Matakuliah
Tahun
Versi
: <<M0164>>/<<End User Information Syste>>
: <<2005>>
: <<1/1i>>
Pertemuan <<01>>
<<Pengantar mengenai EUIS >>
1
Learning Outcomes
Pada akhir pertemuan ini, diharapkan mahasiswa
akan mampu :
• Mahasiswa dapat menerangkan Konsep
dasar EUIS, posisinya dalam SI
perusahaan dan peluang karir
2
Outline Materi
• Definisi EUIS, hubungan dengan SI
lainnya
• Lingkungan di era digital :
• Knowledge Worker
• Peran Organisasi
• Perubahan Organisasi
• Dampak pada perubahan kerja
• group support
3
End-User Information Systems:
Implementing Individual and
Work Group Technologies
Textbook by:
Elizabeth A. Regan, Ph.D,
Bridget N. O’Connor, Ph.D.
Supported by student resource Web Site:
www.prenhall.com/regan
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Copyright Prentice Hall, 2002
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I
End-User Information Systems:
Organizational and
Technical Foundations
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Introduction to End-User
Information Systems
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Learning Objectives
• Define end user information systems (EUIS) and
explain how it relates to other areas of information
systems.
• Explain how EUIS fits into an overall enterprise
information systems architecture.
• Identify the benefits of end-user information
systems.
• Understand how end-user information systems relate
to changing roles and expectations in the workplace.
• Explain how business processes addressed by enduser information systems differ from those handled
by large data centers and transmission processing
systems.
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More…
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Learning Objectives 2
• Describe the changing requirements
(characteristics) of work in the Information Age.
• Describe the impact of end-user information
systems on workplace environments.
• Understand the relationship between workplace
performance and technology.
• Explain the concept of Help Desk and assistance
centers.
• Identify career opportunities in the area of enduser information systems.
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Introduction
• Information Age
–Knowledge
–Core Competencies
• Information Systems
–End-User Information Systems
(EUIS)
–Knowledge Work Systems
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End-User Information Systems
1.
2.
3.
4.
5.
6.
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10.
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Productivity tools for knowledge workers
Work group computing
End-user development
End-user training
End-user support – Help Desk, information
center
Knowledge management/performance support
Human factors and ergonomics
Business process and job (re)design
Change management
Project management
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Copyright Prentice Hall, 2002
EUIS Tools
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Text handling/document management
Data handling tools
Multimedia/Graphic and Design
Communication tools
Group systems/Collaborative
technologies
• Time management
• Knowledge management/performance
support
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Enterprise Information Systems
1. Transaction processing systems (TPS)
2. Management Information Systems
(MIS)
3. Decision Support Systems (DSS)
4. Executive Information Systems (EIS)
5. End-user information systems
(EUIS), or Knowledge work systems
(KWS)
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Typical IS Organization Structure
Enterprise Operations & Networks
• Computer center
operations
• Networks
• IS planning and
architectures
• Data repositories
• Technical support
IS Applications Development
• Enterprise applications
• Transactions processing
systems (TPS)
• Management reporting
systems
• End-user information
systems
• Internet, Intranet,
Extranet
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Converging Information Technologies
1950
1960
1970
1980
1990
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2000
Integrated Information
Systems
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Knowledge Workers
Who are Knowledge Workers?
• Executive and managerial personnel
• Professional and technical knowledge
workers
• Sales and marketing personnel
• Administrative support, including
clerical
Changes in Labor Force Composition
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Role of Organizations
• Coordinate efforts
• Contribute to enterprise’s goals
• Brings together resources
• Creation of synergy
Structure depends upon…
– Nature of tasks
– Knowledge & skills of the staff
– Technology & resources available
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Changing Organizational Structure
Historical Organizational Hierarchy
Management
Supervisory
Professional
Technical
Production/Clerical
is changing to…
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Changing Organizational Structure
Information Age Organizational Hierarchy
Management
Supervisory Staff
Professional/Technical
and Sales Staff
Knowledge Workers
Clerical
Staff
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Typical Functional Divisions
Personnel
Operations
Financial
Operations
Production
Operations
Computer
Information
Systems
Executive
Management
Legal
Services
Marketing
Research
And
Development
Administrative
Services
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Knowledge Work Environment
Characteristics:
1.
2.
3.
4.
5.
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7.
8.
9.
Variability
Work styles
Departmentalization
Dispersed
Specializations
Nonproductive activities
Soft information
Deadline pressures
Project versus production environments
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Impact of EUIS on Work
• EUIS and Business Value
• EUIS and Human Factors
• EUIS and Job/Work Process
Design
• EUIS and Organizational
Change
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EUIS Project Management Steps
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Defining project scope
Plan the project
Assess the requirements
Design: Detailed description of
solution
Select or develop the solution
Convert and implement the solution
Evaluate the results
Institutionalize the results
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Staffing and Managing EUIS
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Who is responsible for EUIS
IS Organizations
Information Technology Architecture
Help Desks and Information Centers
Role of Chief Information Officer
(CIO)
• Career Opportunities in EUIS
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Key Terms:
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Summary
Application
Business process (re)design
Business system
Chief information officer
(CIO)
Digital age
Digital divide
End users
End-user computing (EUC)
End-user information
systems (EUIS)
Executive information
systems (EIS)
Help Desk
Copyright Prentice Hall, 2002
• Information Age
• Information technology
infrastructure
• Information processing
• Knowledge workers
• Knowledge worksystems
(KWS)
• Management information
systems (MIS)
• Primary functions
• Support functions
• Transaction processing
systems (TPS)
• Work flow analysis
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Next:
Life in Networked Organizations
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