Computer Science Information Systems Technologist
1418 Lindsley St. Sandusky, OH 44870
Bus. (419) 984-3005 harrda1234@gmail.com or www.iconstg.com
Delphine D. Alexander
TECHNICAL WRITER, WEBSITE DEVELOPER IN THE CLOUD AND PROJECT MANAGEMENT
Excellent Tracking Expert, quality skills with the ability to prepare clear concise documentation for Software, Database, User guides,
Online Help, Operators Manuals, Programmers Guides, Policies and Procedures, Methods and Procedures, Data Models – Systems
documentation, Process Documentation and Safety Management . Also, design websites.
QUALIFICATONS
Knowledge Administrator
Process documentation, knowledge Macros, video walkthroughs, managed 60 Technical Support
Representatives, audit their knowledge, and manage the Knowledge Database
Database Designer
Design Relational Database Management Systems - Access Developer, Visual Basic, Excel, SQL,
ORACLE, data-source access via Open Database Connectivity (ODBC)
Technical Support Rep II
Call Center – Interface with client from service request creation to resolution or escalation to next level via
phone and remote access
Network Support
Set up servers, map workstations, switches, hubs, routers, and category 5/ 6 cabling. Perform
Windows Setup and download Corporate Package via Altiris Perform data migration
Project Manager
Using the SDLC: Plan, Analyze, Develop, Test and Implement projects from start to
implementation. Prepare entity relationship diagrams, PERT Charts, Logic and Flowcharts
Trainer
Certified: Microsoft Office User Specialist – Word, Excel, PowerPoint, Outlook, Access, SQL,
Project Management (Microsoft Project), Publisher, Prepare Online Help Macros, Technical
Trainer, DBMS, Outlook, MS Project, SQL, Visual Basic, HTML, VISIO, Windows 8, and XP.
Safety & Facilities Manager
Was responsible for Managing and designing programs to monitor accidents and injuries in the workplace for
over 7,600 employees, twenty facilities, patients, visitors and over 250 departments. (7.2 M budget)
Design Websites
Design websites using the CLOUD. Go to www.iconstg.com to view. Prepare graphics, forms, contracts,
legal documents and programs using Microsoft Word, Excel, PowerPoint Presentations, Publisher, and
prepare hyperlinks. SharePoint application was used to develop the websites.
EMPLOYMENT HISTORY & CONSULTING
January 1995 to Current. Website Developer, Technical Construction Consultant, Database Design, and Personal Assistant On-Call -- Interior Construction Group, LLC, Austell. Prepared, designed graphics, forms, and template and published the website
into the CLOUD – www.iconstg.com. Design an Estimation Program Database using Microsoft Access for pricing construction
bids. Read blueprints, process construction contracts, find bids, manage vendors for large apartment complex projects, malls, such as
door installers, window installer, plumbing and heating, HVAC, hardwood floor installation, and painters (interior/exterior). Also,
designed a separate interface database to include: employee application, payroll, employees, equipment, construction jobs, general
contractors, construction supplies, training program, vendors and janitorial service. Microsoft Trainer (Word, Excel, PowerPoint,
Access, Publisher, FrontPage). Office Manager – Process training manuals, prepare Newsletter, advertisement, business cards, forms,
brochures, and assist with meetings. Systems Manager - Computer Repair – Hardware and Software installation (Parts installed:
Hard Drive, MODEM, FAX, RAM, Video Cards, etc.) – Perform Disk Cleanup and Defrag.
September 2013 to 2014. NCR Technician Contractor, SmartSource, Inc. Travel to Chicago, IL and multiple cities in Ohio (Oncall). Perform upgrades on WalMart’s Point of Sale equipment. Equipment being upgraded: IBM 4800-745 logics, IBM New TI9
Printers, IBM Refurb TI9 Printers, IBM Port 7 Printer Cables, VeriFone Debit/Credit Readers (with separate BNSF faceplates),
MX860 Motorola Hand Scanners, 7878 Scanner/Scales, NCR 7878 Flatbed Scanners, IBM Touch Screens (12”-21G and 15”-51G
with Seamark mount and BNSF adapter plates). Prepare all POS equipment for winterization. Clean 25 printers. Check to make sure
all workstations had back up working UPS systems.
May 2011 - December 2011 –Technical Writer - Flagg Electronics, LLC, Decatur, GA Contractor-- Researched and prepared a
Business Plan -Proposal for Flagg Electronics Computer Training and Repair Shop. Prepare the business plan executive summary with
the company profile and goals. Conduct a Market Analysis to determine who will buy the product and services and where. Researched
the computer repair industry and documented a detailed analysis of the market, the competition and how to plan to position this
product against the competition. Research and determine the capital needed to fund the business. Determine and write the operational
plans necessary to carry out the business plan. Include the operational structure, office facilities, number of employees, office
equipment required and start-up inventory needed.
Resume: Delphine D. Alexander, CS Information Systems Technologist
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May 27, 2009 to July 23, 2009 -- Network Technician & Stager Contractor for Insight Global Staffing -- Ryla Teleservices, Inc. –
Saraland, Al via Kennesaw, GA -- Network Desktop support for Ryla -- Contract. Setup the Call Center for DTV Conversion and
Verizon Wireless. Responsible for working with a team in order to setup over 500 computers, the network, re-wire category 6 and
fiber optic cables onto network bay, setup domain, rename each station with hostname, setup ports, routers and switches. Modify
BIOS and prepare for SATA and Network Controller on boot, setup passwords, configure Altiris and prepare systems for transfer of
images from Corporate Office. Install and update Explorer to 8.1, Adobe 9.1 & Adobe Flash, Microsoft Office Suite and Windows.
Install Fiber Optic Cables, LAN/WAN, Configure Avaya, Train Agents on how to use and configure Avaya in order to prepare for
Payroll and provide desktop support.
July 2005 - Nov 2007 Knowledge Administrator (was promoted), Technical Support Representative II & Database Design.
Kodak Dental Systems, Inc., Atlanta GA. Train Dental Clients and design macros in order to troubleshoot and walk-through step-bystep procedures to resolve issues related to all SoftDent (SD) Software modules.
 Modules Include: Account and Patient setup, Practice Banking setup, Bluebooks, Allowance Tables, Fee Schedules, Insurance
setup, Licensing, E-Statements & Billing, Check in/out process, System & Security, Client Server (install/re-install), Dental
Charting, Employee Database, Time Card Management, Credit/Budget Planning, and Discounts/Coupons. Perform Utilities and
Maintenance -- modify registry (run regedit Hkey_Local,_Machines in order to repair the registry), Perform Recovery (Restore
computers to an earlier date via System Tools (System Restore), Modify background Services.msc (Start/Stop Service) via
Administrative Tools, and fix DBM errors.
 Perform ADA & CDT Code conversions, 3rd Party Integrations, PowerCase Presentations, prepare adhoc reports via Report
Manager, help clients prepare Treatment Plans, setup Imaging & X-Rays, and setup MedVisor. Monitor Internal/External
Complaints, and setup Voice Activation for the handicap.
 Promotional Incentives -- Sale all SoftDent Software modules for commission.
 Network Administrator -- Troubleshoot networking issues and problems with installations. Perform server migration, setup
mapped drives from server to multiple workstations, re-activate license and Bridge Third Party Integration. Troubleshoot and Set
up servers, switches, hubs, routers, and category 6 cabling. Download data from old laptops to server and upload and perform
Data Migration on new desktop.
 Database Design, Access and SQL Developer Designed a GUI and a Relational Database Management System to pull repetitive
problems that required change request, non-working software functions and procedures to be repaired and included in the next
version. Design a RDMS to audit Techs workflow and monitor repetitive user problems. Prepare Newsletter with graphs and
charts of repetitive problems and quick reference training protocols.
Aug 2000 – Nov 2002 – Lead Technical Writer and Technical Trainer – Financial Institution - World Financial Group, Duluth,
GA - Document all workflows and programs. Used connection devices, such as ODBC to pull data from SQL Server and managed
over 365,000+ Agents their education, commission, historical data, insurance products, up-line, down-line and workflow. Also, I
worked in a large Client Server environment using OLAP, OLAPA, OLTP, UNIX and Windows. Data Source included: ORACLE,
CICS, BRIA, and Excel.
 Web Master - Document and designed manuals for in-house workflow applications, process Department Methods and Procedures and
Inter-company Policies and Procedures. Gather information pertaining to Change Management and Software Builds and distribute to
appropriate programmers.
 Technical Trainer – Design Microsoft Office quick reference guides and taught the following: Windows, Access, FrontPage, Word,
Excel, PowerPoint, Outlook, SQL, Visual Basic, Project Management, VISIO, Data Modeling, Entity Relationship (ER) diagrams for
DBA processes, Flowcharting techniques and all workflow in-house programs
 Project Manager – Business Analyst -- Performed research, interviewed personnel and used the System Development Life Cycle
approach in order to plan for new systems. Designed a RDMS and GUI using Access 2000, VB and ASP to automate and manage all
resources and finding. Used connection devices, such as ODBC to pull data from SQL Server 7.0 / 2000, CICS, and ORACLE 8i in
order to manage over 365,000+ Agents their education, required on-going training and grades, commission, historical data, insurance
products, fingerprinting, manage/document up-line and down-line activity, and workflow.
March 1999 - Sep 2000– Access Developer and Technical Writer, Delta Airlines Staffing Service, Hapeville, GA – Contractor –
worked for various departments, such as:
 Delta Statistical Department – Technical Advisor – Access Developer and Technical Writer.
 Delta Awards – DBA – Access Developer.
 Delta Tax Department Programmer/Technical Writer. Designed a Relational Database Management System (RDMS) that
computed and managed revenue tax miles apportionment.
 Delta Airlines In-Flight Service (IFS). Web Master & Publications Analyst.
 Delta Technology Technician – PC Technician -- Deployment of new laptops for 750 Delta Sales Reps worldwide. Download
data from old laptops to server and upload and perform Data Migration on new laptops.
 Delta Finance Department Revenue Recognition Ticket processing Programmer Analyst. Designed a program that will
automate the way tickets and revenue are processed.
Resume: Delphine D. Alexander, CS Information Systems Technologist
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May 1994 - May 1998. Project Consultant, Business Analyst, Database Design, Technical Advisor/Writer BellSouth via Butler
Telecom Service Group, Norcross, GA – Contractor.
 Project Consultant – Business Analyst - Manage and keep track of all IT personnel and their responsibilities. Programmer
Analyst, Network Support and Web Administrator involved in the development of the Georgia Emergency 911 & Address 911,
AVM Database, and statewide Mapping systems. Designed a training manual for all Project Managers, entitled “Project
Manager's Work Tools”.
 BellSouth Long Distance – Contractor/Consultant - Programmer Analyst, Developer and Technical Writer. Lead the Director
and Engineers in the design of a database GUI system that helped managers test new products for long distance service.
 Bellsouth Cellular - Wireless Communication - (GA) 1996 - 1997 Office Manager. Coordinated and managed over 100 staff
members -AS400/RPG/400, RUMBA, and JD Edwards: Accounts Payables/Receivables; Payroll, Fixed Assets and Address Book
Programmer and Manager.
 BellSouth Planning & Provisioning Re-engineering (Trecom) - 11/1994 to 5/1995 - Training and Development Consultant.
Develop new training programs for all field engineers, Help Desk Managers, and Programmers -- Access 2.0, UNIX, ORACLE,
SQL Server, Visual Basic, Crystal Reports and Microsoft Project.
Operating Systems: Windows NT, Windows 95 through Win Server, UNIX, NOS, DOS, and Vista.
Other Skills: Data Modeling and Process Management using IS Modeler, VISIO, Action 25, Crystal Reports, Lotus Notes, and
PowerPoint for all presentations and meetings.
Radiation/Environmental Safety Dept. – Safety & Facilities Manager Cedar Sinai Medical Center –Los Angeles, CA - 3 Years
Was responsible for Managing and designing programs to monitor accidents and injuries in the workplace for over 7,600 employees, twenty
facilities, patients, visitors and over 250 departments. (7.2 M budget)

Technical Writer, Coordinator for all training programs – daily, weekly, monthly and annually, such as: cancer symposiums, infectious disease,
etc., accident prevention safety programs, epidemiological, endocrinology breakfast, and all programs related to public and employee safety
maintenance.

Researched, managed and maintained manuals on programs, such as CAL-OSHA, the EPA, HAZMAT, FDA – Recalls, Water & Waste
Management, city and state regulations.

Coordinate and Document the Health Physics Society Symposium for over 20,000 people

Monitored the threshold of all accidents and injuries in the workplace as well as public risk programs and report using graphs and charts to all
committees, (tracking repetitive accidents and setting up training programs to lower the threshold)

Performed Trend and Retraction Analysis on accident monitors and prepared graphs and charts.

Maintain all state and city regulations and distributed a calendar of all upcoming training programs monthly.

Management Assistant for the Pathology department -- Certified autopsy technician.

Management of the medical records from birth to death certificates – cause of death to training
Continuing Medical Educations Coordinator for all Doctors, Ancillary Staff and Hospital Administration. The Hospital Of The Good
Samaritan 2 Years, LA CA - Responsible for coordinating Cancer Symposiums, Physicians and Nursing Re-certification, and
Continuing Medical Education programs daily, weekly, monthly, and annually. Maintain a calendar of all events monthly and
distribute to over 500 people.
EDUCATION & TRAINING
Bank Foreclosure Home Inspection Co. Lansing, MI – Property Damage Home Inspector Certification
Southern Polytechnic State Univ., Marietta, (GA) Senior BS Degree in Computer Science, Marietta, GA 3 ½ years
Los Angeles City College and West LA College - AA Degree - CS Information Systems Technologist and Networking, Minor Music
Abram Friedman Trade School, Los Angeles – Computer Repair, Operations, Computer Assembly – Certified
Microsoft Office User Specialist Certification (Word, Excel, PowerPoint, Access Developer, Outlook, FrontPage)
East LA Occupational Center, Los Angeles - Digital Electronic Computer Repair Certification
Waite Group - Macmillan Visual Basic Certificate
SQL Server Certification – New Horizon via World Financial Group, Duluth, GAReal Estate Agent – Certified – Los Angeles, CA
REFERENCES
TO BE DISCUSSED
Resume: Delphine D. Alexander, CS Information Systems Technologist
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