TRIANGLE COMMUNITY SERVICES
JOB DESCRIPTION
Client Services Co-ordinator
Triangle aims, within our values and through our practices, to create an environment
that allows everyone to flourish and achieve his or her full potential. We respect the
individual and value each person’s unique needs, experience and contribution.
We will support each person’s wellbeing through well designed job roles and supportive
management and leadership. We will encourage and listen to our employees’
concerns and champion personal development.
Being person centred is at the core of everything we believe as an organisation.
Knowing what matters to people and acting on it is essential. We expect everyone to
commit to promoting a positive and engaging culture and demonstrating this in their
behaviour towards each other and the people who use our services.
Accountable to:
Registered Manager
Job Purpose :
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To be responsible for the generation and maintenance of timely and regular
rotas that are accurate, consistent and person centred.
To be responsible for the allocation of appropriately trained and selected staff to
meet the assessed needs and wishes of our service users living in their own
homes.
To ensure the realistic, consistent and fair allocation of rotas of work to a team of
care staff.
Core responsibilities to the team and organisation
Key Duties
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To generate weekly rotas for the team of care staff taking into account their
availability, usual work patterns and annual leave entitlements.
To generate and update staff and service user rotas each week using the
electronic rostering system.
To develop rotas that provide service users with a consistency of staff by
promoting patch based working wherever possible.
To ensure that where a care plan requires two staff working together, this is
planned for in the visit time and travelling time of both staff.
To meet key performance indicators by limiting the number of care staff in
proportion to the number of care hours received by an individual service user
each week.
To liaise with the Team Leader and Registered Manager to ensure that only care
staff who have received appropriate induction and other training are allocated to
individual service users.
To take into account any requirements such as key worker arrangements.
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To ensure the accurate and timely handover of unallocated visits to the
appropriate team member so that service users are not left without visits.
Liaise with care staff to ensure that where additional work is placed on rotas this
has been confirmed and agreed beforehand.
Enter new service users on to the electronic monitoring system and liaise with
the Team Leader or Registered Manager over which care staff to allocate if
appropriate.
Attend team meetings and training as required.
Provide information and updates to the out of hours on call system.
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General
All staff are expected to:
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Ensure all records are maintained to high standards.
Promote the good name and work of the organisation.
Adhere to all relevant policies, procedures and other regulations agreed by the
organisation.
Act in an open and transparent way, carrying out all duties with due regard to
equal opportunities and non-harassment and reporting or taking necessary
action in respect of any suspected wrongdoing.
Attend training, supervision and meetings as required.
Respond to emergencies outside office hours as required.
Ensure that any complaints raised are addressed through the appropriate
channels and in accordance with our complaints policy.
Undertake any additional tasks that may be requested from time to time in
keeping with the post.
Core responsibilities to the people you support
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Ensure that service users receive a weekly rota informing them of their visits and
named care staff where this has been requested.
To ensure that all staff have realistic travel time between visits and that service
users receive their full allocation of care hours and preferred visit time as per
their care plan.
General
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All staff are expected to:
Ensure that service users are protected from abuse and improper treatment and
take necessary action in respect of any suspected wrongdoing. Ensure
compliance with our safeguarding procedures.
Where you can use your judgement and creativity
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Going “the extra mile” – always looking for opportunities to add value to your
work.
Building relationships with staff members and service users - ensuring that they
get to know you in order to build trust and confidence.
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Supporting people to be connected, whether with their families, friends or the
local community
To ensure that Triangle’s community services are of the highest quality and
safety and are person centred.
CONFIDENTIALITY
All staff must respect the confidentiality of any matters they may learn in the course of
their duties relating to service user, staff and the general public as well as matters of
business concerning the Charity.
EQUAL OPPORTUNITIES STATEMENT
Triangle welcomes diversity in the people we provide a service to and in our workforce.
Diversity is not just seen as something to aim for but as something to be valued and an
asset in delivering different services to different people.
Triangle recognises that certain groups and individuals are discriminated against in
society and is committed to ensuring that equal opportunity becomes an integral
feature of all its activities.
All employees are required to comply with Triangle’s equal-opportunities policy. Failure
to do so will result in disciplinary action.
All Triangle appointments and promotions will be made in accordance with the equalopportunities policy.
The duties and requirements in this job description are not exhaustive and
amendments and additions may be required in line with future policy changes.
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