Kiran Kumar Goud Gundrai
2313 Village park place, Apopka, Florida-32712, Phone : 14074961819
Email: Kiran_goud@hotmail.com
Senior Business Analyst, Susquehanna Holding & Investments, Long wood, FL
A highly flexible, enthusiastic and self-motivated individual with excellent communication, technical skills and a desire to
succeed. A quick learner with a 'can do' approach. An effective thinker and implementer, with the ability to work on own
initiative. A strong team player with proven experience of leading teams and working within a team environment.
Key Skills:
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Excellent communication and interpersonal skills, with the ability to build and maintain good working relationships at all
levels and across differing business areas. Excellent planning, risk management and organizational skills with the ability
to work accurately under pressure, managing time effectively to meet tight deadlines.
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Proven ability to effectively steer / facilitated meetings as a chair with both internal and external stakeholders across
all levels of management.Expert in business process engineering, Software development Life
Cycle(SDLC),payment processing including ACH and BACS.
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A highly effective leader and team player. Good IT skills with the aptitude to learn new systems quickly, Proficient
Using MS Visio, Provision in creating process maps.
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Lead Analyst in Anti Money laundering (AML) UK/USA and Customer Due Diligence (CDD), Know Your
Customer (KYC) Regulatory and compliance projects to the USA/UK , both in Retail and commercial banking
domains
Educational and Employment Qualifications
Certified Business Analyst Professional (CBAP) Trained professional,
Foundation Course in Business Analysis (FCBA) - from British Computer Society certified professional
Anti-Money Laundering (AML), Compliance and Risk Certified Professional
Quebec certified Electrical Engineer, Quebec, Canada
Bachelor of Electrical Electronics Engineering, India
Software and Engineering Skills
Certifications
Anti Money Laundering(HSBC),FCBA, Compliance and Risk,
US Sanctions, FCBA
Modeling & Design Tools
Operating Systems:
Methodologies, Languages:
Languages
Provision, MS Visio, EA
Microsoft Windows 95/98/NT/2000, XP & Vista
SDLC, RUP, Scrum, C, SQL, PL/SQL, and HTML.
C, C++, C#.NET, (ESQL; Embedded SQL),SQL,
SQL Server 2005, Oracle, DB2 UDB.
Employment History
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Currently working as ‘ Senior Business Analyst’ for Susquehanna Holding & Investments, LLC, Long
wood, Florida, Since Nov 14
worked as Business Analyst-Manager, HSBC Technology and Services- Global Change Delivery ,Feb
2014-Nov 2014
Worked as Business Analyst with Spectra mind Global from Mar,2012- Aug, 2013, served at Client
location, World Financial Services / First Data, Orlando, Florida, USA in the period Aug,2012- Dec,2012
Worked as Business Analyst at INSOFE,India from Oct,2010 to Jan,2012,served at client location as
Business Analyst, World Financial services LLC, Apopka, Florida,USA Dec,2010- July,2011.
Worked as Business System Analyst, GB InfoTech solutions, India, Client Electra Cash LLC, Long Beach,
California, USA. Dec, 2008- Aug, 2010
Worked as Business System Analyst at Global USI, Montreal, Canada, Sep 2005-Nov 2008
Worked as Business System Analyst at MKA Inc., Canada , Nov 2002- July 2005
Worked as Electrical Systems Engineer at Balaji Electrical and Industries, Dec 2001- May 2002
Susquehanna Holding and Investments, LLC, Longwood, Florida-32712
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Role: Senior Business Analyst: Nov 2014- Current
Susquehanna has been servicing major Banking, payment processing and financial services Companies for well over
a decade carving a niche for itself in providing services to the Banking and Financial service business. Susquehanna
has been servicing these Companies in the areas of development of payment solutions, maintenance, and premium
processing systems.
Current Project: The Big data Analytics/Cloud-based Payment solution:
The Cloud based payment solution is a secure web-based system that supports transaction processing (authorization
and settlement) in real time, the application allows use of a standard web-browser to process transactions as a costeffective payment solution. The information needed to process the transactions is sent over a secure, encrypted
internet connection. At its basic level, the terminal submits a customer's transaction information to the Virtual
Merchant Server. The Virtual Merchant server connects with the network for payment authorization and, if the sale is
authorized, the program prints or returns a receipt for the customer.
Key Achievements / Responsibilities:
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Acted as liaison among various stakeholders and communicated well with Business and IT teams to ensure there
is clear understanding about requirements. Prepared Gap Analysis for As-Is And To – Be states for both Retail and
Commercial banking products to implement AML initiative programs throughout
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Conducted Surveys and Brainstorming sessions with SMEs for requirement gathering and prepared
Business requirements document .Prepared Low level requirements document. Performed Analysis of
the as-Is and Should-Be process within the organization to analyze business processes and developed
process maps using provision.
Environment:
Provision, MS Visio, Enterprise Architecture, Business Intelligence/Data warehouse, Business Architecture, MS Visio,
and Rational rose.
HSBC Bank, Plc. (HSBC Electronic Data Corporation)
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Role: Manager- Business Analysis- Global Change Delivery- UK-HK-USA-India
Feb, 2014- Nov, 2014
As part of my job, I have Successfully managed a number of projects in parallel, including ACH transactions, Card
processing, Global Standards, Data readiness, Customer Due diligence (CDD) implementation, Anti Money Laundering
(AML), FATCA.
Projects: HSBC Global Standards-UK- Capture AML Risk Score, Global standards- Customer Due Diligence
(CDD) -Deployment-US/UK-Global Program.
Currently the Real time Scorecard is run at the appropriate point in the on boarding process for the on boarding
systems used by HSBC bank (RBWM and CMB), and M&S bank, for a decision pertaining to the application being on
boarded. Decision during on boarding includes credit referral decisions as well as account opening decisions.
Depending on the decision and the AML risk that has been calculated by the real time scorecard, Enhanced Due
Diligence (EDD) will be carried out for the customer during on boarding if required.
The CDD Programme will ensure that customers that pose too great a risk, including specified categories of
prohibited customers, are not on-boarded, that customers will be accurately risk rated, and that the information and
documentation obtained in the CDD process will facilitate the investigation and identification of unusual and
suspicious customer activity
Key Achievements / Responsibilities:
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Acted as liaison among various stakeholders and communicated well with Business and IT teams to ensure there
is clear understanding about requirements. Prepared Gap Analysis for As-Is And To – Be states for both Retail and
Commercial banking products to implement AML initiative programs throughout
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Conducted Surveys and Brainstorming sessions with SMEs for requirement gathering and prepared
Business requirements document .Prepared Low level requirements document. Performed Analysis of
the as-Is and Should-Be process within the organization to analyze business processes and developed
process maps using provision.
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Prepared Business Process Models that includes modeling of all the activities of the business from the conceptual
to procedural level conducted feasibility study and performed impact analysis for proposed enhancements.
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Organisational skills have been consistently demonstrated as I have initiated and maintained Business Analysts
New Joiners Club which helps new joiners to get to know about Change delivery activities in HSBC. Adopted
Professional and diplomatic cascades of communication between the banking forum and the business.Part of the
Buddying program currently supporting new joiners.
Environment:
Provision, MS Visio, Enterprise Architecture, Business Intelligence/Data warehouse, Business Architecture, MS Visio,
and Rational rose.
Employer: Spectra Mind Global, Pvt Ltd, India, and Onsite Client: World Financial Services LLC,
Apopka, FL
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Role: Business Analyst, Duration: Mar, 2012- Aug, 2013
Responsible for gathering requirements for the migration of existing systems to new enhanced systems:
Project: MSB Co stars systems, MSM Co STARS, E_AW, SINBAD; SOCS are used by M &S Savings and
Investments department in Chester and Manila to manage Savings & Investment products. Access to Co stars and its
service apps and database is facilitated through windows Server 2003 and SQL database server 2005 respectively
which are due out of support by July, 2015.Hence if there is any problem with windows Operating systems and
Servers, there will be no vendor support, immediate resolution and if any catastrophic problem occurs, there is
currently no contingency provisioned for SQL server 2005.
Key Achievements / Responsibilities:
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Worked with business users within Institutional Lending and groups to define business problems/challenges
and develop potential solutions.
Worked with project management to analyze change requests to determine what is being requested and
programming required. Duplicated reported problems as needed to clarify actual system deficiencies.
Using detailed knowledge of application features and functions assess scope and impact of business needs
throughout analysis and completion of all enhancement specifications.
Employer: International School of Engineering (INSOFE), Hyderabad, India
Clients: American Management system, Orlando, Florida, Electra cash processors. Long beach, CA
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Role: Business Analyst (Data and systems) Duration: Oct 2010- Jan 2012
Project Description : Data Pro is a data capture system, which allows American Management systems to capture
and store the data pertaining to checks and credit cards. This project deals with processing Check items related to,
Automated Clearing House (ACH). These transactions of such check cards across different merchants of USA are
fed back into system.
Key Achievements / Responsibilities:
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Gathering and documenting the requirements that are critical to the business mission and using those
requirements to design application software. Created use case scenarios and documented work flow and
business process.
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Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other,
resolve any issues and come to an agreement quickly.
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Provided analysis, understanding and business perspectives on many operational issues.
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Involved in defining the scope and defining business rules of the project.
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Headcount and additional staff costs effectively managed. For example, at half year headcount below target.
Contingency planning for the operations, Assist the management team, gathering key resource data, hosting
department overviews, proof reading documentation, etc.
Employer name: GB Info tech solutions, Hyderabad, India,
Client: Electra Cash Processors, Long Beach, CA, USA
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Role: Business System Analyst, Duration: Dec 2008- Aug 2010
Project: Medicaid Management Implementation System, CA
Utilizing our systems or client’s legacy systems ensure that members are properly enrolled so eligibility can be
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verified. We also ensure that employer groups are billed regularly for employee coverage. When paper or electronic
claims are received, we enter them into the system (electronic, imaging, manual), store the claims, print and mail
necessary documents and handle all front end processes. Following front end claims entry and handling, to manage
the adjudication and resolution of all claims documents including error correction and issue resolution, workflow
scheduling, quality assurance and reporting.
Key Achievements / Responsibilities:
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Customer and Account Servicing, Security Administration, Organization and Product Administration, and
Deposit Origination.
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Involved in number of projects e.g. security number resets, clean-up of various tasks requiring reengineering
or migration. Introduced effective MI to assist in management of process reviews and tracking.
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Highlighted a number of processes which could be streamlined – currently progressing. Identification of nonvalue added tasks, e.g. duplication of effort – saved over $10000
Company: Global USA Inc, Montreal Canada, And Client: TD Bank, Toronto, Canada
Role: Business System Analyst, Duration: Sep 2005- Nov 2008
Project: ‘The Connect Pay systems’
The Connect Pay engineering, project enables the banc technologies to accomplish: Receiving of check item data
into the main database from the external data sources: Merchants Extract the data received, filter out non-commercial
card transactions and store the commercial card data into an Operational Database after Standardization/Scrubbing,
Load and store check data in the Draft format from an operational Data Store. Match the standardized data with
transactions in the Global Data Repository.
Key Achievements / Responsibilities:
Gathering and documenting the requirements that are critical to the business mission and using those requirements
to design application software. Created use case scenarios and documented work flow and business process.
Environment: Microsoft Office Suite, Microsoft Visio, Windows NT/XP, SQL, SQL Server, Share Point, Adobe
Photoshop, Provision, C, C++
Company: MKA Inc, Montreal, Canada
Role Business System Analyst, Duration: Nov 2002- July 2005
Project: Call center on your desktop:"Axiom CC Pro" also known as "call center on your desktop!" commercial
CRM product is a new approach to building relationships that offers the sophistication of call center technology yet its
remarkably easy and affordable to use. Work Smart includes viewing remote desktop, desktop sharing, routing,
instant messaging, telephone conferencing, knowledgebase, web page sharing, file transfer, secure form sharing,
caller profiling, call detail reporting, and contact history of every on-line contact, including contacts made from IM
networks such as Yahoo!, MSN & AOL. For maximum human interaction, it provides voice-over-IP (pc to pc) and
streaming video for either one-way or two-way conversations.
Key Achievements / Responsibilities:
Customer and Account Servicing, Security Administration, Organization and Product Administration
Environment: Microsoft Office Suite, Microsoft Visio, Windows NT/XP, SQL, SQL Server, Share Point, Adobe
Photoshop, Provision, C, C++.
Balaji Electrical and Electronics Industries, Hyderabad, India
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Role: Electrical & Electronics Systems Engineer, Dec 2001- May 2002
As Systems engineer, I was designated to analyse how various electrical and electronic components of electrical
machines function. Produce high level diagrams for transformers and Electrical machines. Monitor the operations and
work under senior engineer to provide everyday updates.
Merit, Business Analysis, Compliance certifications & Accolades
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Completed Anti Money Laundering certification, Sanctions, Anti-bribery Decision making skills,
Business resilience, trainings at HSBC.
Business analysis foundation certificate from BCS UK.
Completed 21hrs of Business analysis training as per IIBA BABOK for CCBA/CBAP certification
from ESI, USA
Completed facilitation techniques training at HSBC from ESI, USA
National level student paper contest, presented paper on ‘Mega Trends on Electrical Machines and won
consolation prize, at Velagapudi Ramakrishna Siddhartha Engineering College, department of Electrical and
electronics engineering.
Best technical seminar awards, First Prize, consecutively 2000 and 2001, at Bapatla Engineering College on
the occasion of Engineers Day
Personal Profile
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