• Clear
• Concise
• Concrete
• Correct
• Coherent
• Complete
• Courteous
Ref: http://www.mindtools.com/pages/article/newsCS_85.htm
Golden Rule:
Do Unto Others as You Would Have Them Do
Unto You.
Platinum Rule:
Do Unto Others as They Want Done Unto
Them.
Adapted from:
The Platinum Rule by T. Alessandra, Ph.D., and M.J. O’Connor, Ph.D., 1996
Open
4
3
2
1
Very
Guarded
Indirect
Direct
1.
Travel to your quadrant.
2.
Label your flipchart.
3.
Discuss your verbal communication
preferences – your likes and dislikes. What do
your work associates do that drives you CRAZY!
4.
Flipchart the results
 share additional insights and experiences




One size does not fit all.
People may have various shades of each
attribute.
Everyone gravitates someplace else under
differing circumstances.
Not a pigeon hole, not a laser, just a good
starting point in communications.
Direct
 Results-Oriented
 Leadership
 Self-Disciplined
Directors
 Competitive
 Organized
 Decisive
Guarded
Platinum Rule Communications
Director Challenges
Direct
 Flexibility
 Patience
 Listening
Directors
 Cooperation
 Criticism
Guarded
 Efficiency
 Business-like
Direct
Relations
 Productivity
 Decision
Options
Directors
 “We
have a
problem here”
Guarded
 Organized
Indirect
 Dependable
 Accuracy
 Independent
Thinkers
 Perfectionists
 Serious
Guarded
 Timeliness
Indirect
 Decisiveness
 Sociability
 Risk
Thinkers
Taking
 Innovation
Guarded
 Data
Indirect
 Facts
 Accuracy
Thinkers
 Logic
 “Take
a look at this
information”
Guarded
 Enthusiastic
Open
 Assertive
 Outspoken
 Imaginative
SOCIALIZERS
 Entertaining
 Impulsive
Direct
Open
 Boring
Tasks
 Working
Independently
 Patience
 Self-Discipline
 Organizing
SOCIALIZERS
Tasks
 Risk Analysis
Direct
Open
 New
Ideas
 Excitement
 Emotions
 Power
 “I
SOCIALIZERS
have a great idea”
Direct
Open
 Team
Player
 Unassertive
 Warm
 Helpful
RELATERS
 Listens
 Dependable
Indirect
Open
 Submissive
 Base
decisions from feelings
 Goal
Setting with Risks
 Making
quick decisions
 Conflict
 Delegation
Indirect
RELATERS
Open
 Team
Spirit
 Personal
 Gentle
Feelings
Persuasion
 Encouragement
 Trust
 “I
need your help”
Indirect
RELATERS
Open
4
3
2
1
Very
Guarded
Indirect
Direct
“The Platinum Rule® – treating others the way they want to
be treated by adapting to their personality style – can
quickly make you a more sensitive, effective leader. Indeed,
The Platinum Rule® can have a positive effect on almost
every aspect of managing. With each of the four personality
types, there’s a different way to communicate and delegate
tasks, compliment and correct, and motivate and counsel.”
The Platinum Rule Workbook © 2000-2010 Dr. Tony Alessandra
“Conflict is inevitable, but combat is
optional.” — Max Lucade
5 Conflict Management Styles:
• Accommodating
• Avoiding
• Collaborating
• Competing
• Compromising
Five Keys to Positive Interaction during conflict:
 Position and interest
 Just the facts
 What’s the story?
 Speak softly
 The silent message
Trust, Communication and Conflict




People under stress can lose 80 percent of
ability to process information.
People react to perceived threats rather than
objective “reality.”
Lack of trust can multiply the perception of
risk 2000 times.
Trust can overcome this barrier.
Source: Dr. Vincent Covello, Center for Risk Communication
Honesty
Caring
Competence
Commitment
Source: Dr. Vincent Covello, Center for Risk Communication




Discussed the fundamentals of leadership
including core attributes and expectations
for setting and maintaining a high level of
standards within the DOE complex.
Do Unto Others as They Want Done Unto
Them.
Apply Fundamentals of The Platinum Rule by
understanding and applying Behavioral Styles
Apply Conflict Management Skills

Record Daily Key Learnings:
 Group Consensus – Key Points Learned
 List on Flip Chart & Discuss Each Morning

Homework:
 Individual Action Plan
 Deliverable for Course Completion