Workplace Productivity
SkillMap TM
Assessment and
Development Guide
Learning that fits. Learning that works. Learning that lasts.
Attridge, M. (2009). Employee Work Engagement: Best Practices For Employers. Research Works:
Partnership for Workplace Mental Health, 1, 1-11.
Baldwin, J.R. and Sabourin, D., 2001, “Impact of the Adoption of Advanced Information and
Communication Technologies on Firm Performance in the Canadian Manufacturing Sector”,
Analytical Studies Branch-Research Paper Series, Statistics Canada, October 2001.
Bartel A., 1992, “Productivity Gains from the Implementation of Employee Training Programs”,
National Bureau of Economic Research (Cambridge, MA) Working Paper No. 3893, 1992.
Black, S.E. and Lynch, L.M., 1996, “Human Capital Investments and Productivity”, The American
Economic Review, Vol. 86, No.2.
Borman, W. C., & Motowidlo, S. J. (1997). Task performance and contextual performance: The
meaning for personnel selection research. Human Performance, 10, 99-110.
Brooks, S. M., Wiley, J. W., & Hause, E. L. (2006). Using employee and customer perspectives to
improve organizational performance. In L. Fogli (Ed.), Customer service delivery: Research and
best practices (pp. 52 – 82). San Francisco, Calif.: Jossey-Bass.
Corporate Leadership Council (2004). Driving performance and retention through employee
engagement. Washington, DC: Corporate Executive Board.
Corvers, F., 1997, “The Impact of Human Capital on Labour Productivity in Manufacturing Sectors
of the EU”, Applied Economics, 1997, 29, pp 975-987.
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Setting goals and objectives
Process improvement
Self-motivation
Metrics analysis
Lean / Six Sigma
Presentation Skills
Communication skills
Customer service skills
Handling employee conflicts
Email systems and processes
Behavioral styles
Employee engagement
Strategic planning
Systems thinking
Problem solving skills
Communication styles
Business writing skills
Project management skills
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Knowledge of systems and processes
Knowledge of policies and procedures
Communication skills
Presentation skills
Managing effective meetings
Customer service skills
Listening skills
Software-specific skills
Organizing your work space
Handling difficult employees
Employee motivation and engagement
Handling rejection
Consultative selling skills
Time management skills and processes
Territory management
Sales cycle management
Account management processes
Individual accountability
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Team development
Leadership
Sales coaching
Strategic selling skills
Prospecting skills
Handling objections
Regulatory compliance
Integrity
Active listening
Providing feedback
Authentic communication
Health and wellness
Project funding
Commercial finance
Metrics development
Objective business analysis
Developing new leaders
New employee onboarding
• Individual Accountability
• Managing Time and Tasks
• Health and Wellness
• Resilience and Stamina
• Stress Management
• Productive Email Practices
• Meeting Management
• Communication Clarity
• Solving Problems
• Systems Thinking
• Objective Analysis
• Team Building
• Cooperative Work
• Project Management
Individual
Accountability
Authentic
Communication
Solving Problems
Time and Task
Management
Energy and Stamina
Meeting and Project
Execution
Email Effeciency
Cooperative
Teamwork
• +80 Organizations
• +2500 Individuals
• +40 Training Events
• Adults are just-in-time
learners
• Adults are practical learners
• Adults are not empty vessels
• Adults are the real experts on
themselves
• A broad array of training tools are available for
each skill category including:
– E-learning module
– Handout/workbook
– Facilitator Guide (for workshop delivery)
– Audio CD
In addition to individual results, the
administrative “dashboard” allows managers
and supervisors to view the aggregate results of
• The entire organization
• Divisions
• Work teams
• Other sub-groups as requested
Individual
• Online
assessment
• Actionable
feedback
Assessment
Skill
Individual • Aggregate
Work group assessment
results
Enterprise
• Blended learning
Analysis
Enterprise
Training Plan
• Broadly deployed e-learning
• Training at National Meetings
• Email and E-learning Reinforcement
• Ongoing Communication
Work Group
Training Plan
• E-learning with group discussions
• Targeted training
• Peer coaching and reinforcement
• Communication driven by leadership
Individual
Training Plan
• Targeted e-learning / audio CDs
• Individual coaching from supervisor
• Self-coaching and self-assessment
• Help others to reinforce new skills
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Affiliate (wholesale) Pricing
Suggested Retail
Wholesale
Professional Selling SkillMap™
PSS E-learning Courses – Complete Library (20 modules) 1-year license
PSS E-learning Courses – Individual Modules 1-year license
PSS Audio Reinforcement: Complete Set (20 programs)
PSS Audio Reinforcement: Individual Titles
PSS Facilitation and Coaching Guide
PSS Total Learning System (Assessment + Full E-learning and Audio Library)
$59.50
$435.00
$45.00
$345.00
$26.25
$2100.00
$735.00
$19.50
$145.00
$15.00
$115.00
$8.75
$700.00
$245.00
Customer Service SkillMap™
CSS E-learning Courses – Complete Library (12 modules) 1-year license
CSS E-learning Courses – Individual Modules 1-year license
CSS Audio Reinforcement: Complete Set (12 programs)
CSS Audio Reinforcement: Individual Titles
CSS Facilitation and Coaching Guide
CSS Total Learning System (Assessment + Full E-learning and Audio Library)
$42.50
$285.00
$45.00
$240.00
$26.25
$1500.00
$525.00
$14.50
$95.00
$15.00
$80.00
$8.75
$500.00
$175.00
Workplace Productivity SkillMap™
WPS E-learning Courses – Complete Library (8 modules) 1-year license
WPS E-learning Courses – Individual Modules 1-year license
WPS Audio Reinforcement: Complete Set (8 programs)
WPS Audio Reinforcement: Individual Titles
WPS Facilitation and Coaching Guide
WPS Total Learning System (Assessment + Full E-learning and Audio Library)
$39.50
$225.00
$45.00
$150.00
$26.25
$1200.00
$375.00
$13.50
$75.00
$15.00
$50.00
$8.75
$400.00
$125.00
.
Blended Learning Solutions
Individual
report and
development
guide
Workshop
Webcast
Workshop
Workshop
Participant
Survey
and/or
and/or
and/or
and/or
and/or
and/or
Aggregate
group report
Webcast
E-learning
E-learning
E-learning
Manager
certifies
competency
and/or
and/or
and/or
and/or
E-learning
Audio CD
Audio CD
E-learning
courses
complete
Metrics
tracked
Jostens Example
Individual
report and
development
guide
and
Aggregate
group report
20 sales
managers
each
assigned 1
skill
category to
facilitate
Audio CDs
used for
TTT
and
.
Practice
Workshop
Each sales
rep
assigned 3
skill
categories
based on
assessment
results
3 prelearning
Webcasts
for each rep
20
Workshops
delivered by
20 sales
managers
concurrently
Delivered 3
times in
rotating
breakout
sessions
Participant
Survey
Audio CD
and
Manager
certifies
competency
Metrics
tracked
Next Steps
Patricia Danielson
• Director of Affiliate Services
• 763-390-2430
.
• Patricia.Danielson@FrontlineLearning.com