JOB DESCRIPTION
Job Title:
Business Architect
Reports To: (Job Title):
Division Name:
Revision Date:
CIO – Accident & Health (A&H)
Accident & Health (A&H)
July, 2014
BRIEF DESCRIPTION:
Collaborating with Business and IT stakeholders, the Business Architect will identify, design and
deliver business capabilities, information requirements and business processes which will be scalable
in support of future company business strategic objectives.
The Business Architect will cultivate working relationships within and across the four divisions (US
Insurance, US Reinsurance, International Insurance and International Reinsurance) business
stakeholders to be considered their trusted advisor in determining short-term and long-term
technology solutions for their strategic needs. This role will direct the strategy and implementation
of IT solutions by developing/reviewing the business case, objectives, requirements, constraints, and
utilization of technology solutions.
Business domain:
 Sales & Distribution
 Underwriting
 Actuarial
 Product Development
 Compliance and Legal
 Marketing
 Operations (Pre-sales, broker administration, new business, policy administration, premium
administration, audit, claims administration, credit control/billing, account reconciliation and
collections, renewals and operational reporting)
 Finance
 Claims
 Vendor Management
 Audit & Due Diligence
 Management reporting
 Service Provider Management
Technical domain:
 Conceptual, logical and physical data modeling
 Design development
 Project Planning, Scheduling and Control
 Project Performance and Risk Management
 Project Benefits Management - Metrics/ Management Reporting
 Portfolio Management
 Organizational Influence and Communication
The above statements are intended to describe the general nature and level of work being performed by incumbents. They
are not intended to be an exhaustive list of all responsibilities, duties, and skills required by all incumbents. Incumbents may
perform other duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
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Project Lifecycle/ SDLC development
KEY DUTIES & RESPONSIBILITIES:
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Identify and standardize process for efficiencies and automation which eliminates redundant
data input
Evaluate capabilities in the development of new products, distribution strategies and
technologies
Participate in the planning and execution of projects with business stakeholders which moves
an idea from ideation, incubation, training, implementation to post implementation review
Evaluate new and emerging technologies and business models in support of the evolution of
the business; identify speed-to-market turn-key best practice solutions which are scalable
and cost effective
Analyze and determine best path for solving business opportunities/issues which may include
process improvements, application/system enhancements, end-user training and/or software
procurement
Drive consensus around the information delivery components, vision and roadmap to
business and IT stakeholders
Map the business/IT strategic project goals to metrics developed, and provide ongoing
evaluation of how successfully the A&H segment is achieving these metrics
Collaborate with peer segment architects (Insurance and Re-insurance) to align with the
existing data integration architecture, potential vendor integrations and touch points, and
overall solution architecture
Ensure solutions developed are aligned to enterprise architecture standards and principles,
leverages common solutions and services and meets financial targets (cost and benefits)
Identify information technology delivery risks, communicates these risks and recommends
solutions which mitigate the risk
Provide overall direction, guidance and definition of business architecture to effectively
support business strategy
Evaluate and present information which will facilitate effective and timely decision-making
through written and oral communication which summarize findings with recommendations
Leads the effort to work with business stakeholders to identify business capability needs and
prioritization.
Coordinate activities such as process analysis, continuous improvement, metrics, analytics
and knowledge management.
Responsible for planning and implementing major strategies and initiatives.
Manage moderate to highly complex programs consisting of multiple work streams and
threads of related projects. Oversee major projects, providing strategic context, direction and
leadership to the teams involved. Responsible for scoping, planning, executing, and
monitoring the project, and for reporting project status.
Maintain the IT program delivery processes using repeatable processes for cost efficiency
Proactively identify and resolve issues that would present a risk to on-time implementation of
projects
Work closely with the CIO in project prioritization/planning
Serve as a key communication channel between IT and the business stakeholders for ongoing
Program Management status and issues
Participate in planning and implementing of major strategies and initiatives
Help drive organizational change consistent with business and technology organization
strategy
The above statements are intended to describe the general nature and level of work being performed by incumbents. They
are not intended to be an exhaustive list of all responsibilities, duties, and skills required by all incumbents. Incumbents may
perform other duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
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Provide CIO with critical insight to assess the current state of progress against initiatives and
develop the A&H IT strategic roadmap
Define project purpose, roles, tasks, milestones, budgets and performance metrics
Conduct project kick-off meetings to communicate individual roles and project expectations
and ensure that all project team members have the tools and training required to perform
effectively
Conduct status meetings and monitor projects on an ongoing basis, evaluating progress and
quality, managing issue resolution process and taking corrective action as necessary
Lead the post-implementation review evaluating project results, including business
stakeholder satisfaction
Ensure project artifacts are completed according to agreed-upon guidelines (e.g., SDLC,
CMMI, etc.)
Proactively promote consistent project-based performance measurement
Assist CIO in planning and implementing major strategies and initiatives
Coordinate and track performance of key IT performance indicators against goals and
objectives
Oversee A&H IT knowledge management processes
Provide senior expertise and/or guidance in business requirements document content
development
Provide expert input and ideas for development of guidelines and standards related to
business case and functional requirements development
Generate ideas for new/improved business and technology functions/initiatives and
coordinate technology innovation programs to plan optimal uses of new or existing
technologies
Performs R&D in selection of the optimal tools that most effectively address the current
application/business needs
SKILL REQUIREMENTS
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Expert in the use of Microsoft Project and Microsoft Office applications
Leadership experience in managing cross-functional teams and the flexibility to influence
people at a variety of levels internally and externally
Demonstrated ability to conceptualize, launch and deliver multiple technology projects on
time and within budget
In-depth understanding of the project lifecycle and the application development lifecycle
In-depth understanding of project management technologies and tools/PMI/Project
Management Professional (PMP) or Six Sigma Green Belt highly desirable
Knowledge of business and technology trends
Understanding of the insurance and/or reinsurance sectors, including policy lifecycle and
broker distribution model
REQUIRED EDUCATION/TRAINING & EXPERIENCE:
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Bachelor’s degree in a business, IT, engineering or related field degree
Minimum 10-12 years of relevant work experience with technology, project management
experience in multiple business and technical processes, and team leadership in insurance
and/or reinsurance sectors. Experience in the life and health insurance industry preferred.
Minimum seven (7) of experience working as a business architect in the insurance and/or
reinsurance sectors. Experience in the life and health insurance industry preferred.
The above statements are intended to describe the general nature and level of work being performed by incumbents. They
are not intended to be an exhaustive list of all responsibilities, duties, and skills required by all incumbents. Incumbents may
perform other duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
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Proven ability to create and execute business specifications
Ability to translate business needs to technology solutions
Ability to conceptualize business problems, execute solutions, and present findings in a
simple and logical manner
Strong interpersonal/relationship management skills
Strong influencing/negotiation skills
Excellent written, verbal and presentation skills to be able to communicate complex
information to senior management
OTHER DESIRED SKILLS & CHARACTERISTICS:
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Strong team player with the ability to multitask
Willingness to roll-up their sleeve
Thorough understanding of business drivers, needs and expectations
Strong analytical and problem solving skills
Strong business acumen
Ability and willingness to think outside the box
The above statements are intended to describe the general nature and level of work being performed by incumbents. They
are not intended to be an exhaustive list of all responsibilities, duties, and skills required by all incumbents. Incumbents may
perform other duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.