Communication: Online and Business
Introduction to internet etiquettes
• Etiquette is important because it shows respect.
Etiqutte helps us to live in harmony with our fellow
human-beings and, etiqutte in return brings us
respect!
Ten Rules Of Netiquette
• There are Ten rules of Netiquette that
everyone who goes online should follow.
• You should remember them every time you go
online.
• Netiquette is a set of rules for behaving
properly online.
• The ten rules are as follows.
Rule No. 1: Remember the
Human
• You need to remember
that you are talking to a
real person when you
are online.
• The internet brings
people together who
would otherwise never
meet.
• Remember this saying
when sending an email:
Would I say this to the
person’s face.
Rule No.2: Adhere to the same standards
online that you follow in real life
 You need to behave the
same way online that
you do in real life.
 You need to remember
that you can get caught
doing things you should
not be doing online just
like you can in real life.
 You are still talking to a
real person with feelings
even though you can’t
see them.
Rule no. 3: Know where you are in
cyberspace.
• Always take a look around when you enter a
new domain when surfing the web.
• Get a sense of what the discussion group is
about before you join it.
Rule no.4: Respect other people’s time
and bandwidth.
• Remember people have other things to do
besides read your email. You are not the
center of their world.
• Keep your post and emails to a minimum by
saying what you want to say.
• Remember everyone won’t answer your
questions.
Rule No. 5: Make yourself look good
online.
• Remember to always check your spelling and
grammar before posting.
• Always know what you are talking about and
make sense saying it.
• Be polite and pleasant to everyone.
Rule no. 6: Share expert knowledge
• Ask questions online
• Share what you know online.
• Post the answers to your questions online
because someone may have the same
question you do.
Rule No.7: Help keep flame
wars under control
 Netiquette does
not forbid
flaming.
 Netiquette does
however forbid
people who are
flaming to hurt
discussion groups
by putting the
group down.
Rule No. 8: Respect other people’s
privacy
• Do not read other people’s mail without their
permission.
• Going through other people’s things could
cost you your job or you could even go to jail.
• Not respecting other people’s privacy is bad
Netiquette.
Rule No.9: Don’t abuse your power.
• Do not take advantage of other people just
because you have more knowledge or power
than them.
• Treat others as you would want them to treat
you if the roles were reversed.
Rule No. 10: Be forgiving of other
people’s mistakes.
• Do not point out mistakes to people online.
• Remember that you were once the new kid on
the block.
• You still need to have good manners even
though you are online and can not see the
person face to face.
Email Etiquette
• There are etiquette rules for
email messages also. They
are as follows:
• Check your email daily
• Delete unwanted messages.
• Keep messages in your box
to a minimum
• Mail messages can be
downloaded and save for
future references.
• Never assume that your
Email can be read by no one
but yourself.
• Remember there are always
be lurking around online
Ten Commandments of Computer
Ethics
•
•
•
•
•
•
Ten commandments taken from the
User Guidelines and Netiquette By
Arlene Rinaldi. Ten commandments
are as follows:
Thou shalt not use computer to harm
people.
Thou shalt not interfere with other
people’s work.
Thou shalt not snoop around other
people’s files.
Thou shalt not use a computer to
steal
Thou shalt not use a computer to
bear false witness
•
•
•
•
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Thou shalt not use or copy software.
Thou shalt not use other people’s
computer resources.
Thou shalt not appropriate other
people’s intellectual output.
Thou shalt think about the social
consequences of the program you
write.
Thou shalt use a computer in ways
tha show consideration and respect.
Netiquette
 Remember the
Ten rules of
Netiquette and
the Ten
commandments
for computer
Ethics while you
are online and
you will not have
any problems.
Introduction of
communication
The word ‘communication’ is derived from the latin word
‘communicare’
Which means ‘to make common, to share, to transmit or to
impart’.
Thus communication can be considered as process that involves
the transfer of information, ideas, emotions, feelings etc.
between people.
‘Business communication differs from other types of
communication, not by its means of communicating but by its
objectives’
The Communication Process
What is E-Commerce
• Commonly known as Electronic Marketing.
• “It consist of buying and selling goods and services over an
electronic systems Such as the internet and other computer
networks.”
• “E-commerce is the purchasing, selling and exchanging goods
and services over computer networks (internet) through
which transaction or terms of sale are performed
Electronically.
TRADITIONAL BUSINESS
MANF. UNIT
20%
DISTRIBUTOR
10%
WHOLESALER
10%
RETAILER
10%
CUSTOMER
100%
ADVERTISEMENT
50%
DIRECT SELLING
COMPANY
CUSTOMER
Why
Use
E-Commerce
…….?
 LOW ENTRY COST
 REDUCES TRANSACTION COSTS
 ACCESS TO THE GLOBAL MARKET
 SECURE MARKET SHARE
Brief
History
Of
E-Commerce
• 1970s: Electronic Funds Transfer (EFT)
– Used by the banking industry to exchange account
information over secured networks
• Late 1970s and early 1980s: Electronic Data
Interchange (EDI) for e-commerce within companies
– Used by businesses to transmit data from one business to
another
• 1990s: the World Wide Web on the Internet
provides easy-to-use technology for information
publishing and dissemination
– Cheaper to do business (economies of scale)
– Enable diverse business activities (economies of scope
The Process
Of
E-Commerce
 A consumer uses Web browser to connect to the
home page of a merchant's Web site on the
Internet.
 The consumer browses the catalog of products
featured on the site and selects items to
purchase. The selected items are placed in the
electronic equivalent of a shopping cart.
 When the consumer is ready to complete the
purchase of selected items, she provides a bill-to
and ship-to address for purchase and delivery
• When the merchant's Web server receives this
information, it computes the total cost of the
order--including tax, shipping, and handling
charges--and then displays the total to the
customer.
• The customer can now provide payment
information, such as a credit card number, and
then submit the order.
• When the credit card number is validated and
the order is completed at the Commerce
Server site, the merchant's site displays a
receipt confirming the customer's purchase.
• The Commerce Server site then forwards the
order to a Processing Network for payment
processing and fulfillment.
Types
Of
E-Commerce
Business-to-business (B2B)
 B2B stands for Business to Business. It consists of largest form of Ecommerce.
This model defines that Buyer and seller are two different entities. It is
similar to manufacturer issuing goods to the retailer or wholesaler.
E.g.:-Dell deals computers and other associated accessories online but it is does
not make up all those products. So, in govern to deal those products, first step is
to purchases them from unlike businesses i.e. the producers of those products.
Business-to-consumer (B2C):
• It is the model taking businesses and consumers interaction. The
basic concept of this model is to sell the product online to the
consumers.
• B2c is the direct trade between the company and consumers. It
provides direct selling through online. For example: if you want to
sell goods and services to customer so that anybody can purchase
any products directly from supplier’s website.
Business-to-Employee (B2E)
• Business-to-employee (B2E) electronic commerce uses
an intrabusiness network which allows companies to
provide products and/or services to their employees.
Typically, companies use B2E networks to automate
employee-related corporate processes.
Consumer-to-consumer (C2C)
• There are many sites offering free classifieds, auctions, and forums where
individuals can buy and sell thanks to online payment systems like PayPal
where people can send and receive money online with ease. eBay's
auction service is a great example of where person-to-person transactions
take place everyday since 1995.
Examples of Ecommerce
Online Shopping
Electronic Payments
Online Auctions
Internet Banking
Online Ticketing
Advantage
• No checkout queues
• Reduce prices
• You can shop anywhere in the world
• Easy access 24 hours a day
• Wide selection to cater for all consumers
Disadvantage
• Unable to examine products personally
• Not everyone is connected to the Internet
• There is the possibility of credit card number
theft
• On average only 1/9th of stock is available on the
net
Future of E-commerce in Bangladesh
• Recent Days Ecommerce in Bangladesh is becoming so
popular. People started to buy their products and
service from online now. As we can see Online Payment
Problem Issues are solving day by day, near future of
Ecommerce in Bangladesh is really good.
The Short Form of Electronic Commerce is Ecommerce.
Enabling any business through online or Transaction is
called ecommerce.
E- commerce Website Name
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http://www.amazon.com/
http://www.ekhanei.com/
http://bikroy.com/
http://rokomari.com/
http://www.clickbd.com/
http://www.etradelisting.com