BILINGUAL JAPANESE PROJECT MANAGER AMOL JEURKAR CELL#+91-9970158334 e-mail ID:jamol123@gmail.com Professional Summary 15 years of total IT experience working in all phases of software development lifecycle including Requirements Gathering, Analysis, Design, Coding, Testing, Implementation and Maintenance. Thorough Project Management skills implementing CMMi5 ,IBM’s Global Project Management Framework (WWPMM) prescribed project management practices, ITIL and Agile methodology Extensive client interaction experience while working for leading software companies based in Japan, USA. Over 6 years of extensive Project Management experience (in capacity as Project Manager/Project Leader) while managing various offshore/onsite development teams of up to 20-30 members’ team size. Extensive domain experience in outsourced product development having lead many projects in ISV domain for major Japanese software Product Company. Thorough experience in Java and J2EE, Requirement capturing skills, Design skills (using industry standard Design Patterns) and UML Modelling. Thorough CMM-5 process implementation experience while working for leading clients in Onsite-offshore delivery model. Fluent Japanese skills equivalent to business level JLPT level 2.I can read/write/speak Japanese fluently. Skills Profile Functional Skills Management and Leadership Skills Proven ability to estimate, schedule, and plan & track software deliverables. Thorough experience of project management in capacity as Project Manager ensuring adherence to CMM-5 key process areas. Experience of successfully leading team size up to 30 team members. Experience in proposal creation support for RFP, RFQ. Experience in invoicing, P&L for the project. Good experience in working at onsite with major Japanese clients while working on new business / project proposals and offshoring contracts, proposing architecture solutions and strengthening the existing relationships. Extensive experience in working as bridge/coordinator between onsite and offshore for Japanese clients Staffing of prospective team members, Planning their development plans and mentoring Setting their KRAs (Key Result Areas) Conducting their performance reviews Conflict Management/Issue resolution Fluent in Japanese having stayed and worked in Japan for more than 4 years and having worked with Japanese clients for more than 10 years. Well versed with Japanese business culture, expectations from Indian IT partner and mindset of Japanese people in general. Client Interactions People Management Japan skills AMOL JEURKAR Technical Skills Operating System Windows NT/2000, Unix, Solaris, Linux Database Oracle, DB2, Microsoft Access Frameworks J2EE, Servlets, JSP, EJB, Java Mail, Jakarta Struts, XML, XSL, SOAP, HTML, JavaScript, Spring, MyBatis ,Ruby on Rails Development Tools Websphere Studio Application Developer (WSAD), Eclipse, JBuilder, Together Control Center, Languages Java, C++, C, Velocity scripts, MDL, Eclipse API, SWT, Ruby, Perl Other UML Modeling, Rational Rose, Rational XDE, Restful web services like Jersey, Clear quest, Clear Case, Kapow Project Management & Engineering Methodologies, tools ssd CMM 5, IBM WWPMM, Global Migration Methodology, ITIL(Change management, incident management, problem management),Agile,SCRUM, JIRA, Remedy, Rally, Risk Management Significant Work Experience Cybage Software Pvt Ltd Project Manager, Pune, India May 2012- till date Responsibilities: Worked on e-Commerce, Travel & Hospitality domain projects Managed team size of 15-30 developers/QAs Managed offshore and onsite on rotation basis NTT Data Global Technology Services Project Manager, Pune, India, Apr 2011- Apr 2012 Responsibilities: Worked on networking domain and telecom domain projects Managed team size of 20-25 developers and QA engineers IBM India Pvt Ltd Project Manager/Incident manager, Pune, India, Dec 2006- Apr 2011 Responsibilities: Worked on mainly Automotive Domain projects Managed teams at both onsite and offshore Worked in large AMS accounts Page 2 of 10 AMOL JEURKAR Patni Computers (IGate) Project lead/Onsite coordinator, Pune, India, Apr 2003- Dec 2006 Responsibilities: Worked on ISV Domain projects Also Worked as onsite coordinator Lead team of 20-25 developers Smart Solutions Pvt Ltd Senior Developer, Pune, India, Apr 2002- Apr 2003 Responsibilities: Development and customization of CAD platform(Bentley Microstation) Training and Seminars UML Modeling and designing with Rational Rose Leadership training at Patni Computer Systems Ltd MS Projects training at Cybage Rational Portfolio Manager (RPM) training at IBM SOA solution designer training at IBM SCRUM training at Cybage PMP Training at Cybage Awards & Certifications Advanced Diploma in Application Development by IBM ACE(6-month fulltime program) Sun certified Java Programmer (2001) JLPT Level 3(2002) JETRO Level 3(2004) Education University of Pune -- B .E. (Mechanical Engineering) -- 1995 Page 3 of 10 AMOL JEURKAR Significant Project Experience Details TravelClick USA Project Manager Domain: Travel & Hospitality March 2014 –Till Date Cybage Software Pvt Ltd This project consists of maintenance and development of adapters which are used to transfer allotment reservation and inventory to OTA from Hotel and vice versa. Adapters are part of channel management solution provided by clients to OTA and Hotels worldwide. The project scope included requirement specifications creation, development, UT and QA testing. My role is that of offshore project manager. My key responsibilities in the project are: Manage a team of 25 resources including Dev and QA members Sprint planning, execution and monitoring Creation of project management artefects like Project Management Plan,status reports Client communication-Daily SCRUM call, Weekly status meetings,etc. Team mentoring,appraisals,etc. Creative ideas to boost the procuctivity of maintenance as well as new development Technology: Perl ver. 5.14, ,Rally,SalesForce,Linux TravelClick USA Project Manager Domain: Travel & Hospitality Aug 2013 –Feb 2014 Cybage Software Pvt Ltd This BI project consisted of migration of approximately 584 web scrapers in Perl to Kapow Robots using Kapow Designer studio. The project is being executed using SCRUM methodology. Rally is used for collaborating within teams. The project scope included requirement specifications creation,Robot development,UT and QA testing. My role was that of offshore project manager as well as SCRUM master. My key responsibilities in the project are: Manage a team of 20 resources including Dev and QA members Sprint planning, execution and monitoring Creation of project management artefects like Project Management Plan,status reports Client communication-Daily SCRUM call, Backlog grooming meeting, Sprint Planning meeting Team mentoring,appraisals,etc. Technology:Perl,Kapow Designer Studio,Rally,Linux Rakuten Japan Project Manager Domain: Ecommerce May 2012 –July 2013 Cybage Software Pvt Ltd This project from e-commerce domain consisted of development of Mall for Malaysia and other countries. Page 4 of 10 AMOL JEURKAR The project was executed using SCRUM methodology using offshore/onsite model. JIRA and confluence was used as tool to collaborate across teams. The project also has large QA component. The scope of this project includes API development for RMS-RB,Mall and IBS. Requirement study,coding,JUnits creation and QA was carried out as part of modified SCRUM. My role was that of offshore project manager. My key responsibilities in the project are: Manage a team of 30 resources including Dev and QA members Negotiation of efforts/schedule with client Risk, Dependency and Issue planning and mitigation while raising and discussing the same with concerned Stakeholders of the project. Creation of project management artefects and working with Quality SQA for process compliance of project activities. Staffing, role planning ,mentoring and appraisal of team members Onsite visits to set processes at onsite and client meetings Technology: Java ,Tomcat web server, Jersey web service, MyBatis, MySQL, Spring framework, JIRA, Confluence Softbank Ltd Japan Jan 2012-Apr2012 Project Manager Domain: Telecom NTT Data Global Technology services This project consisted of development of contact importee application for a SNS social networking site like Facebook using which Softbank users would be able to send friend invite to his/her Softbank mobile friends. The scope of this project includes: Reuirement analysis Detailed Design Coding/Unit testing SI Test case creation and SI testing Fixing of SI and UAT defects My role was that of offshore project manager. My key responsibilities in the project are: Manage a team of 10-15 resources through the entire SDLC of the project Effort estimation,scheduling,WBS creation Risk, Dependency and Issue planning and mitigation while raising and discussing the same with concerned Stakeholders of the project. Creation of Quality Plan for the project and working with internal Quality SQA for process compliance of project activities. Staffing, role planning and mentoring team members while assigning roles and responsibilities for all team memebrs and tracking their work products. Creation of project management artifects and settig up of team processes Technology:Tomcat web server,JSP,Jquery,MySQL Server Page 5 of 10 AMOL JEURKAR PFU Ltd Japan Jun 2011 – Jan 2012 Project Manager NTT Data Global Technology services Domain: Networking This project consisted of development of business analytics application which would display the trends in security incidents of network security product of client. The scope of this project includes: Reuirement analysis Detailed Design Coding/Unit testing SI Test case creation and SI testing Fixing of SI and UAT defects My role was that of offshore project manager. My key responsibilities in the project are: Manage a team of 15-20 resources through the entire SDLC of the project Effort estimation,scheduling,WBS creation Client management/weekly status reporting to client Risk, Dependency and Issue planning and mitigation while raising and discussing the same with concerned Stakeholders of the project. Creation of Quality Plan for the project and working with internal Quality SQA for process compliance of project activities Staffing, role planning and mentoring team members while assigning roles and responsibilities for all team memebrs and tracking their work products. Creation of project management artifects and settig up of team processes Technology:Tomcat web server,JSP,Jquery,Google Float,DB:MySql server General Motors Incident Manager Domain: Automotive Nov 2009 – May 2011 IBM India Pvt. Ltd. As a part of long term sustain contract more than 300 GM applications are supported by IBM in North America, Latin America, Europe, and Asia Pacific. My role is Global Incident/Problem Manager (Production environment manager) My key responsibilities in the project are: Incident management (as per General Motor’s standardized work flow based on ITIL framework) for all the Incidents Raised or Opened as Severity 1 or Higher due to major Business Impact or Outage on Client SiteManage escalated IT incidents. Page 6 of 10 AMOL JEURKAR Contribute to the overall availability & reliability of services delivered. Proactively identify and manage potential incidents through alert management and trend analysis. Documentation of RCAs (Root Cause Analysis) and followup on Action items identified in RCA Quality analysis of data captured Immediate attention to high priority tickets such that SLAs are not impacted. Coordinate with various internal and external teams and vendors. Project Management activities of routing, reporting, coordinating and communicating with senior management. Reviewing the RCA before it is presented to Client excutives and defining the Preventive actions. Co-ordinate with Various teams to close the action Items identified as the result of any Severity 1 Incident. SCM activities-reviewing of SCM plans,following up for implementation as per schedule Technology:Various from Java to SAP ABAP,Remedy tool for incident management Oct 2008 – Oct 2009 Honda AMS Renewal Incident Manager/Onsite Manager Domain: Automotive IBM India Pvt. Ltd. Incident management for Honda applications like Global Assembly Line Controller used at Honda production sites in India,Thailand,North America,UK and e-dealer used in domestic Japan . My key responsibilities in the project are: Incident management for all the Incidents Raised as Outage on Client Site-Manage escalated IT incidents at Honda Global Support Center(GSC) Contribute to the overall availability & reliability of services delivered. Documentation of RCAs (Root Cause Analysis) and AARs (After Action Review). Quality analysis of data captured Immediate attention to high priority tickets such that SLAs are not impacted. Coordinate with various internal and external teams and vendors. Project Management activities of routing, reporting, coordinating and communicating with senior management and client. Reviewing the RCA before it is presented to Client and defining the Preventive actions. Co-ordinate with Various teams to close the action Items identified as the result of any Severity 1 Incident. Technology:Java Swing, Java Development platform is RAD,backend is IBM DB2. Web server renewal-Nisshin steel Offshore Project Manager Domain: Manufacturing April 2008 – Sept 2008 IBM India Pvt. Ltd. The project consist of new development of various application related to manufacturing operation of Nisshin steel. The applications are like delivery instruction,claim,MIL sheet search,system management,etc. The scope of this project includes: Reuirement analysis Detailed Design Page 7 of 10 AMOL JEURKAR Coding Test case creation and Unit testing Fixing of IT and UAT defects My key responsibilities in this project are : Onsite visit to understand the requirements,meeting the users and discussion with client on efforts and schedule Preparing and presenting Statement of Work (SOW) to client and working out the project contract under the global contract between IBM ,India & IBM,Japan. Estimating size and efforts of the project based on Requirements , preparing detailed Project Charter and Project Schedule Plan as per IBM process standards and tracking deliverables and milestones through project control techniques and measures. Creation of Tailored Project Process based on IBM methodology and IBM’s WWPMM (World-Wide Project Management Methodology) methodology of project management. Creation of Cost-Case and Staffing plan with IBM ,Japan Project Manager while negotiating with customers regarding Budget and funds for the project and initiating Change Control process for accomodating additional costs. Risk, Dependency and Issue planning and mitigation while raising and discussing the same with concerned Stakeholders of the project. Creation of Quality Plan for the project(s) and working with IBM Quality PSQA for process compliance of project activities and undertaking IBM audits for same. Staffing, role planning and mentoring team members while assigning roles and responsibilities for all team memebrs and tracking their work products. Creation and reviews of High-Level Design document and Detailed (Functional + Technical) design documents while working in association with Tech Lead Technology: The application server is Websphere Application Server 6.0 and Java specific WACS(Websphere application framework) used; Java Development platform is RAD, source control software is Clearcase. The backend database is Oracle. Web simulation-Nippon Export Import Insurance (NEXI) Onsite Project Manager Domain: Insurance December 2007 – March 2008 IBM India Pvt. Ltd. NEXI is a Japan government company in the business of reinsurance. The project consisted of maintenance and enhancement of their existing web based insurance system. The project was carried out at onsite, Japan. The scope of this project includes: Detailed Design Coding Test case creation and Unit testing Fixing of IT and UAT defects Documentation in Japanese My key responsibilities in this project are : Preparing and presenting Statement of Work (SOW) to client and working out the project contract under the global contract between IBM ,India & IBM,Japan. Estimating size and efforts of the project preparing detailed Project Charter and Project Schedule Plan as per IBM process standards and tracking deliverables and milestones through project control techniques and measures. Creation of Tailored Project Process based on IBM methodology and IBM’s WWPMM (World-Wide Project Management Methodology) methodology of project management. Page 8 of 10 AMOL JEURKAR Creation and reviews of High-Level Design document and Detailed (Functional + Technical) design documents Preparation of invoice and billing to client Technology: The application server is Websphere Application Server 6.0 and Java specific Struts and Salsa frameworks and insurance domian specific CAFI framework is used; Java Development platform is RAD, source control software is CVS. The backend database is Oracle. MFTBC new Fusonet-Mitsubishi Fuso Trucking and Busing Corporation, Japan Offshore Project Leader Domain: Automotive February 2007 – November 2007 IBM India Pvt. Ltd. The project consists of development of web based used vehicle enquiry and auction system for all leading brands of trucks in Japan. MFTBC main company, its subsidiaries and MFTBC dealers would be the users of the system. In addition to this general public can also view the details of used trucks using the Internet. Users can register their truck for sale in the system, can query the trucks already registered, can participate in auction and can bid for the trucks registered in auction. The system can generate various types of reports and can interface with legacy systems for data transfer. The scope of this project includes: Detailed Design Coding Test case creation and Unit testing Fixing of IT and UAT defects Production support and maintenance My key responsibilities in this project are : Preparing and presenting Statement of Work (SOW) to client and working out the project contract under the global contract between IBM ,India & IBM,Japan. Estimating size and efforts of the project based on Business Requirements Document (BRD), preparing Project Schedule Plan as per IBM process standards and tracking deliverables and milestones through project control techniques and measures. Creation of Tailored Project Process based on IBM methodology and IBM’s WWPMM (World-Wide Project Management Methodology) methodology of project management. Creation of Cost-Case and Staffing plan with IBM ,Japan Project Manager while negotiating with customers regarding Budget and funds for the project and initiating Change Control process for accomodating additional costs. Risk, Dependency and Issue planning and mitigation while raising and discussing the same with concerned Stakeholders of the project. Creation of Quality Plan for the project(s) and working with IBM Quality PSQA for process compliance of project activities and undertaking IBM audits for same. Staffing, role planning and mentoring team members while assigning roles and responsibilities for all team memebrs and tracking their work products. Creation and reviews of High-Level Design document and Detailed (Functional + Technical) design documents while working in association with customer Tech Lead and Domain Architect. Technology: The application server is Websphere Application Server 6.0 for Java components and struts framework is used; Java Development platform is Eclipse, source control software is CVS. The backend database is DB2. Rational Rose has been used for creating sequence diagrams and class diagrams and clear quest is being used for defect tracking. Page 9 of 10 AMOL JEURKAR Hitachi Dynamic Link Manager-Hitachi, Japan Incident Manager/Onsite Project Manager Domain: ISV July 2005 – October 2006 Patni Computer Systems Ltd Hitachi Dynamic Link Manager (HDLM) is similar to SCSI driver but has additional features like auto failback and dynamic load balancing and this product is sold in combination with SAN systems (Thunder 5000,etc.) manufactured by Hitachi. HDLM is developed with all Operating systems like Linux, Solaris, HP, etc. The project consisted of a maintenance wherein 24X7 support was provided to Client to HDLM ported on previous versions of Linux. This project also consists of porting of HDLM on latest versions of Linux as and when they are released also enhancement of existing product.As the Linux versions are released every month, the project life cycle per project was very short and it was very challenging to ensure good quality product in a very tight schedule and support the same. My key responsibilities in this project were : Incident Management,managing high severity incident Root cause analysis for high severity incidents (5-why analysis)and presenting the same to Hitachi QA Quality analysis of data captured Ensuring reliability and availability for applications supported Negotiating the estimate,schedule and proposal with the client for new porting project Weekly status tracking and reporting to client Coordination between offshore and client Risk planning and issue mitigation Maintaining and strengthening existing relationship with client One point contact person between Offshore and onsite for procurement of new hardware and software Creation and impelmentation of Process and productivity improvement plan at offshore and onsite with a point of view of increase in efficiency and reduction in cost Review of all delivery artifacts including project management documents like Project Plan, Quality plan, Test Plan, Quality analysis report,etc. before delivering it to client for new porting project Technology: C on Linux OS,Shell scripting,SAN Box Page 10 of 10