Calculated Productivity
Summary
27 November 2014
What is Calculated Productivity?...
• Calculated Productivity is a combination of how quickly a task is completed (Task
Out Rate) and how many of these jobs were completed successfully without
furthering (Success Rate)
Lets have a look into what this means…
What is Task Out Rate?...
•
Task Out Rate is effectively how many jobs for a specific product an Engineer would complete in one day,
(assuming the same average day length for everybody)
•
Its calculated by taking the average Engineer day (456 Minutes), and dividing it by the Engineers average
task time per product
•
Tasking out rate is only influenced by your issue to com time. Absences such as leave, sickness, training
and Non-task periods such as end-of-day travel, lunch or idle time DO NOT IMPACT Calculated
Productivity
So how does this work in an example?...
What is Task Out Rate?...
•
In the example above, the Task Out Rate can be worked out by calculating average task time
[(120+120+60)/3] which equals 100 minutes over the 3 jobs.
•
Task Out rate = 456 / 100 = 4.56 Jobs Per Day
•
In this example, to improve Task Out Rate the Engineer would need to reduce their average task
time (issue to com time)
What is Success Rate?...
•
Success Rate is looking at how many of these jobs an Engineer completes successfully and
does not further
•
It is basically the opposite of furthers
•
If you have low furthers, you will have a high success rate
Lets take it back to our example…
What is Success Rate?...
• In the example above, the Success Rate can be worked out by Dividing jobs
completed successfully (2) by the number of jobs closed off (3).
• Success rate = 2/3 = 66.6%
• This is saying over those 3 jobs completed, the Engineer was 66.6% successful…
In this example, what is the Calculated Productivity?...
• Calculated Productivity = Task Out Rate x Success Rate
• In this example, this is 4.56 x 0.666
 So Calculated Productivity = 3.04 Jobs per day
How does this work with all the different Products?
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Overall Productivity is also Mix-Adjusted, so Engineers are
measured against the same mix of work as their peers
Why is Calculated Prod more useful than iPop?
Engineer performance is
Measured against
(local) peers – it’s not a
fixed or UK-wide target.
It is broken down into key
components (Task-Out
Rate and Success Rate)
which allows Engineers
underneath high level
measures.
The score is broken down to Task
Out Rate & Success Rate at Product
level, so clear guidance where
improvements are required by
product can be given, allowing for
more relevant coaching
conversations.
Engineer Productivity is
mix-adjusted by the
type of products they
work on.
Simplicity - For
Engineer and Manager,
it looks at specific work
types versus a rolled
up composite
measure.
Measures time spent
doing ALL tasks and how
well they are done e.g.
Furthers are counted.
This better reflects an
Engineers working day
than iPop.
Only Time on tasks
is considered inc.
travel time, but not
non-productive
time e.g. assist