Customer - Vero Insurance

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Nomination Form – Property Risk Management
Customer
Company:
Address:
Website:
Contact name:
Job title:
Telephone:
Email:
Broker
Company:
Address:
Contact name:
Job title:
Telephone:
Email:
AAI Limited ABN 48 005 297 807 trading as Vero Insurance
V8452 15/04/13 A
Each nomination is judged against the 11 key principles of Risk Management outlined in AS/NZS
ISO31000:2009.
Please provide responses to each question.
Business overview
Please provide an overview of your business that includes:

Number of years established and brief company history

Private, public or not for profit company

Occupation and main activities

Company annual turnover ($AUD)

Company structure showing risk management responsibilities (attach if necessary)

Number of employees

Number of sites
(Max word count: 200)
Please tell us why your nomination is deserving of this award?
(Max word count: 200)
2
Key principles of Risk Management outlined in AS/NZS ISO31000:2009
1.
Creates and protects
value
1.1
Risk management contributes to the demonstrable
achievement of objectives and improvement of performance
in, for example, human health and safety, security, legal and
regulatory compliance, public acceptance, environmental
protection, product quality, project management, efficiency in
operations, governance and reputation.
Do you measure the effect of property risk management on the efficiency of the
organisation?
Yes  No 
1.2
1.3
2.
3.
4.
How does your property risk management program support the achievement of
your organisation’s objectives? (Max word count: 100)
How do you balance property risk management with cost? (Max word count: 100)
Integral part of all
organisational processes
Risk management is not a stand-alone activity that is
separate from the main activities and processes of the
organisation. Risk management is part of the responsibility
of management and an integral part of all organisational
processes, including strategic planning and all project and
change management processes.
2.1
Describe how property risk management activities are incorporated into your
business processes and management controls? (Max word count: 100)
2.2
Provide one example of a change to your business where property risk
management was a key consideration. (Max word count: 100)
Part of decision making
Risk management helps decision makers make informed
choices, prioritise actions and distinguish among alternative
courses of action.
3.1
What is the process for making property risk management decisions within your
organisation? (Max word count: 100)
3.2
How is the management team involved in property risk management decisions?
(Max word count: 100)
Explicitly addresses
uncertainty
4.1
Risk management explicitly takes account of uncertainty,
the nature of uncertainty and how it can be addressed.
Do you have a formal business continuity plan?
Yes  No 
4.2
If so, is this up to date, regularly reviewed and tested?
Yes  No 
4.3
How do you address uncertainty for property risks within your organisation? (Max
word count:200)
3
5.
Systematic, structured
and timely
5.1
A systematic, timely and structured approach to risk
management contributes to efficiency and to consistent,
comparable and reliable results.
Do you have a formalised and documented property risk management program?
Yes  No 
5.2
5.3
6.
7.
The inputs to the process of managing risk are based on
information sources such as historical data, experience,
stakeholder feedback, observation, forecasts and expert
judgement. However, decision makers should inform
themselves of, and should take into account, any limitations
of the data or modelling used or the possibility of divergence
amongst experts.
6.1
What sources of property risk management information do you use? (Max word
count: 100)
6.2
Provide an example of how you use information to reduce property risk within
your organisation. (Max word count: 100)
Tailored
Risk management is aligned with the organisational external
and internal context and risk profile.
How has your property risk management program been tailored to address risks
specific to your organisation? (Max word count:200)
Takes human and
cultural factors into
account
Risk management recognises the capabilities, perceptions
and intentions of external and internal people that can
facilitate or hinder the achievement of the organisation’s
objectives.
8.1
What programs do you have in place for property risk management training and
awareness? (Max word count: 100)
8.2
Who are your major internal and external stakeholders? (Max word count: 100)
8.3
9.
How do you ensure that your property risk management program is working
effectively? (Max word count: 100)
Based on the best
available information
7.1
8.
If so, how is it organised and structured? (Max word count: 100)
How do they affect the achievement of your organisation’s objectives? (Max word
count: 100)
Transparent and
inclusive
9.1
Appropriate and timely involvement of stakeholders and, in
particular, decision makers at all levels of the organisation
ensures that risk management remains relevant and up to
date. Involvement also allows stakeholders to be properly
represented and to have their views taken into account in
determining risk criteria.
Is there a procedure for stakeholders to suggest property improvements?
Yes  No 
9.2
How do you engage your stakeholders on matters of property risk management?
(Max word count:200)
4
10. Dynamic, iterative and
responsive to change
10.1
Risk management continually senses and responds to
change. As external and internal events occur, context and
knowledge change, monitoring and review of risks take
place, new risks emerge, some change and others
disappear.
Does your company have a formalised and documented system for the management
of change?
Yes  No 
10.2
Does your change management policy specifically address property risks?
Yes  No 
10.3
How do you use technology in property risk management? Max word count: 100)
10.4
Provide an example of where a lesson learned has become a catalyst for
improvement and or change. Max word count: 100)
11. Facilitates continual
improvement of the
organisation
Organisations should develop and implement strategies to
improve their risk management maturity alongside all other
aspects of their organisation.
11.1
How are property risk improvements identified, implemented and measured? Max
word count: 100)
11.2
What planned changes to property risk management do you intend to make? Max
word count: 100)
Checklist
Before submitting your nomination, please ensure that:
RMAdvancer Terms and Conditions are accepted
Yes  No 
Company logo has been provided and permission to use logo has been
obtained
Yes  No 
Word count has not been exceeded
Yes  No 
Two images have been provided
Yes  No 
5
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