2023-12-05T08:22:59+03:00[Europe/Moscow] en true <p>what is incivility?</p>, <p>what is bullying?</p>, <p>what is workplace violence?</p>, <p>what is lateral violence?</p>, <p>what are 15 ways of civility for nurses?</p>, <p>which domain in the CPSI is relevant to healthy work environment?</p>, <p>what is the learning outcomes for patient safety in undergraduate nursing curricula ?</p>, <p>what are the standards for establishing and sustaining healthy work environments?</p>, <p>what is moral distress?</p>, <p>what are some self-awareness questions to ask yourself?</p>, <p>what are ways to practice self care?</p>, <p>what is the professional identity in nursing?</p> flashcards
lecture 13: healthy work environment + self-care

lecture 13: healthy work environment + self-care

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  • what is incivility?

    • Rude and disrespectful actions

    • Gossiping• Spreading rumors• Refusing to assist a co-worker

    • Using a condescending tone

    • Often incivility is not directed to a specific person/s

    • May lead to bullying

  • what is bullying?

    • ”Bullying is repeated, unwanted harmful actions intended to humiliate, offend, and cause distress in the recipient”.

    • Hostile remarks

    • Verbal attacks• Threats• Intimidation...

  • what is workplace violence?

    • Harassment from patient/family member/worker• Physical Assault by patient/family member/worker• Verbal/physical threats by patient/family member/worker

  • what is lateral violence?

    • Lateral violence “describes behaviors intended to demean, undermine, and/or belittle a targeted individual working at the same professional level. “

    • Also known as: workplace Incivility, Horizontal hostility

    and Bullying

  • what are 15 ways of civility for nurses?

    1: use clear communication both verbally and nonverbally

    2: treat others with respect, dignity, collegiality, and kindness

    3: consider how person words and actions impact others

    4: avoid gossip and spreading rumours

    5: rely on facts and not conjecture

    6: collaborate and share info where appropriate

    7: offer assistance when needed but accept refusal gracefully

    8: take personal responsibility for ones own actions

    9: recognize that abuse of power or authority is never acceptable

    10: speak directly to the person with whom one has an issue

    11: demonstrate openness to other POV, experiences and ideas

    12: be polite, respectful and apologize when indicated

    13: encourage support and mentor others

    14: listen to others with interest and respect

    15: above all, aspire to uphold the code of ethics

  • which domain in the CPSI is relevant to healthy work environment?

    domain 5 - optimize human + system factors

    Optimizing the human and environmental factors that support the achievement of best human performance is an essential safety competency for all healthcare providers.

  • what is the learning outcomes for patient safety in undergraduate nursing curricula ?

    The document identifies learning outcomes for graduates of entry to practice programs of nursing that reflect the CPSI interprofessional safety competencies.

  • what are the standards for establishing and sustaining healthy work environments?

    skilled communication

    true collaboration

    effective decision making

    appropriate staffing

    meaningful recognition

    authentic leadership

  • what is moral distress?

    Moral distress occurs when nurses (HCPs) are not able to what they believe to be the right thing.

    Physical and emotional suffering

    Anger, frustration, guilt, helplessness

  • what are some self-awareness questions to ask yourself?

    What contributes to your physical and mental health?

    What makes you happy?

    What makes you feel good about yourself?

    What are your passions?

    What brings you joy?

    What makes you excited?

    What calms you?

  • what are ways to practice self care?

    • Healthy Eating• Physical Exercise• Drink Water• Aim for 8 hours of sleep• Avoid excessive alcohol• Get fresh air everyday• Find ways to connect socially

    • Do something that you enjoy

  • what is the professional identity in nursing?

    A sense of oneself, and in relationship with others, that is influenced by characteristics, norms, and values of the nursing discipline, resulting in an individual thinking, acting and feeling like a nurse.