As A Business Analyst You Need Critical Thinking and
Problem Solving Skills.….
BA Competency
Tools/Techniques
To clearly define business problems and scope
Project Charter
Context Diagrams
Lasso, Is/Is Not, Graphics, Basic Questions,
Break It Up
To understand project requirements
Kano Analysis, CTQ Tree, SIPOC
To evaluate risk
Failure Mode and Effects Analysis (FMEA)
To objectively identify and analyze possible causes
Y=F(x)
Fishbone
5 Why’s
To create new or improve current systems or processes for Process Mapping
Rich Pictures
business scenarios
To evaluate solutions
Prioritization Matrix
Effort / Impact Matrix
To make critical decisions
Effective Decision Making
Improve Consulting and Training Group – Copyright 2012
1