MGTK 421
Production and Operations Management
Spring 2016
Instructor and Contact Information
Instructor: Dr. David Geigle
Email:
Please use the Blackboard Message system.
Office Hours: Virtual, by appointment. Email me with a time window you will be available and I will
respond with a confirmed time. I check my emails at least twice a day during the week days and normally
respond to your messages within 24 hours.
Course Management
This course is a 100% online course and uses TAMUCT Blackboard Learn system
(https://tamuct.blackboard.com). An online course offers great flexibility but only students with strong
self-discipline can enjoy the benefit and succeed in passing the course. Students often find an online
course more time consuming than a traditional face-to-face course. There are specific guidelines in
taking an online course on our Blackboard Classroom under the “Distance learning” tab on the lefthand panel as well as Blackboard tutorials under the “Student Resources” tab.
Technology Issues & Troubleshooting
For technological or computer issues, students should contact Help Desk Central, 24 hours a day, 7
days a week:
Email: helpdesk@tamu.edu
Phone: (254) 519-5466
Web Chat: http://hdc.tamu.edu
When calling for support please let your support technician know you are a TAMUCT student.
UNILERT
Emergency Warning System for Texas A&M University – Central Texas
UNILERT is an emergency notification service that gives Texas A&M University-Central Texas the
ability to communicate health and safety emergency information quickly via email, text message, and
social media. All students are automatically enrolled in UNILERT through their myCT email
account. Connect at www.TAMUCT.edu/UNILERT to change where you receive your alerts or to
opt out. By staying enrolled in UNILERT, university officials can quickly pass on safety-related
information, regardless of your location.
COURSE OVERVIEW
Topics covered include: industrial organization, scientific management, planning and control, building
locations and layouts, wage rates, corporation relationships, and research.
Prerequisite Courses: MGMT 301, Principles of Management; FIN 301, Principles of Financial
Management; GB 311, Business Statistics.
OBJECTIVES / STUDENT LEARNING OUTCOMES
The purpose of this course is to provide students with an understanding of operations management
including strategy, productivity, forecasting, capacity management, quality, master scheduling,
enterprise resource planning, inventory management, supply chain, and lean operations management.
At the end of this course students should be able to:
 Define efficient and effective operations.
 Describe how productivity is measured.
 Describe the role of forecasting as a basis for supply chain planning.
 Describe the various forecasting methodologies and their appropriate use.
 Identify the components of demand: average, trend, seasonal, and random variation.
 Calculate a forecast using regression, averages, and seasonality.
 Calculate process performance measures for the basic types of processes.
 Explain the impact of economies of scale on the capacity of a firm.
 Identify the major issues that need to be considered in locating a plant or warehouse facility.
 Describe how a factor-rating system can be used to narrow potential location sites.
 Discuss the evolution of quality management and its current application.
 Describe total quality management.
 Describe how quality is measured and be aware of the different dimensions of quality.
 Describe how processes are monitored with SPC control charts.
 Demonstrate data collection and analysis techniques to improve quality.
 Discuss the relationship between MRP, ERP, JIT, and Lean Operations.
 Describe sales and operations planning between manufacturing, logistics, and marketing.
 Understand the scope of enterprise resource planning (ERP & MRP) systems.
 Relate the value of integrated information in a complex firm.
 Identify the challenges associated with implementing ERP systems.
 Identify the different purposes for keeping inventory.
 Describe the different techniques for managing dependent and independent demand.
 Calculate the appropriate order size for different types of demand.
 Calculate economic order quantity, re-order level, and safety stock.
 Explain how a production pull system works.
 Identify the components of the supply chain and their interactions.
 Summarize important attributes of a lean supply chain.
TEXTBOOK
Stevenson, William J., Operations Management, 11th edition, 2012, New York: McGraw-Hill.
A student of this institution is not under any obligation to purchase a textbook from a universityaffiliated bookstore. The same textbook may also be available from an independent retailer, including
an online retailer.
COURSE REQUIREMENTS
This is an online (Blackboard) course in which you will read the text and other materials and
demonstrate your mastery of the subject through quizzes, homework assignments, and a final exam (or
term paper). All quizzes, exams, and assignments are submitted online. In addition, you may receive
extra credit assignments and for participating in weekly discussions on Blackboard discussion groups.
Quizzes
The quizzes are not timed. All of the quizzes are available at the beginning of the term. Each quiz
has an expiration date. You may complete all of the quizzes as quickly as you would like, but no
later than the expiration date of each quiz. You may log on and off each quiz until the expiration
date at which time the quiz is no longer available. Be sure to save your answers before you log off
each time and to submit your quiz before the expiration date and time. Grades for each quiz are
posted after their respective expiration dates. Your highest four (out of five) quiz scores are used
to calculate your grade.
Quiz one will cover chapters 1-3.
Quiz two will cover chapter 4-8.
Quiz three will cover chapters 9-12.
Quiz four will cover chapters 13-15.
Quiz five (makeup) will cover chapters 1-15.
Final Exam or Term Paper
You have the choice of taking the final exam or writing a term paper.
The final exam is a two hour, 100 questions, multiple choice and true/false, timed examination. If
for any reason, you are unable to take the final, you will be required to submit a term paper.
You may choose to do the term paper rather than the final. If you choose to do the term paper, it
should be 5 pages, typed, single spaced, with double spacing between paragraphs, 12 point, Arial
or Times New Roman font. Include as the first page a title page that indicates appropriate
identifying information. Your references should use the American Psychological Association
(APA) format. The title page and list of references are not counted in the required number of
pages submitted. Your topic must be approved by the instructor.
Homework Assignments and Extra Credit
You will submit your homework assignments and extra credit by attaching your files and
submitting your work on the Assignments page of Blackboard.
Grading Criteria
Item
Quizzes
`
Homework
Final (or Term Paper)
Total
Grade
A
B
C
D
F
4 @ 50 pts each
3 @ 50 pts each
Points
200
150
100
450
Points
405+
360+
315+
270+
< 270
Extra Credit
You may earn up to 45 extra credit points by
a) Participating in Blackboard discussion groups (up to 25 points).
b) Reading the book, “The Goal” by Eliyahu M. Goldratt and completing a one page single
spaced book report (up to 20 points).
DROP POLICY
If you discover that you need to drop this course, you must go to the Records Office and ask for the
necessary paperwork. Professors cannot drop students; this is always the responsibility of the student.
The record’s office will give a deadline for which the form must be returned completely signed. Once
you return the signed form to the records office and wait 24 hours, you must go into WarriorWeb and
confirm that you are no longer enrolled. If WarriorWeb reflects that you are still enrolled, FOLLOWUP with the records office immediately. You are to attend class until the procedure is complete to
avoid penalty for absence. Should you miss the deadline to fail to follow this procedure, you will
receive an “F” in the course.
ACADEMIC HONESTY
Texas A&M University - Central Texas expects all students to maintain high standards of honor in
personal and scholarly conduct. Any deviation from this expectation may result in a minimum of a
failing grade for the assignment and potentially a failing grade for the course. All academic dishonesty
concerns will be reported to the university's Office of Student Conduct. Academic dishonesty
includes, but is not limited to, cheating on an examination or other academic work, plagiarism and
improper citation of sources, using another student's work, collusion, and the abuse of resource
materials. When in doubt on collaboration, citation, or any issue, please contact me before taking a
course of action. More information can be found at
http://www.tamuct.edu/departments/studentconduct/academicintegrity.php
DISABILITY SUPPORT
At Texas A&M University – Central Texas, we value an inclusive learning environment where every
student has an equal chance to succeed and has the right to an education that is barrier-free. The
Office of Disability Support and Access is responsible for ensuring that students with a disability
enjoy equal access to the University's programs, services and activities. Some aspects of this course or
the way the course is taught may present barriers to learning due to a disability. If you feel this is the
case, please contact Disability Support and Access at (254) 501-5831 in Warrior Hall, Ste. 212. For
more information, please visit their website at www.tamuct.edu/disabilitysupport. Any information
you provide is private and confidential and will be treated as such.
TUTORING
Tutoring is available to all TAMUCT students, both on-campus and online. Subjects tutored include
Accounting, Finance, Statistics, Mathematics, and Writing. Tutors are available at the Tutoring Center
in Warrior Hall, Room 111. Visit www.ct.tamus.edu/AcademicSupport and click "Tutoring Support"
for tutor schedules and contact info. If you have questions, need to schedule a tutoring session, or if
you're interested in becoming a tutor, contact Academic Support Programs at 254-501-5830 or by
emailing tutoring@ct.tamus.edu.
Chat live with a tutor 24/7 for almost any subject on your computer! Tutor.com is an online tutoring
platform that enables TAMU-CT students to log-in and receive FREE online tutoring and writing
support. This tool provides tutoring in Mathematics, Writing, Career Writing, Chemistry, Physics,
Biology, Spanish, Calculus, and Statistics. To access Tutor.com, log into your Blackboard account
and click "Online Tutoring."
Tutor.com is an online tutoring platform that enables TAMU-CT students to log-in and receive FREE
online tutoring and writing support. This tool provides tutoring in Mathematics, Writing, Career
Writing, Chemistry, Physics, Biology, Spanish, Calculus, and Statistics. Chat live with a tutor 24/7
for any subject on your computer, or use the Tutor.com To Go App on your iPhone, iPod touch, or
iPad. Visit www.tutor.com/togo to download the app for free. For access please visit
www.ct.tamus.edu/AcademicSupport and click the link for Tutor.com.
THE UNIVERSITY WRITING CENTER
The University Writing Center at Texas A&M University-Central Texas is a free workspace open to
all TAMUCT students. The UWC is located in 416 Warrior Hall. The center is open 11am-6pm
Monday-Thursday during the spring semester. Students may work independently in the UWC by
checking out a laptop that runs Microsoft Office suite and connects to WIFI, or by consulting our
resources on writing, including all of the relevant style guides. Students may also arrange a one-onone session with a trained and experienced writing tutor. Tutorials can be arranged by visiting the
UWC. Tutors are prepared to help writers of all levels and abilities at any stage of the writing process.
Sessions typically last between 20-30 minutes. While tutors will not write, edit, or grade papers, they
will help students develop more effective invention and revision strategies.
LIBRARY SERVICES
Library distance education services aims to make available quality assistance to A&M-Central Texas
students seeking information sources remotely by providing digital reference, online information
literacy tutorials, and digital research materials. Much of the TAMUCT collection is available
instantly from home. This includes over half of the library's book collection, as well as approximately
25,000 electronic journals and 200 online databases. Library Distance Education Services are outlined
and accessed at: http://www.tamuct.edu/departments/library/deservices.php
Information literacy focuses on research skills which prepare individuals to live and work in an
information-centered society. Librarians will work with students in the development of critical
reasoning, ethical use of information, and the appropriate use of secondary research techniques. Help
may include, but is not limited to: the exploration of information resources such as library collections,
the identification of appropriate materials, and the execution of effective search strategies. Library
Resources are outlined and accessed at: http://www.tamuct.edu/departments/library/index.php
CHANGES TO THE SYLLABUS AND COURSE REQUIREMENTS
The instructor reserves the right to modify or change the syllabus and course requirements at his
discretion.
Schedule
Topic
Week 1
Chapter 1, Introduction
Chapter 2, Competitiveness, Strategy, and Productivity
Week 2
Chapter 3, Forecasting
Week 3
Chapter 4, Product and Service Design
Week 4
Chapter 5, Strategic Capacity Planning
Week 5
Chapter 6, Process Selection & Facility Layout
Week 6
Chapter 7, Work Design and Measurement
Chapter 8, Location Planning & Analysis
Week 7
Chapter 9, Management of Quality
Week 8
Chapter 10, Quality Control
Week 9
Spring Break (March 14th – 18th )
Week 10
Chapter 11, Aggregate Planning and Master Scheduling
Chapter 12, MRP and ERP
Week 11
Chapter 13, Inventory Management
Week 12
Chapter 14, JIT and Lean Operations
Week 13
Chapter 15, Supply Chain Management
Week 14
Review
Assignments / Quizzes (Due Date)
Quiz 1 (February 1st )
Homework 1 (February 15th )
Quiz 2 (February 29th )
Homework 2 (March 11th )
Quiz 3 (March 28th )
Homework 3 (April 11th)
Quiz 4 (April 25th )
Week 15
Makeup Quiz
Makeup Quiz 5 (May 2nd )
Week 16
Extra Credit
Extra Credit (May 9th )
Week 17
Final Exam (2 hour timed)
Term Paper - if chosen, rather than final
Final Exam (available May 9th - 11th )
Term Paper (May 12th )