WaSH and Voucher systems:
Hygiene and Water trucking vouchers
-WaSH project in Lebanon-
Dalia Mikdashi_PHP
TL_Lebanon
06 March 2015
Background Information
Intervention
• WASH, Winterization and Protection Project for
Refugees Fleeing Syria Living in Bekka, Lebanon
• Funded by DFID for 18 months
Objective of the intervention
• Address the immediate WASH needs of Syrian
refugees through activities such as improved
provision of potable water, sanitation, and hygiene;
• Syrian refugee in targeted areas receive
winterisation support;
• Address protection threats and risks
experienced by refugees and members of host
communities.
Beneficiaries
• Syrian refugees living in Informal Settlements (ISs)
in North Bekaa, Lebanon
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Priority needs for WASH
Rapid needs assessment + FGD + community consultations with refugees living in
ISs showed that basic water and sanitation needs are not met and hygenic
situation needs a drastic intervention. Specific needs were:
Provision of water in adequate quantity and quality
Construction of WaSH infrastructure (latrines, bathing shelters)
Distribution of hygiene items and other NFIs to improve personal,
menstrual, domestic, and environmental hygiene
Hygiene promotion activities
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Distribution of hygiene
kits/vouchers
Distribution of Hygiene kits/vouchers
Distribution of hygiene kits/vouchers
• Distribution of hygiene kits/vouchers twice over the course of 18
months
• 3500 households (of which 625 households will be host community
households)
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Distribution of Hygiene kits/ vouchers
- Decision making processNeeds assessment
FGDs
Decision to provide
hygiene kits
Initial approach:
Distribution of
hygiene kits
Evaluations &
hygiene item
assessments
Modified
approach:
Distribution of
hygiene vouchers
Phase 1: Distribution period
Phase 2: Exchange period
Phase 3: Post exchange period
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Hygiene Kit Assessment Results
- Exit interviews
- FGD with men and women
- Interviews with hygiene providers
In-Kind
18%
commodit
y
vouchers
49%
Cash
voucher
s
33%
• Needs of disabled, elderly and men not addressed with the kit
• Desire to chose on items to fit household needs
• Supply readily available
Change modality: Voucher distribution
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Photo 1: Hygiene voucher
Photo 3: Distribution process – information sharing
Photo 2: List of hygiene items
that could be exchanged with the vouchers
Photo 3: Distribution process
– SiganturePage 8
Distribution of Hygiene kits/vouchers
Integration with protection
- Voucher modality tends to reduce the tension between the host
and the refugees
- Safe access to the suppliers (mobility)
- Protection of the identities of the beneficiaries
- No conflict over the service (same criteria for distribution to all –
blanket coverage)
- Protect the right of the beneficiaries by providing instruction, price
display, and receipts
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Water Trucking
Water Trucking
- Decision making process-
First approach:
Distribution of water
directly by truckers
Second approach:
Distribution of water
trucking vouchers
- Pilot testing phase-
Third approach:
Distribution of water
trucking vouchers
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Water Trucking – Decision making processInitial Approach
Second approach
Modified approach
Objective
Distribution of water directly by
truckers to meet water needs
(quantity & quality)
Distribution of water trucking vouchers
- Pilot testing phase-
Distribution of water trucking vouchers
Involvement
-Local Partner, PHE staff and
truckers
- Oxfam staff & refugees, no partner
- Oxfam staff & refugees
Process
-Water trucker fill any water
storage container once per
week.
-Assessment of water truckers in each
area with full participation of the focal
points
- Vouchers have codes, instructions,
complaint hotline.
- Each voucher is worth 1000m3.
-Selection of a group of water truckers
in a cluster of areas– suggestion given
by refugees and adopted by program
staff
- Distribute water tanks (1000 m3) to
each families.
- No discussion with community
-No analysis of water truckers
-No assessment of water
containers
-Poor monitoring
Challenges/
Results
-Abusive behaviour by the
trucker
-Inadequate water containers
-Partner org capacity low and
poorly trained
-Stop water trucking
-Decision for the beneficiaries to call
any trucker of their choice
-Agreed which area was covered by
which trucker
-Presence of a rotating WaSH monitor
- Use of a water trucking voucher
-Monitoring to include phone call, visits,
focal points and regular meetings with
truckers and beneficiaries
-Confused refugees because voucher
did not include: 1-instructions , 2complain hotline
-Refugees are equipped to receive
water and have choice as to when it
comes, they have clear instructions
- Conflict between some water truckers
refugees and water truckers over the
quantity of trucked water
-Truckers are given clear parameters to
cut down on abusive behaviour
-Complaints line active and responsive
Photo 5: water trucker
Photo 6: Distribution of water vouchers
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Water Trucking Vouchers
- Integration with protection- Access of information: quantity of water, guideline to receive water, etc...
- Reduced contact with the water truckers
- Reduced tension and conflicts over water between truckers and refugees, and
refugees themselves
- Improved referral systems (incentives for focal points to call and presence of a
hotline)
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THANK YOU!