Job Opportunities at AWH
April 2013
AWH, Job Opportunities
I- AWH, General Overview:
Ain Wazein Hospital (AWH) is a Private Non- profit – Nongovernmental Organization (NGO),
with Qualification of public benefit. Accredited by the ministry of Public Health in 2011
without any reserve, and certified ISO 9001-2008. It is a part of the Health Establishment of
the Druze Community (HEDC), which includes in addition to the hospital, an Elderly Care
Center with 75 beds and a nursing institute
Being a tertiary hospital for 139 beds; it covers a wide range of in and outpatient services of
variable complexity, as it comprises various specialty units. Its mission is to provide high
quality services for the least possible prices in the safest environment.
AWH has established different national and international cooperation with healthcare and
academic organizations.
As well; many achievements has been done during the last years among them, the Geriatric
Medical Center (GMC) (ongoing project) that provides long term, intermediate, acute and
adult day care medical, physical, psychological and social services to 300 elderly. Clinical
Research Unit (CRU) and Institutional review Board (IRB) for research activity; Rehabilitation
center, offers rehabilitation services for 19 inpatients, and around 3000 outpatients;
Electronic patient’s medical records for inpatients and ambulatory care, Renovation and
modernization in clinical departments; Cooperation with Al Jabal Hospital to provide
adequate quality of care and services at the best cost in the Maten region; Geriatrics
residency program in cooperation with the Lebanese University-Faculty of Medicine, and
preparation for “Master degree in geriatrics for nurses” at the Lebanese University-Faculty
of Public Health Section VI – Ain Wazein.
For following the hospital vision and strategic objectives different perspectives are in
process such as a project for Improving Human Resources Management; Enhancing the role
of the hospital as academic center; Enhancing the organization’s social role, focusing on
Primary care & preventive care, establishing Home care; Accomplishing new quality
certificates (JCIA); and assuring an infra structure that is coherent with the organization’s
development.
The realization of our objectives starts by improving Human Resources (HR) Management,
which is the capital assist of our organization. Accordingly, a new HR strategy is being
implemented, opening new job opportunities, setting career plans, increasing benefits and
planning of new prospects for improvement.
Accordingly, a group of job opportunities and positions are detailed in summary of
requirements for each job:
1.
2.
3.
4.
5.
2
Project Management officer
Quality Officer
Safety Officer
Human Resources Head
Training and Development officer
6. Executive Assistant
7. Account Receivable Officer
8. Senior Accountant
9. Doctor’s fees accountant
AWH, Job Opportunities
II- Job Descriptions:
1- Project Management Officer
Job Summary:
-
Handle Hospital’s projects and ensure its success.
Make sure that the project which he/she is handling will successfully get completed at
given time within expected budget.
Follow hospital’s strategic plan, develop projects’ plan, follow projects’ phases and
provide regular reporting.
Follow projects indicators and related data and plans
Support the mission, vision and Quality policy of Ain Wazein Hospital and that of the
Department.
Essential functions / task groups:
-
lead the planning and implementation of project
facilitate the definition of project scope, goals and deliverables
define project tasks and resource requirements
develop full scale project plans
assemble and coordinate project staff
manage project budget
manage project resource allocation
plan and schedule project timelines
track project deliverables using appropriate tools
provide direction and support to project team
constantly monitor and report on progress of the project to all stakeholders
present reports defining project progress, problems and solutions
implement and manage project changes and interventions to achieve project outputs
project evaluations and assessment of results
Knowledge /know-how:
-
Education / experience:
 Bachelor’s degree in project management or equivalent is necessary
 Minimum BS degree, Health Science /Public Health/ or equivalent degree. Master’s
Degree in Public Health (MPH) or Master’s in Business Administration (MBA) or
related field is preferable
 2-3 years experience of administrative support in health care setting is preferred.
 Experience in project management or related field
 Strong command of Arabic and English and Preferred language: French
 Proficient in using Computer applications / programs and the ability to learn other PC
software.
-
Knowledge:
 knowledge of both theoretical and practical aspects of project management
3
AWH, Job Opportunities





project management techniques and tools
Strategic planning principles and methodology
Developing budgets and Tracking Expenses
Knowledge of Quality principles and records management
proven experience in risk management
-
Skills:
 Capable of managing team
 Good communicational and written skills.
 Good memory power
 Capable of handling more than one project.
 Capable of reaching given targets within given time.
 Decision making
 High patience levels
 Confident and highly profession
 Friendly nature
 Excellent business management skills
-
Abilities:
 Ability to deal with others with sensitivity, diplomacy, and fairness
 Analyze, investigate, and participate in problem solutions
 Ability to organize and work independently
 Self-disciplined, self-motivated
2- Quality officer
Job Summary:
Play a role to ensure that the Ain Wazein Hospital (AWH) Quality Management System and
quality strategy are being implemented as per the Lebanese hospitals’ accreditation
standards and ISO 9001:2008 requirements. And support the mission, vision and Quality
policy of Ain Wazein Hospital and that of the Department
Essential functions / task groups:
- Communicate & coordinate with internal departments and committees to ensure
implementation and maintaining of quality management system.
- Coordinate, prepare, organize and follow-up certification and hospital accreditation steps.
- Participate in the accompaniment of working groups and the follow-up during the
preparation of the certification / accreditation process.
- Participate in the documents and records management (Preparation and regular update
of policies and procedures, diffusion, and communication of information).
- Coordinate the performance measurement with data and available information, Realize
collection, analysis, interpretation and synthesis of Quality data and editing reports.
- Is an internal Quality auditor, participate in the internal Quality audit and Contribute to
the implementation & follow-up of improvement actions
- Involve in the preparation & application of the Quality continuing education program.
4
AWH, Job Opportunities
Knowledge /know-how:
-
Education / experience:

Minimum BS degree, Health Science /Public Health/ or equivalent degree in Quality
Management. Master degree in public health / hospital Management / quality & Risk
management is an asset.
Minimum 3-5 years of experience in Hospital Quality work or in Hospital field
Strong command of Arabic and English and Preferred language: French
Proficient in using Computer applications / programs and the ability to learn other PC
software.



-
Knowledge:
 Knowledge of updated rules and regulations of maintaining accreditation /
certification standards as required
 Knowledge of Quality principles & documentation and records management
 Conduct projects and create conflict resolution methods that helps to facilitate quality
performance and adherence to set of stipulated procedures
 Review and update Hospital Quality principles and evaluation methodologies
 Knowledge of quality tools, process management and internal audit
-
Skills:
 High communication, reports writing and interpersonal skills
 Good time management skills
 Excellent records Keeping skills
 Strong presentation and training skills
-
Abilities:
 Ability to deal with others with sensitivity, diplomacy, and fairness
 Analyze, investigate, and participate in problem solutions
 Sense of responsibility
 High concentration ability
 Ability to organize and work independently
 Self-disciplined, self-motivated
 Demonstrate initiatives, respect and confidentiality of information
 Abilities to work well with others
3- Safety Officer:
Job Summary:
Play a role to ensure that the Ain Wazein Hospital (AWH) Quality Management System
and the quality and risk management strategy are being implemented as per the
Lebanese hospitals’ accreditation standards and ISO 9001:2008 requirements.
Implement risk management tools and techniques that support the patient safety and risk
management plan.
Support the mission, vision and Quality policy of Ain Wazein Hospital and that of the
Department
5
AWH, Job Opportunities
Essential functions / task groups:
-
-
-
Contribute to risks identification, realization of tools of contribution, synthesis,
registration and exploitation of data and writing of reports (surveys, indicators,
complaints, sentinel Events...).
Maintain an appropriate follow up of Radiation Safety process
Participate in root cause analysis taskforces to investigate sentinel events or near-misses
and prepare action plans to prevent similar occurrences
Consistent of the corrective and preventive actions and the implementation of Root cause
Analysis.
Participate in the review of Quality documentations and Involvement in editing
procedures related to risks management and patient's rights.
Is an internal Quality auditor, participate in the internal Quality audit and in the
identification of risks and hazards. Contribute to the implementation & follow-up of
improvement actions.
Participate in the accompaniment of working groups and the follow-up during the
preparation to the certification / accreditation process.
Involvement in the preparation & application of the continuing education program for
Quality and risks management.
Knowledge /know-how:
-
Education / Experience:
 Minimum BS degree, Health Science /Public Health/ or equivalent degree in Quality
Management. Master degree in public health / hospital Management / quality
management is an asset.
 3-5 years of experience in Hospital Quality work or in Hospital field
 Strong command of Arabic and English and Preferred language: French
 Proficient in using Computer applications / programs and the ability to learn other PC
software.
-
Knowledge:
 Knowledge of tools and methods for following risks, crisis, safety issues, and patient
right.
 Knowledge of Quality approaches, methods and tools
 Knowledge of updated rules and regulations of maintaining accreditation /
certification standards as required
 Conduct projects and create conflict resolution methods that helps to facilitate quality
performance and adherence to set of stipulated procedures
 Review and update Hospital Quality principles and evaluation methodologies
 Internal Audit preparation, execution and follow up
-
Skills:
 High communication, reports writing and interpersonal skills
 Good time management skills
 Excellent records Keeping skills
6
AWH, Job Opportunities

-
Strong presentation and training skills
Abilities:
 Ability to deal with others with sensitivity, diplomacy, and fairness
 Analyze, investigate, and participate in problem solutions
 Sense of responsibility
 High concentration ability
 Ability to organize and work independently
 Self-disciplined, self-motivated
 Demonstrate initiatives, respect and confidentiality of information
 Abilities to work well with others
4- Human Resources Head
Job Summary:
Responsible for following Human Resources activities in the hospital as indicated in the
human resources department policies and procedures and legal requirements
Support the mission, vision and Quality policy of Ain Wazein Hospital and that of the
Department
Essential functions / task groups:
- plan and manage recruitment and selection of staff
- plan and follow new employee orientation
- identify and manage training and development needs for employees
- develop and implement human resources policies and procedures
- administer HR policies and procedures
- administer compensation and benefits
- ensure compensation and benefits are in line with hospital policies and legislation
- benchmark compensation and benefits
- support annual salary review
- implement and monitor performance management system
- handle employee complaints, grievances and disputes
- administer employee discipline processes
- review and update employee rules and regulations
- maintain the human resource information system and employee database
Knowledge /know-how:
-
Education / experience:
 BS degree in human resources management , Business management, political
studies, law or relative field
 Masters degree in Health Care Management
 Strong command of Arabic and English. French is an assist
 Proficient in using Computer applications / programs and the ability to learn other PC
software
7
AWH, Job Opportunities
 A minimum of 7 years experience, 5 in a managerial or supervisory field Training in
Human Resources management and training development
-
Knowledge:
 Knowledge of Human Resources Department policies and procedures
 Maintain knowledge of legal requirements and government reporting regulations
affecting HR functions
 Adequate and advanced knowledge of Lebanese labor law and its internal
implementation requirements.
 Adequate knowledge of evaluation methods and techniques used to determine the
effectiveness of training and development programs.
 Adequate knowledge of accreditation and ISO certification standards
 Adequate knowledge of financial terms and budgeting requirements
 Adequate knowledge of NSSF procedures and requirement
 knowledge of human behavior and performance, individual differences in ability,
personality, and interests, learning and motivation
-
Skills:
 High communication, reports writing and interpersonal skills
 Good organizational and time management skills
 Strong presentation and training skills
 Adequate verbal and written expressive skills
 Adequate analytical and critical skills
 Adequate supervisory, managerial and leadership skills
 Adequate conflict resolution skills
 Adequate Project management skills
-
Abilities:
 Ability to deal with others with sensitivity, diplomacy, and fairness
 Ability to listen and seek employees satisfaction and comfort
 Ability to motivate subordinates and other hospital staff
 Ability to employ personal creativity in favor of developing human resources –
related improvement projects.
 Ability to identify, plan, develop, coordinate and evaluate a staff training and
development program.
 Ability to establish and maintain working relationships/contracts with internal and
external agency.
5- Training and development officer
Job Summary:
Assist in managing the learning and professional development of the hospital’s staff.
Assist in designing and developing training and development programs based on the
hospital’s and individual’s needs
8
AWH, Job Opportunities
Address the academic and professional development of hospital staff and foster the
academic mission of the organization as indicated in the human resources department
policies and procedures
Support the mission, vision and Quality policy of Ain Wazein Hospital and that of the
Department
Essential functions / task groups:
- Contribute to the development and / or implementation of functional and / or corporate
projects in order to support the ongoing development of training and standards of the
hospital
-
Assist in preparation, execution, follow up and evaluation of hospital annual training plan
-
coordinate the receiving, allocation and evaluation of trainees presenting to Ain wazein
Hospital
-
Ensure that the training facility is equipped with appropriate equipment and materials
before delivery of each course
-
Follow up on all training programs being conducted in the company and coordinates with
respective parties to ensure efficient and smooth delivery
-
Monitor and record training activities and programs’ effectiveness and keep track of
training costs and participate in preparing reports to justify expenditures.
-
Assist in the organization and preparation of general and specific orientation sessions for
new and mutated staff upon instructions of direct responsible
-
Assist in the preparation, execution and follow up of the performance appraisal
procedure
Knowledge /know-how:
-
Education / Experience:
 Minimum BS degree in business / healthcare related field. Master degree in public
health / hospital Management / Human Resources management is an asset.
 Training in Human Resources management and training development
 A minimum of 2 years experience in a healthcare setting, preferably in
administrative and training development field
 Strong command of Arabic and English and Preferred language: French
 Proficient in using Computer applications / programs and the ability to learn other PC
software.
-
Knowledge:
 Knowledge of Human Resources Department policies and procedures
 knowledge of the principles, methods and techniques involved in the staff
development and training programs
 knowledge of human behavior and performance, individual differences in ability,
personality, and interests, learning and motivation
 Knowledge of evaluation methods and techniques used to determine the
effectiveness of training and development programs.
9
AWH, Job Opportunities


Adequate knowledge of customer services principles
Knowledge of updated rules and regulations of maintaining accreditation /
certification standards as required
-
Skills:
 High communication, reports writing and interpersonal skills
 Good organizational and time management skills
 Strong presentation and training skills
 Adequate verbal and written expressive skills
 Adequate analytical and critical skills
 Excellent records Keeping skills
-
Abilities:
 Ability to deal with others with sensitivity, diplomacy, and fairness
 Ability to develop, coordinate and evaluate a staff training and development
program.
 Ability to establish and maintain working relationships/contracts with internal and
external agency.
 Ability to assist in conducting trainings, developing research studies, analyzing data
and preparing necessary reports and summaries
 Ability to motivate hospital staff
 High concentration ability
 Ability to organize and work independently
 Self-disciplined, self-motivated
 Demonstrate initiatives, respect and confidentiality of information
 Abilities to work well with others
6- Executive Assistant:
Job Summary:
Provide personal administrative support and assistance to executive staff.
Support the mission, vision and Quality policy of Ain Wazein Hospital and that of the
Department
Essential functions / task groups:
-
Prepare and edit correspondence, communications, presentations and other documents
Design and maintain databases
File and retrieve documents and reference materials
Conduct research, collect and analyze data to prepare reports and documents
Manage and maintain executives' schedules, appointments and plans arrangements
Arrange and co-ordinate meetings and events
Record, transcribe and distribute minutes of meetings
Monitor, screen, respond to and distribute incoming communications
Answer and manage incoming calls
10
AWH, Job Opportunities
-
Receive and interact with incoming visitors
Liaise with internal staff at all levels
Interact with external clients
Co-ordinate project-based work
Review operating practices and implement improvements where necessary
Supervise, coach and train lower level staff
Knowledge /know-how:
-
Education/ experience:
 Minimum BS degree, Health Science /Public Health/ or equivalent degree. Master
degree in public health / hospital Management is preferable
 Minimum 3-5 years of experience in administrative position in relative to the required
field
 Strong command of Arabic and English. French is a assist
 Proficient in using Computer applications / programs and the ability to learn other PC
software.
-
Knowledge:
 Knowledge of tools and methods for following administrative work
 information gathering and monitoring
 problem analysis and problem solving
 judgment and decision-making
-
Skills:
 High communication, reports writing and interpersonal skills
 organizational and planning skills
 Good time management skills
 Excellent records Keeping skills
 attention to detail and accuracy
-
Abilities:
 Ability to deal with others with sensitivity, diplomacy, and fairness
 Analyze, investigate, and participate in problem solutions
 Sense of responsibility
 High concentration ability
 Ability to organize and work independently
 Self-disciplined, self-motivated.
 Demonstrate Adaptability, initiatives, respect and confidentiality of information
 Abilities to work well with others.
11
AWH, Job Opportunities
7- Account Receivable officer
Job Summary:
Direct, supervise and plan the operations of the Accounts Receivables process. Resolve
unusual and non-routine inquiries to ensure proper collections from third party payers. Set
goals and monitor performance against these objectives. Analyze accounts receivables and
develops reports.
Support the mission, vision and Quality policy of Ain Wazein Hospital and that of the
Department.
Essential functions / task groups:
-
maintain up-to-date billing system
generate and send out invoices
follow up on, collect and allocate payments
carry out billing, collection and reporting activities according to specific deadlines
perform account reconciliations
monitor customer account details for non-payments, delayed payments and other
irregularities
research and resolve payment discrepancies
maintain accounts receivable customer files and records
follow established procedures for processing receipts, cash etc
investigate and resolve customer queries
organizing a recovery system and initiate collection efforts
communicate with customers via phone, email, mail or personally
assist with month-end closing
collect data and prepare monthly metrics
Knowledge /know-how:
-
Education / Experience:

Bachelor’s degree in accounting or equivalent is necessary, Master degree in
Business Administration is preferable
 Strong command of Arabic and English.
 Proficient in using Computer applications / programs and the ability to learn other PC
software.
 1-3 years accounts receivable and general accounting experience
-
Knowledge:
 knowledge of accounts receivable
 knowledge of office administration and procedures
 knowledge of general bookkeeping procedures
 knowledge of general accounting principals
 proficient in relevant computer software
 knowledge of regulatory standards and compliance requirements
12
AWH, Job Opportunities
-
Skills:
 attention to detail and accuracy
 good verbal and written communication skills
 organizational skills
 information management
 problem analysis and problem solving skills
 stress tolerance
 sense of urgency
 tenacious
 customer service skills
-
Abilities:
 Ability to deal with others with sensitivity, diplomacy, and fairness
 Analyze, investigate, and participate in problem solutions
 Ability to organize and work independently
 Self-disciplined, self-motivated
8- Senior Accountant
Job Summary:
- Responsible for applying accepted accounting principles and procedures to analyze
financial information, prepare accurate and timely financial reports and statements and
ensure appropriate accounting control procedures
- Support the mission, vision and Quality policy of Ain Wazein Hospital and that of the
Department.
Essential functions / task groups:
-
Compile and analyze financial information to prepare financial statements including
monthly and annual accounts
Ensure financial records are maintained in compliance with accepted policies and
procedures
Make certain all financial reporting deadlines are met
Prepare financial management reports
Ensure accurate and timely monthly, quarterly and year end close processes
Establish and monitor the implementation and maintenance of accounting control
procedures
Resolve accounting discrepancies and irregularities
Continuous management and support of budget and forecast activities
Monitor and support taxation requirements
Develop and maintain financial databases
Prepare for financial audit and coordinate the audit process
Oversee accurate and appropriate recording and analysis of revenues and expenses
Evaluate and advise on business operations including revenue and expenditure trends,
financial commitments and future revenues
13
AWH, Job Opportunities
-
-
Collect and analyze financial information to recommend or develop efficient use of
resources and procedures, provide strategic recommendations and maintain solutions to
business and financial problems
Ensure compliance with relevant laws and regulations and integrity of financial data
Knowledge /know-how:
-
Education / Experience:

Bachelor’s degree in accounting or equivalent is necessary. Master in Business
Administration is preferable
 Strong command of Arabic and English.
 Proficient in using Computer applications / programs and the ability to learn other PC
software.
 a minimum of 3 years experience in the management of financial systems and
budgets, financial reporting, financial data analysis, auditing, taxation and providing
financial advice
-
Knowledge:
 knowledge of generally accepted accounting practices and principles
 knowledge of economic principles
 knowledge of auditing practices and principles
 knowledge of applicable laws, codes and regulations
 knowledge and experience of accounting computer applications
-
Skills:
 attention to detail and accuracy
 planning and organizing
 strategic thinking
 strong communication skills
 information and task monitoring
 problem identification and analysis
 judgment and problem-solving
 supervisory skills
 teamwork
 stress tolerance
-
Abilities:
 Ability to deal with others with sensitivity, diplomacy, and fairness
 Analyze, investigate, and participate in problem solutions
 Ability to organize and work independently
 Self-disciplined, self-motivated
14
AWH, Job Opportunities
9- Doctors’ fees accountant
Job Summary:
- Responsible for preparing, checking, control, and follow up of Doctors’ fees , analyze
financial information, prepare accurate and timely financial reports and statements and
ensure appropriate accounting control procedures for doctors’ fees
- Support the mission, vision and Quality policy of Ain Wazein Hospital and that of the
Department.
Essential functions / task groups:
-
Check, verify and process doctors’ fees amount
Control doctors’ privileges and respect of medical by laws
Control in and out fees and account amount
Control fees and Analyze discrepancies
Check and verify separate fees process
Prepare payments for signature
Maintain doctors’ fees files
Verify taxes and other deductions
Prepare and distribute Doctors’ fees checks
Update, verify and maintain accounting process and other financial records
Assist in month end reporting procedures
Find and use accounting data to resolve accounting problems and discrepancies
Knowledge /know-how:
-
Education / Experience:
 Bachelor’s degree in accounting or equivalent is necessary.
 Strong command of Arabic and English.
 Proficient in using Computer applications / programs and the ability to learn other PC
software.
 1-3 years accounts payable or general accounting experience
-
Knowledge:
 knowledge of general accounting procedures
 knowledge of relevant accounting software
 proficient in data entry and management
 knowledge of medical by laws and doctors’ privileges
 knowledge of guarantors requirements and related work procedures
-
Skills:
 organizing and prioritizing
 attention to detail and accuracy
 confidentiality
 judgment
15
AWH, Job Opportunities





-
communication skills
information management skills
problem-solving skills
team work
ability to meet deadlines
Abilities:
 Ability to deal with others with sensitivity, diplomacy, and fairness
 Analyze, investigate, and participate in problem solutions
 Ability to organize and work independently
 Self-disciplined, self-motivated
16