Davenal House and Stoke Prior Surgeries
Patient Survey December 2013
Dear Patient,
Please find below our annual practice survey. By completing this survey you will help us to maintain and
improve the service we provide to our patients.
Please return your survey to us by Friday 17th January 2014.
Q1. Since the introduction of the new appointment system do you have faster access to making contact
with a doctor/nurse than with the previous system?
Yes
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No
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Same as before
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Not applicable
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Q2. How long has it been since you received treatment from a GP at the surgery?
In past 3 months
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Between 3 and 6 months ago
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Between 6 and 12 months ago
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More than 12 months ago
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Q3. Did you feel the GP listened to you?
Yes
No
Doesn’t apply
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Q4. Did you feel the GP treated you with care and concern?
Yes
No
Doesn’t apply
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Q5. How do you rate the treatment you received from the doctor during your last visit/telephone
appointment?
Very good

Good

Fair
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Poor

Very poor

Q6. How long has it been since you received treatment from a nurse at the surgery?
In past 3 months

Between 3 and 6 months ago

Between 6 and 12 months ago

More than 12 months ago

Q7. Did you feel the nurse listened to you?
Yes
No
Doesn’t apply

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Q8. Did you feel the nurse treated you with care and concern?
Yes
No
Doesn’t apply


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Q9. If you have seen a nurse in the past 12 months, please rate the treatment you received from them
Very good

Good

Fair

Poor

Very poor
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Q10. What was your overall experience of obtaining treatment?
Very good
Fairly good
Neither good nor poor
Fairly poor
Very poor
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Q11. Are the current opening times convenient to you?
Yes
No
Don’t know
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Q12. If the government funded us to do so, would you access the surgery at the following times? Please
tick as appropriate.
Before 8am

At lunchtime

After 6.30pm

At weekends

None of these

Q13. What online services would you like us to offer?
Ordering repeat prescriptions
Booking appointments
Cancelling appointments
Emailing appointment reminders
Texting appointment reminders
None of these
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Q14. How do you rate the ability to get through to the practice on the phone?
Very good
Good
Fair
Poor
Very poor

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

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Q15. How helpful do you find the receptionists at the surgery?
Very
Fairly
Not very
Not at all
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

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Q16. Did you feel the receptionist listened to you?
Yes
No
Don’t know



Q17. Did you feel the receptionists treated you with care and concern?
Yes
No
Don’t know



Q18. If you have a preferred GP, how easy is it to access treatment from them?
Always or almost always

Some of the time

Never

Do not have preferred GP

Q19. Please rate your overall satisfaction with the surgery
Very satisfied
Fairly satisfied
Neither satisfied or dissatisfied
Fairly dissatisfied
Very dissatisfied
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To help us analyse your answers please tell us a few things about yourself:
Which surgery are you registered at?
Davenal House
Stoke Prior
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Are you male or female?
Male
Female
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What age are you?
16
17-24
25-34
35-44
45-54
55-64
65-74
75-84
Over 84
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What is the ethnic background with which you most identify?
White British
White Irish
Mixed White & Black Caribbean
Mixed White & Black African
Mixed White & Black Asian
Indian
Pakistani
Bangladeshi
Black African
Chinese
Other
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How would you describe how often you come to the practice?
Regularly
Occasionally
Very rarely
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Thank you very much for taking the time to complete our survey.
SHOULD YOU REQUIRE THIS INFORMATION TO BE IN LARGER PRINT, PLEASE
LET US KNOW AND WE CAN ARRANGE THIS FOR YOU.