WaveRiders
by Major Practical Solutions To Implement
Excellence (B4)
Knowledge Management and Asset Management
Contents
 EFQM, Knowledge and Asset Management
 WAVERIDERS general current situation
 KNOWLEDGE MANAGEMENT
 ASSET MANAGEMENT
• Facilities Management
• Security
• Health & Safety
• Environmental management
• Life cycle management
• Maintenance
• Resource utilization
 CONCLUSION
 REFERENCES
EFQM, Knowledge and
Asset Management
Source: EFQM (2010)
Criterion 4: Partnerships &
Resources
 4c Buildings, equipment, materials and natural
resources are managed in a sustainable way
 4e Information and knowledge are managed to
support effective decision making and to build
the organisation’s capability
(EFQM, 2010)
WAVERIDERS
current situation
 No formal knowledge management process for
leveraging knowledge
 No policy/strategy for managing buildings
 No physical security for the assets
 No maintenance database and plan
 Dyes are harmful for the environment and the health of
the workers
 Fibreglass used in the manufacturing  No health or
safety measures regarding it
 No emergency plan
WAVERIDERS
current situation
 Excessive inventories
 Controlling pollution strategy
 Reactive maintenance
 No strategy for life cycle management
 No IT department
 Suppliers not eco-friendly
 Boat engine modification for fuel
 Packaging of accessories and manual not in ecofriendly plastic bags
WAVERIDERS 3-year plan
KNOWLEDGE MANAGEMENT
Source: Martin-Castilla & Rodrigo (2003) cited in Martín-Castilla & Rodríguez-Ruiz (2008)
4-LEVEL LEARNING IN
ORGANIZATIONS
Individual
Level
Team Level
Organizational
Level
Interorganizational
Level
Source: adapted from Sun & Scott (2005)
WAVERIDERS’ current situation
in terms of KM
 Generating knowledge
 Generation of knowledge to a certain extent (but no storing)
 Storing knowledge
 No conditions for knowledge management system (formally)
 Disseminating knowledge
 Barriers on dissemination of knowledge among departments
 Censorship - limitation of information sharing
 Applying knowledge
 Repeating mistakes - no lessons learned especially in NPD
Nonaka’s Knowledge
Creation Spiral Model
Socialization:
Leadership  create circumstances for
KM (open and free environment)
Regular meetings
Abolish reward practices
Weekly workshops for interaction
Externalization &
Combination:
Database (document experiences,
knowledge from NPD, problems and
lessons learned)
 Intranet
 Subscriptions to journals and websites
Source: Frost (2010)
Internalization:
Application of knowledge
Embed it in everyday routines
WAVERIDERS current assets
 Buildings:
 HQ (Christchurch)
 Greenfields
 Exmouth
 Machines/Equipment
 Computers
 Office furniture
 Software
 Raw materials (wood, fibreglass, etc.)
 Vehicles
 Inventory
ASSET MANAGEMENT
Facilities Management
 Facilities services – FM framework
Source: Chotipanich (2004)
ASSET MANAGEMENT
Facilities Management – Action plan
Year 1:
 Hire Facility Manager and create a facility management plan
(annual and long-term)
 Create an IT department
 Outsource not core competencies activities (e.g. cleaning,
mailing, data backup)
 Space management: Ergonomic interior design and health and
safety issues concerning the raw materials (fibreglass)
 Create an emergency plan
ASSET MANAGEMENT
Facilities Management – Action plan (cont.)
Year 2:
 Review current property portfolio and perform real
estate management (e.g. Exmouth potential options)
 Utilization of Information system and Computer-Aided
Facilities Management (CAFM)
Year 3:
 Consider future actions on Design & Build activities
 Reconsider long-term facility planning
ASSET MANAGEMENT
Security
Source: Saint-Germain (2005)
Physical security
Action steps
Action steps to implement physical security in the WaveRiders:
1.
Fencing along the walls of the company and no unauthorized
entrance until confirmed by any manager inside.
2.
Putting up CCTV cameras in all the rooms and the production
area for the safety and keeping a check, also in the parking
space.
3.
Access cards to workers, allowing them access only to places
they belong.
4.
Increase the lighting in barren parts of the buildings
5.
Increasing patrolling by security officers especially at night.
6.
Putting up alarms in case necessary that will notify the nearest
police station.
7.
Security personnel having control of the main gate. Can keep it
locked/unlocked according to their will. Automatic access.
8.
Having Fire protective mechanism in the company.
Virtual security
Action steps
 Scope: strong network security
 Zero-Knowledge Protocol
 About the passwords:
• Hard to guess
• Changed every couple of months
• People should also avoid disclosing their passwords
 Outsourcing data backup
•

Contract with service provider
Create IT policy and provide training
ASSET MANAGEMENT
Health & Safety
 Step 1: the company writes Health & Safety (H&S) policy
 Step 2: the company does risk assessment (identify risks
that might cause harm to people)
 Step 3: provide training and information about health &
safety to ensure that employees know how to work safely
and without risks to health
 Step 4: provide welfare facilities to ensure employees
well-being
 Step 5: make arrangements for first aid, accidents and ill
health
ASSET MANAGEMENT
Health & Safety – Risk Assessment
 Fibreglass
 Dyes
 Wood cutting
 Fire
 Noise
 Manual Handling
 Hazardous Substances
gases, biological agents)
 Electricity
 Stress
(chemicals, fumes, dusts, vapours, mists,
ASSET MANAGEMENT
Environmental Management
 Cleaner production system – way of thinking
 Hierarchy of waste reduction
 Integrated approach to design, manufacture and
use of products
 Product Modification and new product design
 Beyond your organisation itself – concerns suppliers
and customers as well
 Third party audit (ISO 14001)
 CSR policy
ASSET MANAGEMENT
Environmental Management - Action
 Restructuring of the products’ engine (fuel:
butanol instead of ethanol )(Bevill, 2012).
 Notify suppliers of raw materials
 Search for eco-friendly suppliers
 Recycle raw materials
 Change packaging material to eco-friendly
 Change dyes
 Offer eco-friendly accessories and cleaning
products
 Environmental considerations about future
products
ASSET MANAGEMENT
Life-Cycle Management
Source: Iribarren et.al (2010)
ASSET MANAGEMENT
Life-Cycle Management
Year 2:
 Evaluation of the current assets of the company to ascertain the
conditions
 Document the lifespan of all existing assets based on evaluation
data
 Implement a framework to monitor lifespan and quality of assets
Year 3:
 Integration of product requirements from customers’ into our
system to ensure customer satisfaction.
 Commitment to continual improvement of all processes through
regular assessment and appraisals
 Database that covers all assets location, performance and
lifespan shall be established
ASSET MANAGEMENT
Maintenance
 Poor machine performance

Leads to low profit, loss of production, etc.
Maintenance is important so that:
 Get reliable and effective plants
 Gain a competitive advantage
 Increase the profitability of WaveRiders
 Implementation of Total Productive Maintenance (TPM) plan
ASSET MANAGEMENT
Maintenance – Action steps
Year 1: Define and Create a database
• Collection of data, timing and recording
Year 2: Measure & Analyze the situation
• Training program
• Measurement of overall equipment Effectiveness (OEE)
Year 3: Improve & Control
• Methods for minimizing time loss
• Focus on the improvements that can be achieved
• Application of maintenance policies, replacement
 Continuous Improvement and Continuous Training
ASSET MANAGEMENT
Resource Utilization
Basic MRP Structure
Source: Wild (2002)
Material Requirements
Planning
 MRP focus on:
- Bill of Requirements
- Master Production Schedule
- Opening Inventory
- Opening Capacity
- Safety Stock
ASSET MANAGEMENT
Resource Utilization (cont.)
 Implement and master the plan within 3 years
 It is believed that will increase inventory turnover by 40%, if
it is implemented sucessfully
 Once, knowledge management becomes a way of
life, then the company can proceed into MRP II.
ASSET MANAGEMENT
Resource Utilization (Cont.)
Manufacturing Resource Planning (MRP II)
Source: Wild (2002)
Conclusion
Limitations
 It is suggested that if WaveRiders follow the suggestions and
implement the plan they can significantly improve their
approaches toward knowledge and asset management and
comply with EFQM.
 However, certain limitations has to be taken into
consideration:
Financial aspects
 Finance Director has to supervise the entire process
Soft aspects – people resistance to changes
 Stakeholder analysis
 All directors be in touch with their teams
References
 Belvill, K. (2012). Coast Guard, ORNL test butanol in small marine engines,
Boat Building News (online). URL:
http://newboatbuildersnews.blogspot.co.uk/2012/02/boat-buildingnews_22.html (Assessed on 25th April 2012).
 Chotipanich, S., (2004). Positioning facility management, Facilities, 22, 13, p.
364-372.
 EFQM Excellence Model, (2010). EFQM Publications, Brussels.
 Frost, A., (2010). Knowledge Management (online). URL:
http://www.knowledge-management-tools.net/ (Assessed on 23rd April 2012).
 Iribarren, D., Moreira, M. T. and Feijoo, G. (2010). Revisiting the Life Cycle
Assessment of mussels from a sectoral perspective, Journal of Cleaner
Production, 18, 2, p. 101–111.
 Martín-Castilla, J.I. and Rodríguez-Ruiz, O., (2008). EFQM model: knowledge
governance and competitive advantage, Journal of Intellectual Capital, 9,
1, p. 133-156.
 Saint-German,R. (2005). Information Security Management Best Practice
Based on ISO/IEC 17799, Information Management Journal, 39, 4, p. 60-66.
 Sun, P.Y.T. and Scott, J.L., (2005). An investigation of barriers to knowledge
transfer, Journal of Knowledge Management, 9, 2, p. 75-90.
 Wild, R., 2002. Operations management: text and CD-ROM, 6th ed. London:
Continuum.
Thank you for your
attention
Q&A