What Will be Covered?
1.
Organizational Assessments (Module 1)
2.
Designing Quality Services (Module 2)
3.
HIV Prevention and Care Advancing HIV
Prevention (AHP) (Module 3)
4.
Behavioral Theories (Module 4)
5.
Evaluation (Module 5)
6.
Program Funding (Module 6)
1 Case Management
Module 1
Day 1
2-4pm
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Organizational Assessments
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Organizational Readiness
Mission
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Communicate your purpose in a way that inspires support
•
Articulate a concept in with language that is easy to comprehend –
jargon free
•
Use proactive verbs to describe what you do
•
Short, concise and easy to repeat
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Organizational Readiness
Vision
Represents the ultimate goal or
desired outcomes.
Culture
The attitudes and behavior that are
characteristic of the organization.
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Values
• Organizational
• Personal
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Defining Case Management
Services
The fundamental principles are that
case managers
 facilitate linking clients to the complex
delivery system
 help clients navigate through and
access psychosocial interventions.
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Organizational Assessment

Strength (internal)

Weakness/Challenge (internal)

Opportunity (external)

Threat
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(external)
Client Needs Assessment
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Module 2
Day 1
•
Designing Quality Services
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Designing Quality Services
1. Identify the target market
2. Define the service
3. Develop service strategy
 Marketing
 Operations
 Monitoring and Controlling
 Recovery Services
4. Develop service delivery process
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Seven Characteristics of a Well-Designed Service System
Each element of the service system is
consistent with the operating focus.
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Seven Characteristics of a Well-Designed Service System
The system is user-friendly.
This means that the customer can
interact with it easily—that is, it has
good signage, understandable forms,
logical steps in the process, and
service workers available to answer
questions.
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Seven Characteristics of a Well-Designed Service System
The system is robust.
That is, it can cope effectively with
variations in demand and resource
availability.
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Seven Characteristics of a Well-Designed Service System
The system is structured so that
consistent performance by staff and
systems is easily maintained.
This means the tasks required of the
workers are doable, and the
supporting technologies are truly
supportive and reliable.
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Seven Characteristics of a Well-Designed Service System
The system provides effective links
between the back office and the front
office so that nothing falls between
the cracks.
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Seven Characteristics of a Well-Designed Service System
The system manages the evidence of
service quality in such a way that
customers see the value of the
service provided.
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Seven Characteristics of a Well-Designed Service System
The system is cost-effective.
There is minimum waste of time and
resources in delivering the service
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Mapping the road to success
 Logic Model
 SMART Objectives
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Existing Conditions
Existing Conditions
Existing Conditions: Are
contributing factors that put a
population at risk, such as
knowledge, attitudes, beliefs,
behaviors, lack of skills,
access, policies, and
environmental conditions.
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Existing Conditions
Problem Statement
Problem Statement
Problem Statement: Identifies
the problem based on the
existing conditions
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Existing Conditions
Problem Statement
Implementation
Implementation
Inputs: Resources used in an
intervention.
Activities: Services that the
intervention provides to
accomplish its objectives.
Outputs: Direct products or
deliverables of the
intervention.
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Inputs
Activities
Outputs
Existing Conditions
Problem Statement
Outcomes
Implementation
Inputs
Activities
Immediate Outcomes: Immediate
results of the intervention.
Outcomes
Intermediate Outcomes:
Intervention results that occur some
time after the intervention is
completed.
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Outputs
Existing Conditions
Problem Statement
Evaluation
Implementation
Inputs
Evaluation: Provides qualitative and
quantitative data to determine the
effectiveness of the implemented
intervention.
Activities
Outcomes
Evaluation
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Outputs
SMART Objectives
Specific
Measurable
Achievable
Realistic and Relevant
Time-phased
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Module 3
Day 2
8:45-11am
HIV Prevention and Care:
Advancing HIV Prevention
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Case Management Basics
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•
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26 Case Management
Opening Client Case
Client Intake& Assessment
Client Enrollment
Client Care Plan
Progress Reports/Clinical Notes
Reassessment
Discharge/Transition
Advancing HIV Prevention (AHP) Initiative
Four key strategies:
•
•
Make HIV testing a routine part of
medical care.
Implement new models for
diagnosing HIV infections outside
medical settings.
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Advancing HIV Prevention (AHP) Initiative
•
Prevent new infections by working with
persons diagnosed with HIV and their
partners
•
Further decrease perinatal HIV
transmission
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Advancing HIV Prevention (AHP) Initiative
Objectives:
1. Reduce barriers to early diagnosis of
HIV infection.
2. Increase access to and utilization of
quality medical care.
3. Provide ongoing prevention services
for those living with HIV.
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Advancing HIV Prevention (AHP) Initiative
AHP utilizes a medical model to address
the current HIV epidemic.
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Advancing HIV Prevention (AHP) Initiative
Through AHP every HIV infected
person should have the opportunity
to be tested and have access to
state-of-the-art medical care and
HIV prevention services.
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Module 4
Day 2
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Behavioral Change
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Factors that Influence Readiness to Change
1. Perception of Need
Person’s experience of discrepancy between the pain
of present and potential for future improvement
2. Belief that Change is possible and Can Be
Positive
Positive outcome is perceived as achievable within a
reasonable period of time
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Factors that Influence Readiness to Change
3. Sense of Self Efficacy
Belief by the person that he/she has choices and
can take an action to make a change
4. A Stated Intention to Change
Statements the person makes relative to the need to
change
Source: Miller and Rollnick(1991)
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Principles of Harm Reduction
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Motivational Interviewing
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Module 5
Day 2
2:35-3:15
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Evaluation
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Evaluation
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Goal Based
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Process Based
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Outcome based
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Module 6
Day 2
•
Funding
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Funding
Sustaining or expanding
Case Management Services
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Thank you, and we wish you
great success as you develop or
continue providing Case
Management Services
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