How Leaders Build
Great Places to Work
Kevin Kennemer | Principal, The People Group™
April 26, 2012
Presentation Objectives
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•
•
•
•
•
•
Questions to Ask Yourself
The State of the American Workplace
Observations about People
Common Myths of Great Places to Work
Benefits of a Great Places to Work
12 Best Practices of Great Places to Work
Q&A
Copyright © 2000-2012. The People Group, LLC. All Rights Reserved Worldwide.
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Questions to Ask Yourself…
• Is there a gravitational pull of qualified
applicants towards your company?
• Do you retain your best talent?
• Is positive energy circulating within your
culture?
• Do employees trust company leaders?
4
It is really uncomplicated…
THE OBSCURE
we eventually see,
THE COMPLETELY OBVIOUS
takes longer.
The POWER of P3
Edward R. Murrow
American7 Broadcaster
The State of the American Workplace
The State of the American Workplace
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TV Commercial by LinkMe.com in Australia
Employee Punches Out Boss
7 Realities of Today’s Workplace
According to research by Winning
Workplaces…
1. Fear-based management philosophy
2. Root of considerable burdens on
employees and families
3. Trust and respect is breaking down
4. Less than 40% of employees believe or
trust senior management
5. Employees
little
control
REALITYfeelOF
TODAY’S
AMERICAN
6. Torn between work and family
WORKPLACE
7. Two thirds regularly experience high
levels of stress on job
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Observations about People
Observations about People
• Employees prefer a great work
environment
• Leaders prefer a great work
environment
• Quality of work environment has
major impact on life
• majority of waking hours at
work
• distress at work = stress at
home
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Observations about People
• Employees desire to look
forward to going to work every
day
• The Sunday Blues is
becoming an epidemic
• Question: What happens on
Mondays from 9am to 11am?
• No one enjoys coming home
from work feeling frustrated
and discouraged from
work/life
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The Great Place to Work Movement
Fortune Best Places to Work 2012
Top Ten
1. Google
2. Boston Consulting Group
3. SAS Institute
4. Wegmans Food Markets
5. Edward Jones
6. NetApp
7. Camden Property Trust
8. Recreational Equipment (REI)
9. CHG Healthcare Services
10. Quicken Loans
Oklahoma-Based Companies
18. Chesapeake Energy (OKC)
28. Devon Energy (OKC)
47. American Fidelity Assurance (OKC)
66. QuikTrip (Tulsa)
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Common Myths of Great Workplaces
• Pay the highest salaries
• Provide best and most
benefits/perks
• Company must first be highly
profitable before becoming a
great workplace
• HR creates the corporate
culture
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The Rise and Fall of SemGroup 1.0
(My Perspective as Consultant & Chief Human Resource Officer)
OF
SEMGROUP 1.0
HOW TO BUILD & DESTROY A
GREAT COMPANY
Benefits of Great Places to Work
Benefits of a Great Places to Work
•
•
•
•
Higher productivity
Higher profitability
Better customer satisfaction
Lower staff turnover
• On average, 50 percent lower than
competitors (Great Place to Work® Institute)
• Greater number of applications for
each open position
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More Benefits…
•
•
•
•
Attract higher quality talent
Less resistance to change
Lower health care costs
Lower workers’
compensation costs
• Lower absenteeism rates
• Higher levels of
cooperation
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Even More Benefits…
• Higher quality
products/services
• Increased innovation and
risk taking
• Employee-Customer-Profit
Chain
• Increase in Employee
Satisfaction = Increase in
Customer Satisfaction =
Higher Profitability
•
(Harvard Business Review)
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The Financial Benefits
Graphic Credit: Great Place to Work® Institute
The Financial Benefits
Graphic Credit: Great Place to Work® Institute
Here’s the good news…
ANY ORGANIZATION
can create a
GREAT PLACE TO WORK
The POWER of P3
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12 Best Practices of Great Places to Work
12 Best Practices of Great Places to Work
#1 Strong commitment from
CEO
• Company culture flows down
from the top
• Top down, not bottom up
#2 Attitude and behavior of
leadership is key variable
• Adopt and model behavior
• How management relates to its
employees makes the difference
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Tony Hsieh | CEO, Zappos
The CEO TV Show
12 Best Practices of Great Places to Work
#3 High level of trust between
employees and management
#4 Leaders build trust by…
• Sharing information broadly, including
finances, good and bad news
• Being accessible to employees
• Willingness to answer hard questions
• Delivering on promises
• Showing recognition and appreciation
towards employees
• Demonstrating personal concern
towards employees
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Don’t lose it once you’ve got it
TRUST
is a delicate commodity that
must be
EARNED DAILY.
Robert Levering
Co-Founder
Great Place to29Work® Institute
The POWER of P3
12 Best Practices of Great Places to Work
#5 Hire for attitude, train for
skill
#6 Managers are mentors and
communicators – not
“bosses”
#7 It’s not about management
– it’s about leadership
#8 Provide a sense of family
and belonging
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12 Best Practices of Great Places to Work
#9 Overall sense company has a special
culture
#10 Management shows a sincere
interest in employees as people
#11 Make work fun, motivate, keep
people focused and attain clear targets
#12 Maintains flexible work
environment
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Building a Great Place to Work….
And finally….
It’s the right thing
to do.
Thank You!
www.thepeoplegroup.com | kevin@thepeoplegroup.com
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www.ThePeopleGroup.com. By Kevin Kennemer, founder, The People Group, LLC. Subscribe to The People Group Newsletter at
www.thepeoplegroup.com/blog. Follow The People Group on Twitter @ThePeopleGroup and Kevin @KevinKennemer.
Copyright © 2000-2012. The People Group, LLC. All Rights Reserved Worldwide.
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