Richard McKeating (Tesco)
Retail 2020
Richard McKeating, Enterprise Architect, Tesco
Tesco around the world
530,000+
People
12
Countries
£71bn
Turnover
75 million
Shopping trips a week
Not just a grocer…
GM and Clothing too…
50 cities around the world
And the Hudl …
Retail 2020
“The future is already here – it's just not evenly distributed”
William Gibson, quoted in The Economist, December 4, 2003
Transformational tech
38
years
13
years
4
years to reach
12
weeks
50m
Digital
Natives
…just want to shop
A world powered by Clouds
Blended reality
Personalisation
One size doesn’t fit all
Retail
2020
P lus ça change, plus c'est la même chose
Price
Range
Convenience
Service
Retail
2020
A retail revolution fuelled by information
Customers and technology
Film/TV
Radio/Music
EBooks
Interactive Digital Signage
Augmented Reality
NFC Adverts
Self Checkout
Manned Checkout
Digital Entertainment
Phone/SMS (Tesco Mobile)
Connected White Goods in the home
TV, Washing Machine, Fridge
Wifi
Remote Banking Advice
Apps
Reserve & Collect
Payment
Shopping
Banking
Social
Scan as You Shop
Scan as You Shop Mobile
Call Centre IVR
AppStore
Digital Content
Kiosks
Hudl
Social Media
Web
Shopping
Services
Information
Reviews
Location Services
Community & Education
The information revolution
Mobile not fixed
What’s happening now not what happened yesterday
Interactive not batch
Supply chain transparency not invisibility
Open APIs not
Closed
Events not file transfers
Apps not applications
Rich product data not just supply chain
Multimedia not just text
Unstructured data not just structured
Information overload
Barcode
1973
First mobile phone call
1983
1998
2000
2007
2013
Product information
The foundations
EU 1169
Structured data on the web
GS1
Standards
NGPI
Retail 2020
….The future is already here
Thank you for listening
