Communications and Engagement Support Officer
Contract type: Secondment (up to 12 months)
Location: Central London
Salary: in the region of £37,000
Accountable to: Communications and Engagement Manager
The post-holder will work as part of a dynamic team in supporting effective communication
and stakeholder management to the World Dementia Council (WDC) and ensuring the WDC
has wide global recognition.
We are seeking a creative and innovative communications specialist to proactively support
our Communications and Engagement Manager and help us build our profile and engage
with our key audiences and stakeholders. The post-holder will be required to assist with
delivery of a comprehensive communications and engagement plan and day-to-day
communications functions. You will also be responsible for creating and delivering a wide
range of communications, including digital and print content, driving visitors to the WDC
website as well as encouraging online discussion through social media channels and
broadening the WDC reach to create a genuine open network.
Job summary:
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Provide proactive support to the Communications and Engagement Manager to deliver a
comprehensive communications and engagement strategy and plan.
The role requires a graduate-level communications professional with an understanding
of communications, stakeholder engagement and digital tools.
Develop effective relationships with a wide range of stakeholders, including WDC
members, the public, people affected by dementia.
Develop and maintain the WDC public-facing website, creating online content that will
drive more visitors to the site and keep them there for longer.
Encourage debate and build influence on social media.
Horizon-scan for emerging digital innovations that would be beneficial for the WDC to
adopt to better engage with all its stakeholders.
Coordinate the production and distribution of print/online publications on behalf of the
WDC, including leading on planning and production of the WDC business plan and
annual report, newsletters and updates, and other publications as required. This will
include writing engaging and easy to understand copy, editing, proof-reading to ensure
high quality end products.
Develop and maintain the WDC engagement calendar and keep abreast of activities and
events carried out by other organisations, governments and agencies to ensure WDC
representation and participation at key global events and conferences.
Provide key messages and scripts to suit different audiences for WDC members and the
Executive Team.
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Produce high-quality presentations for WDC members and the Executive Team to suit a
wide range of audiences.
Arrange and deliver a range of events and conferences as required.
Undertake other duties which may reasonably be assigned from time to time.
Essential experience and skills:
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Excellent organisational and planning skills, ability to interpret demands and prioritise
accordingly
Excellent writing and editing skills with experience of applying these across a range of
different channels (e.g print, web, social media) to generate content that is clear,
accurate and engaging foe a range of audiences
Ability to apply strategic thinking to the management of social media channels through
the use of an annual communications and engagement calendar
Ability to coordinate copy and inputs and plan effectively to deliver a series of
publications and other printed and digital materials
Excellent communication and interpersonal skills
Flexible, self-motivated, well organised, positive, with the ability to identify new
opportunities
Experience of producing multi-media content (e.g video, infographics, blogs)
Experience of using content management systems such as WordPress
Experience of using web analytics programmes and online/social media metrics tools
e.g. Google Analytics
Knowledge of the principles of visual communications, design, layout, print methods
Experience of industry standard publishing software e.g Adobe InDesign, Adobe
Photoshop
Values and behaviours:
 Promote partnerships and collaboration
 Ability to implement and promote WDC decisions and policies positively
 Ability to demonstrate a consistent approach towards others and operate with
confidence and integrity
 Lead by example through your behaviours and motivate others through your
professional approach to work
 Able to demonstrate the drive necessary to produce results and demonstrate resilience
 Demonstrate empathy towards team and key stakeholders including people affected by
dementia
 Treat everybody with respect and dignity
 Open to new ways of working, learning new tasks and skills as required
 Use initiative to anticipate and overcome obstacles and problems