RoadTek Improvement System ….managing business opportunities Outline • Business Projects unit • What is a system? • Improvement System components • Work Improvement Notes • Improvement Opportunity Brief • Business Improvement Methodology RoadTek Improvement System • Why have a RoadTek Improvement System? • Structured, multi-faceted approach to business improvement in RoadTek; • Business Improvement and Continuous Improvement; • Risk assessment to determine process; Improvement system components • Business Improvement Methodology; • Business Projects Program; • Continuous Improvement Framework; • Audit Management • Roles and Responsibilities • WIN System Tools for Problem Solving • WIN system provides an opportunity for problem solving; • Variety of tools available, including: • Brainstorming • Cause and Effect (or Fishbone Diagrams) • The Five Why’s Brainstorming • Encourages open thinking; • Can be structured or unstructured; • No idea is criticized. Ever! • Ideas are generated in turn, or randomly, until ideas are exhausted; • List is reviewed for clarity and any duplicates discarded. Fishbone Diagrams What does it do ? • Focuses on the content of the problem; • Creates a snapshot of the collective knowledge and consensus of a team; • Focuses the team on the cause of the problem, not the symptoms. Fishbone Diagrams (cont’d) • The Diagram resembles a fishbone; • A box (the 'fish head') that contains the statement of the problem at one end; • From this box originates the 'fish spine' or the main branch; • The major causes become bones attached to the spine; • Minor causes are attached in turn to these bones; Fishbone Diagrams (cont’d) How do I do it ? 1. Prepare the basic framework of the Fishbone Diagram on a whiteboard or a flipchart Fishbone Diagrams (cont’d) 2. Define the problem that needs to be addressed and write it in clear and simple terms in the fish head of the diagram Late Pizza delivery on Fridays Fishbone Diagrams (cont’d) 3. Collaboratively define the causes and write these at the tips of the major bones. These headings could be developed through a brainstorming or using 5 Why’s, which focuses on the problem in the fish’s head Machinery / Equipment People Late Pizza delivery on Fridays Methods Materials Fishbone Diagrams (cont’d) 4. Tease out the Major Causes by further brainstorming adding these ideas and suggestions to the smaller bones on the diagram. Machinery / Equipment People Unreliable cars No money for repairs Small Ovens Staff don’t turn up Cars are junks Drivers get lost Late Pizza delivery on Fridays High turnover Poor handling of large orders Methods Poor Dispatching Running out of ingredients Many new streets Not trained Materials Inaccurate stock take The Five Why’s • Can be used in conjunction with Cause and Effect diagrams; Process: • Describe the outcome • Ask “Why” the outcome has happened • Answer the question • Ask “Why” another 4 times or until there is no point going on further • Questions will result in several possible causes Exercise Improvement Methodology • Business Improvement or Continuous Improvement; • Determined by risk assessment; • Accessed from Highway 21 homepage. Business Improvement Methodology • enables consistent project management of all innovative change projects across RoadTek; • Business projects must apply the Business Improvement Methodology; Business Improvement Methodology • assists Project Managers to validate and assess the proposed improvement opportunity • moves projects from concept to finalisation in a structured and logical manner • management able to make informed decisions 1 A new project programming tool is required for implementation across Traffic and PHS it is estimated that the project will cost in the vicinity of 50-100,000 dollars and will require the purchase of a new software application. Resource requirements will be for a team of approx 6 people for six weeks. 2 The process for answering telephones is not working as people keep giving the wrong message. A project is required to review the process identify required improvements and implement across RoadTek, implementation will have to be undertaken by RoadTek staff in local business units.. It is estimated to cost $20,000 and take two people 3 weeks to do. 3 Project non-conformances are being reported haphazardly across RoadTek and it is not possible to do any sort of trend analysis on what data is collected. A systems need to be developed that will allow data that is entered on the project to be automatically rolled up and trend analysis to be undertaken form a central location in Brisbane. It is estimated it will take a team of 3 people six months to investigate, identify a solution and implement the solution. The solution will require a new software application and maybe new hardware and the costing is to hard to estimate. 4 PHS wish to improve the way that they that they dispose of plant as the current method is resulting in plant being stored for moths on end at the end of its viable life. It is expected to take one person 4 months to complete the project and cost around $30,000. 5 The Works Reference Group have identified that the tender system is not working and would like to fix it by finding and implementing an alternative. They have no idea what it will cost or how long it will take.