Cognos Government
Performance Management
Yiannis Lekos – SCICOM S.A.
Cognos CPM Senior Consultant
Business Intelligence in the Public Sector – June 2008
Cognos:
The World Leader in BI & PM Solutions
•
Acquired by IBM in Jan 2008
•
Global coverage
• 23,000+ customers in 135+ countries
• 80% of Fortune 1000; target Global 3500
• Strong channel network: 3,000+ channel
partners
•
Cognos employees – a competitive
advantage
• 3,300+ employees
• 940+ strong R&D team
• 2,000+ customer-facing field force
• Direct sales 70% - Channel sales 30%
Business Intelligence in the Public Sector – June 2008
SCICOM & COGNOS
•
25 years of successful presence in the
Greek Information Technology Market as
a Cognos Partner
•
A Cognos Platinum Reseller Partner for
Greece & Cyprus (‘Top Resellers 2005,
2006 και 2007’)
•
Strongly recognized in the CPM market
•
200+ clients / 4,000+ users
Business Intelligence in the Public Sector – June 2008
BI & Performance Management clients in
Greece & Cyprus - Greek Firms
MORGAN YZATIS
Business Intelligence in the Public Sector – June 2008
BI & Performance Management clients in
Greece & Cyprus - Multinational Firms
Business Intelligence in the Public Sector – June 2008
MAJOR THEMES IN GLOBAL
GOVERNMENT
• Citizen-centric
• Joined Up
• Results-based
Business Intelligence in the Public Sector – June 2008
GLOBAL MOMENTUM FOR
RESULTS-BASED GOVERNMENT
• Canada: Management Accountability
Framework; Financial Administration
Act (FAA)
• United States: Government
Performance
and Results Act (GPRA)
• France: Loi Organique relative aux
Lois de Finances (LOLF) = “"Organic
law relating to the Finance Laws"
• U.K.: Resource Accounts
Business Intelligence in the Public Sector – June 2008
ACCOUNTABILITY: SIMILARITIES IN
PRIVATE & PUBLIC SECTORS
Sarbanes-Oxley
(SOX)
• 302: Financial
Certification
• 404: Internal control
certification
• 409: Timely
disclosure
• . . .: 66 sections of
compliance
Business Intelligence in the Public Sector – June 2008
Government
Accountability
Enforcing more accountable
government:
• More timely information
• Effective controls
• Rigorous oversight of
performance
• Compliance through
training and tools
• High ethical standards
CHALLENGES OF GOVERNMENT
• Demonstration of
good governance
• Intense public scrutiny
• Demands for accountability
• Continuous budget pressure
• Must show continuous
improvement . . . with less
resources
Business Intelligence in the Public Sector – June 2008
LOTS OF DATA, LITTLE DECISIONREADY INFORMATION
• Reporting is cumbersome and static; typically
paper-based with many versions of the truth
• Manually intensive analysis processes; ad
hoc analysis is rarely supported
• Mainly manual processes for information
gathering and collation
• Data are hidden away in
departments, databases,
applications, geographies;
impossible to coordinate
• Data latency, accuracy,
completeness issues
Business Intelligence in the Public Sector – June 2008
SOLUTION REQUIREMENTS
• Improve visibility into business
processes from aggregate to detail
• Monitor, measure, and track
performance against strategic
objectives and benchmarks
• Make performance information
broadly or narrowly accessible,
and securely via the Web
• Simply satisfy mandatory
reporting requirements
Business Intelligence in the Public Sector – June 2008
ORGANIZATIONAL REQUIREMENTS
• Provide foundation for data-driven
decision making
• Provide users with tools and
information access to make better
decisions
• Improve collaboration to monitor
and manage readiness
• Technology must be easy to use for
multiple stakeholders
• Fast time to benefit
Business Intelligence in the Public Sector – June 2008
GOVERNMENT PERFORMANCE
MANAGEMENT
How are We
Doing?
Why?
Business Intelligence in the Public Sector – June 2008
What Should
We be Doing?
Program
Performance
Student
Performance
THREE QUESTIONS THAT ADVANCE
PERFORMANCE IN GOVERNMENT
Students in
grade 3 in
School Board 2
are trailing
Federal goals
Analysis reveals
teacher
qualifications lag in
key areas compared
with other similar
districts
Percentage of
eligible families
served is below
target
Analysis reveals
low application
volumes in
Region 2
Business Intelligence in the Public Sector – June 2008
Implement
program to
upgrade skills of
teachers; recruit
more seasoned
teachers into
district
Re-allocate funds
toward targeted
outreach program
to advise of
eligibility
SINGLE DEFINITION OF THE TRUTH
Single Platform for Decision Making
Business Intelligence in the Public Sector – June 2008
DATA SILOS ARE EVERYWHERE; REPORTING IS
TYPICALLY BY SUBJECT AREA
OPERATIONAL
SYSTEMS
SUPPLY CHAIN
OPERATIONS
FINANCIAL
SYSTEMS
PERSONNEL
SUPPLIERS
Business Intelligence in the Public Sector – June 2008
SYNCHRONIZING DATA PROVIDES
CONSISTENT ENTERPRISE-WIDE VIEW
OPERATIONAL
SYSTEMS
SUPPLY CHAIN
OPERATIONS
FINANCIAL
SYSTEMS
PERSONNEL
SUPPLIERS
Business Intelligence in the Public Sector – June 2008
BUSINESS BENEFITS OF COGNOS
PERFORMANCE MANAGEMENT SYSTEM
• Speak with one consistent
voice across the
organization
• Greatly reduce time and
effort to produce critical
information
• Make better and faster
decisions that improve
performance and outcomes
Business Intelligence in the Public Sector – June 2008
COGNOS GPM IN ACTION
• Social Services –
fraud detection, case
management
• Tax / Revenue – risk
management
• Education – student
performance
• Healthcare – patient
wait times
Business Intelligence in the Public Sector – June 2008
COGNOS GPM IN ACTION
• Public Safety – crime
analysis, responsiveness
• Procurement – supplier
management
• Human Capital
Management – workforce
analytics, aging
workforce
• E-Government
Business Intelligence in the Public Sector – June 2008
SAMPLE COGNOS GOVERNMENT
CUSTOMERS AROUND THE WORLD
•
Human Resources Skills and
Development Canada
•
Department of Homeland
Security (U.S.)
•
Social Development Canada
•
•
Centers for Medicare and
Medicaid Services (U.S.)
London Fire and Emergency
Planning Authority (U.K.)
•
U.S. Army, Navy, Air Force and
Marine Corps
Department of Finance and
Administration (Australia)
•
Massachusetts Department of
Education (U.S.)
•
Alberta Children’s Trust
(Canada)
•
South Tyneside Healthcare
Trust (U.K.)
•
Region Västra Götaland
(Sweden)
•
Direction Generale des Impots
(France)
•
•
State of Ohio (U.S.)
•
New York Police Department
•
Australian Tax Office
•
Penn State University (U.S.)
•
State Police of Lower Saxony
(Germany)
Business Intelligence in the Public Sector – June 2008
Indicative Customer Case Studies
Business Intelligence in the Public Sector – June 2008
Central Umbrella Body for Social Security Organizations - FRANCE
Information Needs:
Benefits:
• To restructure its IT architecture & simplify control
• Architecture that is more easily
managed & more flexible
• To respond to new requirements
• To optimize management of business processes
• Optimization of the organization’s
services & performance
Solutions: Cognos Reporting, Analysis,
Scorecarding
• Fewer demands in terms of
development and maintenance
Platforms: IBM AIX, Oracle
Users: 2.000 +
Business Intelligence in the Public Sector – June 2008
Central Umbrella Body for Social Security Organizations - FRANCE
‘Cognos Applications are characterized by ease of
implementation and quick user acceptance.
These are two essential criteria for the success of our
decision-support project and, therefore, for our goal of
extending analysis to new areas, including Performance
Management and the Optimization of the service we
provide to our clients. ’
Pierre Bisson, IT Director, within the ACOSS/URSSAF Organization
Business Intelligence in the Public Sector – June 2008
Information Needs:
• Real-time & trending information on key
expense drivers-labor & supply
• More timely & flexible budgeting
• Elimination of spreadsheets
•Decreased manual intervention for data
analysis
Solutions: Cognos Reporting & Analysis
Platforms:
• AS400
• SQL Server
• Windows 2000
• Financial data repository
• GL, supply chain, billing patient
information system
Users: 150
Business Intelligence in the Public Sector – June 2008
Benefits:
• Access to a comprehensive view of process & system information
• Flexible & real-time budgeting, spending projection, and trending
• Real-time labor expense reconciliation
• Elimination of duplicate payments and missed charges
• Daily cash balancing
• Streamlined reporting
Business Intelligence in the Public Sector – June 2008
‘With the financial data repository and Cognos, staff can
use real-time wage information based on actual clocked
hours against actual month and actual volume. Accrual is
no longer necessary for analysis ’
Kevin Murphy, Chief Financial Officer, Middletown Regional Hospital
Business Intelligence in the Public Sector – June 2008
Information Needs:
Benefits:
• More & more demands for statistical
information from various government bodies,
all demanding different data at different times
• Administration, faculty instructors, and
clerical staff have Instant access to
information as required – processes that
in many cases used to take days to
complete
• Problems of tracking students throughout
their careers: which course were dropped,
which where taken up, and whether students
missed exams for medical reasons
Solutions: Cognos Reporting & Analysis
Users: 200
Business Intelligence in the Public Sector – June 2008
• Solution to Student registration mix-ups
• Exact postcode analysis & can target the
catchment areas for future students
• Estate management
‘We’ve definitely received return on our investment in
Cognos Technology. The administration is run much more
efficiently now that staff can concentrate on their actual
jobs’
Robert Roulston, Head of Administrative Support, Queens University Belfast
Business Intelligence in the Public Sector – June 2008
Information Needs:
• A common enterprise IT environment with a
Web-based portal and an enterprise shared
data environment
• Fast financial information for management,
outside agencies, and troops
• Flexible reporting & analysis that can adapt
quickly to changing requirements
Solutions: Cognos Reporting &
Analysis
Platforms:
• Homegrown mainframe accounting
system
• Oracle 9i
•Other proprietary & transactional
systems
Users: 3.600 +
Business Intelligence in the Public Sector – June 2008
Benefits:
• A BI platform that touches all disparate data sources to provide a
single version of the truth
• Information in minutes rather than days
• Reports and insight on areas never before possible
• Cost savings in processing power, lower resource requirements, and
less reliance on paper
• Web-based system that delivers information across the globe
Business Intelligence in the Public Sector – June 2008
‘The Marine Corps will always do what’s best for our
people on the front lines.
Today, tomorrow, and into the future, we are taking
Cognos with us into battle. ’
Jarret S. Kuhfahl, Financial Systems Developer, The US Marine Corps
Business Intelligence in the Public Sector – June 2008
AMS Needs:
Benefits:
• Tight controls, optimized use of resources,
data to support management decisions
• Keeping a tight rein of performance
• Transparent & flexible information system,
with impressive results
Solutions: Cognos Reporting, Analysis,
Scorecarding
Project: 500 data cubes, 4.000 potential
web users
Business Intelligence in the Public Sector – June 2008
• The scorecarding solution combines
labor market targets, processing
objectives and customer objectives into a
high level view
• Control of funding budget
• Optimization of the use of resources
• Monitor career paths
‘Now that we have our data together in one place, we’re
able to better serve our customers by helping them find
gainful employment ’
Herbet Bohm, Member of AMS Board
Business Intelligence in the Public Sector – June 2008
‘The fact that we could deploy this solution across the
Web from one central location sold it to us. The change
has been dramatic. Now we can analyze 3 years worth of
data and start to identify trends. ’
Phil Freestone, Business Systems Analyst, London Fire & Emergency Planning Authority
Business Intelligence in the Public Sector – June 2008
Atlanta Rolled Out Cognos Analysis S/W
‘With Cognos we are able to look at
things like the cost per acre to
maintain a park, the cost per work
order for field-level operations and
the average manpower & materials
costs to repair a traffic light or
surface a mile of a city street. ’
Chuck Meadows, Chief of Budget & Fiscal
Policy, City of Atlanta
$ 2.1 M-plus project for
monitoring performance
of all departments
• Cognos 8 BI
• ~1.000 users
Business Intelligence in the Public Sector – June 2008
References in Finance & Taxation Departments
Swedish Tax Office
Solutions: Cognos Business Intelligence
Solutions: Cognos Business Intelligence
16.000 users, Central Government
Dutch Taxation Office
Solutions: Cognos Planning, BI,
Scorecarding
1.500 cubes
20.000 users
Business Intelligence in the Public Sector – June 2008
Solutions: Cognos Business Intelligence
3.000 users
Thank You
for your
attention