The Master of Social Work
Student Handbook
Table of Contents
INTRODUCTION
5
PART I: Illinois State University
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PART II: The School of Social Work
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History of the School
Mission of the School
Philosophy of the School
Governance of the School
School Administration
Organization of the School
Curriculum Development in the School
PART III: The Master of Social Work Program
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MSW Degree Requirements
The MSW Curriculum
Financial Assistance
Social Work Scholarship/Tuition Waivers
PART IV: General Policies and Procedures
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General Admissions Information
Changes in Registration
Credit toward the MSW
Progress Toward the Degree
Graduation
Related ISU Policies
Important Miscellaneous Information
PART V: Academic/Professional Policies and Procedures
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Evaluation of Academic Performance
Evaluation of Professional Performance
Student Rights and Responsibilities
Disciplinary and Grievance Procedures
Grievance Policy
Disposition Indicators
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PART VI: Technology Resources
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Technology on Campus
School of Social Work Web Page
Communication in the School
Technology Services
PART VII: Campus Resources
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Bone Student Center/Braden Auditorium
Career Center
Child Care Center
Dean of Students Office .
Disability Concerns
Diversity Advocacy
Financial Aid Office
Health and Accident Insurance
Health Promotion and Wellness at Illinois State University
InfoCentre
Julia N. Visor Academic Center
MediaLab
Milner Library
Office of Equal Opportunity, Ethics, and Access
Office of Parking and Transportation
Office of the Registrar
PATH Crisis Center
Police Departments
Recreation Services
Redbird Ride
Speech and Hearing Clinic
Student Accounts
Student Counseling Services
Student Health Services
Student Legal Services
University Operator
PART VIII: Opportunities for Participation
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University Committees and Organizations
Faculty Evaluation
Faculty Hiring
Practicum Placement and Evaluation
Illinois State University Committees
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53
Part IX: Closing Remarks
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Appendix: Grievance Policy and Dispositional Concerns From
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INTRODUCTION
Welcome to the Master of Social Work (MSW) program at Illinois State University. Our MSW
program prepares students for advanced practice and for leadership in the profession. We offer
the following concentrations: Child and Family Practice, Gerontology Practice, and School
Social Work. We are delighted that you have chosen our program and hope that you will find
your graduate study in our school rewarding.
The School of Social Work has a 32 year history of commitment to social change and a mission
to prepare social work professionals who are committed to social and economic justice, human
dignity and personal freedom. Increasing the diversity of the profession and our School is central
to our mission. We actively seek to admit and support the success of students from diverse
backgrounds who will become leaders in our complex multicultural society.
The Master of Social Work Student Handbook has been designed to supplement the other
university publications provided to graduate students at Illinois State University. It is organized
to give students in the MSW Program a convenient guide to essential information and resources.
Information given in the handbook does not change, or substitute for, ISU policies and
procedures published by other units of the university, and is subject to change.
The Master of Social Work Student Handbook provides an overview of the School of Social
Work including its history, mission, and governance; specifics of the MSW Program; critical
policies and procedures including standards of student conduct and grievance procedures;
computer access and use; campus resources; and opportunities for student participation.
The faculty and staff of the School of Social Work look forward to working with you during
your time in our program. We hope the Handbook is helpful to you as you begin your studies at
Illinois State University.
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PART I: Illinois State University
Illinois State University
Illinois State University (ISU) has a proud heritage. It was founded in 1857 as the first public
institution of higher learning in Illinois with documents drafted by Abraham Lincoln. The
University’s original mandate was the preparation of teachers to meet the state’s educational
needs. Today, ISU is a comprehensive institution with a much broader mission. It now provides
degree programs at the bachelor’s, master’s, and doctoral levels which address the needs of many
additional Illinois constituencies.
Academic programs and courses are offered in thirty-five academic departments that are
organized into six colleges. Over 20,000 students have a full range of study options in business,
liberal arts, science, fine arts, education, applied science, technology, and pre-professional fields.
Located in the twin-city community of Bloomington-Normal, which has a population of
approximately 100,000, the University is centrally located between Chicago and St. Louis.
Students from 45 states and 60 countries are enrolled.
The tree-shaded campus of Illinois State University, covering 850 acres in Normal, has varying
architecture, ranging from the castle-like appearance of Cook Hall to the modern lines of the 28story twin Watterson Towers residence halls, the Science Laboratory Building and The State
Farm Hall of Business. Major classroom buildings are centrally located and are surrounded by
the library and recreational, social and residence structures. Most facilities are accessible to
disabled individuals.
Milner Library
Milner Library is an active partner in the teaching, learning, research, and service activities of the
University.
Milner Librarians provide research assistance and library instruction customized to meet the
needs of students and faculty. Reference collections include general, as well as subject-specific,
print research tools including indexes, handbooks, dictionaries, bibliographies, and directories.
Electronic research tools include the Online Catalog, bibliographic and full-text databases, and
reference databases.
The collections of the University Library include 1.3 million catalogued books and over 400,000
U.S Government publications, and other items totaling over 2.3 million volumes. Many thousand
additional publications are available in miniature in 2 million pieces of microform. The Map
Collection contains over 440,000 maps and other cartographic items. An audio and video
collection of almost 35,000 items is also available.
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The media collections of the University are located in the Media Resource Center on the sixth
floor of Milner Library. These materials can be used at the Center's listening and viewing
stations or faculty may reserve them for classroom use. Materials include video and audiotapes,
slide tape programs, laser video discs, CD audio discs, and other media formats. The Media
Resource Center also offers reference assistance and a videotape film scheduling service which
assists in locating programs not in the University’s collections.
The library provides access to other libraries throughout the country as a participant in OCLC
and in Illinois through the Illinois Library Network and the Illinois Library Computer System.
The Library is also a member of the Inter-University Consortium for Political and Social
Research (ICPSR) which enables Illinois State students to access thousands of data files located
in Ann Arbor, Michigan. An Interlibrary Delivery System brings books from other libraries to
the campus daily.
The library building, completed in 1976, provides study space for 2,700 students. Each of the six
floors of the library provides a variety of study areas—individual carrels, small tables, faculty
studies, and lounge chairs—all located adjacent to books, periodicals, and other library materials.
Each floor is devoted to a particular subject area—the humanities, the social sciences, the
sciences, education-psychology—where subject reference service and on-line and CD-ROM data
base searches are also provided. A librarian-liaison who is a subject specialist is assigned to each
campus department. They are listed at http://library.illinoisstate.edu/library-materials/subjectlibrarians.php
Other University Facilities
Illinois State University facilities include the Bone Student Center which includes the 3,500¬seat
Braden Auditorium and the adjacent Bowling and Billiards Center; The Center for the
Performing Arts which includes a 450-seat proscenium theater and an 800-seat concert hall; a
planetarium, one of the largest art galleries for rotating displays in the state; and the Student
Services Building that houses a modern, accredited, comprehensive health service.
The University’s recreational facilities include an 18-hole champion golf course, 11 tennis
courts, and a Student Fitness Center and McCormick Hall that offers a full-service health club, as
well as recreational fields, and other open areas for student and public use.
ISU maintains a fully operational 350-acre farm at Lexington. The University also maintains the
Jesse Fell Arboretum that includes more than 4,000 trees representing more than 100 species.
The Graduate School
The University began offering graduate work in 1943, when it introduced master's degree
programs in several departments. The number of degrees has increased gradually since that time.
Doctoral study was introduced in 1962. Today, the Graduate School offers master's degrees in
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more than thirty academic and professional fields as well as the Specialist in School Psychology
degree. The Master of Social Work degree was offered for the first time during the 2000-2001
academic year.
The Master of Fine Arts degree is offered in Art and Theatre. The Master of Science in Nursing
is offered by the Mennonite College of Nursing. Doctoral programs are offered in Biological
Sciences, Curriculum and Instruction, Educational Administration, English, History,
Mathematics Education, School Psychology, and Special Education. Numerous non-degree
graduate certificates also are offered.
PART II: The School of Social Work
History of the School
The first social work faculty at ISU were hired in 1968 by the Sociology-Anthropology
Department as part of the continuing national movement toward social work professionalization.
In 1970, the Board of Regents recommended that ISU develop an undergraduate social work
program to meet the growing need for entry level professionals. In 1976, the social work major
was implemented and new faculty positions added, bringing the total number of social work
faculty to six.
The undergraduate social work program continued to grow within the Department of Sociology,
Anthropology, and Social Work and soon became the largest in the state at that time. In 1979,
additional tenure lines were created and faculty hired. In 1980, the undergraduate social work
program received its initial accreditation from the Council on Social Work Education (CSWE),
retroactive to 1979. We have been continuously accredited since that time. In 1992, the social
work program became independent of sociology and anthropology, and became the Department
of Social Work.
In 1998 the Illinois Board of Higher Education approved our proposal for a Master of Social
Work degree program at Illinois State University. Since that time, the University has made, and
continues to make, necessary allocations to support our school in the continuing development of
our MSW program and in meeting the accreditation standards of the Council on Social Work
Education, the accrediting body for social work education programs. (See Appendix A for the
CSWE Educational Policy and Accreditation Standards (EPAS). Please see the CSWE Web site
for other information on accreditation at http://www.cswe.org/Accreditation.aspx
In August 2000 the first class of MSW degree candidates began their graduate study at ISU. In
September 2000 the Department of Social Work became the Illinois State University School of
Social Work. In 2002 the first ISU MSW students received their degrees and in 2003 the MSW
Program received Initial Accreditation from CSWE. At this time, the School of Social Work has
eleven full-time faculty, a Director of the School, Director of the MSW Program, Director of the
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BSW Program, Director of Field Education, Director of MSW Student Services, and a Director
of BSW Student Services.
The School of Social Work is committed to high standards of scholarship; community, school,
and University service; and teaching. We take great pride in the quality, diversity, and
experience of our faculty. Several of our faculty members are recognized nationally and
internationally as leaders in their particular areas of expertise. Many publish books and articles in
professional journals and present papers at professional meetings. Some serve on the editorial
boards of major journals. Others hold posts on the boards of professional and academic
associations and councils. Many serve as consultants to local, state, and national agencies and are
involved in professional and community service apart from their teaching, service, and scholarly
work.
Mission of the School
The mission of the School of Social Work is to further social and economic justice, progressive
social change, human dignity and personal freedom in a pluralistic society undergoing rapid
technological and social change. To this end, the School strives to provide leadership in
graduate, undergraduate and continuing education, applied research, and both academic and
community service with support from public and private partnerships.
The School of Social Work advances the mission of the University and the social work
profession through education for excellence in generalist (BSW) and specialized (MSW) practice
with a particular commitment to outreach to the poor, the disenfranchised, and the vulnerable.
Philosophy of the School
We believe that all faculty, administration, staff, and students must share a common and wellarticulated view of the future of the school and that it is the responsibility of all to work toward
this vision. A core component of this vision is academic freedom.
We believe that the school must be committed to excellence in research, teaching, and service to
the community, and that it is the task of all faculty, students, and administrators to continually
refine the measures of effectiveness of our research, teaching, and service.
We believe that the role of the faculty is to teach, to expand the boundaries of research, and to
apply knowledge through community service to local, national, and international problems and
issues in a manner that is consistent with the school’s vision.
We believe that the role of administration is to lead the school in defining and setting up
management structures that address the school’s needs and to acquire and manage the resources
necessary to move toward accomplishing the school’s goals.
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We believe in participatory decision-making; that is, all faculty, administration, and students
have the right to participate and the responsibility to seek and promote informed participation in
school decisions. Input from students and the practice community will be sought on specific
matters.
We believe in open communication.
We believe faculty and administration should be accountable and that performance should be
linked with the reward systems of the University.
We believe that departmental decisions should be debated and formed within the framework of
the governance structure.
We believe that faculty members should be given adequate resources to conduct research and
promote their professional development.
Governance of the School
The School of Social Work is housed within the College of Arts and Sciences (CAS). The CAS
is one of five colleges whose deans report to the Vice President for Academic Affairs and
Provost who in turn reports to the President. Our school is one of sixteen free-standing units
within the CAS whose heads report directly to the dean of the college.
Our school has a clear administrative structure and a complementary committee structure to
carry out the operations of the school and manage our educational programs. The school’s
organizational chart and the curriculum development chart make clear the centrality of the
School Committee of the Whole in all school decisions. Democratic governance is the hallmark
of our school. As these two tables of organization show, with the exception of the School Faculty
Status Committee (SFSC) and the School Appeals Committee which report directly to the
College Faculty Status Committee (CFSC) and the University Appeals Committee respectively,
all faculty with administrative assignments and all subcommittees are directly or indirectly
accountable to the School Committee and to the Director of the School of Social Work. All
decisions of moment are reviewed by the School Committee that is composed of all faculty and
academic professionals (i.e., the Director of Field Education, the Director of BSW Student
Services, and the Director of MSW Student Services chaired by our school director, and advised
by our Community Advisory Board.
The composition of our school’s committees also demonstrates our commitment to shared
governance. All committees have the broadest appropriate representation of our constituencies:
tenured faculty, non-tenured, tenure-track faculty, academic professionals, and the professional
community. The membership of the committees and the reporting structure not only guarantees
the opportunity for full participation by all constituencies, but provides a clear avenue of renewal
for curriculum and policy development. Our standing committees are described below. Ad hoc
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committees are, of course, formed as needed (e.g., Faculty Search Committee, Student Concerns
Committee).
School Committee of the Whole
The School Committee of the Whole acts on the recommendations from its individual members,
its subcommittees, the Director of the School and the Community Advisory Board. All faculty
and academic professionals are voting members. Membership includes:
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Director of the School (chair)
All tenured and tenure-track faculty
Director of Field Education
Director of BSW Student Services
Director of MSW Student Services
Curriculum Committee
The Curriculum Committee oversees the pedagogical content, methods, and quality of the BSW
and MSW degree programs, and continuing education programs offered by our school. It is
responsible for insuring that all courses and their associated syllabi and course outlines adhere to
school and CSWE policy. It reviews all curriculum changes including programmatic changes and
new course proposals, and makes recommendations to the Director of the School and the School
Committee. All faculty, academic professionals, and student representatives are voting members.
Membership includes:
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BSW and MSW Program Directors (co-chairs)
Chairs of the five sequence committees
Director of Field Education
Director of BSW Student Services
Director of MSW Student Services
Student Concerns Committee
The Student Concerns Committee hears concerns about student conduct and performance and
oversees the dispositional concerns procedures. It is convened as needed. Membership includes:
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Director of BSW Student Services
Director of MSW Student Services
The student about whom the concern has been raised
The faculty member(s) raising the concern
The BSW or MSW Program Director
Director of Field Education
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MSW Admissions Committee
The MSW Admissions Committee reviews applications to the MSW program and makes
admissions decisions. It also reviews admissions policy and procedures and recommends
changes to the Director of the School and the School Committee. Membership includes:
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Director of MSW Student Services (chair)
MSW Program Director
A member of a the faculty
Director of Field Education
Five Sequence Committees
The sequence committees are the first line of oversight and innovation in the five foundational
components of our social work education programs: policy, HBSE, practice, research, and field
education. The committees monitor the content, teaching strategies, and texts used in sequence
courses, and have primary responsibility for insuring that courses are differentiated and jointly
constitute an educational progression across both BSW and MSW programs. The sequence
committees forward recommendations to the Curriculum Committee. Membership includes:
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One tenured or tenure-track faculty member (chair)
Faculty currently teaching in the sequence
Community Advisory Board
The Community Advisory Board serves in an advisory and advocacy capacity to our school. The
members are nominated by the faculty and appointed by the Director for two-year terms on a
rotating basis. Members represent a cross section of social work and community interests and
include one BSW and one MSW student. The board meets once each semester and at the request
of the school to provide input on projected innovations or current issues as they arise.
Administrative Team Committee
The Administrative Team Committee assists and supports the Director of the School in the
management of the School. The Committee points out issues or concerns, suggests policies and
procedures, shares information, and develops and reviews the agendas for faculty meetings.
Membership includes:
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Director of the School
MSW and BSW Program Directors
Director of Field Education
Director of BSW Student Services
Director of MSW Student Services
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Office Manager of Personnel and Budget
Office Manager of Data and Technology
School Administration
Three faculty members, the Director of the School, MSW Program Director, BSW Program
Director, and three academic professionals serve in major administrative positions in our school.
Director of the School
The Director of the School of Social Work is responsible for the overall maintenance and
development of the school. The Director is responsible for short and long-term planning, for
resource development, and for external affairs. The Director is the fiscal officer of the school and
works closely with the MSW Program Director, the BSW Program Director, the Director of
Field Education, the Director of BSW Student Services, the Director of MSW Student Services
and the Director of the Center for Adoption Studies, support staff, and the Community Advisory
Board.
MSW Program Director
The MSW Program Director is responsible for the maintenance and further development of the
MSW program and for ensuring compliance with the CSWE accreditation standards. The MSW
Program Director works closely with the Director of the School, the Director of Field Education,
the Director of Student Services, the Director of Admissions and Recruitment, and the sequence
committee chairs. The MSW Program Director co-chairs the Curriculum Committee with the
BSW Program Director, represents our school as a Graduate Coordinator in the Graduate School,
serves on the MSW Admissions Committee, and serves as faculty liaison (or appoints a
designee) to the Graduate Student Association. The MSW Program Director also is responsible
for MSW Orientation, works with the Director of MSW Student services to facilitate financial
aid including assistantships and tuition waivers, and is responsible for resolving MSW students’
educational concerns.
BSW Program Director
The BSW Program Director is responsible for the maintenance and further development of the
BSW program in compliance with CSWE accreditation standards. The BSW Program Director
works closely with the Director of the School, the Director of Field Education, the Director of
BSW Student Services, and the sequence committee chairs. The BSW Program Director, cochairs the Curriculum Committee with the MSW Program Director, works with the Director of
BSW Student Services on admission decisions, serves as faculty liaison (or appoints a designee)
to the Social Work Club, and is responsible for resolving baccalaureate students’ educational
concerns.
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Director of Field Education
The Director of Field Education is responsible for maintenance and further development of the
field curriculum for both the BSW and the MSW programs. In this capacity, the Director of Field
Education recruits, develops, assigns, and oversees agency placements; designs and
administrates continuing education for agency-based field instructors, and orients and mentors
faculty teaching field courses. The Director of Field Education works closely with the Director
of the School, the Director of BSW Student Services, the Director of MSW Student Services, and
faculty teaching the field curriculum, and is responsible for resolving students’ concerns related
to field education
Director of MSW Student Services
The Director of MSW Student Services is responsible for recruiting, admitting, and advising all
MSW students in the MSW program. The Director of MSW Student Services makes
presentations and hold interviews at colleges and universities, agencies, and conferences to
familiarize potential applicants with the School’s academic programs. The Director of MSW
Student Services responds to student inquiries, keeps the MSW inquiries database, and
administers the admissions process from inquiry through admission or denial of admission. The
Director of MSW Student Services conducts initial screening of admissions applications, chairs
the MSW admissions committee, and maintains the admissions files. The Director of MSW
Student Services works closely with the Director of the School, the MSW Program Director, the
Director of Field Education, the Office of the Registrar, and the faculty.
Director of BSW Student Services
The Director of BSW Student Services is responsible for recruiting, admitting, and advising all
BSW students in the BSW program. The Director of BSW Student Services makes presentations
and hold interviews at colleges and universities, and conferences to familiarize potential
applicants with the School’s academic programs. The Director of BSW Student Services
responds to student inquiries, keeps the BSW inquiries database, and administers the admissions
process from inquiry through admission or denial of admission. The Director of BSW Student
Services conducts initial screening of admissions applications and maintains the admissions files.
The Director of BSW Student Services works closely with the Director of the School, the BSW
Program Director, the Director of Field Education, the Office of the Registrar, and the faculty.
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Organization of the School
The organizational chart for the School of Social Work identifies key positions, and shows the
paths of communication and decision-making within the school. Feedback and ideas from all
constituents of the School of Social Work are valued, and there are several places to share your
views.
Dean of College of
Arts and Sciences
Director of School
of Social Work
Community Advisory
Board
Administrative
Team
Support Staff
Student Workers &
Graduate Assistants
MSW Program
Director
Director of MSW
Student Services;
Coordinator
Continuing Education
Director of Field
Education
Faculty
Student
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BSW Program
Director
Director of BSW
Student Services
Curriculum Development in the School
The School of Social Work is committed to developing and sustaining excellence in its
educational programs. The chart below depicts the structure for development and oversight of
MSW and BSW curricula, courses, and course syllabi.
Curriculum Development Chart for the School of Social Work
College of Arts and Sciences
BSW Program Director
Graduate School
Director
MSW Program Director
School Committee (Faculty
and Academic Professionals)
Community Advisory Board
(Community Professionals)
Curriculum Committee
Field
Sequence
Committee
HBSE
Sequence
Committee
Policy
Sequence
Committee
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Research
Sequence
Committee
Practice
Sequence
Committee
PART III: The Master of Social Work Program
The MSW program at Illinois State University is a direct response to identified social needs in
Illinois, and to trends in the child welfare system and other social service agencies in the state.
As a result, the purpose of the MSW program is to prepare advanced practitioners to serve
families and children who are at risk, aging adult population, and children in school
environments.
The MSW program prepares students for leadership in the profession and for advanced social
work practice in the 21st century. The program offers three concentrations of study, Child and
Family Practice, Gerontology, and School Social Work. The coursework within each
concentration is relevant to the problems faced by professional social work staff who provide a
range of services to families, children, and older adults.
MSW Degree Requirements
The MSW program consists of 60 semester hours of classroom study and field education.
Students admitted to the program with a BSW from a CSWE-accredited school, are eligible for
27 hours of advanced standing, thus potentially reducing the degree requirement to 33 semester
hours.
The first 27 semester hours are the core courses that comprise the foundation curriculum. The
subsequent 33 semester hours comprise the advanced curriculum and prepare students for
advanced practice in a concentration or specialization. Although the school values life
experience, academic credit cannot be granted for non-academic activity. The requirements for
the MSW degree are:
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A minimum of 60 semester hours beyond the baccalaureate degree acquired through
coursework, or a combination of coursework and advanced standing.
Satisfactory performance, i.e., a minimum GPA of 3.0 on a 4.0 scale.
Satisfactory completion of 27 semester hours of foundation courses achieved through
coursework or through advanced standing or course waiver, including 4 credits of
Foundation Practicum and 2 credits of Foundation Practicum Seminar
Satisfactory completion of 33 semester hours of concentration courses, including 6
credits of Advanced Practicum, 2 Credits of Advanced Practicum Seminar, and 3-9 hours
of electives.
Satisfactory Completion of the exit requirement, an applied research project.
Completion of all degree requirements within six calendar years from the date the student
first registers as an MSW degree candidate.
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The MSW Curriculum
The MSW program is founded in an analytic, critical approach to practice. The program
emphasizes forms of practice that intervene to change the relationships among people and
between people and their institutions. This focus requires an understanding of the dynamics of
human development and change; skills for working with individuals, families, small groups,
communities and organizations; research-based evaluation of the efficacy of practice modalities;
and conscious attention to potential ethnocentric bias in human behavior and practice theory, and
practice and research protocols. It requires critical review of social policies including analysis of
their differential effects on members of different classes, genders, races, ethnicities, and other
cultural groups. Lastly, it requires skills in increasing the responsiveness of social service
organizations.
The school’s philosophic commitments determined the organizing principles of the foundation
and concentration curricula which follow:
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The responsibility to work toward social justice.
The necessity for anti-discriminatory social work practice.
The significance of political, social, cultural, and economic forces for social work clients,
practice, and research.
The importance of understanding culture and responding competently.
The ethical necessity for self-critical, accountable, social work practice.
A dual focus on personal and social change.
A commitment to serving populations at risk.
The Liberal Arts Preparation and Prerequisites
The MSW curriculum is based on a liberal arts undergraduate preparation that develops the
capacity for critical thinking, the ability to place current social issues within an historical
framework, and an appreciation of the arts and literature that express human experience and
provide avenues for change. All students entering the program must have completed
undergraduate preparation in the liberal arts. Beyond the undergraduate preparation, the liberal
arts perspective remains integral to the MSW curriculum. The MSW curriculum requires
integration of the graduate level knowledge from the humanities, social sciences, and natural
sciences that informs the knowledge base of social work.
For purposes of admission to our program a liberal arts background is defined as a minimum of
40 semester hours of coursework distributed across the humanities, social sciences, and natural
sciences. Most students graduating from colleges and universities today bring much more than
the minimum requirement to their graduate education.
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We strongly encourage students to complete statistics prior to their first enrollment to
ensure the necessary preparation for social work foundation research. Entering students are
expected to have mastered basic concepts in humanities, social sciences and natural sciences and
to bring to their graduate social work education prerequisite knowledge and skills.
Students with liberal arts educations bring to graduate study the analytic, mathematical, and
writing skills essential to exemplary professional practice. The inclusion of a statistics course
prerequisite permits students to directly engage in quantitative research. The required human
biology content is essential to a biopsychosocial understanding of human behavior. Writing skills
are not only critical to knowledge dissemination, but are necessary for accountable practice and
advocacy for clients.
Diversity across the Curriculum
The School of Social Work is committed to educating students for culturally competent practice
in our pluralist society. To this end, all courses in the MSW curriculum include content that
sensitizes students to, and develops appreciation of, human diversity. Course content addresses
theory and research concerning the causes and consequences of oppression and discrimination;
the experience and responses of people who have experienced it; and practice strategies and
skills for intervention at different system levels. Certain courses analyze discriminatory personal
and institutional behavior, and the functioning of social, cultural, and economic institutions in
enhancing diversity or promoting discrimination. Other courses require active investigation of
one’s own cultural orientation and world views, develop commitment to anti-discriminatory
social work, and teach skills for culturally competent practice.
The school is also committed to proactive efforts toward social justice and service to
marginalized and disenfranchised individuals. All courses in the MSW curriculum include
content on vulnerable and oppressed groups. In the advanced curriculum emphasis is placed on
at-risk children and families.
The Foundation Curriculum
The foundation curriculum connects the liberal arts background required for BSW students and
for admission to the MSW program with the MSW concentration curriculum. The liberal arts
background required of all MSW students makes it possible to prepare entering non-BSW
graduate students for entry level professional practice in an accelerated foundation curriculum.
The foundation curriculum offers a generalist practice perspective, a comprehensive view of the
field, and socialization into the profession. The foundation curriculum employs systems theory as
a central framework for understanding human behavior and the societal structures affecting
clients. The systemic framework is enhanced by relevant theory in each of the five fundamental
elements of the curriculum: the human behavior, policy, practice, research, and field sequences.
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Students develop knowledge and skill across the continuum of social work in University-based
courses and the agency-based foundation practicum as they confront the complex realities and
ethical dilemmas of the profession. Students acquire competencies applicable across social work
fields of practice, and at different system levels, and learn a range of professional roles for
problem solving and planned change with diverse clients. The eclectic theory base informing
practice models and the skills which are the application of theory are taught in both classroom
and field courses. Upon completion of the foundation curriculum students will have achieved
entry level proficiency for professional generalist social work practice. They will have
fundamental knowledge and skills for assessment and case planning, linking clients to resources,
and coordinating social services for clients in need.
The Advanced Curriculum
The advanced curriculum is built on the liberal arts knowledge base, and the generalist
foundation. It prepares graduates for specialized practice by providing a sequenced curriculum
for the integration of foundational and advanced social work knowledge, values, and skills.
The curriculum emphasizes critical thinking, conceptually-based practice founded on research,
and conscious, selective application of knowledge and skills. Students are expected to become
conversant and remain current with the professional literature in a specialization and to
demonstrate mastery of specific content in their concentration practica and research projects.
The advanced curriculum courses focus on social problems and people at risk, social service
delivery systems, critical analysis of social policy, specialized intervention, cultural competence,
case and program evaluation research, the ethical and legal contexts of the profession, and
critical evaluation of one’s practice. The advanced curriculum requires mastery of theory and
models in all five curriculum sequences, critical analytic skills, differential assessment and
intervention skills, and evaluation research skills.
Upon completion of the advanced curriculum graduates will have acquired the knowledge and
skills for effective specialized professional practice. As advanced practitioners they will be
prepared to serve clients and the profession through clinical services, supervision, program
administration, research, and leadership in public service.
Selecting a Plan of Study
To assist you in making decisions about your plan of study in our MSW program, the following
review of program requirements is offered. The 60-hour program requires successful completion
of 60 semester hours of graduate coursework including two agency-based practica. The advanced
standing program requires successful completion of 33 semester hours of graduate coursework
including one agency-based practicum.
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Foundation Full-time Plan of Study
Although it is possible to complete the 60¬hour MSW program in 5 semesters and the advanced
standing program in 3 semesters, it has proven not to be the best choice for degree candidates
who are professionally employed. The academic workload and performance standards for
graduate study are demanding. The plan of study selected is a significant variable in allowing
you to perform at your potential and to take full advantage of your education. Three plans of
study are available to 60 ¬hour program degree candidates. The following information may assist
you in selecting a plan of study.
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The 2-year full-time program requires 5 consecutive semesters of coursework including 1
summer semester.
The 3-year part-time program requires 8 consecutive semesters of coursework including
2 summer semesters.
The 4-year part-time program requires 11 consecutive semesters of coursework including
2 summer semesters.
The Foundation Practicum requires 13 weeks of 3-4 four full days in agency in
conjunction with one concurrent course, Foundation Practicum Seminar.
Advanced Standing Full-time Program Plan of Study
The Advanced Standing full-time program requires three semesters (3-6 hours in the summer;
12-15 semester hours fall and spring semester) whereas the part-time programs maybe 2-3
courses per semester (6-9 semester hours). Two plans of study are available to advanced standing
degree candidates.
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The full-time 1-year program requires 3 consecutive semesters of class registration.
The part-time 2-year program requires 6 consecutive semesters registration.
The Advanced Practicum requires 16 weeks of 3-4 full days in agency in conjunction
with two concurrent courses on campus for the Advanced Practicum Seminar and
Practice Evaluation I and II.
*At ISU, as at most universities, the Graduate School considers 9 semester hours full-time registration. Registration
may not exceed 15 semester hours per semester.
Integration of Research and Practice
For both the Foundation and Advanced Standing Program options, there is as advanced
practicum experience in the final year of the program. It is at this time you are placed in your
advanced field practicum over a 16-week period in which you are expected to conduct a research
project and write up a report that together constitute the exit requirement for the MSW program.
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Degree candidates who are interested in completing their Advanced Practicum in their place of
employment are required to perform a different social work function, under instruction from a
different supervisor, usually in a different unit within the agency, and submit an approved
practicum plan of study. The agency-based instructor must hold the MSW degree (please see the
MSW Practicum Manual).
MSW courses are offered in varied formats to meet the needs of working professionals. Some
classes meet once a week for the full semester. We periodically review the viability of this
scheduling with our degree candidates.
Advising
The Director of MSW Student Services is responsible for all advising for the MSW program
with the exception of practicum planning and placement. However, students are encouraged to
seek faculty consultation in all matters related to their educational programs and professional
development.
All students in the full-time and part-time programs are expected to meet with the Director of
MSW Student Services during MSW Orientation to develop an initial Plan of Study to meet
program requirements. The plan will specify the courses to be taken during each semester of the
student’s program. Students also are required to schedule subsequent appointments to update
their plans of study. All changes in plan and/or registration require the approval of the Director
of MSW Student Services. Changes in part-time and full-time program assignment will be
accommodated based on student’s needs.
The Director of MSW Student Services will assist with the course selection and registration
process, but it is the responsibility of the student to complete registration in keeping with the
approved plan of study and University deadlines. Students are encouraged to familiarize
themselves with the MSW Student Handbook, the Graduate Catalog, and Course Offerings listed
in MyIllinois for each semester. Degree candidates are expected to know and understand the
MSW foundation and concentration requirements, as well as the Graduate School graduation
requirements.
Financial Assistance
MSW candidates have a number of possible sources of income available to them: graduate
assistantships, tuition waivers, grants and fellowships, paid practicum placements, federal
student loans, and on and off campus employment. At ISU, a significant proportion of graduate
students receive tuition waivers, and many earn assistantship stipends as well. Please click on
the following link to learn more about Financial Aid for graduate students:
http://grad.illinoisstate.edu/funding/
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Additional financial assistance may be available to students during their practica. For example,
the Illinois Department of Children and Family Services (IDCFS) funds MSW study through its
upward mobility program. The DCFS also has several scholarships specifically available to
minority students. In addition, MSW students are eligible for paid internships through ISU’s
Professional Practice Office.
In addition to assistantships and tuition waivers, a limited number of grants and scholarships are
available through the Graduate School. Graduate students also have access to small grants for
research and symposium travel through the Graduate School. Lastly, Federal Perkins Loans and
Federal Direct Student Loans are available based on need through the Financial Aid Office.
Applicants for financial assistance are referred to the ISU Graduate Catalog for eligibility
guidelines and application procedures. Any questions about assistantships or tuition waivers
should be addressed to the Director of MSW Student Services.
All MSW students seeking financial assistance through the Department of Social Work must
meet the following criteria:
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Applicants for graduate assistantships and/or tuition waivers must satisfy the minimum
academic requirements established by the University.
Applicants must file a Free Application for Federal Student Aid (FASFA).
Only applicants who have been accepted into the MSW program may be considered for
tuition waivers and/or assistantships.
The Director of MSW Student Services is responsible for assisting students with financial aid.
All students are required to follow the procedures established by the University’s Financial Aid
Office and the federal government. At ISU all financial aid is coordinated through the Financial
Aid Office located in 231 Fell Hall, (309) 438-223.
Students interested in applying for financial aid should complete the Free Application for Federal
Student Aid (FAFSA) or the Federal Renewal Application. The preferential application filing
date is March 1st. For further in-formation regarding the application process or services
available, review the other links in our web page or contact the office.
Many sources of financial assistance exist outside the University. The Internet is a useful
resource for locating financial aid and scholarship information. There are several databases
available free of charge such as http://www.fastweb.com
Social Work Scholarship/Tuition Waivers
The Haerr Endowed Scholarship
Wilma and Donald Haerr have established an endowed scholarship at Illinois State University
for nontraditional students in social work who wish to become professional social workers
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serving children and families. The scholarship is awarded annually by the School of Social
Work. More information and the application form is provided on the School of Social Works
web site: http://socialwork.illinoisstate.edu/academics/scholarships.shtml
Graduate Tuition Waiver
To apply for a graduate tuition waiver, complete the
http://grad.illinoisstate.edu/downloads/tuition_wavers/graduatetuitionwaiver.pdf attach a
personal statement (see guidelines on web site) and turn in completed application to the Director
of MSW Student Services socialwork@illinoisstate.edu by email or postal mail to ISU School of
Social Work, Campus Box 4650, Normal, IL 61790-4650.
More information and the application form for each opportunity please see the School of Social
Works web site: http://socialwork.illinoisstate.edu/academics/scholarships.shtml
Part IV: General Policies and Procedures
General Admissions Information
Dual Admissions Requirements
Applicants for admission to the MSW program must apply to both the Illinois State University
Graduate School and the School of Social Work. The Graduate School general admission
requirements and a brief overview of the MSW program admission requirements are published in
the ISU Graduate Catalog. Comprehensive information is located on the School of Social Works
web site: http://socialwork.illinoisstate.edu/academics/graduate/admission.shtml
The Graduate School establishes deadlines for applications annually. Applications to the MSW
Program are due by February 15th each year. The MSW Admissions Committee then reviews
each completed application.
MSW Program Admissions
Admission to the MSW Program is selective and based on academic background and potential,
clarity of career goals, congruence of the goals with our program, social/human service
experience, understanding of social issues, knowledge of diverse populations, and relevant
experiences. Academic credit toward the MSW degree will not be given for previous
employment or life experience. Students will be admitted to the full-time and part-time programs
in the fall semester. Students without advanced standing enter in the fall semester. Students with
advanced standing enter in the summer semester.
The School is committed to admitting students reflecting a diversity of interests, experience, and
cultural and racial backgrounds. The Illinois State University student body includes a significant
number of minority students, students with disabilities, and nontraditional students.
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MSW Admissions Criteria
All applicants must meet basic qualifications to be considered for the MSW program. Those
applicants considered among the most qualified, based on the evaluation of their application
materials, will be offered admission.
Registration
To maintain graduate status, you must be enrolled full-time or part-time with a lapse of no more
than three semesters, including the summer term, from the time of first enrollment in the
Graduate School until completion of all requirements for the MSW degree.
Graduate students in academic good standing who wish to return to the University after a lapse
of one calendar year or more should apply for readmission through the Admissions Office.
Students who are not in good standing and have not maintained continuous enrollment
(excluding the summer terms) and who wish to return to the University are required to apply for
readmission as students on academic probation.
The University’s multi-year calendar contains the registration period dates for each semester.
Registration may be accomplished during the advance registration period or the additional
registration period prior to the start of the semester.
You may register through MyIllinois at https://my.illinoisstate.edu/ and instructions are included
on the Office of the University Registrar Page http://registrar.illinoisstate.edu/registration/
The Office of the University Registrar provides assistance to students when they are registering
for classes. Services include:
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Making schedule changes for students during the semester.
Processing name, address, and social security number changes, distributing academic
progress alerts, grade reports, and student academic progress summaries.
Coordinating student withdrawals from the University.
Processing requests to prevent disclosure of directory information or for limited use of
social security numbers.
Accepting requests for transcripts and/or enrollment verification.
It is your responsibility to follow registration procedures to assure valid registration for courses.
For registration problems and information, please contact the Director of MSW Student Services.
Redbird Identification Card
Once you are enrolled at ISU, you should arrange to receive your ISU ID card. You can get your
card from the Redbird Card Office, 215D Bone Student Center 2nd Floor (309) 438-2273. This
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all-purpose card is used for identification, library checkout, vending, and admission to University
buildings and events. Campus locations and events requiring the card include:
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Athletic events
Bone Student Center Box Office tickets at student Rates
Check Cashing Locations
Computer Labs
Debit dollar deposits
Health services
Laundry facilities
Laser printing
Library books and materials checkout
Microfiche machines
Night access to residence halls
Office of Resident Life dining centers
Photo copiers
Recreation services
Theatre events
Transcripts
Voting
Vending machines
Decoded and damaged cards may be rejected by card readers. Redbird Cards that have been
decoded can be brought into the Redbird Card Office for re-encoding. There is no charge to reencode a card. To use the Redbird Card debit feature, you must deposit money in your Redbird
Card Account before making your first purchase. Deposits to your Debit Account may be made
in person at Student Accounts, at the Redbird Card Office, by visiting one of the 3¬D machines
located around campus, or by mail to Illinois State University, Debit Account Deposit, Campus
Box 1210, Normal, IL 61790-1210. http://redbirdcard.illinoisstate.edu/
Tuition and Fees
For current information about tuition and fees in effect at the time of registration see Student
Accounts
http://studentaccounts.illinoisstate.edu/. Tuition and fee rates and all mandatory fees are
approved by the Board of Trustees of Illinois State University and are subject to change without
notice by action of that Board.
Tuition and fees other than health insurance are assessed at per semester rates through the first 16
hours. Health insurance is assessed for all students for 9 or more credit hours. Specifics and up-
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to-date information can be obtained in the Office of the Comptroller or in the on-line Graduate
Catalog: http://studentaccounts.illinoisstate.edu/tuition/graduate.shtml
Changes in Registration
Adding and Dropping Courses
Adding and dropping courses may be done through the MyIllinois under the Academic tab. Enter
your PIN then select the “Course Registration” link. If you have any questions, please contact
your advisor.
Withdrawal from a Course
If you drop a course but maintain an enrolled status within the University, you may withdraw
from the course during the program change period without the withdrawal showing on your
transcript (consult the Class Registration Directory for specific dates). After the 10th day of
class a grade of WX will show on the transcript if you follow the procedure outlined in the
Graduate Catalog and the Class Registration Directory. A grade of “F” will be give if you fail to
follow the procedure or register and do not complete the course requirements.
Withdrawal from the University
If you need to withdraw from all courses, you must provide the Office of the University
Registrar with a signed, written notice that you intend to withdraw. The date you provide written
notice is considered your withdrawal date. Your withdrawal date will be used in the calculation
of repayments or refunds
Credit toward the MSW
Transfer Credits
Graduate students may submit course work taken at another college or university that is
accredited by the appropriate regional accrediting association for transfer credit. The work
submitted may not have been taken as part of a completed graduate degree program elsewhere.
All courses will be considered individually.
To be considered for transfer credit a course must have been taught at the graduate level and a
grade of “B” or better must have been received. The course must have been taken within the six
years prior to the first registration in the MSW program to have a petition for transfer credit
considered.
A maximum of nine semester hours of graduate transfer credit may be counted toward the MSW
degree at ISU. Under special circumstances the Graduate School may allow a student to present a
larger number of credits for consideration.
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Students are expected to provide the School of Social Work with the following information on
each course they wish to have evaluated for transfer credit:
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The ISU MSW course for which transfer credit is requested.
A graduate program bulletin from the school where the course was taken.
A course syllabus with course number, title, description of course, required reading, and
assignments.
An official transcript showing a grade of “B” or better.
A student who plans to take work elsewhere should obtain prior approval indicating that the
course or courses are appropriate to the MSW program. Correspondence courses are not accepted
toward a master’s degree at ISU.
Courses in Other Departments
Several elective graduate courses are offered within the School of Social Work. In addition,
courses offered by other departments within the University may be taken to fulfill the elective
requirement in the MSW program. A maximum of 6 semester hours of credit toward the MSW
degree may be taken in other departments. These credits can only be used to meet the elective
requirement. Please click on the link for a list of approved electives that can be taken outside of
the School of Social Work:
http://socialwork.illinoisstate.edu/academics/graduate/concentrations/ For a course to count
toward the MSW degree the following criteria must be met:
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The course must be published in the ISU Graduate Catalog.
The student must receive prior approval from the Director of MSW Student Services and
the MSW Program Director.
The course must contribute to the student’s professional specialization.
Progress Toward the Degree
The School of Social Work is committed to providing graduate education that prepares its
graduates for competent and ethical advanced professional practice. The School is responsible
for evaluating and screening students for the profession. In addition to meeting the academic and
conduct standards of the University, social work students must subscribe to the values and
standards of the social work profession as stated in the National Association of Social Workers
(NASW) Code of Ethics Please See http://www.socialworkers.org/pubs/code/code.asp
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Graduation
Requirements
The ISU Graduate Catalog contains detailed information on requirements for degree completion.
Students must meet all requirements for their curriculum. A graduate student must apply for
degree completion before the deadlines for each session as specified by the Graduate School. At
the time application is made, the degree completion fee must be paid. Applications for students
who fail to meet degree completion requirements for a specific session are cancelled, and the
student must reapply for a later session. The application for degree completion is available in 309
Hovey Hall and at http://grad.illinoisstate.edu/academics/graduation/
Commencement
Degrees are conferred and diplomas awarded after the close of each semester and summer
session; commencement ceremonies, however, are held twice each year at the end of each fall
and spring semester. Participation is voluntary. Graduate students who complete degree
requirements during the spring semester or at the close of the summer session participate in
commencement exercises in May.
Related ISU Policies
Confidentiality of Student Records
The Family Educational Rights and Privacy Act of 1974 protects the privacy of your educational
records. Student records cannot be released in other than emergency situations without the
written consent of the student except in specific situations. One such specific situation exists
when the information is classified as directory information.
The University has designated the following categories of information as directory information:
name, address, telephone number, date and place of birth, photographic image, major field of
study, class, participation in officially recognized activities and sports, weight and height of
members of athletic teams, dates of attendance and course load status, candidacy for degree,
degrees (including date awarded), and the most recent previous educational agency or institution
attended by the student.
If you do not wish such information released without your consent, you should notify the Student
Service & Referral Center, 107 Moulton Hall, prior to the first day of classes. In accord with the
Family Educational Rights and Privacy Act of 1974 as amended, Illinois State University
students have the right to review, inspect and challenge the accuracy of information kept in a
cumulative file by the University unless the student waives this right in writing. Please see the
following web site for the confidential of student records policy:
http://registrar.illinoisstate.edu/ferpa/
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Non-Discrimination/Equal Opportunity
The Illinois State University Office of Equal Opportunity, Ethics, and Access (OEOEA) is
committed to promoting a working and learning environment free of discrimination on the basis
race, color, religion, sex, national origin, sexual orientation, order of protection, gender identity
and expression, ancestry, age, marital status, disability, genetic information, unfavorable military
discharge, or status as a veteran in employment, educational programs and activities, or
admissions. To this end, the OEOEA is responsible for ensuring the University's compliance
with all applicable federal and state nondiscrimination requirements and serves as the
institution's official liaison with governmental civil rights enforcement agencies. The director
reports directly to the University President and is responsible for the development and execution
of the University’s Affirmative Action Plan. In addition, the OEOEA provides leadership and
support toward developing a comprehensive and institution-wide approach to achieving and
sustaining a diverse and pluralistic community of students, faculty and staff.
Reasonable Accommodation
In order to receive services from Disability Concerns, appropriate medical/psychoeducational
documentation of the disability must be provided by the student. Upon receipt of the
documentation, the case coordinator works with the student, faculty, or staff on a case-by-case
basis to determine the impact of the disability and the appropriate accommodation.
Harassment
Illinois State University, as an equal opportunity/affirmative action employer, complies with all
applicable federal and state laws regarding affirmative action, nondiscrimination, and antiharassment. Illinois State University is committed to a policy of equal opportunity for all persons
and does not discriminate on the basis of race, color, religion, sex, national origin, sexual
orientation, order of protection, gender identity and expression, ancestry, age, marital status,
disability, genetic information, unfavorable military discharge, or status as a veteran in
employment, educational programs and activities, or admissions. Each employee has a
responsibility to maintain the workplace free of racial, ethnicity, national origin, disability,
religious or sexual orientation harassment. Circumstances, facts, and conduct that violate this
policy, contradicts the University's educational philosophy and standard.
Sexual Harassment
It is the policy of Illinois State University to provide a workplace free of any sexual harassment
and to resolve complaints of sexual harassment by any member of the University community,
including faculty, staff, and students. Each employee has a responsibility to maintain the
workplace free of sexual harassment. The responsibility of supervisors includes discussing this
policy with all those supervised, including the warning that false accusations will result in
disciplinary action up to and including possible termination. Depending on the situation,
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supervisors may be held liable in cases dealing with sexual harassment. Sexual harassment is
illegal and will not be tolerated by the University.
Important Miscellaneous Information
Inclement Weather
The University will usually remain open for classes and maintain regular work schedules in the
event of most severe weather and emergencies. Severe weather includes events such as ice
storms and major accumulations of snow.
Rachel Cooper Building Hours
Access to the Rachel Cooper Building is limited during evening hours. The main entrance is the
east entrance on University St, but students can also access Rachel Cooper through Fairchild
Hall.
Photocopy Requests
There are photocopiers available on every floor in the library. They are self-service and charge a
minimal fee.
Your Address and Phone Number
It is essential that you keep the Office of the University Registrar and the School of Social Work
informed of your current name, local address, telephone number, and email address. Unless we
have current information, you may not receive critical information. You may update your
information on MyIllinois.
Retaining Course Syllabi
We strongly recommended that you maintain a file of all course descriptions and syllabi for the
courses you take. Many state certification and licensing boards require that you supply such
specific information to qualify for certain credentials. Course titles on official University
transcripts often do not adequately convey the specific content of the courses. The School of
Social Work cannot guarantee that course syllabi from past classes will be available in the future.
Therefore, you need to keep your own records.
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Part V: Academic/Professional Policies and Procedures
Evaluation of Academic Performance
Criteria for evaluating classroom course performance are clearly listed in all course outlines.
Course syllabi include detained descriptions of all assignments, the number of points per
assignment, and the number of points needed per grade in the course. Faculty also distribute
grading rubrics for assignments either in the syllabi or as separate handouts. Students are always
free to appeal grades received for a course or course assignment. This right is specified in the
Grievance Policy section located in the Appendix of the MSW Student Handbook or in the
Resources for Social Work Students section of the website
http://socialwork.illinoisstate.edu/academics/resources.shtml
Academic Good Standing
In the ISU Graduate School, to progress toward the degree, graduate students must be in
“academic good standing” and adhere to the University’s Student Code of Conduct and academic
integrity policies (see “Academic Integrity” and “Coursework Policies” below.
Academic good standing requires:
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A minimum cumulative GPA of 3.0.
Satisfactory performance in all non-letter graded courses.
A minimum grade of “C” in each course. Courses completed at ISU with grades below
“C” will not count toward a graduate degree, but all grades of “D” and “F” will be
included in computing the grade point average. If a graduate student repeats a course, all
grades are used in computing the grade point average.
Graduate students who fail to meet the academic good standing requirement will either be
terminated from the degree program or placed on academic probation by the Graduate School for
a limited period.
Students may not advance from the foundation curriculum to the advanced curriculum or from
classroom courses to the practica, until all course incompletes have been successfully completed
and all courses for which they received grades below “C” have been successfully retaken.
Academic Probation
Upon recommendation by the School, a student who failed to meet the academic good standing
requirement may be placed on academic probation by the Graduate School for a period of time
not to exceed two academic terms (including summer if enrolled), OR a number of credit hours
not to exceed 12 credits, within which to raise the GPA to the required standard. A student who
fails to bring the cumulative GPA up to a minimum of 3.0 during the probationary period will be
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terminated from the degree program by the Graduate School. A student must be in academic
good standing to be admitted to candidacy for a degree or to graduate.
Academic Integrity
Students are expected to be honest in all academic work. A student’s name on any academic
exercise shall be regarded as assurance that the work is the result of the student’s own thought
and study. Offenses involving academic dishonesty include, but are not limited to:
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Cheating on quizzes and examinations
Computer dishonesty
Plagiarism
Grade falsification
Collusion
Submitting the same paper for more than one course is considered a breach of academic integrity
unless prior approval is given by the instructors.
For more information please see the Graduate Catalog and the Code of Conduct
http://deanofstudents.illinoisstate.edu/downloads/CodeOfStudentConduct-Revised5.12.pdf.
Coursework Policies
Unless otherwise specified, the School of Social Work has adopted the following general course
policies that articulate evaluation of academic performance based on professional behavior in the
learning environment. Individual faculty may include additional policies in their course outlines.
Attendance: The University expects students to attend classes regularly and punctually. Faculty
may further specify attendance policies in their course outlines.
Missed or Late Work: If you miss a class, you will be responsible for any missed class content.
Missed in-class work generally cannot be made up. Make-up examinations, as a rule, will not be
permitted. Only in extraordinary circumstances will such work be accepted. Late papers may be
accepted at the discretion of the instructor, but may be given a reduced grade.
Assignments: Promptness in completing class assignments and required readings is a
requirement. However, circumstances may arise which make it impossible to complete class
requirements on time. When such circumstances occur, appropriate arrangements must be made
in advance whenever possible.
You are expected to have prepared thoroughly for each class. Preparation includes reading the
assigned readings prior to class, summarizing the content and being prepared to discuss it; listing
questions or reactions to the material; and making connections between concepts in current
reading and earlier readings. You are expected to contribute to class discussion. Informed
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disagreement is both anticipated and welcomed. You are expected to be respectful of the
opinions of others and to show courtesy in interactions with fellow students and the instructor.
Written Work: Your written work should show thoroughness, accuracy, clarity and
professionalism. Such writing generally requires first writing, then review, then editing and
rewriting.
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All work should be carefully proofread and corrected. Papers should be free of errors in
spelling, grammar, and punctuation.
All papers written from sources must include citations following the style requirements of
the Publication Manual of the American Psychological Association 6th Edition
This reference text also provides excellent information on the organization and writing of
papers.
All work must be typed, double-spaced, with numbered pages unless the professor
instructs otherwise. Each assignment should be titled, dated, annotated with your name,
and stapled or placed in a binder.
Papers should use standard margins. The Microsoft Word default setting for margins is 1”
top, 1” bottom, and 1.25” each left and right. The header and footer default setting is 0.5”
from the edge.
Papers should use standard fonts. The department standard is New Times Roman 12
point.
Nondiscriminatory Language: Oral presentations and written work should use nonsexist, nonracist, and non-stigmatizing language. Faculty may return papers for revisions in language prior
to grading. Be sensitive to your use of language.
Special Needs: Students with special needs should notify the instructor immediately so that
available accommodations can be made. Any student needing to arrange a reasonable
accommodation also should contact Disability Concerns at 350 Fell Hall, 438-5853 (voice), 4388620 (TTY).
Academic Misconduct: Plagiarism, cheating, and all other forms of academic misconduct are
not only considered a violation of University regulations, but are also a serious breach of the
ethical code of conduct for the social work profession. Students are expected to abide by the
ethical standards of the profession. The National Association of Social Workers (NASW) Code
of Ethics is available on the Internet: http://www.naswdc.org/
Grading System
Instructors assign a grade in each course for which the student is registered and are responsible
for correcting any error in grading. The grade point equivalents are 4 for A, 3 for B, 2 for C, 1
For D, and 0 for F.
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In the School of Social Work grades in all courses will be assigned in accord with the following
scale. Students must achieve the full value of the lower end of each sub-scale to be awarded the
corresponding letter grade.
A 90 and above
B 80-89
C 70-79
D 60-69
F 59 and below
Additional policies:
Faculty may add additional policies to their course outlines.
Evaluation of Professional Performance
To continue in the MSW program and progress toward the degree, students must demonstrate the
values, skills, maturity, and emotional stability necessary for professional practice. Progress
toward the degree requires satisfactory performance in all components of the program.
The School reserves the right to enforce professional standards of practice as specified in the
Illinois Clinical Social Work and Practice Act and the NASW Code of Ethics. These standards
may be taken into consideration in program retention decisions. Students have the right to appeal
these decisions.
The School has developed the following list of expected professional performance indicators
based upon the Illinois Clinical Social Work and Practice Act and the NASW Code of Ethics:
Professional Performance Indicators
Collaboration: The ability to work together, especially in a joint intellectual effort; asks for
help appropriately; understands and demonstrates the ability to work professionally with student
colleagues, faculty/staff members, other professionals, and clients in agency settings..
Honesty/Integrity: The ability to demonstrate truthfulness to oneself and to others, demonstrate
moral excellence and trustworthiness.
Respect: The ability to honor, value, and demonstrate consideration and regard for oneself and
others; can disagree with others in a respectful manner; can accept disagreement and discussion
in a non-defensive manner.
Reverence for learning: The ability to demonstrate respect for knowledge and commitment to
its acquisition; take responsibility for one’s own learning, and come to class prepared to
participate.
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Emotional maturity: The ability to adjust one’s emotional state to a suitable level of intensity
in order to remain appropriately engaged with one’s surroundings; the ability to maintain
appropriate boundaries; self-discloses appropriately.
Reflection: The ability to review, analyze, and evaluate the success of past decisions in an effort
to make better decisions in the future; the ability to recognize one’s personal issues and be
willing to discuss them as appropriate to making oneself a better social worker.
Flexibility: The ability to accept and adapt to change.
Responsibility: The ability to act independently, demonstrating accountability, reliability, and
sound judgment.
Respect for diversity: The ability to demonstrate respect for diversity in race, ethnicity,
religion, sexual orientation, age, ability and gender.
Ethics: The ability to demonstrate behavior in compliance with the NASW Code of Ethics and
within what is expected from the Social Work Practice Act.
ISU Student Code of Conduct
To progress toward the degree, students must adhere to the ISU Student Code of Conduct. A
brief overview of the Code is given below. You are strongly encouraged to read the text that is
available at: http://deanofstudents.illinoisstate.edu/conflict/conduct/code/
All ISU students and registered student organizations are subject to disciplinary sanctions when
their conduct is deemed detrimental or disruptive of the purpose and/or goals of the University.
Students are obligated to act in ways that respect:
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The fundamental rights of individuals
The rights of others based upon the nature of the educational process
The rights of the University, and
Adherence to local, state, and federal laws
The Code is both prescriptive and proscriptive. It prescribes student obligations and proscribes
dishonesty, illegal acts, and conduct that endangers or damages the persons or property of others.
Procedures for sanctioning students as well as appeal procedures are specified.
Practicum in Place of Employment
Please see Field Manual.
http://socialwork.illinoisstate.edu/fieldwork/graduate/
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Student Rights and Responsibilities
Students' rights and responsibilities are thoroughly described in Article II of the Illinois State
University Constitution which is available on the University Web site at. Specific information
about adjudication procedures, disciplinary sanctions, student grievances, and sexual harassment
are also presented.
Information on student rights and responsibilities, including summary information on the
grievance and appeals process and procedures, is also disseminated to students and faculty
through the School of Social Work's Web site, and the MSW Practicum Manual.
Illinois State University’s Constitution states that, "Student freedom to learn and faculty freedom
to teach are inseparable facets of academic freedom. The freedom to learn depends upon
appropriate opportunities and conditions in the classroom, on the campus, and in the larger
community." The Constitution identifies and describes the following student rights:
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Admission to the University without discrimination Protection of freedom of expression
Protection against improper academic evaluation
Protection against improper disclosure
Freedom of association
Freedom of inquiry and expression
Student participation in academic governance
Disciplinary and Grievance Procedures
Grievance Policy
A grievance is defined as a complaint arising out of any alleged unauthorized or unjustified act
or decision by a member of the University community which in any way adversely affects the
status, rights, or privileges of a member of the University community.
Formal and informal procedures for resolving grievances are available both within the School of
Social Work and at the University level through the Community Rights and Responsibilities unit
in the Dean of Students Office. The School and the University encourage informal resolution of
disputes whenever possible before seeking resolution through formal procedures. In general,
formal grievances initiated prior to attempting informal resolution will be rejected for review by
the School’s Grievance Committee and Community Rights and Responsibilities. Exceptions are
granted only when the faculty, staff member, or student has demonstrated that attempting an
informal resolution is impossible. The School and the University also encourage disputants to
attempt to resolve grievances within the School prior to engaging the University grievance
process, whenever possible. Grievances fall into one of two categories, student-initiated or
school-initiated grievances. You can link to the grievance policy here
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http://socialwork.illinoisstate.edu/academics/resources.shtml, but it is also included as an
appendix at the end of this document.
Student Appeals and Grievances
The School Appeals Committee hears student appeals and grievances and oversees the appeal
and grievance procedures.
Community Rights and Responsibilities (CR & R) in the Dean of Students Office coordinates the
University student disciplinary grievances and conflict resolution processes. Alternative dispute
resolution services are available. Student disciplinary matters are reviewed by both the
administrative staff and the University Hearing Panel. The Student Grievance Committee
reviews student grievances against faculty and staff. The Student Code Enforcement Review
Board reviews appeals of both processes
For more information or help, telephone CR&R (309) 438-8621 or visit the office located in 120
Student Services Building.
Termination from the MSW Program/Students Rights
The School of Social Work follows the Graduate School’s and the University's policies for
termination of graduate students specified in the Graduate Catalog at
http://illinoisstate.edu/catalog/ . University policy mandates that when a student’s cumulative
grade point average (GPA) falls below a 3.0 on a 4.0 scale, he or he or she is placed on academic
probation. A student may be placed on probation for a period not to exceed 12 credit hours.
A student also may be terminated from the MSW program and or the University for academic
dishonesty. All charges of academic dishonesty are referred to Community Rights and
Responsibilities in the Dean of Students Office for resolution
Students may be terminated from the graduate MSW Program for two reasons; if their GPA falls
below 3.0 or for professional misconduct.
A student also may be terminated from the MSW program for unacceptable performance (i.e.,
violation of the NASW Code of Ethics or the Illinois Clinical Social Work and Social Work
Practice Act, violation of the ISU Student Code of Conduct, or illegal behavior). If the grievance
cannot be resolved informally, a formal grievance will be forwarded to the School Student
Concerns Committee by the MSW Program Director. If the School Student Concerns Committee
determines that the grievance is serious enough to warrant termination from the MSW program,
the Director of the School of Social Work will send the student a letter of termination from the
program and the reasons for it within 7 days of the Committee’s determination. Please see the
dispositional concerns process articulated in the Grievance Policy at the end of the handbook as
the Appendix or by going directly to the link.
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PART VI: Technology Resources
Technology on Campus
The following information has been adapted from information published on the ISU web site.
To be successful in your graduate program at ISU you will need computer skills and computer
access. Computer and Internet usage have become critical factors in academic success. The
computer is essential for preparing papers, conducting statistical analyses, and connecting to the
library. You will use e-mail and the World Wide Web regularly both in and out of class. Some
classes will require other technologies such as newsgroups, listservs, or specialized software
applications.
A personal computer and printer is recommended but not required. A number of well-equipped
computer laboratories are available on campus, location and hours can be found at
http://ulabs.illinoisstate.edu/. Generally, there is no waiting; however, as the semester goes on,
facilities get busier and wait times vary. Peak use times are afternoons. Use of the labs is free to
students with current ID Cards, except for laser printing.
To do your academic work effectively, at a minimum, you will need access to a Pentium-based
PC or a PowerPC-based Macintosh. The Buying Guide specifies the current campus buying
standard. If you plan to purchase a computer, you may want to buy from one of several direct
vendors who have relationships with ISU. You can access a copy of the The Buying Guide at
http://techzone.illinoisstate.edu/
During your first few days on campus, you will sign up for personal access. You will receive
what we call a ULID, which stands for University Logon Identification. This will get you an email account, space to create your own home page, and a listing in the Illinois State University
electronic phone-book.
There are a couple different methods of connecting to the internet on campus. They are as
follows:
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ResNet: For a fee, students who live in the campus residence halls may subscribe to
ResNet, a high-speed, always-on network connection. For more information, please visit
http://resnet.illinoisstate.edu/
Wireless: Wireless access is free to all affiliates of the university. Wireless hotspots can
be found throughout campus, including in the Bone Student Center and Milner Library.
When you sign up for your ULID access, you will agree to the Illinois State University
Appropriate Use Policy. You should read the document carefully and understand that resources
must be used in an effective, ethical, and lawful manner. Passwords should be guarded. All
infractions are considered to be significant and will be dealt with as out-lined in the policy.
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While ISU fully supports freedom of speech, each member of the University community is
responsible for his or her image as well as the image of Illinois State University.
We highly recommend that you become familiar with the ISU Web site. From the campus home
page at http://illinoisstate.edu/ you can explore ISU via an interactive map, link to the library,
follow ISU athletic teams, discover scheduled cultural events, research ISU programs, services,
and policies, and connect to extra-University sites.
School of Social Work Web Page
A great deal of information about the School and its educational programs is available through
the School of Social Work’s Web page: http://socialwork.illinoisstate.edu/
Documents available include: the MSW and BSW Student Handbooks; the MSW and BSW
Field Manuals, the MSW Admissions Criteria and the Curriculum Policy Statement from the
Council on Social Work Education for MSW and BSW programs. In addition a number of
academic and professional links are provided that make useful information and resources easily
available.
Communication in the School
Electronic
The School uses e-mail as the major means to distribute important information about school
programs, deadlines, events, course materials, and other communications. Faculty may exchange
papers or other documents with students electronically. For students living outside
Bloomington/Normal, email is a major help.
The School of Social Work mailing address is:
Campus Box 4650
Illinois State University
Normal, IL 61790-4650
Technology Services
University Logon ID (ULID)
As a student at ISU you are eligible for Internet services including an electronic (e-mail) account
at no charge. To access services you must go through an application process to validate a
University Logon ID (ULID). Through the ULID, students receive the following services:
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Email & Exchange
My.IllinoisState.edu
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RedbirdMail
Blackboard
Wireless
ResNet
Datastore
Personal blog
iPeople
Software downloads
Logging on to campus computers
To validate your ULID, go to the Technology Support Center home page at
http://helpdesk.illinoisstate.edu/kb/1760/Overview_of_ULID_accounts/ and read and follow the
instructions in the links. You can do this from any computer that is currently connected to the
ISU network and that has access to the home page. All users are responsible for reading and
abiding by the Appropriate Use Policy. Directions for activating Ulids also can be found at:
http://helpdesk.illinoisstate.edu/kb/1021/How_do_I_activate_my_ULID_account/
If you have trouble activating your account call the Technology Support Center (309-438HELP).
Virus Protection & Malware Removal
Computer viruses can cause major losses of productivity and can maliciously hamper or destroy
computer applications or files. Anti-virus software must be downloaded and installed onto any
computer that connects to the Illinois State University network (both work and personal
computers). Microsoft Security Essentials is currently the product of choice for personallyowned Windows computers at Illinois State. ClamXav, a free virus scanner, is recommended for
Mac OS X users at Illinois State on both personally-owned and institutionally-owned computers.
Virus protection and malware removal at Illinois State is:
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Free
Up-to-date anti-virus and malware protection
Available for all university-owned and personally-owned computers
Individuals can obtain free of charge Microsoft Security Essentials and Clam Xav for their
personally-owned computers by visiting the University Computer Help Desk website. Additional
information about Virus Protection & Malware Removal by calling (309) 438-HELP or by
visiting the TechZone Service Center, located on the second floor of the Bone Student Center,
across from Barnes and Noble Campus Bookstore.
University Labs (uLabs) and Walkup Stations
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uLabs at Illinois State is comprised of six general-purpose computer labs containing a total of
over 400 seats around campus open to Illinois State University students. These labs are located in
These labs are located in Milner Library, Schroeder Hall, Stevenson Hall, Vrooman Center, and
Watterson Towers. Any University member can sign in with their ULID and password. There are
also walkup computers in many locations around campus for quick access. Pay printing is
available at all uLabs, though only some have color printing available. Specific information
about the uLabs, including operating hours, software available, and directions, may be found at
uLabs.IllinoisState.edu
Off-Campus Connectivity
If you want to access certain University resources from off-campus, you need to use the VPN
Client. Use the VPN Client when you are connected through your home Internet Service
Provider (ISP) and want to check your ISU email using a stand-alone client Students online
If you have any questions regarding off campus connectivity, please contact the Helpdesk at
https://helpdesk.illinoisstate.edu/ulid/ or call (309-438¬HELP).
Technical Alerts
These can be found at http://alerts.illinoisstate.edu/ and keep the University community informed
of current viruses, phishing attempts and malware as well as web, email, and other system
planned and unplanned outages.
Technology Support Center
The Technology Support Center is available at http://helpdesk.illinoisstate.edu/. On their page
they have various options for contacting them including a live chat, help request form, their
current email address and a map to their location on campus. You can also contact the Support
Cener by calling 309-438-4357. Their support center is open 24 hours a day, seven days a week
except for all University holidays and closures.
The Technology Support Center is dedicated to assisting students, faculty, and staff at Illinois
State University. We focus on supporting personally-owned devices, like computers and phones.
Our relationship with departmental support units enables us to help faculty and staff with
university-owned computers and devices too.
The Support Center supports:
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Windows and Mac
My Illinois State, Email, and Exchange
Passwords and other ULID services
Datastore and other network drives
Wireless and VPN
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Microsoft Security Essentials & ClamXav
Microsoft Office
uPrint Pharos mobile printing
ReggieNet & Blackboard
Service Desk Express (Magic)
Policy On Appropriate Use Of Information Technology Resources And Systems
All members of the University community are bound by Policy On Appropriate Use Of
Information Technology Resources And Systems. ISU Information Technology Resources and
Systems are owned by the University and are to be used in support of the educational, research
and public service mission of the University. All individuals who use ISU Information
Technology Resources and Systems, whether from on campus or off campus, are responsible for
using these resources and systems in an effective, ethical, and lawful manner. Use of ISU
Information Technology Resources and Systems are subject to University policies, procedures,
and applicable state and federal laws. More information on this policy can be found at:
http://policy.illinoisstate.edu/technology/9-2.shtml.
PART VII: Campus Resources
The School of Social Work is committed to making your graduate education as meaningful and
enjoyable as possible. Below is an alphabetical list of selected resources and supports that may
help you during your time at ISU.
Bone Student Center/Braden Auditorium
100 N. University Street Campus Box 2640
http://bonestudentcenter.illinoisstate.edu/
The Bone Student Center provides facilities, programs, and services, primarily for students, that
complement the educational goals of the University. Included within the Center are Restaurants;
a Bookstore; Photo Copying; ID Card Office; InfoCentre; Bus and Event ticket sales; Banner
Service; ATMs and check cashing; the Lobby Shop; Vending Machines; E-Mail Express; study
lounge areas; and multipurpose rooms for student activities and programs. Adjacent to the Center
are the Bowling and Billiard Center and a 515-space parking lot.
Braden Auditorium seats 3,483 on three levels. It is an academic and public service facility and
an entertainment center for the University and the community.
Career Center
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185 Student Services Building Campus Box 2520
(309) 438-2520
http://careercenter.illinoisstate.edu/
The Career Center will assist you with all aspects of employment. The office provides individual
job-search assistance, programs and presentations, computerized resume referral to employers,
job listings both on and off campus, on campus interviewing, employer outreach, and offers a
Graduate School/Professional School Day.
Child Care Center
124 Turner Hall Campus Box 5060
(309) 438-5026
http://childcarecenter.illinoisstate.edu/
The Illinois State Child Care Center offers high quality, affordable child care services to children
3-10 years old. The Center is licensed for 30 children at a time with care provided in 124 Turner
and 105 Fairchild. Lunch and two snacks are provided daily. Call for an application or visit 124
Turner Hall and ask for the Director.
Dean of Students Office
144 Bone Student Center Campus Box 2700
(309) 438-2008
http://deanofstudents.illinoisstate.edu/
The Dean of Students Office serves all students of Illinois State University by providing
programs and services designed to complement and enhance the academic experience. The office
provides support and assistance to students including advocacy and dispute resolution services.
Disability Concerns
350 Fell Hall Campus Box 1290
(309) 438-5853
http://disabilityconcerns.illinoisstate.edu/
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Disability Concerns provides a welcoming atmosphere for individuals with disabilities by
assisting each student to function independently in the University community and by providing
equal access and opportunity to accomplish educational, professional and personal goals. As a
unit of the Student Affairs Division, Disability Concerns is the office designated to provide
approved accommodation services for students, faculty, staff, and guests with disabilities.
Diversity Advocacy
387 Student Services Building Campus Box 5800
Phone: (309) 438-8968
http://deanofstudents.illinoisstate.edu/students/get-help/diversity/
Diversity Advocacy is a Division of the Dean of Students Office. The mission of the Diversity
Advocacy is to raise diversity awareness in all students, faculty, and staff, and to facilitate a
supportive environment for diverse cultures. The Office sponsors a wide variety of programs
including traditional theme months, and yearlong programming for African American, Latino,
Asian, Native American, Gay, Lesbian, Bisexual and Transgendered (GLBT), and women
members of the campus community in conjunction with MECCPAC (Multi-Ethnic Cultural and
Co-curricular Programming Advisory Committee)
Financial Aid Office
231 Fell Hall Campus Box 2320
(309) 438-2231
http://financialaid.illinoisstate.edu/
The Financial Aid Office staff is available to answer questions regarding financial aid programs
as well as to assist students in completing financial aid forms and locating employment
opportunities on and off the campus.
Students interested in applying for financial aid at ISU should complete the Free Application for
Federal Student Aid (FAFSA) or the Federal Renewal Application. The preferential application
filing date is March 1. For further information regarding the application process or services
available, review the other links in the FAO Web page or contact the office.
Health and Accident Insurance
Student Health and Accident Insurance fees purchase a health and accident insurance policy
intended to meet the needs of students without other insurance or to provide 100% coverage for
insured expenses by coordinating with a family policy which offers world-wide coverage. The
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schedule of benefits includes a range of services. A complete scheduled of benefits is available
from the Office of Student Insurance, 230 Student Services Building, (309) 438-2515.
Health Promotion and Wellness at Illinois State University
Student Fitness Center Complex
McCormick Hall 187
(309) 438-WELL (9355)
http://wellness.illinoisstate.edu/
Health Promotion and Wellness fosters a thriving, engaged campus community that advances
wellness at all levels.
InfoCentre
Bone Student Center (1st Floor)
(309) 438-4636
The ISU InfoCentre is the campus resource for information and referral. Trained staff is
available to answer any question about ISU in person or on the phone, for currently enrolled
students, and for faculty and staff.
Julia N. Visor Academic Center
12 Vrooman Center Campus Box 4070
Normal, IL 61790
Phone: (309) 438-7100
VisorCenter@IllinoisState.edu
The Julia N. Visor Academic Center is a division of University College that provides services
and programs designed to assist students in their pursuit of academic excellence at Illinois State
University.
MediaLab
150 Student Services Building Campus Box 2700
(309) 438-3125
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http://sga.illinoisstate.edu/initiatives/services/medialab.shtml
The MediaLab, located in the Student Services Building, provides information and assistance to
students and faculty. Facilities for graphic materials production include but are not limited to,
letter cutting, lamination, binding, overhead transparency production, and photocopying services.
The MediaLab has facilities available for clients to produce instructional and presentation
materials at a minimal cost. For a complete list of services, please visit the Web site above.
Milner Library
201 N. School Street Campus Box 8900
(309) 438-3451 (Information desks)
http://library.illinoisstate.edu/
Vanette Schwartz - Social Sciences Librarian
Office: Milner 416
(309) 438-3486
vmschwa@ilstu.edu
The library's collection of materials in social work and the social sciences is located on the fourth
floor. Major reference works are available including social science encyclopedias, dictionaries,
handbooks, bibliographies and statistical sources. The library's collection of books in social work
is extensive, covering child and family welfare, social casework, child abuse, adoption, family
and public welfare law, social policy, and community organization, as well as books on
minorities, the aged, the disabled, substance abusers and juvenile delinquents.
Milner Library subscribes to some 125 journals in social work and related areas. Most major
journals in the field are available in print form with an increasing number of titles online. The
library provides access to the journal literature through paper and electronic indexes including
Social Work Abstracts, Social Sciences Abstracts, Sociological Abstracts, Child Abuse, Child
Welfare and Adoption Database, PsycINFO, GPO Monthly Catalog, Academic Universe, and
Congressional Universe.
For materials that Milner Library does not own, Interlibrary Loan services are available. Books,
journal articles, dissertations and other materials may be requested electronically using forms
provided on the Milner Library homepage. A statewide system provides delivery of materials
from other libraries, usually within a week to ten days.
Office of Equal Opportunity, Ethics, and Access
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208 Hovey Hall Campus Box 1280
(309) 438-3383
http://equalopportunity.illinoisstate.edu/
The Office assists with concerns and questions about accessibility, sexual harassment, and
discrimination. In an effort to educate the students, faculty, and staff of Illinois State University,
the Office of Equal Opportunity, Ethics, and Access offers the University community a number
of formal and informal training opportunities throughout each academic year. Topics include
search committees, disability, sexual harassment, and diversity.
Office of Parking and Transportation
709 N Main St Campus Box 9250
(309) 438-8391 or
(309) 438-8631 University Police
http://parking.illinoisstate.edu/
The Office of Parking and Transportation regulates and enforces University parking and vehicle
policies. It requires that all student vehicles, including motorcycles and mopeds, be registered
through the Office of Parking and Transportation.
All vehicles occupying University parking facilities, other than metered spaces, during the posted
hours must display a valid and appropriate parking permit/decal. Permits are sold only by
Parking and Transportation; purchase from any other source voids the permit. Permits may not
be resold to a second party. The Office of Parking and Transportation reserves the right to revoke
parking privileges for any violations. The Office of Parking and Transportation expects you to
know the regulations regarding vehicle registration, visitor parking, and temporary permits. All
this information is available in a detailed parking regulation pamphlet available at 709 N. Main
St. or on the Web site listed above.
Office of the Registrar
102 Moulton Hall Campus Box 2202
(309) 438-2188
http://registrar.illinoisstate.edu/contact/
The Office of the Registrar provides assistance to students when they are registering for classes
at Illinois State along with transcripts, evaluation services, enrollment verifications, veterns and
military services and academic records.
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PATH Crisis Center
201 E. Grove Street Bloomington, IL 61701
(309) 827-4005 or 1-800-570-7284
kzangerle@pathcrisis.org
http://pathcrisis.org/
PATH (Providing Access to Help) is a well-established information, referral, and crisis services
agency in Bloomington. It provides a 24 hour, seven days a week crisis, information, and referral
hotline service for people of all ages, including people age 60 and older and their caregivers, and
intervention for people who are homeless.
Police Department– Illinois State University
Illinois State University Police Department
105 Nelson Smith Building - Campus Box 9240
438-8631 (voice) 438-8266 (TDD)
http://police.illinoisstate.edu/
The Police Department site has necessary information if you need to report a crime or make a
complaint. It also provides links to criminal justice related Web sites and the Bloomington and
Normal Police Department Web sites.
Police Department - Normal
100 E. Phoenix Avenue Normal, IL 61761
(309) 454-9535
Police Department - Bloomington
305 South East St.
(309) 434-2700
Recreation Services
Student Fitness Center and McCormick Hall
(309) 438-7529
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http://campusrecreation.illinoisstate.edu/
The Student Fitness Center provides information on intramural leagues and sports clubs as well
as cardiovascular equipment and circuit training equipment. The Free Weight Gym offers
strength training equipment, dumbbells and plates accessories.
Activate Adventure Connection
The Adventure Program is committed to providing outdoor experiences and wants you to have
adventures on your own as well. Our rental center has all the equipment you need for any
adventure including hiking, camping, backpacking, canoeing, and kayaking
(309) 438-8419
http://adventureconnection.illinoisstate.edu/rental/
Webring Golf Course
http://www.isugolf.com/
Redbird Ride
709 N. Main Street Campus Box 9250
(309) 438-8391
http://parking.illinoisstate.edu/campus_busing/
The Redbird Express provides transportation around Illinois State University campus, Monday
through Friday, from 7:30 a.m. to 7:00 p.m. during fall and spring semester on all regularly
scheduled class days. NiteRide provides transportation from 7:00 p.m. to 1:00 a.m., seven days a
week during fall and spring semesters, around campus and to other locations. These services are
free to all faculty, staff, students, and visitors of Illinois State University when they show their
valid University ID card.
Because Illinois State University strives to accommodate all riders, the NiteRide bus service
operates a special curb-to-curb service. The service area of the Special Service Bus is a 3/4 mile
radius of the NiteRide fixed route service area.
Speech and Hearing Clinic
211 Rachel Cooper/Fairchild Hall Campus Box 4720
(309) 438-8641
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http://csd.illinoisstate.edu/clinic/default.shtml
Students may obtain evaluation and therapy services at the Speech and Hearing Clinic for a wide
range of speech, language, voice, and stuttering disorders. They also may receive hearing
services including hearing testing, auditory training, and all aspects of hearing aid dispensing and
management. Please contact the Clinic for appointments.
Student Accounts
607 W. Dry Grove
(309) 438-5643
http://studentaccounts.illinoisstate.edu/
The Student Accounts Office, a unit within the Office of the Comptroller, is responsible for the
Centralized Accounts Receivable System (CARS) that handles the student billing statements.
The office will answer any questions you may have about your billing statement, payments
received, or the charges you are assessed. The student billing system handles charges for tuition,
fees, on-campus housing, library, and others expenses incurred while attending ISU, exclusive of
textbooks and personal items. Information on where to make payments is available on their web
site.
Student Counseling Services
(306) 438-3655
http://counseling.illinoisstate.edu/
Student Counseling Services (SCS) assists students with personal, academic, and career related
concerns by providing counselling, outreach, and consultation services on a voluntary,
confidential, and no-fee basis. It also provides training for undergraduate and graduate students.
All services are provided in a manner to support cultural and racial diversity and to foster an
environment of respect for individual and group differences.
Student Health Services
226 Student Services Building Campus Box 2540
(309) 438-8655
http://healthservices.illinoisstate.edu/
Students who call when the clinic is closed will hear a recorded message providing instructions
on how to obtain care elsewhere during closure. The Student Health program consists of two
components (1) the On-Campus Student Health Service (SHS), and (2) a comprehensive lowPage 51 of 80
cost Student health and Accident Insurance Plan that supplements services available through the
SHS. All students who register for one or more credit hours and pay a Student Health Service
fee, and all graduate students with a tuition waiver who pay a Student Health Service fee, are
entitled to use all the services at the on-campus Student Health Service for the entire semester or
session.
All students who register for one or more credit hours during the fall and spring semesters, the
summer session, and all graduate assistants with a tuition waiver who pay the SHS fee are
eligible for care at the SHS. In general, services covered include all nurse and physician visits,
most lab/x-ray services and health education. Services available at an additional cost include
prescriptions, allergy injections, and immunizations, colonoscopy, tests sent off campus to a
reference lab and crutches, ankle wraps and other soft goods.
A Sexual Assault Prevention and Survivor Services Coordinator is available at SHS to meet
confidentially with survivors/victims to assess services needed, and to assist with accessing
services. Follow-up and support services are also provided. Additional confidential services
available to survivors include medical intervention (testing/treatment for sexually transmitted
infections, pregnancy testing, etc.), counseling and referral. Survivors are encouraged to contact
the Sexual Assault Prevention and Survivor Services Coordinator at SHS (438-7948) or (4383655). Contacting the Coordinator will not result in criminal charges being filed. Filing charges
remains a decision that only the survivor is empowered to make.
Student Legal Services
Dean of Students Office Community Rights and Responsibilities
120 Student Services Building
Campus Box 2440
(309) 438-2571
Legal Services, offered through the Dean of Students Office, provides legal guidance to Illinois
State University students. Funded through student fees, the office provides free general advice to
assist students with any legal concerns that may arise while attending Illinois State. Legal
Services provides initial consultation, gives general recommendations, and helps the students
understand the legal process. In some instances the office will facilitate the process for the
student to acquire appropriate legal representation.
University Operator
103 Williams Annex
Campus Box 3500
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On-Campus: Press 0 (zero) from any University telephone or call 8-2941 from any TTY.
Off-Campus: Call (309) 438-2111 or call
All University telephone directory information is provided by the University Operator Services
Center.
The University Operator Services Center is a unit of the Telecommunications Office, located in
103 Williams Annex on the northeast end of Williams Hall. The Telecommunications Office can
be reached by pressing 8-8731 from any University telephone.
PART VIII: Opportunities for Participation
The School of Social Work recognizes that our students have much to offer to the University and
to the continued development of our programs. MSW students are welcomed and encouraged to
participate in University and school governance through committee work. Committee
membership is open to all students. Student input is critical to the school in four areas:

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

Faculty evaluation
Faculty hiring
Practicum placement and evaluation
Student and professional organizations
University Committees and Organizations
Student representatives have the opportunity to contribute to and solicit information about
University and school governance, and the agendas of student and professional organizations.
Through these memberships, students contribute to the formulation and modification of policy
affecting academic and student affairs, and participate in the ongoing evaluation of the MSW
program.
Faculty Evaluation
All students enrolled at Illinois State University have regular and repeated opportunities to
evaluate their instructors. At the end of each course, students are given standardized faculty
evaluation forms to complete and the opportunity for a written critique of the class. The
evaluations are confidential. The results are given to faculty to use in strengthening their
teaching. The evaluations become part of each faculty member’s annual review as well as
reviews for tenure and promotion.
Faculty Hiring
Students have the opportunity to meet both formally and informally with candidates being
considered for faculty positions, and to contribute their points of view to hiring decisions.
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Practicum Placement and Evaluation
MSW students work with the Director of Field Education to select and negotiate field practica
that meet their educational and career objectives. Student evaluation of the success of their
placements is essential to the strength and continued development of the field education
component of our MSW program.
Illinois State University Committees
The information on University committees and organizations is taken from ISU print
publications and the ISU web site.
Graduate Council
Campus Box 4040
(309)438-3979
http://grad.illinoisstate.edu/faculty/council/
The Graduate Council formulates regulations and provides direction for the Graduate School
regarding graduate education at Illinois State University. The Council consists of the Associate
Vice President for Graduate Studies or designee (e.g., Director of Graduate Studies), the
members of the four standing committees (Admissions, Curriculum, Membership, and Research)
who are elected by full members of the graduate faculty, and graduate students. The Council
meets monthly during the fall and spring semesters.
Academic Senate
408 Hovey Hall - Campus Box 1830
(309) 438-8735
http://academicsenate.illinoisstate.edu/
Within the limits established by Illinois legislative statute, the Board of Higher Education, and
the Board of Trustees, the Academic Senate is the primary governing body recommending
educational policy, advising the President on its implementation, and providing for faculty, staff
and student participation in academic governance.
The voting membership is composed of twenty-nine tenured and tenure-track faculty members,
one non-tenure track faculty member, one faculty associate, twenty student members from the
Student Government Association, the Student Body President, a representative of the
Administrative Professional Council, and a representative of the Civil Service Council.
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Part IX: Closing Remarks
Now that you have had an opportunity to read through the MSW Student Handbook, the faculty
and staff hope that you will use this book as your own personal guide to have a successful
experience while attending Illinois State University School of Social Work. We hope that you
will have an enjoyable experience, establish strong collegial relationships with your peers and
with the faculty, as well as expand your knowledge of advanced practiced in the field of social
work.
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Appendix
ISU School of Social Work
GRIEVANCE POLICY
A grievance is defined as a complaint arising out of any alleged unauthorized or unjustified act
or decision by a member of the University community which in any way adversely affects the
status, rights, or privileges of a member of the University community.
Formal and informal procedures for resolving grievances are available both within the School of
Social Work and at the University level through the Community Rights and Responsibilities unit
in the Dean of Students Office and the Provost Office. The School and the University encourage
informal resolution of disputes whenever possible before seeking resolution through formal
procedures. In general, formal grievances initiated prior to attempting informal resolution will be
rejected for review by the School’s Student Concerns Committee and Community Rights and
Responsibilities. Exceptions are granted only when the faculty, staff member, or student has
demonstrated that attempting an informal resolution is impossible. The School and the
University also encourage disputants to attempt to resolve grievances within the School prior to
engaging the University grievance process, whenever possible. Grievances fall into one of two
categories, student-initiated or school-initiated dispositional concerns.
Student-Initiated Grievances
There are four types of student-initiated grievances:
1. Grade dispute: a student disputes a grade received for a course.
2. Non-grade dispute: a student alleges a dispute or conflict not related to grades.
3. Discrimination allegation: a student alleges intolerance or discriminatory behavior.
4. Field Placement Conflict: a student alleges that conditions in the field placement make
satisfactory completion of the placement difficult or impossible.
School-Initiated Dispositional Concern
There are two types of school-initiated dispositional concerns.
1. Academic performance: a faculty member, staff member, or field instructor raises a concern
about a student’s academic integrity. (See Faculty Referral for Academic Dishonesty for
CRR policy and procedures.)
2. Non-grade performance: a faculty member, staff member, or field instructor raises a
concern about a student’s non-academic performance (i.e., violation of the NASW Code of
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Ethics, the Illinois Clinical Social Work and Social Work Practice Act, or ISU Student Code
of Conduct, or illegal behavior). The following list the non-grade performance indicators:

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
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

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Collaboration: The ability to work together, especially in a joint intellectual effort; asks
for help appropriately; understands and demonstrates the ability to work professionally
with student colleagues, faculty/staff members, other professionals, and clients in agency
settings..
Honesty/Integrity: The ability to demonstrate truthfulness to oneself and to others,
demonstrate moral excellence and trustworthiness.
Respect: The ability to honor, value, and demonstrate consideration and regard for
oneself and others; can disagree with others in a respectful manner; can accept
disagreement and discussion in a non-defensive manner.
Reverence for learning: The ability to demonstrate respect for knowledge and
commitment to its acquisition; take responsibility for one’s own learning, and come to
class prepared to participate.
Emotional maturity: The ability to adjust one’s emotional state to a suitable level of
intensity in order to remain appropriately engaged with one’s surroundings; the ability to
maintain appropriate boundaries; self-discloses appropriately.
Reflection: The ability to review, analyze, and evaluate the success of past decisions in
an effort to make better decisions in the future; the ability to recognize one’s personal
issues and be willing to discuss them as appropriate to making oneself a better social
worker.
Flexibility: The ability to accept and adapt to change.
Responsibility: The ability to act independently, demonstrating accountability,
reliability, and sound judgment.
Respect for diversity: The ability to demonstrate respect for diversity in race, ethnicity,
religion, sexual orientation, age, ability and gender.
Ethics: The ability to demonstrate behavior in compliance with the NASW Code of
Ethics and within what is expected from the Social Work Practice Act.
The informal and formal procedures for each of the dispositional concerns listed above are
described below. Flow charts for these procedures are located at the end of this document. (See
Appendix A, Informal Grievance Procedure and Appendix B, Formal Grievance Procedure.)
Student Concerns Committee
The School Student Concerns Committee hears and attempts to resolve disputes associated with
both student-initiated and school-initiated grievances. The Committee is comprised of the
Director of the School of Social Work, the BSW Program Director, the MSW Program Director,
the Director of Field Education, the Director of Recruitment and Admissions, and the Director of
Student Services. The Director of Student Services serves as a student advocate and, therefore, is
a non-voting member. The Student Concerns Committee convenes as needed. When it is
convened, the Committee is chaired by the director of the program associated with the complaint,
(i.e., BSW Program Director, MSW Program Director, or Director of Field Education).
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STUDENT-INITIATED GRIEVANCES
1. Grade Dispute
When a student disputes a final grade, they must follow the University policy which can be
found at the Provost website at: http://provost.illinoisstate.edu/students/
Appeals to final grades must be made to the Department Chair/School Director.
If a student wants to grieve a grade other than the final grade, the student should seek an
informal resolution with the faculty member, prior to filing a formal grievance. If this proves
unsuccessful, it is strongly recommended that the student next seek informal resolution through
discussion with the School’s Director of Student Services (DSS) who may involve the relevant
program director (i.e., MSW Program Director, BSW Program Director, Director of Field
Education; or the Director of the School of Social Work). If these additional attempts at informal
resolution also are unsuccessful, the student may file a formal grievance with the School of
Social Work.
In formal grievances, the burden of proof is on the student to show that the action taken against
him/her was without justification or basic fairness and resulted in negative consequences for the
student.
In the School of Social Work faculty have discretion whether or not to change a grade. The
School Student Concerns Committee may recommend solutions to the dispute, but the faculty
member makes the final decision whether she or he will implement any of the Committee’s
recommendations.
Informal Grievance Procedure (other than for a final grade)
1. The student discusses his or her grade complaint with the faculty member.
2. If the complaint is not resolved, there are two possible next steps.
a. Student completes the School Grievance Form (see Appendix C) and submits it to the
Director of Student Services (DSS) for continued efforts at informal resolution. A written
grievance should include the student’s evidence that he/she met the objectives of the
course or assignment, the student’s understanding of why the staff/faculty member
assigned the grade , attempts made by the student to informally resolve the grade dispute
with the staff/faculty member, and the outcome of these attempts, OR
b. Student formally grieves his or her complaint with Community Rights and
Responsibilities in the Dean of Students Office.
3. If the student submits the School Grievance Form, the Director of Student Services (DSS)
refers the complaint to the named party or parties and the relevant program director (MSW,
BSW, or Field) or the Director of the School, who will meet with the student to attempt
resolution, OR the DSS will make a referral to CRR.
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4. If the student alleges discrimination or harassment, the complaint is automatically referred by
the DSS to the Office of Equal Opportunity, Ethics, and Access (EOEA).
5. If the second effort at informal resolution within the School is unsuccessful, the Grievance
Record (i.e., the Grievance Form, respondent response to the complaint, and the history of
attempts at resolution) is forwarded by the relevant program director or the Director of the
School of Social Work to the School of Social Work Student Concerns Committee for a
formal hearing.
Formal Grievance Procedure (other than for a final grade)
1. Upon receipt of the Grievance Record, the Student Concerns Committee Chair forwards a
copy of the grievance to the faculty member and student involved in the grade dispute and to
the Committee members, schedules a hearing and notifies the parties to the dispute and the
Committee members of the scheduled meeting time and place.
2. The faculty member will make a written response to the complaint and will forward this to
the Student Concerns Committee. The Committee will immediately forward a copy of the
response to the student who filed the grievance.
3. The Student Concerns Committee will convene to hear the dispute and make
recommendations. The student may bring a supportive representative of his or her choice to
the meeting who will be a non-participating attendee. The student and the faculty member
will each have 15 minutes to present their cases to the Committee. Once the cases have been
made and any follow-up questions answered, the student, student’s support person, and the
faculty member will leave the room so that the Committee can deliberate.
4. The Committee usually will reconvene that day with the disputants to present its decision and
any recommendations orally. However, the Committee may elect not to reconvene.
5. The Committee will present its decision in writing (the Student Concerns Committee Report)
regarding the grade including any suggestions to resolve the grievance, and the rationale for
its decision within 7 days.
6. The Student Concerns Committee Report will be forwarded to the Director of Student
Services to become part of the student’s permanent file.
7. The process will be resolved within 60 days from the day the grievance is filed in order to
allow a student time to file a grievance at the University level..
8. If the student is still dissatisfied, she or he may file a grievance with the University’s Student
Grievance Committee within 90 days from the date the grade was assigned (see “Filing A
Grievance at the University Level” below).
2. Student/ISU Community Member Dispute
A student may have a conflict with a staff or faculty member that is not related to grades, or
encounter significant conflict with another student. Other than disputes related to harassment or
discrimination, such conflicts may be addressed in the following ways.
1. If the difficulty is with another student, the student can contact the Dean of Students at
http://deanofstudents.illinoisstate.edu/
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2. If the difficulty is with a faculty or staff member, the student may use the procedure for
informal resolution described below. Please also see Appendix A: Informal Grievance
Procedure.
Informal Grievance Procedure
1. The student discusses his or her complaint with the faculty member, staff member or student.
2. If the complaint is not resolved, there are two possible next steps.
a. Student completes the School Grievance Form (see Appendix C) and submits it to the
Director of Student Services (DSS) for continued efforts at informal resolution no later
than the 11th day of the semester following the complaint, including the summer
semester. A written grievance should include a detailed description of the staff/faculty’s
undesired behavior and evidence that the student suffered negative consequences
associated with that behavior. OR
b. Student formally grieves his or her complaint with Community Rights and
Responsibilities (CRR) in the Dean of Students Office.
3. If the student submits the School Grievance Form, the Director of Student Services (DSS)
refers the complaint to the named party or parties and the relevant program director (MSW,
BSW, or Field) or the Director of the School, who will meet with the student to attempt
resolution, OR the DSS will make a referral to CRR.
4. If the complaint is related to discrimination or harassment, the complaint is automatically
referred by the DSS to the Office of Equal Opportunity, Ethics, and Access (EOEA).
5. If the second effort at informal resolution within the School is unsuccessful, the grievance
record is forwarded to the School of Social Work Student Concerns Committee by the
relevant program director or the Director of the School for a formal hearing.
Formal Grievance Procedure
1. Upon receipt of the Grievance Record from the Director of Student Services, the Student
Concerns Committee Chair will forward a copy of the grievance to the parties involved in the
dispute and to the Committee members, schedule a hearing and notify the parties to the
dispute and the Committee members of the scheduled meeting time and place.
2. The respondent(s) respond to the complaint in writing and will forward this to the Student
Concerns Committee. The Committee will immediately forward a copy of the response to the
person who filed the grievance.
3. The Committee will convene to hear the dispute and make recommendations. The
respondent(s) may bring supportive representatives of their choice to the meeting who will be
non-participating attendees. The parties to the grievance will each have 15 minutes to present
their cases to the Committee. Once the arguments have been made and any follow-up
questions answered, the parties to the dispute and any support persons will leave the room so
that the Committee can deliberate.
4. The Committee usually will reconvene that day with the disputants to present its decision and
any recommendations orally. However, the Committee may elect not to reconvene.
5. The Committee will present its decision in writing (the Student Concerns Committee Report)
regarding the grade including any suggestions to resolve the grievance, and the rationale for
its decision within 7 days.
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6. The Student Concerns Committee Report will be forwarded to the Director of Student
Services to become part of the student’s permanent file. A copy also will be forwarded to the
Director of the School to be placed in the staff/faculty member’s personnel file.
7. The School’s process will be resolved within 60 days from the day the grievance is filed in
order to allow the complainant time to file a grievance at the University level.
8. If the student is still dissatisfied, she or he may file a grievance through the ISU Office of
Community Rights and Responsibilities within 90 days of the alleged act (see “Filing a
Grievance at the University Level” below).
3. Discrimination Allegation
When a grievance is alleged to be based on some form of intolerance or discriminatory behavior,
the Office of Equal Opportunity, Ethics and Access at (309) 438-3383 is the place to begin.
4. Field Placement Conflict
Specific grievance procedures apply when a conflict is related to the field placement. Students
experiencing any kind of difficulty during their field placement should follow the problem
solving procedures delineated below. The process is essential when a placement may be in
jeopardy.
Central to the problem solving process for field placement conflicts is the Placement
Improvement Plan (PIP). A Placement Improvement Plan (PIP) may be initiated by any involved
party (i.e., the student, the agency-based field instructor, the faculty liaison, or the Director of
Field Education). The PIP is the first step in working toward problem resolution while in a field
placement. The earlier a problem is identified, the sooner a resolution can be agreed upon. In this
spirit, students who are experiencing any type of difficulty in the field placement are encouraged
to use the PIP procedure. The PIP is included as an appendix in both the MSW and BSW field
manuals.
Informal Grievance Procedure
1. First, discuss the problem in an issue-oriented manner with the field instructor.
2. Second, using the PIP, discuss the problem and attempt to resolve it at the agency level with
the faculty liaison. It is the student’s responsibility to discuss the situation with both the field
instructor and the faculty liaison who may involve the Director of Field Education to resolve
the dispute.
3. Third, a meeting will be scheduled within 14 days of the initiation of the PIP.
4. Once the PIP has been developed and a plan of action agreed upon including specification of
the dates when the conditions of the PIP must be met, all parties must sign the PIP.
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5. The PIP will be submitted to the Director of Student Services who will place a copy of the
document in the student’s file and give the student a copy. The DSS also will send a copy to
the field instructor, the faculty liaison, and the Director of Field Education.
6. A follow up meeting will be scheduled to determine whether sufficient progress has been
made. If so, the placement will continue, generally with a new learning contract. If there has
not been sufficient progress, the Director of Field Education will meet with student and the
faculty liaison to determine if alternative placement will be pursued on behalf of the student
7. If a satisfactory action plan cannot be agreed on or the student disagrees with the School’s
decision, the student may then fill out the School Grievance Form and submit it to the
Director of Student Services to initiate a formal grievance, or may file a complaint with the
Office of Community Rights and Responsibilities.
Formal Grievance Procedure
1. Upon receipt of the Grievance Record from the Director of Student Services, the Student
Concerns Committee Chair will forward a copy of the grievance to the parties involved in the
dispute and to the Committee members, schedule a hearing within 14 days of the filing of the
grievance, and notify the parties to the dispute and the Committee members of the scheduled
meeting time and place.
2. The respondent(s) respond to the complaint in writing and will forward this to the Student
Concerns Committee. The Committee will immediately forward a copy of the response to the
person who filed the grievance.
3. The Committee will convene to hear the dispute and make recommendations. The respondent
may bring a supportive representative of his or her choice to the meeting who will be a nonparticipating attendee. The parties to the grievance will each have 15 minutes to present their
cases to the Committee. Once the cases have been made and any follow-up questions
answered, the parties to the dispute and the support person will leave the room so that the
Committee can deliberate.
4. The Committee usually will reconvene that day with the disputants to present its decision and
any recommendations orally. However, the Committee may elect not to reconvene.
5. The Committee will present its decision in writing (the Student Concerns Committee Report)
regarding the grade including any suggestions to resolve the grievance, and the rationale for
its decision within 7 days.
6. The Student Concerns Committee Report will be forwarded to the Director of Student
Services to become part of the student’s permanent file.
7. The Committee’s document will be forwarded to the Director of Student Services to become
part of the student’s permanent file. A copy also will be sent to the Director of the School to
be placed in the staff/faculty member’s personnel file.
8. The School’s process will be resolved within 60 days from the day the grievance is filed in
order allow the student time to file a grievance at the University level.
9. If the complainant is still dissatisfied, she or he may file a grievance through the ISU Office
of Community Rights and Responsibilities within 90 days from the time of the conflict (see
“Filing a Grievance at the University Level” below).
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SCHOOL INITIATED DISPOSITIONAL CONCERN
1. Academic Performance
A faculty member, staff member, or field instructor may raise a concern about a student’s
academic honesty. If the complainant determines that the academic dishonesty was deliberate,
University policy mandated by the Academic Senate requires that the faculty/staff member refer
the student to Community Rights and Responsibilities for academic dishonesty. The faculty
member is barred from taking action (e.g., failing the student) until CRR has investigated and
determined the appropriate consequences, if any. The faculty member must follow the
procedures outlined in the Faculty Referral for Academic Dishonesty that includes the criteria for
academic dishonesty and outlines the process.
If a faculty member determines that the student’s behavior was the result of a misunderstanding
about proper procedures or the faculty/staff member’s instructions, the faculty member has
discretion to negotiate a resolution with the student. If the student is dissatisfied with the faculty
member’s decision (e.g., require and additional assignment, assign a lower grade), he or she may
file a grievance with the School Student Concerns Committee through the Director of Student
Services, or may pursue the grievance through Community Rights and Responsibilities.
2. Non-Grade Performance
A faculty member, staff member, or field instructor may raise a concern about a student’s nongrade performance (i.e., violation of the NASW Code of Ethics, the Illinois Clinical Social Work
and Social Work Practice Act, or ISU Student Code of Conduct, or illegal behavior).
Informal Dispositional Concerns Procedure
1. The faculty/staff member discusses his or her concern with the student.
2. If the concern is not resolved, the faculty/staff member completes the School Dispositional
Concerns Form (see Appendix C) and submits it to the Director of Student Services (DSS). A
written form should include a detailed description of the student’s unacceptable behavior and
the evidence that the student has behaved unethically or illegally.
3. The Director of Student Services refers the complaint to the relevant program director (MSW
Program Director, BSW Program Director, or Director of Field Education) or the Director of
the School, who will meet with the student to attempt resolution, OR the DSS will make a
referral to CRR.
4. If the complaint is related to discrimination or harassment, the complaint is automatically
referred by the DSS to the Office of Equal Opportunity, Ethics and Access.
5. If the second effort at informal resolution within the School is unsuccessful, the Grievance
Record is forwarded to the School of Social Work Student Concerns Committee for a formal
hearing.
Formal Dispositional Concerns Procedure
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1. Upon receipt of the DC Record from the Director of Student Services, the Student Concerns
Committee Chair will forward a copy of the dispositional concern to the student and to the
Committee members, schedule a hearing, and notify the parties to the dispute and the
Committee members of the scheduled meeting time and place.
2. The student must send a written response to the Director of Student Services or may file a
grievance with Community Rights and Responsibilities.
3. If the student responds, the DSS will forward the response to the Student Concerns
Committee.
4. The Committee will convene to hear the dispute and make recommendations. The student
may bring a supportive representative to the meeting who will be a non-participating
attendee. The parties to the grievance will each have 15 minutes to present their cases to the
Committee. Once the arguments have been made and any follow-up questions answered, the
parties to the dispute and any support persons will leave the room so that the Committee can
deliberate.
5. The Committee usually will reconvene that day with the disputants to present its decision and
any recommendations orally. However, the Committee may elect not to reconvene.
6. The Committee will present its decision in writing (the Student Concerns Committee Report)
regarding the grade including any suggestions to resolve the grievance, and the rationale for
its decision within 7 days.
7. The Student Concerns Committee Report will be forwarded to the Director of Student
Services to become part of the student’s permanent file.
8. The School’s process will be resolved within 60 days from the day the grievance is filed in
order to allow the complainant time to file a grievance at the University level.
9. If the Committee determines that the dispositional concern is serious enough to warrant
termination from the BSW program, the Director of the School of Social Work will send the
student a letter of termination from the program and the reasons for it within 7 days of the
Committee’s determination.
10. If the Committee determines the behavior is sufficiently serious it may recommend
termination from the MSW program. The MSW Program Director then will submit a Request
for Termination Form with a rationale for the request to the Graduate College.
11. If the respondent is dissatisfied with the Committee decision, she or he may file a grievance
through the ISU Office of Community Rights and Responsibilities within 90 days of the
alleged violation (see “Filing a Grievance at the University Level” below).
TERMINATION FROM THE PROGRAM
BSW Program
University policy mandates that when a student’s cumulative grade point average (GPA) falls
below a 2.0 on a 4.0 scale, he or she is placed on academic probation. At the end of any
semester, except for summer session, when a student’s cumulative GPA is below a 2.0 a second
or subsequent time, he or she is dismissed from the University. A student who is academically
dismissed from the University is automatically dropped from the BSW Program. Students
whose GPA fall below 2.5 may be terminated from the major.
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A student may petition to be reinstated in the University. If reinstated the student will be
classified as a General Student and receive academic advisement from the University College
University College Academic Advisement Center. In order to return to the BSW after being
dropped, the student must reapply to and be accepted by the BSW Program.
A student also may be terminated from the BSW program and or the University for academic
dishonesty. All charges of academic dishonesty are referred to Community Rights and
Responsibilities in the Dean of Students Office for resolution
A student also may be terminated from the BSW program for unacceptable performance (i.e.,
violation of the NASW Code of Ethics or the Illinois Clinical Social Work and Social Work
Practice Act, violation of the ISU Student Code of Conduct, or illegal behavior. If the grievance
cannot be resolved informally, a formal grievance will be forwarded to the School Student
Concerns Committee by the BSW Program Director. If the School Student Concerns Committee
determines that the grievance is serious enough to warrant termination from the BSW program,
the Director of the School of Social Work will send the student a letter of termination from the
program and the reasons for it within 7 days of the Committee’s determination.
MSW Program
Graduate School policy requires that a student must have a minimum cumulative GPA of 3.0 for
graduate work at ISU to be in academic good standing. Students who fail to meet this
requirement will either be terminated from that degree program or placed on academic probation
by the Graduate School. The School of Social Work may recommend that the Graduate School
place the student on academic probation for a period of time not to exceed two semesters
(including summer if enrolled) OR for a number of credit hours not to exceed 12 credits to raise
the GPA to the required standard. A student who fails to bring the cumulative GPA up to a
minimum 3.0 during the probationary period will be terminated from the MSW Program by the
Graduate School. The MSW Program Director will submit a Request for Termination Form with
a rationale for the request to the Graduate College.
A student may be terminated from the MSW program and or the University for academic
dishonesty. All charges of academic dishonesty are referred to Community Rights and
Responsibilities in the Dean of Students Office for resolution.
A student also may be terminated from the MSW program for unacceptable non-academic
performance (i.e., violations of the NASW Code of Ethics or the Illinois Clinical Social Work
and Social Work Practice Act, and violations of the ISU Student Code of Conduct, or illegal
behavior. If the grievance cannot be resolved informally, a formal grievance will be forwarded to
the School Student Concerns Committee by the MSW Program Director. If the School Student
Concerns Committee determines the behavior is sufficiently serious it may recommend
termination from the program. The MSW Program Director then will submit a Request for
Termination Form with a rationale for the request to the Graduate College. Graduate students are
admitted to specific degree programs. Dismissal from the MSW Program constitutes dismissal
from the University.
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FILING A GRIEVANCE AT THE UNIVERSITY LEVEL
The University level grievance information can be found in the Code of Student Conduct located
at the Dean of Students website
http://deanofstudents.illinoisstate.edu/downloads/CodeOfStudentConduct-Revised5.12.pdf.
Page 66 of 80
APPENDIX A: INFORMAL GRIEVANCE PROCEDURE
Complaintant has concern
Complainant discusses concern
with involved party
Complainant
completes School
Grievance Form
Resolution
Referral to ISU
Community Rights
& Responsibilities
Complainant gives form to Director of Student Services who submits
it to named parties
Referral to Director
of School
Referral to
Office for
Diversity and
Affirmative
Action
Referral to
Program Director
Attempt at
resolution
Referral to ISU Community
Rights & Responsibilities
Program Director
and parties attempt
resolution
Resolution successful
Grievance Record Forwarded by Program Director or Director of the
School to the School Grievance Committee for a formal hearing (see
Appendix B)
Page 67 of 80
APPENDIX B: FORMAL GRIEVANCE PROCEDURE
Committee members receive Grievance
Record from Program Director or Director of
the School
Committee forwards copy of Grievance
Record to involved parties; Committee
meeting is scheduled; notice of meeting is
sent to Committee members and parties to
the grievance
Respondent provides written response to the
Committee
Grievance Committee chaired by Program
Director meets with involved parties to hear
their perspectives on the grievance
Parties exit meeting and the Committee
decides upon recommendation(s)
The Committee presents its
recommendation(s) orally to the parties
Written Grievance Committee Report is
placed in student’s record and/or faculty/staff
personnel file
Resolution
If respondent remains dissatisfied, may
grieve through ISU Community Rights &
Responsibilities in the Dean of Students
Office
Resolution
Termination
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Termination
APPENDIX C: SCHOOL GRIEVANCE FORM
Part One: General Information
Name
________________________________________________
UID
________________________________________________
Program
________________________________________________
Student or Faculty/Staff
________________________________________________
Date of Action
________________________________________________
Part Two: Grievance Information
On separate sheets of paper please provide the information requested below.
Include all information you wish to have considered by the School Student Concerns
Committee, including witness statements, academic papers, project outlines, tests, course
syllabi, etc. An incomplete School Grievance Form will either be sent back with a request
for more information, or the grievance will be denied without further review.
Your grievance should be formatted as follows:
A. Date of act or decision you are grieving.
B. Brief description of the alleged act or decision.
C. Explanation of the basis for your grievance
a. For students these are limited to:
─ Grade dispute (if final grade, follow University policy at Provost website)
─ Non-academic dispute
─ Field placement conflict
b. For faculty/staff
─ Academic performance
─ Non-academic performance
D. Provide the course/School/University policy or regulation, individual right, etc… you
believe has been violated.
E. Clearly and concisely state why you believe the act or decision you are grieving is
contrary to the policy, regulation, or right you have cited.
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F. Describe the way in which your status, rights, or privileges have been adversely
affected.
G. Provide the chronology in narrative form of all pertinent events leading to the act or
decision being grieved. Include relevant names and dates.
H. Describe attempts at informal resolution of the grievance.
I. State explicitly the outcome/action/remedy you are seeking via this grievance.
J. Provide any additional information you believe is relevant to your grievance. Include
any written statements from witnesses, and names, addresses, and telephone numbers
of people who have agreed to speak to the School Student Concerns Committee on
your behalf.
K. Include all documents and information you wish to have considered.
Signature
______________________________________________
Printed Name
______________________________________________
Date
______________________________________________
By signing above, I hereby acknowledge that (1) the information provided in this
grievance and all attachments is complete and true to the best of my knowledge, and (2) I
am aware of the policies and procedures concerning grievances set forth in School of
Social Work Grievance Policy.
_______________________________________________________________________
For School Student Concerns Committee Use Only
Received on:
___________________________________
Committee hearing on:
___________________________________
Committee Report sent on:
___________________________________
Adapted from ISU Community Rights and Responsibilities Grievance Process Request
Packet (2007)
70
Disposition Concerns for Social Work Students
School of Social Work
Illinois State University
As social workers and teachers of social work students, it is our aim to enable students to
become ethical professionals who act in accordance with the National Association of
Social Work’s Code of Ethics and the Illinois Clinical Social Work and Social Work
Practice Act. To that end, it is important to identify concerns early so that students can
be counseled appropriately to remedy the issue or find an academic major more suitable
to their needs. Social Work faculty should identify any social work student whose
actions suggests a negative disposition as identified by specific behavior by completing
this form and beginning the disposition concerns process with the Program Director.
Process for Dispositional Concerns
1. The faculty member identifies a dispositional concern from the list of dispositional
indicators. These should be based on observable behavior. The faculty member
will complete the Documentation of Disposition Concern form of the dispositional
concerns packet and will submit it to the Program Director.
2. The Program Director contacts the student and sends an electronic copy of the
Dispositional Concerns document to the student five days prior to the Dispositional
Concerns meeting. The Program Director also informs the student that the
Director of Student Services is available to be an advocate for the student in the
process. If the Director of Student Services is the faculty member filing the
dispositional concern, another neutral faculty member can be appointed to fulfill
the role of student advocate.
3. The Program Director arranges and facilitates a meeting between the student, the
Program Director, the faculty member who filed the concern, the Director of Field
if the concern relates to a field issue, and the Director of Student Services. The
meeting will occur within 5-10 days of the filing of the dispositional concern by
the faculty member.
4. The student may bring one person for support to the meeting who will only play a
supportive role to the student and who may not directly address the committee.
The only person to address the committee will be the student.
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5.
The committee reviews the documented concern. If the student has not signed
the Documentation of Dispositional Concerns form their signature is requested at
the meeting. If the student refuses to sign the form, it will be so noted on the form
at this time. The student is allowed to provide discussion (oral or written, written
will be attached to the form) as to their explanation of the concern and their
recommendation for remediation. The committee determines if the concern
requires termination from the Program or if there can be a plan for remediation.
If the committee determines that remediation is possible, the plan for resolution
of the concern is discussed and completed at the meeting.
6.
A copy of the written documentation of the agreed upon plan will be given to the
student within 2 business days of the meeting for the student’s signature and
return to the Program Director. The Program Director will then acquire all the
relevant faculty/staff signatures.
7.
The Director of Student Services will keep a copy in the student file and will
follow up on student progress according to the timelines established. When the
issue has been resolved to the satisfaction of all parties, that date is entered on the
Remediation Report form and signed by the student, the Director of Student
Services, the MSW/BSW Program Director, and the Director of Field if the
concern relates to field.
8. For school social work students, a copy of this report and its resolution goes to the
College of Education Clinical Experiences and Certification Processes office, 56
DeGarmo Hall, Campus Box 5440
9. If the student is dissatisfied with the outcome of the Dispositional Concerns
process, they may file a grievance with the Dean of Students Office at (309) 4382008.
Disposition Indicators
Collaboration: The ability to work together, especially in a joint intellectual effort; asks
for help appropriately; understands and demonstrates the ability to work professionally
with student colleagues, faculty/staff members, other professionals, and clients in agency
settings..
Honesty/Integrity: The ability to demonstrate truthfulness to oneself and to others,
demonstrate moral excellence and trustworthiness.
Respect: The ability to honor, value, and demonstrate consideration and regard for
oneself and others; can disagree with others in a respectful manner; can accept
disagreement and discussion in a non-defensive manner.
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Reverence for learning: The ability to demonstrate respect for knowledge and
commitment to its acquisition; take responsibility for one’s own learning, and come to
class prepared to participate.
Emotional maturity: The ability to adjust one’s emotional state to a suitable level of
intensity in order to remain appropriately engaged with one’s surroundings; the ability to
maintain appropriate boundaries; self-discloses appropriately.
Reflection: The ability to review, analyze, and evaluate the success of past decisions in
an effort to make better decisions in the future; the ability to recognize one’s personal
issues and be willing to discuss them as appropriate to making oneself a better social
worker.
Flexibility: The ability to accept and adapt to change.
Responsibility: The ability to act independently, demonstrating accountability,
reliability, and sound judgment.
Respect for diversity: The ability to demonstrate respect for diversity in race, ethnicity,
religion, sexual orientation, age, ability and gender.
Ethics: The ability to demonstrate behavior in compliance with the NASW Code of
Ethics and within what is expected from the Social Work Practice Act.
Documentation of Disposition Concern
_____________________________________
__________________
Student’s Name (please print)
student ID number
This Disposition Concern process does not relate, in any way, to your ability to obtain
any social work license from any licensing agency. Illinois State University will not be
held liable if you are unable to obtain any social work license, and the University does
not guarantee you will obtain license. You will be required to meet all the requirements
of any licensing agency in Illinois, or the licensing requirements of any jurisdiction where
you may apply for a license.
73
Explanation of Concern (s). Please be as behaviorally specific as possible, identify
dates of occurrence and frequency/severity when appropriate.
74
This concern ___has has not been discussed with the social work student.
(circle one)
____________________________________
Faculty/Staff signature
________________________________
Date
____________________________________
Student signature
_________________________________
Date
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Documentation of Student Conference
Student Name:___________________________ Date of Conference: ______________
Participants in attendance: _________________________________________________
_______________________________________________________________________
The recommendation of the Dispositional Concerns Committee is:
Termination from the program: _____
Remediation of the concern:
_____
Plan for remediation (include completion & follow-up dates):
76
Student comments:
____________________________________
_____________________________
Student signature
Dir./Student Serv. Signature Date
Date
____________________________________
_____________________________
Faculty signature
Director/Field signature
Date
(if field concern)
____________________________________
Program Director signature
Date
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Date
Remediation Report
_____________________________________
________________________
Student’s Name (Print)
Student Identification Number
The above student has/ has not fulfilled the remediation plan established on:___________
(circle one)
Date
Director of Student Services Comments:
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____________________________________
Director/Student Services Signature
_______________________
Date
____________________________________
Program Director Signature
_______________________
Date
____________________________________
Student Signature
_______________________
Date
____________________________________
Director of Field (if field concerned)
_______________________
Date
____________________________________
Faculty signature (if appropriate)
_______________________
Date
79