PAKISTAN INTERNATIONAL
AIRLINE
PRESENTED TO:
SIR ASIF IQBAL
PRESENTED BY:
TAQDEES TAHIR
MUHAMMAD SHAHID
NASIR SALEEM
SYED HAIDER ALI
OMAIR AHSAN
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INTRODUCTION

Air transport is given a lot of importance in the
world. In Pakistan too, it has its importance. It is
essential to have air communication for maintaining
and improving relations with other countries.

Pakistan International Airlines Corporation (PIA)
was founded by the Government of Pakistan on
11TH March 1955, when PIA took over Orient
Airways. (The First Muslim owned airline, was
founded in Calcutta, 1946 by Mr. Isphahani)
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Keeping
in view the growing industrial and commercial
requirements of the country, it was necessary to develop
quick and speedy means of communication.
Today
it maintains a sizeable international route
network, in addition to its services closer to home, with a
modern and expanding fleet.
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ORGANIZATION HIERARCHY
Board of Directors
Chairman/CEO
Human Resources
Corporate Planning
Flight Operations
Marketing
Airport Services
Finance
Flight Services
Financial monitoring and Appraisal
Work
Store Purchases
Information Technology
Engineering
Quality Assurance
Coordination
Presicion Engineering
General Services
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MANAGEMENT HIERARCHY
Chairman/ CEO
Senior Vice President
General Manager
Manager
Assistant Manager
Officer
Manager
Assistant Manager
Officer
General Manager
Manager
Deputy Managing Director
General Manager
Senior Vice President
General Manager
Manager
Assistant Manager
Supervisor
Supervisor
Officer
Staff
Staff
Supervisor
Staff
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FUNCTIONS OF
DEPARTMENTS
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Human Resources
Deals with administration,
personnel,security policy procedures,
manpower development and MIS.
Corporate Planning
Deals with financial, administrative,
shareholders and dividends corporate
policies.
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Flight Operations
Deals with schedule of flights, its
coordination with CAA and International
flight standards, updating manual
procedures and acquaintance with latest
flights equipments and cockpit crew
scheduling.
Marketing
Deals with sales, promotion and other
marketing techniques such as tours, group
traveling, religious packages, sales agent
agreements etc.
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Airport Services
Deals with passengers briefing, timely
takeoff flights, arrival and departure and
passenger assistance.
Finance
Monitor and control financial resources.
Responsible for external and internal audits
and budgeting.
Store Purchases
Procurement of material required by the
user departments.
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Flight Services
Deals with cabin crew scheduling,
monitoring of cabin crew staff, replacement
of duties and procedures.
Works
Airline buildings, furniture and physical
fixed assets and installation.
IT
Deals with disbursement of information,
internet connectivity, supporting system
hardware and soft ware.
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Engineering
Deals with complete engineering
infrastructure, maintenance overhaul and
wide body hanger.
Quality Assurance
Deals with quality services to passengers
and aircraft facilities.
Coordination
Coordination with other airlines and among
various departments for the purpose of
assistance and supporting.
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Precision Engineering
Deals with production of aircraft parts with
collaboration of main world aircraft
producing companies.
General Services
Deals with employees welfare services
including food, medical and accidental
facilities.
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INFORMATION TECHNOLOGY IN
PIA
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In PIA internet was introduced in 1995.
Internet, Intranet, Extranet, is used for mainly
transferring of information.
PIA uses WAN, Fiber Optic Cable, UHS Link for
transferring of data from one department to
another within or outside the country.
They use ASP at front end. & Oracle at Back end
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TECHNOLOGY IN MIS DEPARTMENT
Two parameters
Routine Monitoring
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Collection of data
In-flight Inspection
Passengers handling check
Ground dealing
Areas of problems
Observe certain standards
Forwarded to Management
Non Routine Monitoring
Comparative findings
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BRINGING UP ADVANCED TECHNOLOGY
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Customer Management System
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Quickly Response
Strong Brand Image
Customer Satisfaction
Appreciation Level
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Reservation System
E-Ticketing
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CONCLUSION
ORGANIZATION, MANAGEMENT AND TECHNOLOGY
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EVERY ORGANIZATION HAS ITS OWN ORGANIZATION STRUCTURE, MANAGEMENT HIERARCHY
AND TECHNOLOGY TO ENHANCE SYSTEM AND PERFORMANCE MORE EFFICIENTLY
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IT ALL DEPENTDS ON THE VOLUME, AND CAPACITY OF THE ORGANIZATION.
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ATONOMOUS BODIES, GOVT ENTERPRIZES, AND PRIVATE SECTOR CHOOSE THEIR OWN WAY TO
HAVE BETTER CONTROL ON PRODICTION/SERVICES AND ADMINISTRATION.
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COORDINATION WITH RELEVANT DEPARTMENT OR ORGANIZATION IT’S SECRACY AND
SECURTITY ARE MAIN FEATURE OF ORGANIZATION MECHANIZM.
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CENTRALLY CONTROLED MANAGEMENT, DEPARTMENTAL CONTROLED MANAGEMENT,
SERVICES CATEGORIES CONTROL MANAGEMNT AND PRIVATE HIRED MANAGEMEN ARE MAIN
SYSTEMS.
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IT PLAYS KEY ROLE IS ALL MANAGEMENT SYSTEMS ASQUICK AND TIMELY INFORMATIONHELP
IN MAKING RIGHTAND IN-TIME DECISION.
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IT DEPENDS ON THE OWNER OR CONTROLLING AUTHORITY TO ADOPT ANY SYSTEM BUT THE
MAIN IDEA IS TO GET THE ORGANIZATION PROFITABALE, WELL REPUTED AND TARGET
ORIENTED..
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WE HAVE CHOOSEN PIA ONE OF THE PRESTIGIOUS ORGANIZATION HAVING ALL AUSPECTS WITH
DIFFERENT AND MULTIFUCTIONAL MANAGEMENT SYSTEM.
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