Rochelle R. Rhodes
1802 Old Post Terrace
Woodbridge, VA 22191
703-398-8162
rrrhodes68@gmail.com
Summary of Qualifications
Customer Service/Outside Sales Representative with over 10 years’ experience managing business
relationships as primary liaison between management, sales team, and clients. Maintain excellent
written and oral communication skills, problem resolution abilities, and high levels of
confidentiality.
Education
Virginia College Online
Human Resource Management, Virtual
Oral Robert University
Behavioral Science, Tulsa, OK
Professional Experience
KForce Oct 2014 – May 2015
Small Business Sales Consultant, Fredericksburg, VA
Duties: Received incoming calls from current customer seeking to re-order security checks, Hold a
consultative conversation with customers to discover business needs and match them with
additional products, such as payroll, QuickBooks, Enterprise Solution, etc…
ADT Security July 2012 - Present
Small Business Sales Representative Springfield, VA
Duties Included: Sell products within assigned territory, maintaining assigned sales quota and
following established guidelines, identify prospects utilizing creative lead generating techniques,
Present sales presentation and proposal to prospects, identifying positive features and advantages
of our products and services over those of the competition. Adhere to current ADT policies,
procedures, products, programs and service, follow up with prospects, prepare final contract for
signature,
Netpique May 2012 – July 2012
Outside Sales Executive Glen Burnie, MD
Duties included: Responsible for promoting sales and increasing market share for our customers by
introducing company products as business solutions within a defined territory targeting small to
medium sized businesses (SMB) in the industry of Commercial Utility/Electric.
SunTrust Bank 03/2006 – 07/2010
Financial Service Sales Representative Woodbridge, VA
Duties included processing all new account transactions, assisted customers in their selection of
various accounts and financial services, opened and closed all account types; performed branch
clerical duties; promoted business for the bank by maintaining good customer relations and
referred customers to appropriate staff for new service, researching & following up to resolve
customers issues & providing support as needed to sales team; excellent communication &
organizational skills; ability to multi-task. fully knowledgeable and skill in the areas of teller, vault,
safe deposit, processed DDA, lines of credit, credit application, etc…
Sierra Military Health Services 01/2001 – 04/2004
Customer Service Representative Oxon Hill, MD
Duties included receiving incoming calls from provider offices and employees inquiring information
on their health care benefits.
MetLife 01/2000-01/2001
Customer Service Dental Consultant Tulsa, OK
Duties included receiving incoming calls from provider offices and employees inquiring information
on deductibles, maximum accumulation, effective date, processed and corrected claims according to
policy, explained policy and procedures, and various other duties.
PROFESSIONAL REFERENCES