Test 3 - Review
Chapter 11
Steps in the control process
Tools for measuring performance ***
Feedforward
Concurrent
Feedback
3 Types of Control
Force Field Analysis
Benchmarking
Chapter 12
HR History
Major EEO Laws
Job Analysis: Job Description & Specifications
Recruitment & Selection ***
Supply vs. Demand
Validity & Reliability
Realistic Job Preview
Selection Tools: Which are best and legality
Types of Job Training
Appraisal Methods – Graphic Ratings Scales, BARS & 360 Degree appraisals
Compensation – Legally required benefits, CEO Pay
Collective Bargaining
Chapter 13
Define Motivation
Intrinsic & Extrinsic Motivation
Expectancy Theory **
Need Theories of Motivation ***
Maslow’s Hierarchy
Herzberg’s Two Factor Theory *
McClelland’s Need Theory
Equity Theory: Distributive & Procedural Justice
Goal Setting: SMART
Learning Theory: 4 Tools of Operant Conditioning **
Social Learning
Pay as a Motivator *
Employee Stock Options
Chapter 14
Types of Power **
Trait Theory of Leadership
Behavioral Theory of Leadership
Initiating Structure and Consideration Behavior
Situational Leadership ***
Fiedler’s Contingency Theory
Path-Goal Theory
Charismatic vs. Transformational Leadership
Emotional Intelligence
Women and Leadership (Role Perceptions)

Chapter 14
Definition of Groups and Teams
Synergy, Social Facilitation and Social Loafing (Ringlemann Effect)
Stages of Group Development *
Types of Teams
Group Size: Advantages & Disadvantages
3 Types of Interdependence
Norms and Conformity – Asch’s Study of Conformity
Cohesiveness: Sorces
Chapters 17 & 18
Conflict: Functional & Dysfunctional
Sources of Conflict
Conflict-Management Strategies *
Strategies for Gaining Power
Decision Support Systems
Enterprise Resource Planning Systems
Boundaryless and Virtual Organizations