Job Title:
Department:
Reports To:
Salary Grade:
Community Development Administrator
Community Development
Chief Community Outreach Officer
C – Non Exempt
Job Summary
The Recruitment Administrator will oversee the maintenance of the Opportunity Catalog within the Sales Force
system. This person is also responsible for providing the highest level of customer service to all
members/customers, both external and internal. Further, she/he will provide internal recruitment support as
needed.
Essential Duties and Responsibilities




















Build new troops in Opportunity Catalog and maintain Opportunity Catalog accuracy.
Following established guidelines, move girls into appropriate troops within system as requested.
Keep volunteers moving through the approval process, following up on task notifications in a timely
basis.
Complete back-office membership registrations.
Communicate with staff and volunteers regarding the approval and placement of volunteers.
Provides high quality customer service.
o Ensures and provides quality service to both internal and external customers.
o Answers inquiries by clarifying desired information, researching, locating and delivering findings.
o Maintains contact center database by entering information accurately and quickly.
Assist with Inside Recruiting function as needed with email and phone support.
Attend all regular staff meetings, team meetings and other staff meetings when requested or assigned.
Pull weekly reports as necessary via dash boards or InfoScout.
Support the work of the team through active participation in delivery of services.
Ensure that team goals are accomplished.
Promote good working relations with staff and volunteers.
Supports implementation of membership recruiting marketing strategies outlined in the council’s
strategic plan, annual business plan and/or other council goals primarily through phone and written
follow-up contacts with prospective members and volunteers.
Prepares action plans and schedules to identify specific targets and to project the number of contacts to
be made in order to meet membership goal. Prepares a variety of status reports, i Utilizes Girl Scouts
of Eastern Oklahoma relationship management system to support pursuance of leads throughout the
recruitment process for completion to close status.
Supports external recruitment efforts and is able to finalize membership enrollment leads. Follows up
on new leads and referrals resulting from field activity in a timely fashion per established guidelines.
Ensures Girl Scouting is open to all girls and adults by delivering the Girl Scouts message of pluralism
and diversity to members of the council.
Works interdepartmentally to ensure Council goals are met.
Works closely with external counterparts to convert leads into memberships. Keeps dialogue open to
further council goals and strategic objectives.
Works with cross-functional team to determine or develop innovative techniques to ensure the effective
delivery of recruitment strategies.
Perform other duties as assigned or required
Minimum Qualifications


















Ability to model behavior consistent with the Girl Scout Mission, Promise, values & Law
Unequivocal commitment to pluralism
Ability to work effectively with people from diverse backgrounds
Willingness to work a flexible schedule including some evenings and weekends; occasional overnights
as necessary and ability to travel as job requires
Must be able to lift and move equipment weighing approximately 25 pounds
Proof of meeting Oklahoma State requirements regarding auto licensing, driver’s license
Excellent verbal and written communication skills
Experience and skill effectively using computers and database management software
Exceptional customer service skills
Organizational skills and demonstrated ability to achieve goals
Ability to handle multiple priorities simultaneously
Ability to follow procedures and processes
Ability to work independently or as a team member
Knowledge of Girl Scouting a plus
Experience supervising the work of volunteers
Bilingual (Spanish/English) a plus
High school graduation required.
Associate’s Degree or equivalent experience preferred.
5/11/2015