Operational Management – Market Innovation Stream
Position Title: Director, Pricing Policy
Classification: Executive Level 2
Reports to:
Branch Manager – Market Innovation, Pricing and Quality Branch
Direct Reports:
Agency size:
around 500 FTE at present
Location:
Geelong
Position Overview
As the Director of Pricing Policy you will have demonstrated exemplary leadership, communication and analytical
skills in undertaking market research, developing pricing and purchasing policy that can influence provider practices
and outcomes for consumers in a dynamic human services environment. You will possess a well advanced ability to
quickly develop an understanding of the dynamics in diverse market segments and to lead Agency responses to
ensure cost effective service provision for people with disability. This will be combined with finely honed analytical
capability and a capacity to lead change in different approaches to service provision for DisabilityCare participants.
Within the DisabilityCare Agency you will be responsible for working collaboratively with others to deliver improved
outcomes for people with disability consistent with the objects and principles of the NDIS Act 2013 during the period
of launch and with a view to a wider rollout for full Scheme.
In your role you will lead initiatives to ensure a dynamic provider market that can fulfil the aspirations of
DisabilityCare participants to enjoy a choice of quality provider services including pricing policies to influence
provider behaviour and to deliver positive outcomes for those participants. You will lead research into markets and
provider behaviour and advise the Agency Executive and Board on the most cost effective responses to managing
deficiencies in service delivery and in overcoming service gaps. You will have evidenced experience in devising and
delivering purchasing policy that drives practice and desired outcomes, preferably in service delivery for people with
a disability or other relevant areas. You will lead Agency initiatives to monitor the impact of pricing and purchasing
policies with a view to building improved practice in service delivery.
As a senior manager in your portfolio you will be accountable for:
 The leadership and management of a team within the national Agency capability to inform and influence
purchasing arrangements and pricing of services and products;
 Leading market research initiatives for the Agency that will deliver on Scheme priorities whilst not unduly
disrupting like purchasers operating in the same markets ;
 Devising cost efficient interventions to identified market and service gaps;
 Developing and managing contractual arrangements with providers to assure services to DisabilityCare
participants deliver intended outcomes in accordance with Agency requirements;
 Contributing to the development of educational and informational materials and processes for
participants, providers and Agency staff to optimise the intended effect of pricing and market
arrangements;
 Building timely, insightful reporting mechanisms on the impact of pricing policy to inform responsible and
responsive adaptation of the selected market and pricing approaches;
 Developing effective networks and strong business relationships that increase the credibility of the
Agency as a major funder of goods and services in the Australian community and that assist the Agency to
deliver intended outcomes for participants and the National Disability Insurance Scheme.
One big difference to lots of lives.
Duties
As the Director of Pricing Policy, and in collaboration with fellow Directors, you will support the SES Band 1,
DisabilityCare Australia Branch Manager (Market Innovation, Pricing and Quality) to deliver Scheme outcomes
across the network and be responsible for:
 Leading initiatives in market research and purchasing policies to facilitate providers’ ability to deliver high
quality services consistent with the objects and principles of the Act;
 Establishing the priorities for market interventions and advising the DisabilityCare Board where research
determines a need for Agency responses to a failing market or to overcome deficiencies in service
provision for participants;
 Developing the contract requirements and managing the selection and monitoring achievement of
milestones and outcomes of contracted service providers;
 Ensuring Agency staff, participants, providers and representative associations are well informed on the
approach and intent of Agency pricing policy;.
 Building strong networks with influencers in the provider and stakeholder communities to help inform
and to ensure that the intent of resultant Agency market interventions and pricing policies are
understood and able to be practically applied by consumers and purchasers of goods and services;
 Establishing effective reporting mechanisms to provide accurate and timely information to enable the
Agency to track provider behaviour and measure the impact of pricing policy on service delivery and
outcomes;
 Advising on rapid response mechanisms to adapt to identified unintended consequences of Agency
pricing or market arrangements
Personal Attributes
The Director of Pricing Policy will be a highly experienced leader and manager who has the following attributes:
 Acknowledged ability to lead and manage market research and pricing initiatives to ensure the availability
of cost effective, value for money supports to DisabilityCare participants;
 Comprehensive experience in the development and implementation of market arrangements and pricing
methodology;
 Comprehensive understanding of market and pricing mechanisms to influence provider behaviour to
achieve positive outcomes for consumers;
 Strong leadership, analytical and communication skills;
 Experience in development of purchasing policy and the practical implementation of such policies.
 Extensive understanding and knowledge of markets and provider and consumer behaviour and how
pricing policy can shape those markets and deliver improved outcomes for consumers.
 Extensive experience in developing effective reporting mechanisms to monitor the impact of adopted
policies
 Experience in determining preferred approaches to market intervention that will deliver quality outcomes
for participants.
 Outstanding communication skills and the ability to develop and maintain networks within the Agency
and with external parties.
 Ability to identify and apply known good practice to inform an improved Agency approach to market and
pricing methodologies.
 Effective leadership to mentor and guide Agency teams and external parties in a collaborative and
influential manner.
One big difference to lots of lives.
Main Relationships
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DisabilityCare Australia Senior Management Group.
DisabilityCare Australia Managers and internal clients.
Commonwealth and State/Territory agencies.
External clients and agencies.
Qualifications
Essential:
Desirable:
Relevant qualifications in commerce, economics, accountancy or financial modelling in a human
services environment. In addition, post graduate qualifications in management and/or a relevant
discipline.
Relevant qualifications in commerce, economics, accountancy or financial modelling in a human
services environment and post graduate qualifications in management and/or a relevant discipline
combined with significant relevant experience in an Australian Public Service context highly desirable.
In addition, membership of relevant professional associations or institutes will be well regarded.
One big difference to lots of lives.