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ON-LINE ENROLMENT
GUIDANCE NOTES AND
FAQ’S
On-line enrolment is available from
Monday 2 August 2010
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Please ensure that you have read the information you have received regarding
enrolment dates and arrangements for starting the new academic year before you
on-line enrol

Please note that your enrolment will not be complete until you have completed
on-line enrolment and you have either paid your tuition fees, or made an
arrangement to pay.
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If you enrol on-line from home you will avoid queues for computers on campus and
any queries you have will be resolved before you arrive.
The enclosed Frequently Asked Questions (FAQs) sheet is a good starting point if you
have problems with Online Enrolment and should provide you with answers to the majority
of your queries. If you find that, after checking the FAQs, you still cannot find an answer
to your query then please send an email including your full name, student reference
number and programme of study to educationenrol@plymouth.ac.uk. We will respond to
your query as soon as possible (within normal office working hours); please note that, in
responding, priority will be given to queries not covered by the FAQs.
Requirements
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Access to a computer with Microsoft Internet Explorer V5 (or above). We cannot
guarantee compatibility with any other browser.
Successful completion of your current programme year or you have been informed you
can repeat your year of study.
No outstanding debts.
If you do not meet any of the above requirements please refer to the section headed
Problems on page 4.
Logging on
If you are transferring into a completely new programme or progressing from one of
our Partner Colleges you must log on to the applicant portal via the University
Website. Please see separate instructions.
If you are a post-graduate research student, please see separate instructions.
If you are a member of staff you will need to use the ‘Student and Postgrad view’
option from the ‘quick links’ menu then follow the instruction below to get to the
e@dmin section of the portal.
Access for continuing students is via your Student Portal homepage. If you have any
problems please check the accuracy of the data you are entering.
1. Enter the following website address into your browser - http://www.plymouth.ac.uk
2. Click on the students link in the top left-hand corner where it says “Internal Staff &
Students”
3. Enter your Computing account and password
4. If your details are correct you will see your Student Portal homepage
5. Select the Personal Details option from the myEdesk menu
6. Enter your Computing account and password again
7. You will then see the e@dmin authentication page. Enter your Date of Birth and/or
Middle Name if applicable. Click the Proceed button to continue
8. You will then see your e@dmin homepage
9. Select the “Complete my on-line enrolment” to start.
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Working through the screens
Once you have acknowledged the contents of the Student Handbook on the Introduction
page, you will see your On-line Enrolment menu like the one below:
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List of Sections
This page lists all of the sections you must visit in order to complete the process. As you
complete each one the ‘Status’ on the right hand side will change from ‘Incomplete’ to
‘Complete’. To get to any of the sections just click on the underlined title. You do not have
to complete in any particular order, but it is set out in what we hope is a logical sequence.
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As you go through the sections you will need to check and confirm that what is shown is
correct.
If there are any blanks in ‘compulsory fields’ (marked with an ‘i’), you will need to enter
the required information before you can complete the section.
Click on the ‘?’ symbol next to a field for information particular to that field, or click on
the ‘?’ above the form for help on an entire section.
At the bottom of each section enter a tick () in the confirmation box then click on
‘Save’.
Section 7– this is where you will be asked to reset your computing account password.
If you need to go back you can click on the ‘Cancel’ button to cancel any changes and
return to the List of Sections; or click on the ‘Undo’ button and start the section again.
Once you have entered all the required information for a Section its status will change to
‘Complete’
Completion of enrolment
Once you have completed all of the sections required (see the List of Sections, which
should all say ‘Complete’) and are happy that all your enrolment information is correct you
should click the ‘complete enrolment’ button.
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Please note that once you have done this you can no longer change your enrolment
information.
An email will automatically be sent to your computing account which will:
 confirm that you have completed online enrolment
 confirm the method of payment you selected for paying your tuition fees
 provide further information on UK Borders Agency VISA requirements
(overseas students only)
 confirm whether the automated confirmation of your enrolment to the
Student Loans Company was successful or not (home students only) – see
separate sheet for information on Student Loan payments
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Problems
If you do not have access to: Computer
 Internet
You will be able to use the University Open Access centres on your return. We would
however appreciate your co-operation in enrolling via the Internet off campus if possible.
If you have: Forgotten your computing account password
You can reset your password by visiting http://www.plymouth.ac.uk/password Please note
that you will have to reset it again when your complete section 7 of OLE.
 Outstanding Debts
You will not be able to on-line enrol if you are in debt to the University. You will be able to
use the online-enrolment system 24 hours after clearing the debt.
 Not successfully completed your year
If you have been referred in any modules, or a decision on your progression has been
deferred, you will be able to enrol on-line once the relevant Referred Award Board (which
meet week commencing 13 September) confirms your progression to the next academic
year. The on-line enrolment facility will be available from the 17 September, providing you
have successfully progressed to the next stage.
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Online Enrolment – Frequently Asked Questions
1. I don’t seem to know what to do or how to answer the questions?
The instructions for online enrolment which were posted to you with your enrolment
information (or which can be found online at www.plymouth.ac.uk/essentialinfo) will guide
you through the entire process. Please read these through before attempting to complete
your enrolment or contacting the University for help.
2. Can I wait until I come to the University before doing my enrolment online?
You can, but we strongly recommend that you enrol in advance as this gives you time to
work through the different steps at your own pace and to resolve any queries which may
arise. If it is impossible for you to enrol in advance, you will have to use the Open Access
area in Babbage 102; please note that this will be busy during Induction.
Information Services Support staff will be available in Babbage 102 between 09.00 – 17.00
from Monday 13th September to Friday 17th September and from Monday 20th September
to Friday 24th September.
Contact: openaccess@plymouth.ac.uk or 01752 588900.
3. I was on Extended Science/Foundation Pathway in Technology last year, but don’t seem
to be able to online enrol through the student portal?
You need to enrol through the applicant portal http://plymouth.ac.uk/applicants
Online enrolment will open on Wednesday 1 September.
4. I was on a Foundation Degree last year, but don’t seem to be able to online enrol through
the student portal?
You need to enrol through the applicant portal http://plymouth.ac.uk/applicants
Online enrolment will open on Wednesday 1 September.
5. I was on a different programme last year, but don’t seem to be able to online enrol
through the student portal?
You need to enrol through the applicant portal http://plymouth.ac.uk/applicants
Online enrolment will open on Wednesday 1 September.
6. I was on an MPhil/PhD last year and have transferred to a PhD this year, but don’t seem to
be able to online enrol through the student portal?
You need to enrol through the applicant portal http://plymouth.ac.uk/applicants
Online enrolment will open on Wednesday 1 September.
7. I have just confirmed my place to start in September, when can I online enrol?
Online enrolment opens for new students via the applicant portal
http://plymouth.ac.uk/applicants on Wednesday 1 September.
If you confirm your acceptance of the place after 1 September, please note that the
applicant portal is updated overnight, so you need to wait 24 hours to allow time for the
updated decision to be confirmed.
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8. I am about to start the final stage of my degree, which I was expecting to be Stage 3,
however the OLE screens say I will be registering on Stage 4 in the next academic year. Is
this correct?
This will affect students who are on a programme which has an optional placement year or
year abroad. Students who progress to the final year are registered on Stage 4 so those
students who have opted to take the placement year or year abroad can be registered on
Stage 3. If you are not taking the optional placement year/year abroad, it is correct for you
to register on Stage 4 in your final year.
9. I have an outstanding debt, will I be able to online enrol?
You will not be able to online enrol until you have cleared the debt. Please contact the
University Finance Department Treasury@plymouth.ac.uk
10. I have been referred in coursework and/or exams, when will I be able to online enrol?
If you successfully complete all assessments, you will be able to online enrol after 17
September.
If you fail the referred assessment or need further help, please contact your Faculty Office
(note that staff are only available during office hours, Monday – Friday):
Faculty
Arts
Education
Health
 Plymouth
 Truro
 Taunton
Telephone
+44 (0) 1752 585020
+44 (0) 1752 585332
Email
Artsenrol@plymouth.ac.uk
Educationresultqueries@plymouth.ac.uk
Healthenrol@plymouth.ac.uk
+44 (0)1752 869964
+44 (0)1872 256450
+44 (0)1823 366904
+44 (0) 1752 437444
pcmd-enrol@pcmd.ac.uk
Plymouth Business
School
+44 (0) 1752 585500
Businessenrol@plymouth.ac.uk
Science and
Technology
+44 (0) 1752 584584
SciTechenrol@plymouth.ac.uk
Peninsula College
of Medicine and
Dentistry
11. I want to complete my online enrolment but have not yet received confirmation of funding
from the Student Loan Company?
The online payment screen gives you the option of confirming that fees will be paid by the
Student Loan Company. Proof is not required at this stage, but please note that if you have
failed to request the loan or to provide all of the information required to process the loan,
you will become liable to pay the fees.
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12. Why can’t I give my own mobile number in the emergency contact information?
Fortunately, the need for an emergency contact is rare, but if there is a serious problem
and we need to make contact with the person you have nominated as your emergency
contact, we need their number and not your own.
13. I’ve forgotten my password; can I set myself a new one?
Yes, you can by going to www.plymouth.ac.uk/password . You will need your Student
Reference Number to access this and you will be asked to enter your username, date of
birth and to confirm security questions you have set previously.
14. Why do I need to remember my username and password?
These are needed every time you log in to your University Computing Account, your email
and the Student Portal.
15. I have manually enrolled but I don’t have a username or password. How can I get one?
This can be done by going to www.plymouth.ac.uk/register.
16. Why can’t I connect to the internet in my room in Halls of Residence?
You must first set up your computer in accordance with the instructions in your room and
then enrol to get your username and password.
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