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Cavalieri, Gaiardelli & Ierace, Aligning strategic profiles with operational metrics in after-sales, 2007, S.439 service
Cavalieri, Gaiardelli & Ierace, Aligning strategic profiles with operational metrics in after-sales, 2007, S.439 service
Limbeck, M. (2017). Das neue Hardselling (7.Aufl.). Wiesbaden: Gabler.
Prandini, M., Lehmann, R., Blumer, H. & Keller J. (2018). Industrielle After Sales Services in China. Wiesbaden: Springer Gabler.
Wagner, M., Zellweger, T. & Lindemann, E. (2007). Erfolgreiches After Sales Service Management. Industrie Management, 2007 (60-63)
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