easy to adopt, easy to use, easy to leave pricing guide IaaS, PaaS and SaaS version 5.2, May 2014 OPEN Contents 1. Cloud Economics ................................................................................................. 4 Overview .............................................................................................................. 4 Key Principles ...................................................................................................... 4 2. IaaS: Compute (Production) ................................................................................. 5 Step 1: Select Virtual Machines based on desired Size, Service Level & Impact Level .................................................................................................................... 5 Step 2: Select Additional Storage & Backup ......................................................... 6 Step 3: Select OS and Application licenses if required ......................................... 7 Step 4: Determine Network Requirements and other services ............................. 8 3. IaaS: Compute (Test & Development) .................................................................. 9 Step 1: Select Virtual Machines based on desired Size & Impact Level ............... 9 Step 2: Select Additional Storage & Backup ....................................................... 10 Step 3: Select OS and Application licenses if required ....................................... 10 Step 4: Determine Network Requirements and other services ........................... 12 4. IaaS: Storage as a Service................................................................................. 13 Step 1: Select desired Size & Impact Level ........................................................ 13 Step 2: Select Network Connectivity .................................................................. 13 5. IaaS: DR as a Service ........................................................................................ 14 6. PaaS: Managed VM ........................................................................................... 15 Basic Managed VM Pricing ................................................................................ 15 Type: Per VM ..................................................................................................... 15 Type: Contractual ............................................................................................... 15 7. PaaS: CloudFoundry (BETA) ............................................................................. 16 8. PaaS: Hadoop in the Cloud (BETA) ................................................................... 19 9. SaaS: Email & Collaboration as a Service .......................................................... 22 Step 1: Select desired number of mailboxes & Impact Level .............................. 22 Step 2: Determine additional storage requirements ............................................ 22 Step 3: Select Network Connectivity .................................................................. 22 10. SaaS: WebEx as a Service ................................................................................ 24 Step 1: Select desired number of WebEx hosts ................................................. 24 Step 2: Select Network Connectivity .................................................................. 24 11. Additional Services............................................................................................. 25 © Skyscape Cloud Services Ltd, 2014 Document: Skyscape Pricing Guide (SC-GEN-42) OPEN version 5.2 Page 2 of 34 OPEN Connectivity ....................................................................................................... 25 Data Transfer and Management from Skyscape Offices into the Skyscape Cloud ........................................................................................................................... 27 12. Appendix A: Pricing and Discounts .................................................................... 28 General .............................................................................................................. 28 13. Appendix B: Service Levels................................................................................ 30 IaaS: Compute as a Service (Production) .......................................................... 30 IaaS: Compute as a Service (Test & Development) ........................................... 31 IaaS: Storage as a Service................................................................................. 31 SaaS: Email and Collaboration as a Service ...................................................... 31 14. Document Control .............................................................................................. 32 Document Management ..................................................................................... 32 Revision History ................................................................................................. 32 © Skyscape Cloud Services Ltd, 2014 Document: Skyscape Pricing Guide (SC-GEN-42) OPEN version 5.2 Page 3 of 34 OPEN 1. Cloud Economics Overview One of the core benefits of Cloud services is the truly disruptive utility price models that they are based on. This utility pricing is designed to facilitate new levels of agility, flexibility and scalability in stark contrast to traditional solutions. In order to extract maximum benefit from Cloud Economics, it is important that you optimise your solution by considering the following key principles. Key Principles As Skyscape pricing is based on actual consumption (e.g. per VM per hour, per GB per month, etc.) it is essential that you model your pricing based on predicted utilisation rather than a high watermark (e.g. peak capacity) as you might when sizing traditional solutions. Consider the following: What is the ramp up period from zero to full utilisation? (e.g. if your business-asusual solution requires 50 servers and your go-live is in 6 months time, it is likely that you might only require 5 servers in month 1, 15 in month 2, etc). Do all the servers have to run all the time? As VM’s are charged by the hour, you can make significant savings by turning off your VM’s when they are not needed (e.g. overnight or during weekends). Would you benefit from an Annual Subscription? For those VM’s that need to run 24/7, you should consider a 12 month subscription which would entitle those VM’s to a useful discount. Some non-production environments might only be required during certain times of the project/year. Hence if you only need a UAT environment one week per month, be sure to factor that in to the hourly pricing. Are your servers right-sized? It is very easy to scale-up your servers with more CPU, Memory or Storage resources so it is often prudent to start small and scale up if you really need more capacity. Do you require those redundant virtual machines? The Skyscape Cloud platform offers inherent resilience to mitigate hardware failure and even site failure (at ENHANCED service level). Be sure you need redundancy at the application layer before you add in the additional cost of these redundant virtual servers. © Skyscape Cloud Services Ltd, 2014 Document: Skyscape Pricing Guide (SC-GEN-42) OPEN version 5.2 Page 4 of 34 OPEN 2. IaaS: Compute (Production) Please review the Skyscape Compute as a Service (Production) Service Description for full details of the service including a description of service levels, features, requirements and customer/partner responsibilities. Step 1: Select Virtual Machines based on desired Size, Service Level & Impact Level Each Virtual Machine is billed per hour, so if you do not require VM’s to run 24x7, model the calculations accordingly. For example, a VM which is run 8 hours a day, 5 days a week is up-to 73% less expensive than running the VM 24x7. T&D BASIC STANDARD ENHANCED vCPU (2GHz) RAM (GB) IL0 IL2 IL3 1 (500MHz) 0.5 £0.02 £0.03 £0.04 £0.03 £0.04 £0.05 £0.05 £0.06 £0.07 £0.25 £0.28 £0.35 Tiny 1 2 £0.06 £0.07 £0.10 £0.10 £0.13 £0.14 £0.14 £0.16 £0.21 £0.28 £0.33 £0.45 Small 2 4 £0.08 £0.09 £0.12 £0.14 £0.15 £0.17 £0.19 £0.21 £0.29 £0.33 £0.39 £0.54 Medium 4 8 £0.12 £0.15 £0.18 £0.26 £0.28 £0.31 £0.33 £0.37 £0.48 £0.43 £0.51 £0.71 Medium High Memory 4 16 £0.24 £0.28 £0.33 £0.39 £0.41 £0.47 £0.47 £0.53 £0.68 £0.68 £0.80 £1.11 Large 8 16 £0.27 £0.29 £0.38 £0.53 £0.56 £0.64 £0.68 £0.76 £0.99 £0.89 £1.05 £1.46 Large High Memory 8 32 £0.50 £0.53 £0.65 £0.86 £0.90 £1.03 £1.10 £1.23 £1.60 £1.63 £1.91 £2.39 Tier 1 Apps Small 8 48 £0.67 £0.71 £0.89 £1.20 £1.24 £1.42 £1.52 £1.70 £2.21 £2.22 £2.61 £3.24 Tier 1 Apps Medium 8 64 £0.84 £0.89 £1.11 £1.52 £1.59 £1.80 £1.94 £2.16 £2.83 £2.79 £3.28 £4.15 Tier 1 Apps Large 8 96 £1.18 £1.25 £1.56 £2.19 £2.27 £2.57 £2.78 £3.10 £4.05 £3.93 £4.62 £5.97 Micro1 IL0 IL2 IL3 IL0 IL2 IL3 IL0 IL2 IL3 Micro has a fixed 10GB storage allocation which cannot be expanded. All Micro VM’s must reside in a dedicated Virtual Data Centre separate from the other VM sizes. Customers can configure a VPN between Virtual Data Centres to enable communication between Micro VM’s and other VM’s. 1 Billing is per hour, each partial hour consumed will be billed as a full hour. Whilst a VM is stopped, charges will be applied to the persistent storage/backup element. The monthly charge for storage/backup will be pro-rated where appropriate. If reconfiguring or resizing a VM outside the pre-defined templates, pricing is based the next closest sized machine in an upwardly fashion. The VM charges above are incurred when the VM is running. When the VM is stopped the storage charges are incurred. When the VM is deleted no charges are incurred. © Skyscape Cloud Services Ltd, 2014 Document: Skyscape Pricing Guide (SC-GEN-42) OPEN version 5.2 Page 5 of 34 OPEN As part of the initial order, Customers can select the Skyscape FASTstart option on the order form. This is a free service in which Skyscape will provision the VMs stated at the specification required within an initial order form. Step 2: Select Additional Storage & Backup All Virtual Machines (Except Micro) come with 50GB storage which cannot be pooled. Select additional storage at the required storage level if you require more. Micro VM’s are fixed at 10GB and cannot be expanded further. T&D IL0 2 IL2 BASIC IL3 IL0 IL2 STANDARD IL3 IL0 IL2 IL3 ENHANCED IL0 IL2 IL3 Basic Storage (Primary storage only) £0.35 / GB / Month £0.35 / GB / Month N/A N/A Standard Storage 2 (including 14 day backup) N/A N/A £0.45 / GB / Month N/A Enhanced Storage 2 (including replication & 14 day replicated backup) N/A N/A N/A £1.50 / GB / Month 14 day Backup Retention3 £0.50 / GB / Month £0.50 / GB / Month N/A N/A 28 day Backup Retention3 £0.75 / GB / Month £0.75 / GB / Month £0.15 / GB / Month £0.15 / GB / Month 2 Additional storage inherits the same back up and replication profile (where applicable) as the service level that it is bought at within the price. Price is per GB per month. 3 Additional price per GB per month to retain backups for 28 days. All storage allocated to each VM must have the same backup policy (no backup, 14 day retention or 28 day retention) – partial backups are not supported. e.g. a VM at STANDARD allocated with 200GB storage will cost £0.15p * 200GB = £30 per month for 28 day retention. Billing of Storage/Backup is per GB per month, each partial month consumed will be prorated as appropriate. Whilst a VM is stopped, charges will be applied to the persistent storage/backup element. Shared Disk Skyscape are able to provide a limited service to meet Shared Disk requirements. Please contact Skyscape for more information about the limitations of this option, pricing is below: The standard Compute and inherent Storage pricing applies to the underlying VM’s using this Shared Disk Service: © Skyscape Cloud Services Ltd, 2014 Document: Skyscape Pricing Guide (SC-GEN-42) OPEN version 5.2 Page 6 of 34 OPEN A monthly charge based on the amount of storage (price based on Service Level – please see previous table) An hourly charge for the VM (based on size and Service Level). Then additional charges are applicable for this particular element of the Service for each VM using this service: A setup price of £500 per VM. A monthly price of £200 per VM per month. A charge of £325 per change. This includes items such as adding more storage capacity. Step 3: Select OS and Application licenses if required Microsoft Windows OS The standard terms & conditions from Microsoft state that if you want to run Windows Server operating systems in the Cloud, you must license it via the Service Provider Licence Agreement (SPLA) as per the following table. Micro, Tiny VM Small VM Medium VM Medium High Memory Large VM, Large High Memory, Tier One Apps SPLA Type Per Hour per VM Academic £0.002 G-SPLA £0.007 Academic £0.003 G-SPLA £0.013 Academic £0.005 G-SPLA £0.026 Academic £0.005 G-SPLA £0.026 Academic £0.015 G-SPLA £0.076 Microsoft SQL Server If licensing Microsoft SQL Server through Skyscape, the following charges are applicable and are based on the size of the VM: SPLA Type Per Hour per VM Tiny, Small, Medium, Medium High Memory Academic £0.08 G-SPLA £0.23 Large, Large High Memory, Tier One Apps Academic £0.15 G-SPLA £0.45 © Skyscape Cloud Services Ltd, 2014 Document: Skyscape Pricing Guide (SC-GEN-42) OPEN version 5.2 Page 7 of 34 OPEN RedHat Enterprise Linux The standard terms & conditions from RedHat state that if you want to run RedHat Enterprise Linux operating systems in the Cloud, you must license it via Skyscape as per the following table: All VM Sizes Type Per Hour per VM RHEL £0.09 Other Operating Systems Skyscape do not provide licenses for other operating systems. The license conditions for many other operating systems enable customers to bring their own license but customers are advised to confirm the suitability of license agreements. If Linux distributions are not licensed through Skyscape, customers should consider how VMs can be authenticated and patches received. Step 4: Determine Network Requirements and other services In order to consume Compute as a Service, clients will require appropriate accreditations and connectivity. Please refer to section 11, which provides a list of available connectivity options. Data ingestion and extraction For bulk data transfers into the platform, customers should consider the “Skyscape Data Transfer” service which provides options for offline data ingest and extraction. Prices for this option are listed in the Additional Services section. © Skyscape Cloud Services Ltd, 2014 Document: Skyscape Pricing Guide (SC-GEN-42) OPEN version 5.2 Page 8 of 34 OPEN 3. IaaS: Compute (Test & Development) Please review the Skyscape Compute as a Service (Test & Development) Service Description for full details of the service including a description of service levels, features, requirements and consumer responsibilities. Step 1: Select Virtual Machines based on desired Size & Impact Level Each Virtual Machine is billed per hour, so if you do not require VM’s to run 24x7, model the calculations accordingly. For example, a VM which is run 8 hours a day, 5 days a week is up-to 73% less expensive than running the VM 24x7. TEST & DEVELOPMENT vCPU (2GHz) RAM (GB) IL0 IL2 IL3 1 (500MHz) 0.5 £0.02 £0.03 £0.04 Tiny 1 2 £0.06 £0.07 £0.10 Small 2 4 £0.08 £0.09 £0.12 Medium 4 8 £0.12 £0.15 £0.18 Medium High Memory 4 16 £0.24 £0.28 £0.33 Large 8 16 £0.27 £0.29 £0.38 Large High Memory 8 32 £0.50 £0.53 £0.65 Tier 1 Apps Small 8 48 £0.67 £0.71 £0.89 Tier 1 Apps Medium 8 64 £0.84 £0.89 £1.11 Tier 1 Apps Large 8 96 £1.18 £1.25 £1.56 Micro 1 Micro has a fixed 10GB allocation which cannot be expanded. All Micro VM’s must reside in a dedicated Virtual Data Centre separate from the other VM sizes. Customers can configure a VPN between Virtual Data Centres to enable communication between Micro VM’s and other VM’s. 1 Billing is per hour, each partial hour consumed will be billed as a full hour. Whilst a VM is stopped, charges will be applied to the persistent storage/backup element. The monthly charge for storage/backup will be pro-rated where appropriate. If reconfiguring or resizing a VM outside the pre-defined templates, pricing is based the next closest sized machine in an upwardly fashion. The VM charges above are incurred when the VM is running. When the VM is stopped the storage charges are incurred. When the VM is deleted no charges are incurred. As part of the initial order, Clients can select the Skyscape FASTstart option on the order form. This is a free service in which Skyscape will provision the VMs stated at the specification required within an initial order form. © Skyscape Cloud Services Ltd, 2014 Document: Skyscape Pricing Guide (SC-GEN-42) OPEN version 5.2 Page 9 of 34 OPEN Step 2: Select Additional Storage & Backup All Virtual Machines (Except Micro) come with 50GB storage which cannot be pooled. Select additional storage at the required storage level if you require more. Micro VM’s are fixed at 10GB and cannot be expanded further. TEST & DEVELOPMENT IL0 Basic Storage 2 (Primary storage only) IL2 £0.35 / GB / Month Standard Storage 2 (including 14 day backup) N/A Enhanced Storage 2 (including replication & 14 day replicated backup) N/A 14 day Backup Retention3 £0.50 / GB / Month 3 £0.75 / GB / Month 28 day Backup Retention IL3 2 Additional storage inherits the same back up and replication profile (where applicable) as the service level that it is bought at within the price. Price is per GB per month. 3 Additional price per GB per month to retain backups for 28 days. All storage allocated to each VM must have the same backup policy (no backup, 14 day retention or 28 day retention) – partial backups are not supported. e.g. a VM is allocated with 200GB storage will cost £0.75p * 200GB = £150 per month for 28 day retention. Billing of Storage/Backup is per GB per month, each partial month consumed will be prorated as appropriate. Whilst a VM is stopped, charges will be applied to the persistent storage/backup element. Step 3: Select OS and Application licenses if required Microsoft Windows OS The standard terms & conditions from Microsoft state that if you want to run Windows Server operating systems in the Cloud, you must license it via the Service Provider Licence Agreement (SPLA) as per the following table. Microsoft’s Term & Conditions also do not allow MSDN licenses to be used in the Cloud. © Skyscape Cloud Services Ltd, 2014 Document: Skyscape Pricing Guide (SC-GEN-42) OPEN version 5.2 Page 10 of 34 OPEN Micro, Tiny VM Small VM Medium VM Medium High Memory Large VM, Large High Memory, Tier One Apps SPLA Type Per Hour per VM Academic £0.002 G-SPLA £0.007 Academic £0.003 G-SPLA £0.013 Academic £0.005 G-SPLA £0.026 Academic £0.005 G-SPLA £0.026 Academic £0.015 G-SPLA £0.076 Microsoft SQL Server If licensing Microsoft SQL Server through Skyscape, the following charges are applicable and are based on the size of the VM: SPLA Type Per Hour per VM Tiny, Small, Medium, Medium High Memory Academic £0.08 G-SPLA £0.23 Large, Large High Memory, Tier One Apps Academic £0.15 G-SPLA £0.45 RedHat Enterprise Linux The standard terms & conditions from RedHat state that if you want to run RedHat Enterprise Linux operating systems in the Cloud, you must license it via Skyscape as per the following table: All VM Sizes Type Per Hour per VM RHEL £0.09 Other Operating Systems Skyscape do not provide licenses for other operating systems. The license conditions of most other operating systems enable customers to bring their own license but customers are advised to confirm the suitability of license agreements. If Linux distributions are not licensed through Skyscape, customers should consider how VMs can be authenticated and patches received. © Skyscape Cloud Services Ltd, 2014 Document: Skyscape Pricing Guide (SC-GEN-42) OPEN version 5.2 Page 11 of 34 OPEN Step 4: Determine Network Requirements and other services In order to consume Compute as a Service, clients will require appropriate accreditations and connectivity. Please refer to section 11, which provides a list of available connectivity options. Data ingestion and extraction For bulk data transfers into the platform, customers should consider the “Skyscape Data Transfer” service, listed in the Additional Services section. © Skyscape Cloud Services Ltd, 2014 Document: Skyscape Pricing Guide (SC-GEN-42) OPEN version 5.2 Page 12 of 34 OPEN 4. IaaS: Storage as a Service Please review the following Service Descriptions for full details of the service including a description of service levels, features, requirements and consumer responsibilities: Skyscape Primary Storage in the Cloud Skyscape Personal Storage in the Cloud Skyscape Backup to the Cloud Skyscape Archive to the Cloud Skyscape API accessible Cloud Storage Step 1: Select desired Size & Impact Level Storage is billed per GB per month based on actual consumption. Therefore base your calculations on actual utilisation over time rather than a high watermark. Service Level IL0 IL2 IL3 BASIC £0.11 £0.13 £0.16 STANDARD £0.15 £0.17 £0.21 ENHANCED £0.30 £0.35 £0.37 ENHANCED PLUS £0.42 £0.47 £0.78 The storage per gigabyte is measured each hour by the Storage billing engine and this is consolidated to determine the weighted average storage at the end of each monthly billing period. The pricing in the above table is based on £ per GB per month. Step 2: Select Network Connectivity In order to consume Storage as a Service, clients will require appropriate accreditations and connectivity. Please refer to section 11, which provides a list of available connectivity options. Data ingestion and extraction For bulk data transfers into the platform, customers should consider the “Skyscape Data Transfer” service which provides options for offline data ingest and extraction. Prices for this option are listed in the Additional Services section. © Skyscape Cloud Services Ltd, 2014 Document: Skyscape Pricing Guide (SC-GEN-42) OPEN version 5.2 Page 13 of 34 OPEN 5. IaaS: DR as a Service Pricing is based on the resources consumed when DR is invoked (compute, operating systems, storage and connectivity charges) and when DR is not (storage and connectivity). Skyscape offer two basic solutions, the price of which will vary dependant on the Consumers individual requirements such as number of virtual machines, size, storage, RTO and RPO etc. Option 1 – Suitable for solutions requiring a very short Recovery Time Objective. The storage in this option is local to the compute environment. Step 1: Consumers must calculate the potential storage charges by estimating what their storage requirements are and take in to consideration the various backups and snapshots needed. There is a £50 per VM per month charge plus storage based on the below price. Basic Storage (Primary storage only) £0.53 / GB / Month Step 2: Calculate the potential charges when the VM is running i.e. when DR is invoked. See Compute pricing in section 2/3. Option 2 – Suitable for solutions which can tolerate a longer Recovery Time Objective. In this instance the storage used is our Storage as a Service solution which is lower priced but requires data to be moved to the Compute environment when DR is invoked. VMs may be required to act as the end point for data to be replicated to. Step 1: Clients must calculate the potential charges by estimating what their storage requirements are and take in to consideration the various backups and snapshots. See Skyscape’s Storage as Service offerings (e.g. API accessible storage in the Cloud) for more details around the functionality. There is a £50 per VM per month charge plus storage based on the pricing in section 4. Step 2: Calculate the potential charges when the VM is running i.e. when DR is invoked. See Compute pricing in section 2 or section 3. © Skyscape Cloud Services Ltd, 2014 Document: Skyscape Pricing Guide (SC-GEN-42) OPEN version 5.2 Page 14 of 34 OPEN 6. PaaS: Managed VM Basic Managed VM Pricing This service is in addition to any charges accrued by the underlying VM / IaaS. Organisations can purchase and consume this service a number of ways: Type: Per VM With this method, the organisation would identify specific individual VMs to be managed. The price includes routine management of the VM such as backups and updating definitions, plus 3 hours management time per VM per month where an unpredicted issue or request requires more manual intervention (such as an image redeploy or recovery from backups), with additional hours available to be purchased when required. Type Included Hours Price per month Additional hour Price Minimum Commitment Per VM 3 £220 £100 3 month After 3 months, this service will roll continue on a rolling monthly basis until cancelled by the Client. Type: Contractual This method allows the Organisation to receive significant discounts based by committing to a longer contracted period of time and for a quantity of concurrent VMs. Each assigned VM will be managed for a minimum of one month before the management can be assigned to a new VM. 20 Concurrent VMs 12 Months 24 Months 36 Months £46,464 £86,592 £118,800 This service can only be bought is batches of 20 VMs. Bespoke work or contract terms can be discussed outside the above models. © Skyscape Cloud Services Ltd, 2014 Document: Skyscape Pricing Guide (SC-GEN-42) OPEN version 5.2 Page 15 of 34 OPEN 7. PaaS: Cloud Foundry (BETA) As this service is primarily an IaaS service, the main components of the Skyscape price are the underlying IaaS resources that are required to support the workload. In addition, customers may choose to use a specialist partner for a variety of enablement services and customers may also choose to use software services which might require licenses or support subscriptions as shown in figure 2. For clarity, Skyscape do not mandate either the use of partners or the necessity to procure licenses/subscriptions. 1. Size the Platform 2. Select your partner • Number of instances • Storage capacity • Connectivity 3. Licenses & Subscriptions • Assessments • PoC/PoV • Agile Software Development • Training • Pivotal CF • External data services (e.g. Microsoft SQL, Oracle, etc) Figure 1 Platform as a Service pricing Step 1: Size the Platform Instances – each application requires one or more instance. Instances are used to provide scale and resilience to an application and so the number of instances depends on the application requirements. Each instance costs from £0.10 per hour. Application Instance IL0 OFFICIAL (IL2) OFFICIAL (IL3) £0.10 £0.15 £0.20 Prices in the above table are per instance per hour. Storage – all instances come with non-persistent storage and so customers are advised to store their data assets on Skyscape API Accessible Storage (see related Service Description in Cloudstore). All instances can access additional storage (currently from £0.10 per GB per month). Skyscape offer a 60 day free trial of a pre-configured Cloud Foundry installation. This is provided as either five Instances/10GB persistent storage or via Micro Cloud Foundry on an IL0 VM at the BASIC service level as described in the Skyscape Compute-as-a-Service (Production) service description. Step 2: Select your partner (optional) © Skyscape Cloud Services Ltd, 2014 Document: Skyscape Pricing Guide (SC-GEN-42) OPEN version 5.2 Page 16 of 34 OPEN Skyscape provide a Cloud Foundry based application platform on which developers can deploy, test and scale applications. Customers who have (or are developing) in-house skills and experience with compatible Cloud Foundry of Pivotal CF development frameworks and services should be able to gain benefit from using Skyscape Platform as a Service directly. Customers expecting a service providing an IaaS or SaaS experience will require a specialist partner to provide training, software development or advisory services. Skyscape can introduce customers to a variety of partners in our Partner Programme, many of which have appropriate Specialist Consulting Services in GCloud. Step 3: Licensing and Subscription (optional) Skyscape Platform as a Service is powered by Cloud Foundry, the leading and most prevalent open-source PaaS. Open source Cloud Foundry does not entitle customers to commercial support; all support is provided by the Cloud Foundry open source community. Customers are able to upgrade to Pivotal CF (a commercially supported Cloud Foundry product) to benefit from support from Pivotal. Subscription costs from £5000 per month for a 3 year subscription. Customers are also entitled to Pivotal HD Enterprise edition if they licence other Pivotal One applications such a Pivotal CF, Pivotal GemFire, Pivotal HAWQ, etc. Please refer to the Skyscape Hadoop in the Cloud service description for more information. Example Pricing: Application Instances Object Storage Example Monthly Costs Working Hours (8x5) 24x7 £0.10 Free for 60 days Free for 60 days 100 £0.10 £1640 £1470 1000 £0.10 £3280 £3750 # Instances Hourly Price per instance Persistent Storage (GB) Monthly Price per GB Free: Five instances, 5GB RAM, 10GB storage 5 £0.10 10 Medium: 20 instances. 20GB RAM, 100GB storage 20 £0.10 Large: 50 instances. 50GB RAM, 1TB 50 £0.10 The examples above are based on the prices as described in the service descriptions for Skyscape Compute-as-a-Service (IL0, BASIC service level) and Skyscape API Accessible Storage (IL0, BASIC service level). Customers are free to buy their own combination of IaaS; e.g. mix and match VM sizes, node count and additional storage capacity as required. © Skyscape Cloud Services Ltd, 2014 Document: Skyscape Pricing Guide (SC-GEN-42) OPEN version 5.2 Page 17 of 34 OPEN The pricing in the above table is based on GBP (£) per hour (part hour charged as a whole hour). The pricing for the following items can be found in the Skyscape Pricing Guide. Operating Systems & Software Data ingestion and extraction Connectivity options Refer to section 11 for connectivity and related options. © Skyscape Cloud Services Ltd, 2014 Document: Skyscape Pricing Guide (SC-GEN-42) OPEN version 5.2 Page 18 of 34 OPEN 8. PaaS: Hadoop in the Cloud (BETA) As this service is primarily an IaaS service, the main components of the Skyscape price are the underlying IaaS resources that are required to support the workload. In addition, customers may choose to use a specialist partner for a variety of enablement services and customers may also choose to use software services which might require licenses or support subscriptions as shown in figure 2. For clarity, Skyscape do not mandate either the use of partners or the necessity to procure licenses/subscriptions. Size the Infrastructure • Size of nodes • Number of nodes • Storage capacity Select your partner Licenses & Subscriptions • Assessments • PoC/PoV • Data Science • Training • Pivotal HD • HAWQ • Greenplum • GemFire Figure 2 Pricing Hadoop in the Cloud Step 1: Size the Infrastructure Name Node – the sizing of this node is dependent on the amount of data and number of files that the Hadoop cluster hosts. It is heavily RAM dependant so usually requires a Medium High Memory or Large High Memory VM size. You can only have one Name Node. Worker Nodes – these nodes provide the computational analysis on the data. They read data blocks from the data nodes. Hence a Medium VM size is typical. The number of worker nodes depends on how much computation your analysis requires. Data Nodes – these nodes are IO intensive (long sequential reads) so don’t need quite as much CPU and RAM resources. A Small or Medium sized VM is typical. The number of data nodes depends on how much data you want to analyse. Storage – all nodes come with 50GB of storage local to the VM. All nodes can be allocated additional storage (currently at £0.35 per GB per month). Step 2: Select your partner (optional) Skyscape provide a Hadoop enabled platform on which technical data scientists can build analysis, visualisation and other related business tools. Customers who have (or are developing) in-house skills and experience with Hadoop should be able to gain benefit from using Skyscape Hadoop in the Cloud directly. © Skyscape Cloud Services Ltd, 2014 Document: Skyscape Pricing Guide (SC-GEN-42) OPEN version 5.2 Page 19 of 34 OPEN Customers expecting a service providing Business Intelligence or Data Analytics will require a specialist partner to build those layers on top of the Skyscape Hadoop in the Cloud stack. Skyscape can introduce customers to a variety of partners in our Partner Programme, many of which have appropriate Specialist Consulting Services in GCloud. Step 3: Licensing and Subscription (optional) Skyscape Hadoop in the Cloud is powered by Pivotal HD Community edition, a Hadoop distribution based on open-source Apache Hadoop. Pivotal HD Community edition is limited to a maximum of 50 nodes and does not entitle customers to support from Pivotal. Customers are able to upgrade from Pivotal HD Community edition to Pivotal HD Enterprise edition to remove the node count limitation and to benefit from support from Pivotal. Subscription costs from £5000 per month for a 3 year subscription. Customers are also entitled to Pivotal HD Enterprise edition if they licence other Pivotal One applications such a Pivotal GemFire, Pivotal HAWQ, etc Example Pricing: Name Node Data Nodes Hourly Price # VM Size Nodes per node Worker Nodes VM Size # Nodes Hourly Price per node Additional Storage (GB) Monthly VM Size Price per GB # Nodes Hourly Price per node Small Medium 1 £0.26 Small 4 £0.14 1000 £0.35 Small 5 £0.14 Medium Medium HM 1 £0.39 Small 10 £0.14 5000 £0.35 Medium 20 £0.26 Large HM 1 £0.86 Medium 14 £0.26 10000 £0.35 Medium 35 £0.26 Large Example Monthly Costs Working Hours (8x5) 24x7 Small: <1TB, non-complex queries, non-time sensitive £853.08 £1897.60 Medium: <5TB, complex queries, non-time sensitive £3324.48 £6852.70 Large: <10TB, complex queries, time sensitive £6528.68 £13428.00 The examples above are based on the prices as described in the Skyscape Compute-asa-Service (Production) service description (IL0, BASIC service level). Customers are free to mix and match VM sizes, node count and additional storage capacity as required. The hourly node charges above are incurred when the node is running. When the node is stopped the storage charges are incurred at a pro-rated hourly rate based on the monthly charge. When the node (and associated storage) is deleted no charges are incurred. If © Skyscape Cloud Services Ltd, 2014 Document: Skyscape Pricing Guide (SC-GEN-42) OPEN version 5.2 Page 20 of 34 OPEN reconfiguring or resizing a node outside the pre-defined templates (as per the Computeas-a-Service (Production) service description), pricing is based the next closest sized machine in an upwardly fashion. The pricing in the above table is based on GBP (£) per hour (part hour charged as a whole hour). Refer to section 11 for connectivity and related options. © Skyscape Cloud Services Ltd, 2014 Document: Skyscape Pricing Guide (SC-GEN-42) OPEN version 5.2 Page 21 of 34 OPEN 9. SaaS: Email & Collaboration as a Service Please review the following Service Descriptions for full details of the service including a description of service levels, features, requirements and consumer responsibilities: Skyscape Email & Collaboration as a Service Step 1: Select desired number of mailboxes & Impact Level IL0 IL2 IL3 G4: <499 Mailboxes £5.00 £5.50 £6.00 G4: 500-999 Mailboxes £4.75 £5.25 £5.75 G4: 1000-2499 Mailboxes £4.25 £4.75 £5.25 G4: 2500-4999 Mailboxes £4.00 £4.25 £4.50 G4: 5000-9999 Mailboxes £3.50 £3.50 £3.75 G4: 10000+ Mailboxes £3.25 £3.25 £3.25 Additional Mailbox storage (per GB per Month) £1.00 £1.00 £1.00 Archive Storage (per GB per Month) £0.30 £0.34 £0.37 The pricing in the above table is based on GBP (£) per user per month (part month charged as a whole month). Step 2: Determine additional storage requirements Mailboxes come with 1GB storage capacity, additional capacity for mailboxes and archives/journals are as the table below: IL0 IL2 IL3 Additional Mailbox storage (per GB per Month) £1.00 £1.00 £1.00 Archive Storage (per GB per Month) £0.30 £0.34 £0.37 Step 3: Select Network Connectivity In order to consume Email as a Service, clients will require appropriate accreditations and connectivity. Please refer to section 11, which provides a list of available connectivity options. © Skyscape Cloud Services Ltd, 2014 Document: Skyscape Pricing Guide (SC-GEN-42) OPEN version 5.2 Page 22 of 34 OPEN Data ingestion and extraction For bulk data transfers into the platform, customers should consider the “Skyscape Data Transfer” service, listed in the Additional Services section. © Skyscape Cloud Services Ltd, 2014 Document: Skyscape Pricing Guide (SC-GEN-42) OPEN version 5.2 Page 23 of 34 OPEN 10. SaaS: WebEx as a Service Please review the following Service Descriptions for full details of the service including a description of service levels, features, requirements and consumer responsibilities: Skyscape WebEx as a Service Step 1: Select desired number of WebEx hosts Webex as a Service pricing includes the Cisco WebEx license and required Skyscape Compute as a Service resources. The service is provided on a per host per month basis as per the following table: Type Price per month WebEx £50 per host / month * * Minimum of 40 host licenses per organisation. Step 2: Select Network Connectivity In order to consume WebEx as a Service, customers will require appropriate connectivity. Please refer to section 11, which provides a list of available connectivity options. © Skyscape Cloud Services Ltd, 2014 Document: Skyscape Pricing Guide (SC-GEN-42) OPEN version 5.2 Page 24 of 34 OPEN 11. Additional Services Connectivity Option Notes Price Internet Inbound Data Transfer. Free: £0.00p Outbound Data Transfer on a shared (unreserved) bandwidth model. £0.04p per GB Internet Reserved Connectivity Access to the Internet on a reserved bandwidth model via multiple ISP’s. Up to 100Mbps: £3000 per month Up to 200Mbps: £5000 per month Up to 500Mbps: £10000 per month PSN (IL2) Access Connectivity Access connectivity to the PSN on a shared (unreserved) bandwidth model. Free: £0.00p PSN (IL2) Reserved Connectivity Access to the PSN on a reserved bandwidth model. Up to 100Mbps: £750 per month Up to 200Mbps: £1250 per month Up to 1000Mbps: £5000 per month PSN (IL3) Access Connectivity Encrypted access to the PSN (via IPED) on a shared (unreserved) bandwidth model. £250 per month PSN (IL3) Reserved Connectivity Encrypted access to the PSN (via IPED) on a reserved bandwidth model. Up to 50Mbps: £2,250 per month Up to 100Mbps: £4,000 per month Up to 200Mbps: £7000 per month Up to 500Mbps: £15000 per month Up to 1000Mbps: £25000 per month N3 Access Bandwidth Access to the N3 on a shared (unreserved) bandwidth model. £500 per month N3 Reserved bandwidth Connectivity Access to the N3 network on a reserved bandwidth model. Up to 10Mb: £1500 per month Up to 20Mb: £2000 per month Up to 50Mb: £4000 per month Up to 100Mb: £6000 per month GCF (IL3) Connectivity Access to the GCF (GSI) on a shared (unreserved) bandwidth model. £200 per month © Skyscape Cloud Services Ltd, 2014 Document: Skyscape Pricing Guide (SC-GEN-42) OPEN version 5.2 Page 25 of 34 OPEN GCF (IL3) Connectivity Access to the GCF (GSI) on a reserved bandwidth model. £375 per Mbps per month IL0/IL2 Inter Data Centre Connectivity Both IL0 and IL2 inter data centre connectivity will utilise Skyscape’s IL0 inter data centre circuits (IL2 traffic will require a site-to-site VPN to suitably encrypt data). VM replication bandwidth is included in the price of ENHANCED VM’s. £0.00 per month IL0/IL2 Inter Data Centre Reserved Connectivity Consumers pay for reserved bandwidth to Skyscape’s IL0/2 accredited resilient multi-gigabit inter data centre connectivity. VM replication bandwidth is included in the price of ENHANCED VM’s. Up to 50Mb: £375 per month Up to 100Mb: £500 per month Up to 200Mb: £1000 per month Up to 1000Mb: £2500 per month IL3 Inter Data Centre Connectivity Consumers pay for shared access to Skyscape’s IL3 accredited resilient multi-gigabit inter data centre connectivity. Usage is not metered but is subject to a Fair Usage Policy. VM replication bandwidth is included in the price of ENHANCED VM’s. £250 per month IL3 Inter Data Centre Reserved Connectivity Consumers pay for reserved bandwidth to Skyscape’s IL3 accredited resilient multi-gigabit inter data centre connectivity. VM replication bandwidth is included in the price of ENHANCED VM’s. Up to 50Mb: £500 per month Up to 100Mb: £1000 per month Up to 200Mb: £2000 per month Up to 1000Mb: £5000 per month Dedicated Leased Lines Leased line to be ordered and managed by the Consumer directly with a Skyscape approved Telco. Connection terminated on a Skyscape router. Per Data Centre Charge: £2,000 one off setup charge No recurring charge IL3 VPN Solutions CAPS approved or appropriate CPA assured solutions to be ordered and managed by the Consumer directly, requiring VPN devices to be hosted within the Skyscape data centre(s). Per Data Centre Charge: £2,000 one off setup charge £500 per month IL2-IL3 Data Bridge (aka Guard) Skyscape uniquely provide a Pan Government Accredited bridge to facilitate access to IL3 systems by the Public/citizens. Requires your application design to be reviewed and approved by Skyscape and or the PGA accreditor. Per Data Centre, per IP address: No setup charge £1,000 per month for the first bridge, £750 for each subsequent one. Contact Skyscape for more information. © Skyscape Cloud Services Ltd, 2014 Document: Skyscape Pricing Guide (SC-GEN-42) OPEN version 5.2 Page 26 of 34 OPEN IP addresses IP Addresses over those provided as standard can be provided. Requires approval from Skyscape. IP addresses will be allocated in blocks of 5 or more. Skyscape reserve the right to withdraw access to unused IP addresses. £100 per block of 5 usable addresses Secure Cloud Access Devices To enable customer to access the Skyscape Cloud, customers can locate encryption or access devices £2000 Setup £500 per month. Contact Skyscape for more information. Where complex networking is required, charges can be applied based on the Skyscape SFIA rate cards. Data Transfer and Management from Skyscape Offices into the Skyscape Cloud Skyscape recognise there are situations when managing systems or transferring data over a Wide Area Network is not viable, for example when customers have insufficient network bandwidth or whilst they are awaiting the installation of appropriately accredited connectivity. In response to these challenges, Skyscape offer customers a room to utilise the secure, high bandwidth and low latency network connections available at our Farnborough office. Please note: No physical access to the datacentre is implied or offered within this service description. £500 per day for one room within Skyscape’s secure offices. This price includes data transfer charges, site and network administration, use of one computer and escort duties. Contact Skyscape for more information. Clients Security Testing (including penetration or CHECK test) Customers can request a Security Test (including Penetration or IT Health CHECK test) of their Virtual Data Centre environment from Skyscape. The charge for this depends on the engagement required from Skyscape and if deemed applicable is based on the SFIA rate card. © Skyscape Cloud Services Ltd, 2014 Document: Skyscape Pricing Guide (SC-GEN-42) OPEN version 5.2 Page 27 of 34 OPEN 12. Appendix A: Pricing and Discounts General VAT All pricing is shown exclusive of VAT. Billing information The customer will be billed on a monthly basis. The bill will be automated and will show units consumed by duration, as determined by the relevant Service Description. When applicable, credits will be identified and applied. When required, itemised bills will be aggregated up from individual cost centres to show consolidated consumption by customer organisation. Where customers are reselling our services on the G-Cloud framework, they will be responsible for providing management information to the Government Procurement Service as set out in Clauses 10.1 to 10.4 of the G-Cloud Framework Agreement, and will be responsible for meeting the Government Procurement Service Management Charge as set out in Clauses 11.1 to 11.6 of the G-Cloud Framework agreement. Discount Schemes Customers can choose between either of the following two discount schemes, but Annual Subscription (compute only) cannot be used in addition to Commitment Discount: Commitment Discount (Available for all Services) Customers can gain a discount off the standard rates by making a commitment for minimum monthly amounts during a 12 month period. The commitment relates to spend during the period (rather than VM’s or GB’s) as follows: PO Value Discount Level <£250K 0% £250K-£499K 9% £500K-£749K 13% £750K-£1,499k 16% £1,500K + 19% Customers will be required to raise a non-conditional purchase order for the required net amount (after discount) which will entitle them to receive services up to the value of the gross (pre-discount) amount. Customers will be required to break-down the commitment with monthly spend amounts – any amount not consumed within an individual month will not be rolled forward to a subsequent month. Discounts are per purchase order only. © Skyscape Cloud Services Ltd, 2014 Document: Skyscape Pricing Guide (SC-GEN-42) OPEN version 5.2 Page 28 of 34 OPEN Worked Example: If you know that you will spend at least £300,000 per year with Skyscape, you can make that commitment and receive an effective 9% discount. We would require a PO of £273,000 (£300,000 less 9%) which will be payable even if you don’t consume that level of Skyscape services within 12 months. Any consumption in excess of £300,000 will be billable at the standard Skyscape rates unless a new commitment is made. Annual Subscription Discount (Compute Only) Customers can gain a discount off the standard rates by subscribing to pay for VM’s for a minimum 12 month period. Skyscape will take the discount of the annualised hourly cost of the VM which is payable in 12 equal monthly payments regardless of actual utilisation. Subscription Period Discount Level 12 Months 9% Customers will be required to specify the quantity of VM’s (by VM size, service level and impact level) that they wish to subscribe to. The Skyscape billing system will then automatically offset the cost of VM’s which exactly match the size, service level and impact level of specified VM’s. All other VM’s and ancillary services (e.g. additional storage allocated to subscribed VM’s) will be billed at prevailing rates. Worked Example: If you know that you will be consuming a minimum of 20 Small, IL0 STANDARD VM’s for at least one year, you can make an Annual Subscription to those 20 VM’s and receive an effective 9% discount. The price of a Small, IL0 STANDARD VM is £0.19 per hour. This would usually cost £1664.40 per year (£0.19 x 24 hours per day x 365 days), so 20 of these VM’s would usually cost £33,288 per year. If you subscribe to these 20 VM’s for a year you will be entitled to a 9% discount (£2995.92) and hence the annual cost would reduce to £30,292.08 and you will be billed at £2524.34 per month. In the months that you are using less than 20 of these VM’s, you will still be billed £2524.34. In the months that you are using more than 20 of these VM’s, the additional VM’s will be billed at prevailing hourly rates. © Skyscape Cloud Services Ltd, 2014 Document: Skyscape Pricing Guide (SC-GEN-42) OPEN version 5.2 Page 29 of 34 OPEN 13. Appendix B: Service Levels All service levels are detailed more completely in the appropriate Skyscape Service Descriptions. In all cases, Skyscape Service Descriptions take precedence as the authoritative source over the information contained herein. IaaS: Compute as a Service (Production) T&D BASIC STANDARD ENHANCED Service Level Agreement 99.90% 99.95% 99.99% 99.99% Compute Environment Location Single UK DC Single UK DC Single UK DC Dual UK DC Disaster Recovery between DCs No No No Yes Performance of VM Contended Uncontended Uncontended Uncontended Inclusive 14 day backup Not included but optional at above rates Not included but optional at above rates Yes – Local or Remote Yes – Local and Remote 28 day backup retention Not included but optional at above rates Not included but optional at above rates Not included but optional at above rates Not included but optional at above rates Potential Backup location Local or Second DC Local or Second DC Local or Second DC Dual UK DC Storage included (GB)1 50 50 50 50 QinetiQ Protective Monitoring Included for IL2 and IL3 at the hypervisor layer and below. © Skyscape Cloud Services Ltd, 2014 Document: Skyscape Pricing Guide (SC-GEN-42) OPEN version 5.2 Page 30 of 34 OPEN IaaS: Compute as a Service (Test & Development) TEST & DEVELOPMENT Service Level Agreement 99.90% Compute Environment Location Single UK DC Storage included 50GB Backup Not included but optional at above rates Potential Backup location Local or Second DC Performance of VM Contended QinetiQ Protective Monitoring Included for IL2 and IL3 at the hypervisor layer and below. IaaS: Storage as a Service BASIC STANDARD ENHANCED1 Service Level Agreement 99.90% 99.95% 99.99% Protection Level Single copy Local Protection Remote Protection Scalability Unlimited Unlimited Unlimited Retention Configurable Configurable Configurable QinetiQ Protective Monitoring Included for IL2 & IL3 IaaS Included for IL2 & IL3 IaaS Included for IL2 & IL3 IaaS 1 ENHANCED PLUS Services is as per ENHANCED with higher levels of Data Durability SaaS: Email and Collaboration as a Service Service Level Agreement 99.99% Antivirus, Malware & Spam protection Web Level AV included IL3 Content Inspection available Multi-site Resilience Yes Backup Daily Archiving Optional Cost per GB Relays available as standard GSI, Internet QinetiQ Protective Monitoring Included for IL2 & IL3 IaaS © Skyscape Cloud Services Ltd, 2014 Document: Skyscape Pricing Guide (SC-GEN-42) OPEN version 5.2 Page 31 of 34 OPEN 14. Document Control Document Management Document Title Skyscape Pricing Guide Document Ref No: SC-GEN-42 Originating Author: Leighton James Original Publication Date: 09.09.2013 Frequency of Review: 6m Document Reviewer: Leighton James Document Approver: Simon Hansford Revision History New Version Number 4.1 Date of Version Release 18.09.2013 Release Notes Minor updates. Price correction – MHM BASIC IL2 & IL3. Changed classification to OPEN for public release on CloudStore. Reviewer Signature Leighton James Approver Signature Simon Hansford New Version Number 4.0 Date of Version Release 09.09.2013 Release Notes Original version produced for G-Cloud 4 Reviewer Signature Leighton James Approver Signature Simon Hansford New Version Number 4.1 Date of Version Release 19.09.2013 Release Notes Minor changes – corrected a mistake in pricing (Medium High Memory, BASIC, IL2 and IL3). Changed classification to OPEN Reviewer Signature Leighton James Approver Signature Simon Hansford New Version Number 5.0 Date of Version Release 27.03.2014 Release Notes Updated for G5, changes to connectivity Reviewer Signature David Booton, Andy Webb © Skyscape Cloud Services Ltd, 2014 Document: Skyscape Pricing Guide (SC-GEN-42) OPEN version 5.2 Page 32 of 34 OPEN Approver Signature Simon Hansford New Version Number 5.2 Date of Version Release 07.04.2014 Release Notes Updated for G5, changes to connectivity. Added DR and Webex. Reviewer Signature Leighton James Approver Signature Simon Hansford © Skyscape Cloud Services Ltd, 2014 Document: Skyscape Pricing Guide (SC-GEN-42) OPEN version 5.2 Page 33 of 34 Skyscape Cloud Services Limited A8 Cody Technology Park Ively Road Farnborough Hampshire GU14 0LX +44 (0)1252 303300 info@skyscapecloud.com www.skyscapecloud.com @skyscapecloud © Skyscape Cloud Services Limited. All Rights Reserved. SC-GEN-42