Massachusetts Acute Hospital Financial Performance

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Massachusetts Acute Hospital Financial

Performance: Fiscal Year 2009

Division of Health Care Finance and Policy

May 2010

About this Report

This report is prepared in response to M.G.L. c. 118G, section 6A, which requires the Division of Heath Care Finance and

Policy (DHCFP) to assess and report on Massachusetts acute hospital financial performance. It provides a statewide analysis of acute hospital audited financial data over an eight year period (fiscal year 2002 through fiscal year 2009). The report examines hospital profitability, liquidity, and capital structure ratios in order to monitor the financial status of acute hospitals.

Presented are industry analyses by quartiles and medians and comparisons of financial performance trends of different hospital cohorts: teaching, community, and disproportionate share hospitals (DSHs). The report is accompanied by individual hospital fact sheets detailing financial trends, which are available on the DHCFP website: www.mass.gov/dhcfp.

Summary of Findings for Fiscal Year 2009

• Overall, Massachusetts acute hospital financial performance improved in fiscal year 2009 (FY09) when compared to FY08.

• Most hospitals (80%) reported earning a surplus in FY09 compared to 65% in FY08.

• Reflecting ongoing uncertainties in the economic climate, one third of hospitals experienced non-operating losses in FY09, about the same is in FY08. Non-operating gains or losses include items which are not related to operations, such as investment earnings.

• Liquidity slightly improved reflecting the overall improvement in financial performance. Acute hospitals were able to collect revenue and pay bills in slightly fewer days in FY09 than in FY08.

• Hospitals ability to meet debt obligations slightly improved due to increases in total income across the industry in FY09.

• Teaching versus Community Hospital Performance

– Both teaching and community hospitals reported improved financial performance with increases in median total margins in FY09 compared with FY08.

• Disproportionate Share Hospital Performance

– Median total profits for all hospitals increased in FY09. However, disproportionate share hospitals’ median total margin is lower than all other hospitals in FY09. Disproportionate share hospitals had a more difficult time meeting current liabilities and took about six days longer to pay their bills than all other hospitals in FY09.

Massachusetts Division of Health Care Finance and Policy - 1

Acute Hospital Total Margin

8%

6%

4%

2% 2.6%

0%

0.3%

5.8% 5.9% 5.8%

4.8%

3.3%

1.2%

3.7%

3.1%

1.6%

0.2%

0.8%

3.1%

1.6%

3.0%

1.7%

3.8%

2.2%

0.9%

0.4%

Many hospitals experienced increases in total income. The financially weakest hospitals showed the steepest improvement in FY09 compared with

FY08.

In 2009, thirteen out of sixty-four hospitals

(20%) reported a total loss compared with twenty-three hospitals

(35%) during FY08.

-2%

-2.1%

-1.8%

-4%

-1.3%

FY02 FY03 FY04

25th percentile

FY05 FY06

Median

FY07 FY08 FY09

75th percentile

Note: Total margin is the ratio of total income to total revenue.

Benchmark: Northeast US median FY08 = 0.9%

Benchmark Source: 2010 Almanac of Hospital Financial and Operating

Indicators, INGENIX

Massachusetts Division of Health Care Finance and Policy - 2

Acute Hospital Operating Margin

6%

5%

4%

3%

2%

1%

0%

-1%

-2%

2.1%

0.0%

1.8%

0.2%

2.9%

0.8%

3.5%

1.7%

-0.2%

3.4%

1.9%

0.1%

-1.7%

-3%

-4%

-2.7%

-2.4%

FY02 FY03 FY04

25th percentile

FY05 FY06

Median

3.4%

1.7%

0.1%

FY07

2.9%

0.7%

-1.1%

FY08

75th percentile

4.7%

1.9%

0.1%

FY09

Note: Operating margin is the ratio of operating income to total revenue.

Overall, operating margins have strengthened, with the median operating margin increasing to

1.9% in FY09 from

0.7% in FY08.

Fourteen hospitals

(22%) reported a loss from operations during

FY09.

Benchmark: Northeast US median FY08 = 0.9%

Benchmark Source: INGENIX

Consulting based on the hospital financial database used for the

2010 Almanac of Hospital

Financial and Operating Indicators,

INGENIX

Massachusetts Division of Health Care Finance and Policy - 3

Acute Hospital Total and Operating Margins by Geographic Region

Hospitals in the

Western region of

Massachusetts have the lowest total and operating margins in the state.

Hospitals in the central and southeast regions of the state have the highest total margins

(both at 2.9%) and the southeast region also has the highest operating margin

(3.0%).

Negative Total Margin

■ Positive Total Margin

Note: Regions are categorized using the Department of Public Health’s Emergency Medical Services (EMS) Zones.

Massachusetts Division of Health Care Finance and Policy - 4

Acute Hospital Non-Operating Margin

3.5%

3.0%

2.5%

2.0%

2.1%

2.5% 2.5%

3.2%

Similar to 2008, many hospitals continued to experience low nonoperating margins in

2009.

Twenty two hospitals

(34%) reported a nonoperating loss during

FY09.

1.6% 1.6%

1.5%

1.2%

1.3%

1.2%

1.0%

0.7%

0.9%

0.6%

0.5%

0.6%

1.1%

0.9%

0.5% 0.3%

0.2% 0.2%

0.4%

0.2%

0.0%

-0.5%

Benchmark: Northeast US median FY08 = 0.07%

-0.2%

FY02 FY03 FY04 FY05 FY06 FY07

-0.2%

FY08

-0.2%

FY09

Benchmark Source: INGENIX

Consulting based on the hospital financial database used for the

2010 Almanac of Hospital

Financial and Operating Indicators,

INGENIX

25th percentile Median 75th percentile

Note: Non-operating margin is the ratio of non-operating income to total revenue. Non-operating income includes items not related to operations, such as investment income, charitable contributions, gains (losses) from the sale of assets and other unrelated business activities (such as fundraising expenses, and insurance claim or lawsuit settlements). A parent or foundation that holds assets that the hospital controls may incur a change in beneficial interest in net assets that would be included in the hospital’s non-operating margin.

Massachusetts Division of Health Care Finance and Policy - 5

Acute Hospital Current Ratio

2.5

2.0

2.02

1.94

1.5

1.62

1.51

2.11

1.60

2.11

1.0

1.08

1.13

1.03

1.94

2.07

1.53

1.14

1.42

1.16

1.55

1.12

1.85

1.99

1.45

1.15

1.50

1.19

0.5

A high current ratio indicates the ability to meet current liabilities and a lower probability of financial insolvency.

Massachusetts acute hospitals’ short term liquidity slightly improved with a median current ratio of

1.5 in FY09, up from

1.45 in FY08.

0.0

FY02 FY03 FY04

25th percentile

FY05 FY06

Median

FY07 FY08

75th percentile

Note: Current ratio is the ratio of current assets to current liabilities.

FY09

Benchmark: Northeast US median FY08 = 1.55

Benchmark Source: 2010 Almanac of Hospital Financial and Operating

Indicators, INGENIX

Massachusetts Division of Health Care Finance and Policy - 6

Acute Hospital Days in Accounts Receivable

30

20

70

61

60

51

50

40

45

56

52

44

52

45

38

48

42

35

47

42

36

46

42

36

47

42

37

45

40

35

Days in accounts receivable measures the average number of days that patient receivables are outstanding, or the average collection period.

The median number of days taken to collect revenue shortened by two days in FY09 compared with FY08.

10

0

FY02 FY03 FY04

25th percentile

FY05 FY06

Median

FY07 FY08

75th percentile

FY09

Benchmark: Northeast US median FY08 = 46.2

Benchmark Source: 2010

Almanac of Hospital Financial and

Operating Indicators, INGENIX

Note: Days in accounts receivable is the ratio of net patient accounts receivable to net patient service revenue/(quarters of data x 91.25).

Massachusetts Division of Health Care Finance and Policy - 7

Acute Hospital Average Payment Period

60

50

80

70

40

62

54

46

68

54

46

63

51

43

63

51

43

64

51

44

60

52

44

68

56

48

66

57

44

Average payment period measures the time it takes a hospital to pay current liabilities. High values indicate potential liquidity problems.

In FY09, the average payment period ranged from a low of

28 days to a high of

142 days, with the median being 57 days.

30

20

10

0

FY07 FY08

75th percentile

Benchmark: Northeast US median FY08 = 60.3

Benchmark Source: 2010

Almanac of Hospital Financial and

Operating Indicators, INGENIX FY02 FY03 FY04

25th percentile

FY05 FY06

Median

FY09

Note: Average payment period is the ratio of current liabilities less estimated third-party settlements to total expenses less depreciation and amortization/quarters of data x 91.25.

Massachusetts Division of Health Care Finance and Policy - 8

Acute Hospital Debt Service Coverage

6

5

4

3

2

1

0

3.4

3.2

2.5

3.7

2.6

4.6

3.2

5.0

3.4

5.6

3.7

2.6

4.5

2.5

4.5

3

Debt service coverage measures the ability to meet principal and interest payments in the coming year.

Better coverage, as evidenced by a higher value, results in a better bond rating.

This ratio improved in

FY09 due to more positive financial performance across the industry.

2.0

1.7

1.9

2.0

1.7

1.2

1.3

1.2

FY02 FY03 FY04

25th percentile

FY05 FY06

Median

FY07 FY08

75th percentile

FY09

Benchmark: Northeast US median FY08 = 2.7

Benchmark Source: 2010 Almanac of Hospital Financial and Operating

Indicators, INGENIX

Note: Debt service coverage is the ratio of total income plus interest expense plus depreciation and amortization to interest expense plus current portion of long-term debt.

Massachusetts Division of Health Care Finance and Policy - 9

Acute Hospital Cash Flow to Total Debt

30%

27.5%

28.0%

25%

25.0%

20%

15%

10%

5%

20.3% 20.4%

16.5%

18.1%

17.6%

18.2%

10.5%

11.4%

13.9%

12.3% 12.1%

13.5%

9.3%

7.6%

6.3%

24.6%

19.3%

20.4%

14.9%

7.7%

10.5%

0%

Cash flow to total debt indicates the potential for future financial problems or insolvency.

This ratio improved in

FY09 due to improving financial performance across the industry.

Benchmark: Northeast US median FY08 = 12.5%

Benchmark Source: 2010 Almanac of Hospital Financial and Operating

Indicators, INGENIX

FY02 FY03 FY04

25th percentile

FY05 FY06

Median

FY07 FY08

75th percentile

FY09

Note: Cash flow to total debt is the ratio of total income plus depreciation and amortization to total current liabilities plus total long-term debt.

Massachusetts Division of Health Care Finance and Policy - 10

Acute Hospital Equity Financing

70%

60%

50%

40%

30%

20%

10%

0%

61.1%

58.7%

60.9% 61.0% 61.0%

63.9%

58.0%

55.7%

48.8%

41.6% 41.9%

43.7%

42.7% 43.1% 43.2%

37.9%

33.3% 32.9%

26.2% 25.5%

26.9% 27.1%

28.2%

18.7%

FY02 FY03 FY04

25th percentile

FY05 FY06

Median

Note: Equity financing is the ratio of total net assets to total assets.

FY07 FY08

75th percentile

FY09

Equity financing measures the proportion of total assets financed with equity.

In FY09 acute hospitals’ equity financing declined, reflecting some hospitals’ declining position in net assets.

A number of hospitals experienced an actuarial reconciliation of pension related assets and obligations in FY09 which had a negative impact on net assets.

Benchmark: Northeast US median FY08 = 47.9%

Benchmark Source: 2010

Almanac of Hospital Financial and

Operating Indicators, INGENIX

Massachusetts Division of Health Care Finance and Policy - 11

Teaching and Community Hospitals

• In this analysis, the Division of Health Care Finance and Policy defined teaching hospitals according to the Medicare Payment Advisory Commission’s

(MedPAC) definition of a major teaching hospital: at least 25 full time equivalent medical school residents per one hundred inpatient beds.

• Based on this definition and using a 2006 base year, the 15 hospitals listed below were assigned to the teaching cohort for all the years of this analysis.

Teaching Hospitals

Baystate Medical Center

Beth Israel Deaconess Medical Center

Boston Medical Center

Brigham and Women's Hospital

Cambridge Health Alliance

Caritas St. Elizabeth's Medical Center

Children's Hospital Boston

Dana-Farber Cancer Institute

Lahey Clinic

Massachusetts Eye and Ear Infirmary

Massachusetts General Hospital

Mount Auburn Hospital

Saint Vincent Hospital

Tufts Medical Center

UMass Memorial Medical Center

Community Hospitals

Anna Jaques Hospital

Athol Memorial Hospital

Baystate Franklin Medical Center

Baystate Mary Lane Hospital

Berkshire Medical Center

Beth Israel Deaconess Hospital-Needham

Cape Cod Hospital

Caritas Carney Hospital

Caritas Good Samaritan Medical Center

Caritas Holy Family Hospital

Caritas Norwood Hospital

Clinton Hospital

Cooley Dickinson Hospital

Emerson Hospital

Fairview Hospital

Falmouth Hospital

Faulkner Hospital

Hallmark Health

Harrington Memorial Hospital

Health Alliance Hospital

Heywood Hospital

Holyoke Medical Center

Hubbard Regional Hospital

Jordan Hospital

Lawrence General Hospital

Lowell General Hospital

Marlborough Hospital

Martha's Vineyard Hospital

Mercy Medical Center

Merrimack Valley Hospital

MetroWest Medical Center

Milford Regional Medical Center

Milton Hospital

Morton Hospital and Medical Center

Nantucket Cottage Hospital

Nashoba Valley Medical Center

New England Baptist Hospital

Newton-Wellesley Hospital

Noble Hospital

North Adams Regional Hospital

North Shore Medical Center

Northeast Hospital

Quincy Medical Center

Saint Anne's Hospital

Saints Medical Center

Signature Healthcare Brockton Hospital

South Shore Hospital

Southcoast Hospitals Group

Sturdy Memorial Hospital

Winchester Hospital

Wing Memorial Hospital and Medical Centers

Massachusetts Division of Health Care Finance and Policy - 12

Acute Hospital Median Total Margin

Teaching vs. Community Hospitals

8%

7%

6%

5%

6.0%

4.9%

7.2%

5.1%

4%

3%

3.0%

2%

1.3%

1%

0%

0.3%

FY02

1.8%

1.2%

0.9%

FY03

1.6%

1.1%

FY04

Teaching

3.1%

2.5%

3.1%

2.8%

FY05 FY06

Community

3.0%

2.7%

FY07

3.9%

0.9%

0.8%

FY08

Statewide

2.2%

1.7%

FY09

Note: Total margin is the ratio of total income to total revenue.

Both teaching and community hospitals experienced increases in median total margin in FY09 compared with

FY08.

Teaching hospitals had higher profitability than community hospitals in each of the past eight years.

The median total margin was 5.1% for teaching hospitals compared with 1.7% for community hospitals in FY09.

Benchmark: Northeast US median FY08 = 0.9%

Benchmark Source: 2010 Almanac of Hospital Financial and Operating

Indicators, INGENIX

Massachusetts Division of Health Care Finance and Policy - 13

2.2%

Acute Hospital Total Margin

Teaching vs. Community Hospitals, FY09

Teaching Hospitals

Median: 5.1%

8.4%

Community Hospitals

Median: 1.7%

7.3%

Overall

Median

The overall financial performance of acute hospitals varies widely by teaching status.

Three teaching hospitals (20%) reported losses in FY09 compared with five

(33%) in FY08. Ten community hospitals

(20%) reported losses in FY09 compared with eighteen (36%) in

FY08.

-6.96%

-15.1%

Note: Total margin is the ratio of total income to total revenue.

Benchmark: Northeast US median FY08 = 0.9%

Benchmark Source: 2010 Almanac of Hospital Financial and Operating

Indicators, INGENIX

Massachusetts Division of Health Care Finance and Policy - 14

Acute Hospital Median Operating Margin

Teaching vs. Community Hospitals

5.0%

5%

4%

3%

2.8%

3.2% 3.1%

4.1%

The median operating margin improved for community hospitals and teaching hospitals in FY09 compared with FY08.

The median operating margin for teaching hospitals was significantly higher in

FY09 than it was for community hospitals in FY08 (5% vs.

1.5%).

2%

1%

0%

1.2%

0.0%

FY02

1.0%

0.2%

2.0%

0.8%

0.0%

FY03

0.1%

FY04

Teaching

1.7%

1.1%

FY05

1.9%

1.8%

FY06

Community

1.7%

1.4%

0.7%

0.4%

FY07 FY08

Statewide

Note: Operating margin is the ratio of operating income to total revenue.

1.9%

1.5%

FY09

Benchmark: Northeast US median FY08 = 0.9%

Benchmark Source: 2010

Almanac of Hospital Financial and

Operating Indicators, INGENIX

Massachusetts Division of Health Care Finance and Policy - 15

Acute Hospital Operating Margin

Teaching vs. Community Hospitals, FY09

Teaching Hospitals

Median: 5.0%

8.4%

Community Hospitals

Median: 1.5%

8.4%

1.9%

Overall

Median

Operating margin performance varied widely by teaching status in FY09.

Five teaching hospitals

(33%) and nine community hospitals

(18%) reported operating losses in

FY09.

-8.1%

-18.5%

Note: Operating margin is the ratio of operating income to total revenue.

Benchmark: Northeast US median FY08 = 0.9%

Benchmark Source: 2010

Almanac of Hospital Financial and

Operating Indicators, INGENIX

Massachusetts Division of Health Care Finance and Policy - 16

Acute Hospital Median Non-Operating Margin

Teaching vs. Community Hospitals

5%

4%

4.6%

3%

2%

1%

0.6%

0%

0.3%

0.2%

1.0%

0.7%

0.6%

1.7%

0.9%

0.8%

2.5%

1.3%

1.1%

1.9%

1.6%

1.2%

1.1%

1.4%

-1%

FY02 FY03 FY04

Teaching

FY05 FY06

Community

FY07 FY08

Statewide

Note: Non-operating margin is the ratio of non-operating income to total revenue.

1.0%

0.5%

0.4%

0.2%

-0.1%

0.2%

FY09

Teaching hospitals experienced an improvement in their median non-operating margin in FY09 compared with FY08.

Community hospitals’ median non-operating margin, however, continued to decline.

The median nonoperating margin was slightly higher for teaching hospitals compared with community hospitals in FY09 (1% and

0.2%).

Benchmark: Northeast US median FY08 = 0.07%

Benchmark Source: INGENIX

Consulting based on the hospital financial database used for the

2010 Almanac of Hospital

Financial and Operating

Indicators, INGENIX

Massachusetts Division of Health Care Finance and Policy - 17

Acute Hospital Non-Operating Margin

Teaching vs. Community Hospitals, FY09

Teaching Hospitals

Median: 1.0%

5.4%

Community Hospitals

Median: 0.2%

Four teaching hospitals

(27%) and nineteen community hospitals

(39%) reported nonoperating losses in

FY09.

3.4%

0.2%

-1.1%

Overall

Median

Benchmark: Northeast US median FY08 = 0.07%

Benchmark Source: INGENIX

Consulting based on the hospital financial database used for the

2010 Almanac of Hospital

Financial and Operating Indicators,

INGENIX

-8.3%

Note: Non-operating margin is the ratio of non-operating income to total revenue.

Massachusetts Division of Health Care Finance and Policy - 18

Acute Hospital Median Current Ratio

Teaching vs. Community Hospitals

1.90

1.82

1.80

1.72

1.70

1.62

1.60

1.50

1.54

1.51

1.60

1.61

1.53

1.58

1.55

1.49

1.50

1.50

1.44

1.42

1.46

1.45

1.44

1.49

1.40

1.39

1.36

1.30

FY02 FY03 FY04

Teaching

FY05 FY06

Community

Note: Current ratio is the ratio of current assets to current liabilities.

FY07 FY08

Statewide

FY09

Current ratios for teaching and community hospitals have varied over time.

However, in FY09 the median current ratio improved among teaching and community hospitals.

Benchmark: Northeast US median FY08 = 1.55

Benchmark Source: 2010 Almanac of Hospital Financial and Operating

Indicators, INGENIX

Massachusetts Division of Health Care Finance and Policy - 19

Acute Hospital Median Days in Accounts Receivable

Teaching vs. Community Hospitals

53

51

49

47

45

43

41

39

37

35

53

52

46

In FY09 teaching hospitals took about four days longer than community hospitals to collect revenue.

45

44

42 42 42

43

42

41

40 40 40

39

36

FY05

Benchmark: Northeast US median FY08 = 46.2

Benchmark Source: 2010 Almanac of Hospital Financial and Operating

Indicators, INGENIX FY02 FY03 FY04 FY06 FY07 FY08 FY09

Teaching Community Statewide

Note: Days in accounts receivable is the ratio of net patient accounts receivable to net patient service revenue/(quarters of data x 91.25).

Massachusetts Division of Health Care Finance and Policy - 20

Acute Hospital Median Average Payment Period

Teaching vs. Community Hospitals

59

58

57

56

55

54

53

52

51

50

49

57

58

57

In FY09, community hospitals took roughly three days longer than teaching hospitals to pay their bills (58 and

55 days, respectively).

56 56

55 55 55

54

53

52 52

51 51 51

50 49

FY05 FY06

Community

FY07 FY08

Statewide

Benchmark: Northeast US median FY08 = 60.3

Benchmark Source: 2010 Almanac of Hospital Financial and Operating

Indicators, INGENIX FY02 FY03 FY04

Teaching

FY09

Note: Average payment period is the ratio of current liabilities less estimated third-party settlements to total expenses less depreciation and amortization/quarters of data x 91.25.

Massachusetts Division of Health Care Finance and Policy - 21

Acute Hospital Median Debt Service Coverage

Teaching vs. Community Hospitals

4.5

4.0

3.5

3.0

4.2

3.2

3.4

4.3

3.7

3.2

3.3

3.9

Teaching hospitals were better able to meet principal and interest payments than community hospitals in

FY09.

However, the median debt service coverage ratio improved for both teaching and community hospitals in

FY09 compared to

FY08.

2.7

2.6

2.6

3.0

2.9

2.5

2.5

2.5

2.4

2.4

2.0

2.0

1.9

1.5

FY02 FY03 FY04

Teaching

FY05 FY06

Community

FY07 FY08

Statewide

FY09

Benchmark: Northeast US median FY08 = 2.7

Benchmark Source: 2010 Almanac of Hospital Financial and Operating

Indicators, INGENIX

Note: Debt service coverage is the ratio of total income plus interest expense plus depreciation and amortization to interest expense plus current portion of long-term debt.

Massachusetts Division of Health Care Finance and Policy - 22

Acute Hospital Median Cash Flow to Total Debt

Teaching vs. Community Hospitals

25%

20%

18.1%

15%

10%

13.1%

12.4%

10.5%

11.4%

11.1%

9.8%

13.9%

13.0%

22.2%

20.5%

20.6%

20.5%

17.6%

18.2%

17.4%

17.8%

19.0%

21.6%

20.5%

16.4%

18.8%

14.9%

14.8%

Cash flow to total debt ratios show similar trends by teaching status. Both teaching and community hospitals experienced increases in this metric in FY09.

The lower this ratio, the more likely a hospital will find it difficult to meet current and long term financing needs.

5%

0%

FY02 FY03 FY04

Teaching

FY05 FY06

Community

FY07 FY08

Statewide

FY09

Benchmark: Northeast US median FY08 = 12.5%

Benchmark Source: 2010 Almanac of Hospital Financial and Operating

Indicators, INGENIX

Note: Cash flow to total debt is the ratio of total income plus depreciation and amortization to total current liabilities plus total long-term debt.

Massachusetts Division of Health Care Finance and Policy - 23

Acute Hospital Median Equity Financing

Teaching vs. Community Hospitals

54.7%

55%

50%

47.4%

48.7%

45.9%

48.9%

48.3%

45%

40%

42.3%

41.6%

42.4%

41.9%

40.5%

43.7%

43.1%

42.7%

40.4%

43.1%

43.0%

43.4%

43.2%

40.3%

42.4%

37.9%

35%

34.8%

Teaching hospitals currently have greater equity financing than community hospitals, although the median equity financing ratio declined for both teaching and community hospitals in

FY09.

A number of hospitals experienced an actuarial reconciliation of pension related assets and obligations in FY09 which had a negative impact on net assets.

30%

FY02 FY03 FY04

Teaching

FY05 FY06

Community

Note: Equity financing is the ratio of total net assets to total assets.

FY07 FY08

Statewide

FY09

Benchmark: Northeast US median FY08 = 47.9%

Benchmark Source: 2010 Almanac of Hospital Financial and Operating

Indicators, INGENIX

Massachusetts Division of Health Care Finance and Policy - 24

Disproportionate Share and All Other

Hospitals

• In this analysis, the Division of Health Care Finance and Policy defines disproportionate share hospitals as those hospitals with a large percentage (63% or more) of patient charges attributed to Medicare, Medicaid, other government payers, and free care.

• Based on this definition and using a 2007 base year, the 18 hospitals listed below were assigned to the disproportionate share hospital cohort for all the years of this analysis.

Disproportionate Share Hospitals

Berkshire Medical Center

Boston Medical Center

Cambridge Health Alliance

Cape Cod Hospital

Caritas Carney Hospital

Caritas Good Samaritan Medical Center

Caritas St. Elizabeth's Medical Center

Clinton Hospital

Holyoke Medical Center

Lawrence General Hospital

Mercy Medical Center

Merrimack Valley Hospital

North Adams Regional Hospital

Quincy Medical Center

Saint Anne’s Hospital

Saints Medical Center

Signature Healthcare Brockton Hospital

Southcoast Hospitals Group

All Other Hospitals

Anna Jaques Hospital

Athol Memorial Hospital

Baystate Franklin Medical Center

Baystate Mary Lane Hospital

Baystate Medical Center

Beth Israel Deaconess Medical Center

Beth Israel Deaconess Hospital-Needham

Brigham and Women's Hospital

Caritas Holy Family Hospital

Caritas Norwood Hospital

Children's Hospital Boston

Cooley Dickinson Hospital

Dana-Farber Cancer Institute

Emerson Hospital

Fairview Hospital

Falmouth Hospital

Faulkner Hospital

Hallmark Health

Harrington Memorial Hospital

HealthAlliance Hospital

Heywood Hospital

Hubbard Regional Hospital

Jordan Hospital

Lahey Clinic

Lowell General Hospital

Marlborough Hospital

Martha's Vineyard Hospital

Massachusetts Eye and Ear Infirmary

Massachusetts General Hospital

MetroWest Medical Center

Milford Regional Medical Center

Milton Hospital

Morton Hospital and Medical Center

Mount Auburn Hospital

Nantucket Cottage Hospital

Nashoba Valley Medical Center

New England Baptist Hospital

Newton-Wellesley Hospital

Noble Hospital

North Shore Medical Center

Northeast Hospital

South Shore Hospital

Saint Vincent Hospital

Sturdy Memorial Hospital

Tufts Medical Center

UMass Memorial Medical Center

Winchester Hospital

Wing Memorial Hospital and Medical Centers

Massachusetts Division of Health Care Finance and Policy - 25

Acute Hospital Median Total Margin

Disproportionate Share vs. All Other Hospitals

5%

4.2%

4%

3.6%

3%

2%

1%

0%

0.4%

0.3%

0.2%

FY02

-1%

1.3%

1.2%

FY03

1.9%

1.6%

0.7%

FY04

3.1%

0.8%

FY05

3.3%

3.1%

2.5%

3.0%

2.7%

FY06 FY07

DSH All Other

Note: Total margin is the ratio of total income to total revenue.

Statewide

1.0%

0.9%

FY08

-0.4%

2.5%

2.2%

1.1%

FY09

Disproportionate share hospitals generally have lower total profitability than other hospitals.

Median total profits for all hospitals increased in FY09. However, disproportionate share hospitals’ median total margin is lower than all other hospitals in

FY09 (1.1% and

2.5%).

Benchmark: Northeast US median FY08 = 0.9%

Benchmark Source: 2010 Almanac of Hospital Financial and Operating

Indicators, INGENIX

Massachusetts Division of Health Care Finance and Policy - 26

Acute Hospital Median Operating Margin

Disproportionate Share vs. All Other Hospitals

3%

2%

1.9%

2.3%

1.9%

2.3%

1.7% 1.7%

1.1%

1%

0.5%

0.6%

0%

0.0%

FY02

-0.4%

0.2%

0.0%

FY03

-1%

0.8%

FY04

-0.5%

DSH

0.4%

FY05

0.5%

FY06

All Other

0.3%

FY07

Statewide

Note: Operating margin is the ratio of operating income to total revenue.

FY08

2.2%

1.9%

1.3%

FY09

Historically, disproportionate share hospitals tend to be less profitable from operations than other hospitals.

Median operating margin improved for all hospitals in FY09 compared with FY08, but more sharply for all other hospitals than for disproportionate share hospitals.

Benchmark: Northeast US median FY08 = 0.9%

Benchmark Source: 2010 Almanac of Hospital Financial and Operating

Indicators, INGENIX

Massachusetts Division of Health Care Finance and Policy - 27

Acute Hospital Median Non-Operating Margin

Disproportionate Share vs. All Other Hospitals

2.0%

1.8%

1.6%

1.5%

1.0%

0.5%

0.0%

0.8%

0.7%

1.0%

0.9%

1.3% 1.3%

0.9%

1.2%

1.1%

0.5% 0.7%

0.3%

0.1%

FY02

0.3%

FY03 FY04

DSH

FY05 FY06

All Other

FY07

Statewide

Note: Non-operating margin is the ratio of non-operating income to total revenue.

0.5%

0.4%

0.2%

FY08

0.2%

0.1%

FY09

Non-operating profits continued to decline for many hospitals in

FY09 due in large part to the economic climate.

Benchmark: Northeast US median FY08 = 0.07%

Benchmark Source: INGENIX

Consulting based on the hospital financial database used for the

2010 Almanac of Hospital

Financial and Operating Indicators,

INGENIX

Massachusetts Division of Health Care Finance and Policy - 28

Acute Hospital Median Current Ratio

Disproportionate Share vs. All Other Hospitals

1.8

1.7

1.69

1.6

1.62

1.5

1.54

1.62

1.67

1.60

1.69

1.59

1.62

Disproportionate share hospitals’ ability to pay current bills is not as strong as that of other hospitals.

Their median current ratio of 1.33 in FY09 was lower than the statewide median of

1.5.

1.51

1.53

1.47

1.55

1.50

1.48

1.50

1.4

1.45

1.42

1.3

1.33

1.34

1.33

1.33

1.30

1.28

1.2

1.1

FY02 FY03 FY04 FY05 FY06 FY07

DSH All Other Statewide

Note: Current ratio is the ratio of current assets to current liabilities.

FY08 FY09

Benchmark: Northeast US median FY08 = 1.55

Benchmark Source: 2010 Almanac of Hospital Financial and Operating

Indicators, INGENIX

Massachusetts Division of Health Care Finance and Policy - 29

Acute Hospital Median Days in Accounts Receivable

Disproportionate Share vs. All Other Hospitals

54

52

50

48

46

44

42

40

38

36

52

51

52

Disproportionate share hospitals took about the same number of days to collect their accounts receivables as all other hospitals in

FY09.

48

46 45

43

44

42 42 42 42

40

40

38

39

FY05 FY06

All Other

38

37

FY07

Statewide

FY08

Benchmark: Northeast US median FY08 = 46.2

Benchmark Source: 2010 Almanac of Hospital Financial and Operating

Indicators, INGENIX

FY02 FY03 FY04

DSH

FY09

Note: Days in accounts receivable is the ratio of net patient accounts receivable to net patient service revenue/(quarters of data x 91.25).

Massachusetts Division of Health Care Finance and Policy - 30

Acute Hospital Median Average Payment Period

Disproportionate Share vs. All Other Hospitals

59

57

63

61

55

56 56

57

59

58

61

56

60

57

Historically, disproportionate share hospitals have taken longer to pay bills than other hospitals.

In FY09, disproportionate share hospitals took about six days longer to pay their bills than all other hospitals.

53

51

54

53

54

53

54

52

54 54

51 51 51

49

47

FY02 FY03

48

FY04

DSH

49

FY05

49

FY06

All Other

FY07

Statewide

FY08 FY09

Benchmark: Northeast US median FY08 = 60.3

Benchmark Source: 2010 Almanac of Hospital Financial and Operating

Indicators, INGENIX

Note: Average payment period is the ratio of current liabilities less estimated third-party settlements to total expenses less depreciation and amortization/quarters of data x 91.25.

Massachusetts Division of Health Care Finance and Policy - 31

Acute Hospital Median Debt Service

Coverage

Disproportionate Share vs. All Other Hospitals

4.5

4.0

3.5

3.0

2.6

2.6

3.7

3.2

3.9

3.4

4.2

3.7

3.2

2.8

3.5

3

All hospitals on average show an improvement in meeting current debt obligations in FY09 compared with FY08.

However, in general, disproportionate share hospitals have a more difficult time meeting debt obligations than do all other hospitals.

2.5

2.3

2.0

2.0

1.5

1.0

2.5

2.2

2.6

2.5

1.9

2.0

1.9

1.7

FY02 FY03 FY04

DSH

FY05 FY06

All Other

FY07

Statewide

1.5

FY08 FY09

Benchmark: Northeast US median FY08 = 2.7

Benchmark Source: 2010 Almanac of Hospital Financial and Operating

Indicators, INGENIX

Note: Debt service coverage is the ratio of total income plus interest expense plus depreciation and amortization to interest expense plus current portion of long-term debt.

Massachusetts Division of Health Care Finance and Policy - 32

Acute Hospital Median Cash Flow to Total Debt

Disproportionate Share vs. All Other Hospitals

22%

20%

18%

16%

14%

12%

10%

8%

6%

19.7%

17.6%

20.3%

20.7%

20.5%

19.0%

18.2%

20.5%

19.5%

All hospitals’ cash flow to total debt ratio improved in FY09 from

FY08, signaling less difficulty meeting debt obligations.

16.0%

15.8%

14.9%

13.1%

12.9%

13.9%

13.6%

11.4%

10.5% 11.4% 12.3%

9.9%

8.3%

FY05 FY06

All Other

8.4%

FY07

Statewide

FY08

Benchmark: Northeast US median FY08 = 12.5%

Benchmark Source: 2010 Almanac of Hospital Financial and Operating

Indicators, INGENIX

FY02 FY03 FY04

DSH

FY09

Note: Cash flow to total debt is the ratio of total income plus depreciation and amortization to total current liabilities plus total long-term debt.

Massachusetts Division of Health Care Finance and Policy - 33

Acute Hospital Median Equity Financing

Disproportionate Share vs. All Other Hospitals

55%

53.4%

50%

48.4%

49.4%

48.2%

45%

40%

43.9%

44.5%

41.6%

41.9%

43.7%

42.7%

43.1%

48.9%

35%

35.5% 35.6%

36.5%

47.5%

43.2%

39.6%

37.7%

38.7%

37.9%

36.3%

33.9%

33.3%

30%

FY02 FY03 FY04

DSH

FY05 FY06

All Other

Note: Equity financing is the ratio of total net assets to total assets.

FY07 FY08

Statewide

FY09

The median equity financing ratio decreased for all hospitals in FY09 compared with FY08.

A number of hospitals experienced an actuarial reconciliation of pension related assets and obligations in FY09 which had a negative impact on net assets.

Benchmark: Northeast US median FY08 = 47.9%

Benchmark Source: 2010 Almanac of Hospital Financial and Operating

Indicators, INGENIX

Massachusetts Division of Health Care Finance and Policy - 34

Acute Hospital Financial Performance

FY09

Hospitals

Teaching

Baystate Medical Center

Beth Israel Deaconess Medical Center

Boston Medical Center*

Brigham and Women's Hospital

Cambridge Health Alliance*

Caritas St. Elizabeth's Medical Center*

Children's Hospital Boston

Dana-Farber Cancer Institute

Lahey Clinic

Massachusetts Eye and Ear Infirmary

Massachusetts General Hospital

Mount Auburn Hospital

Saint Vincent Hospital

Tufts Medical Center

UMass Memorial Medical Center

Community

Anna Jaques Hospital

Athol Memorial Hospital

Baystate Franklin Medical Center

Baystate Mary Lane Hospital

Berkshire Medical Center*

Beth Israel Deaconess Hospital-Needham

Cape Cod Hospital*

Caritas Carney Hospital*

Caritas Good Samaritan Medical Center*

Caritas Holy Family Hospital

Caritas Norwood Hospital

Clinton Hospital*

Cooley Dickinson Hospital

Emerson Hospital

Fairview Hospital

Falmouth Hospital

Faulkner Hospital

Hallmark Health

Operating

Margin

2.55%

-6.03%

-0.01%

0.62%

0.17%

3.36%

2.30%

4.29%

6.42%

4.09%

2.17%

1.33%

4.68%

0.55%

2.05%

5.90%

1.54%

4.81%

7.17%

0.47%

-2.53%

5.03%

-8.13%

6.10%

5.58%

-5.30%

4.60%

-0.48%

4.97%

5.67%

8.41%

-1.04%

4.97%

Non-

Operating

Margin

-0.30%

1.61%

1.41%

0.03%

1.17%

-0.25%

1.19%

5.39%

0.99%

3.46%

0.00%

1.02%

-0.01%

-1.14%

0.34%

-0.06%

0.19%

0.69%

2.50%

-0.55%

0.33%

0.56%

0.45%

0.17%

0.00%

0.26%

1.50%

0.40%

-0.28%

-0.37%

0.85%

0.24%

1.39%

Total

Margin

2.49%

-5.84%

0.68%

3.12%

-0.38%

3.69%

2.86%

4.75%

6.58%

4.09%

2.43%

2.83%

5.08%

0.28%

1.68%

6.76%

1.78%

6.20%

6.86%

2.07%

-1.13%

5.06%

-6.96%

5.85%

6.78%

0.09%

5.63%

2.98%

4.97%

6.68%

8.41%

-2.18%

5.31%

Profit (Loss)

$59,557,000

$26,070,000

($11,329,000)

$105,500,000

($36,959,136)

$22,335,669

$88,388,000

$734,917

$49,315,126

$6,622,712

$131,887,000

$19,617,000

$26,792,304

($13,250,000)

$70,615,377

$2,663,837

($1,314,156)

$574,000

$1,042,000

($1,242,388)

$1,795,560

$10,710,633

$5,701,001

$12,990,838

$6,016,157

$3,892,833

$743,000

$8,534,929

$494,413

$655,585

$9,589,738

$3,215,000

$17,151,000

Hospitals

Community

Harrington Memorial Hospital

Health Alliance Hospital

Heywood Hospital

Holyoke Medical Center*

Hubbard Regional Hospital

Jordan Hospital

Lawrence General Hospital*

Lowell General Hospital

Marlborough Hospital

Martha's Vineyard Hospital

Mercy Medical Center*

Merrimack Valley Hospital*

MetroWest Medical Center

Milford Regional Medical Center

Milton Hospital

Morton Hospital and Medical Center

Nantucket Cottage Hospital

Nashoba Valley Medical Center

New England Baptist Hospital

Newton-Wellesley Hospital

Noble Hospital

North Adams Regional Hospital*

North Shore Medical Center

Northeast Hospital

Quincy Medical Center*

Saint Anne's Hospital*

Saints Medical Center*

Signature Healthcare Brockton Hospital*

South Shore Hospital

Southcoast Hospitals Group*

Sturdy Memorial Hospital

Winchester Hospital

Wing Memorial Hospital

*Denotes Disproportionate Share Hospital.

Operating

Margin

Non-

Operating

Margin

-0.57%

0.30%

-0.66%

0.06%

-2.32%

-4.03%

4.88%

-0.04%

3.87%

-18.50%

1.35%

0.61%

3.86%

-1.66%

-0.68%

1.35%

1.70%

-1.47%

6.36%

0.09%

2.11%

3.00%

2.96%

8.39%

4.00%

0.04%

3.55%

4.71%

1.11%

0.56% closed

1.00%

1.29%

2.77%

1.50%

0.95%

0.44%

0.04%

-1.15%

0.88%

2.09%

0.00%

0.15%

0.26%

-2.27%

0.32%

3.39%

0.00%

2.61%

0.05%

0.14%

-4.53%

0.15%

-0.98%

-0.13%

0.99%

0.49%

-1.01%

-4.42%

-0.96%

-8.33%

-0.08%

0.59%

Total

Margin

2.98%

5.01%

0.45%

0.62%

1.44%

1.33%

1.62%

2.38%

3.04%

-2.32%

-3.88%

5.15%

-2.32%

4.19%

-15.10%

1.35%

3.22%

3.91%

-1.52%

-5.21%

1.50%

0.72%

-1.60%

7.35%

0.58%

1.10%

-1.42%

2.00%

0.06%

3.92%

0.62%

Profit (Loss)

2,577,772

8,361,742

403,756

732,174

2,694,255

2,295,000

3,484,314

1,600,000

1,494,444

-1,296,298

-9,615,651

9,634,717

-1,509,891

5,501,692

-5,005,000

604,163

6,043,000

14,088,000

-844,131

-3,085,733

6,613,000

2,295,347

-1,760,117

10,627,070

783,000

2,229,682

-5,458,354

12,308,413

81,575

10,005,952

440,000

Notes: Mercy Hospital has a 12/31 year end and data for Mercy were not yet available at the time this analysis was completed.

Massachusetts Division of Health Care Finance and Policy - 35

Acute Hospital Financial Performance

FY08

Hospitals

Teaching

Baystate Medical Center

Beth Israel Deaconess Medical Center

Boston Medical Center*

Brigham and Women's Hospital

Cambridge Health Alliance*

Caritas St. Elizabeth's Medical Center*

Children's Hospital Boston

Dana-Farber Cancer Institute

Lahey Clinic

Massachusetts Eye and Ear Infirmary

Massachusetts General Hospital

Mount Auburn Hospital

Saint Vincent Hospital

Tufts Medical Center

UMass Memorial Medical Center

Community

Anna Jaques Hospital

Athol Memorial Hospital

Baystate Franklin Medical Center

Baystate Mary Lane Hospital

Berkshire Medical Center*

Beth Israel Deaconess Hospital-Needham

Cape Cod Hospital*

Caritas Carney Hospital*

Caritas Good Samaritan Medical Center*

Caritas Holy Family Hospital

Caritas Norwood Hospital

Clinton Hospital*

Cooley Dickinson Hospital

Emerson Hospital

Fairview Hospital

Falmouth Hospital

Faulkner Hospital

Hallmark Health

Operating

Margin

5.48%

2.46%

6.44%

5.15%

-6.77%

1.83%

4.07%

-5.58%

3.83%

-9.42%

4.62%

5.09%

7.44%

-1.14%

4.08%

0.73%

0.68%

-2.48%

-1.04%

2.14%

1.39%

-4.05%

0.70%

0.00%

1.31%

-2.50%

1.01%

2.33%

-2.53%

3.55%

-3.09%

-0.28%

0.44%

Non-

Operating

Margin

0.86%

0.77%

-1.27%

-0.13%

1.25%

-2.24%

1.26%

-1.69%

-0.07%

7.04%

-0.31%

-1.20%

-0.01%

-1.39%

0.19%

0.12%

0.45%

1.04%

2.03%

1.54%

0.40%

0.88%

0.44%

0.00%

0.00%

-1.37%

1.96%

0.81%

1.06%

0.95%

3.89%

0.55%

0.47%

Total

Margin

6.34%

3.23%

5.17%

5.03%

-5.51%

-0.41%

5.33%

-7.27%

3.76%

-2.37%

4.31%

3.89%

7.42%

-2.53%

4.27%

0.85%

1.12%

-1.43%

0.99%

3.68%

1.79%

-3.17%

1.14%

0.00%

1.31%

-3.87%

2.97%

3.13%

-1.47%

4.50%

0.80%

0.27%

0.91%

Profit (Loss)

$53,334,000

$39,328,000

$54,986,048

$95,721,000

($29,448,181)

($1,483,929)

$63,381,000

($49,469,327)

$30,111,095

($3,589,528)

$106,649,000

$10,501,964

$22,196,757

($14,673,000)

$53,129,554

$850,914

$257,812

($1,180,000)

$321,000

$11,957,432

$818,552

($11,362,263)

$1,334,649

$8,417

$1,976,575

($5,814,182)

$785,447

$5,101,153

($2,448,065)

$1,592,437

$1,099,294

$471,000

$2,450,000

Hospitals

Community

Harrington Memorial Hospital

Health Alliance Hospital

Heywood Hospital

Holyoke Medical Center*

Hubbard Regional Hospital

Jordan Hospital

Lawrence General Hospital*

Lowell General Hospital

Marlborough Hospital

Martha's Vineyard Hospital

Mercy Medical Center*

Merrimack Valley Hospital*

MetroWest Medical Center

Milford Regional Medical Center

Milton Hospital

Morton Hospital and Medical Center

Nantucket Cottage Hospital

Nashoba Valley Medical Center

New England Baptist Hospital

Newton-Wellesley Hospital

Noble Hospital

North Adams Regional Hospital*

North Shore Medical Center

Northeast Hospital

Quincy Medical Center*

Saint Anne's Hospital*

Saints Medical Center*

Signature Healthcare Brockton Hospital*

South Shore Hospital

Southcoast Hospitals Group*

Sturdy Memorial Hospital

Winchester Hospital

Wing Memorial Hospital

*Denotes Disproportionate Share Hospital.

Operating

Margin

Non-

Operating

Margin

3.82%

-0.79%

1.41%

0.21%

-0.32%

0.50%

0.87%

-0.18%

0.68%

3.49% n/a

0.00%

0.21%

2.04%

1.77%

3.79%

6.56%

0.00%

2.71%

0.94%

0.32%

1.26%

0.21%

-3.01%

-0.21%

-4.51%

-1.37%

0.55%

-1.65%

-1.22%

-2.23%

0.23%

0.60%

-3.34%

5.45%

-0.60%

-0.99%

-8.19%

-0.90%

1.64%

1.22%

-0.61%

2.20% n/a

-6.01%

-3.62%

3.39%

-4.64%

0.36%

-8.13%

-0.96%

0.96%

2.87%

-0.86%

5.48%

0.44%

1.71%

-2.33%

3.71%

-1.12%

-3.18%

1.86%

2.58%

8.49%

2.89%

0.50%

Total

Margin

0.48%

4.66%

0.81%

-0.78%

-8.51%

-0.40%

2.51%

1.04%

0.08%

5.69% n/a

-6.01%

-3.41%

5.43%

-2.87%

4.14%

-1.57%

-0.96%

3.68%

3.81%

-0.55%

6.75%

0.64%

-1.30%

-2.54%

-0.81%

-2.49%

-2.63%

0.20%

1.36%

6.26%

3.12%

1.10%

Notes: Recently, government employers, including Cambridge Health Alliance, were required to implement a new government accounting rule (GASB 45) that required them to record in their financial statements the present value of future retiree health benefit costs. In complying with this new rule, Cambridge Health Alliance’s balance sheet reflects a $221.9M liability and associated operating expense of $12.7M for its

2008 fiscal year. Mercy Hospital has a 12/31 year end and data for Mercy were not yet available at the time this analysis was completed.

Massachusetts Division of Health Care Finance and Policy - 36

Profit (Loss)

$364,687

$7,377,665

$720,349

($951,615)

($1,874,597)

($728,020)

$4,120,000

$1,966,929

$49,977

$2,647,444 n/a

($3,275,192)

($8,116,041)

$9,542,160

($1,750,890)

$5,328,626

($527,000)

($427,612)

$6,587,000

$12,870,000

($294,163)

$4,334,579

$2,813,000

($3,843,899)

($2,677,752)

($1,077,037)

($3,281,000)

($5,158,093)

$716,924

$8,129,570

$9,230,619

$7,583,429

$702,734

Report Notes

• The findings in this report are based on the filings of 64 of 65 acute hospitals in 2009; sixty hospitals have fiscal year ends October 1 through September 30. Five hospitals have different year ends: Cambridge Health

Alliance, MetroWest Medical Center, and Saint Vincent Hospital have June 30 year ends, and Martha’s Vineyard

Hospital has a March 31 year end. Mercy Medical Center has a December 31 year end. Mercy Medical Center’s data were not yet available at the time this analysis was completed.

• Annual financial data are reviewed by the Division of Health Care Finance and Policy and verified against either audited financial statements or hospital’s supporting documentation. All submitted hospitals’ data reviews were complete at the time of this analysis except for North Adams Hospital for which as filed data has been used.

• Depending on the organization of each hospital, data may exclude other aspects of some hospitals’ financial health, such as financial performance of endowments or the financial health of parent companies or other affiliated organizations.

• Quartile values can shed light on information about the distribution of financial ratio values across hospitals.

Often, averages can be materially affected by outlier/extreme values at the low and high ends of a distribution. Examining quartiles, therefore, is a preferred means of assessing the overall distribution of values across hospitals. For instance, the ratio values of one-quarter of the hospitals at the lower end of the distribution will fall at or below the 25th quartile value. Similarly, the ratio values of one-quarter of the hospitals at the upper end of the distribution will fall at or above the 75th quartile value. The 50th percentile is the median of the distribution of values. Half of the hospitals’ financial ratio values will fall below the median, and half will fall above the median. These quartile measures are particularly useful when a distribution is markedly skewed, or where it is generally symmetrical but includes a few outliers.

• This report uses benchmarks from data available in the 2010 Almanac of Hospital Financial and Operating

Indicators published by Ingenix. There is a two-year lag from the publication data, therefore the most current benchmark data for this report are 2008 data.

Massachusetts Division of Health Care Finance and Policy - 37

Division of Health Care Finance and Policy

Two Boylston Street

Boston, Massachusetts 02116

Phone: (627) 988-3100

Fax: (617) 727-7662

Website: www.mass.gov/dhcfp

Publication Number: 09-177-HCF-01

Authorized by Ellen Bickelman, State Purchasing Agent

Printed on Recycled Paper

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