Business Consulting Services
ICPC 2002 - Schiphol Visit
IBM Briefing Session
16 November 2002
Robert Kok
robert.kok@nl.ibm.com
© Copyright IBM Corporation 2002
Business Consulting Services
Agenda
 Airport of the future.
 Dartagnan Biometric Solutions
 Bagage Handling
2
Airport of the Future | IBM Confidential | Document ID
| Oct 2, 2002
© Copyright IBM Corporation 2002
Business Consulting Services
The challenges an airport has to deal with.
Security
Cost Pressure
Airport
Business
Customer
Satisfaction
Increased Traffic
3
Airport of the Future | IBM Confidential | Document ID
| Oct 2, 2002
© Copyright IBM Corporation 2002
Business Consulting Services
IBM Global Services can help in many ways.
WHAT SHOULD I DO ?
HELP ME DO IT
MANAGE IT FOR ME
BUSINESS
Business Consulting
Services
Strategic
Outsourcing
Services
Integrated Technology
Services
IT
4
Airport of the Future | IBM Confidential | Document ID
| Oct 2, 2002
© Copyright IBM Corporation 2002
Business Consulting Services
First we develop a vision of how an airport should position
itself with respect top the travelers.
WHAT SHOULD I DO ?
HELP ME DO IT
MANAGE IT FOR ME
BUSINESS
Business Consulting
Services
Strategic
Outsourcing
Services
Integrated Technology
Services
IT
5
Airport of the Future | IBM Confidential | Document ID
| Oct 2, 2002
© Copyright IBM Corporation 2002
Business Consulting Services
In our vision an airport should minimise passengers ‘non
productive’ time and maximise time spent in leisure and ‘choice’
activities.
Aircraft Flow
Choice/Revenue generating
Non Productive
The Airport Boundary
Passenger Flow
Lounge
Baggage
Reclaim
Land
Customs
Depart
Airport
Shops
Lounge
Arrive At
Airport
6
Check-In
Security
Boarding
Shops
Airport of the Future | IBM Confidential | Document ID
| Oct 2, 2002
© Copyright IBM Corporation 2002
Business Consulting Services
The solutions that are needed to realise this vision should
perfectly fit the customer travel experience.
Pre-Airport
Leave Airport
The Customer
Travel Experience
Arrive at
Destination
Airport
At Airport
In-Flight
7
Airport of the Future | IBM Confidential | Document ID
| Oct 2, 2002
© Copyright IBM Corporation 2002
Business Consulting Services
We have developed solutions blueprints to realize this vision,
addressing people, processes and technology.
Travel
Preparation
Check In
8
• Mobile travel planning,
booking and modification
• Check In (seat, upgrade,
boarding pass, baggage)
• Notification of time-sensitive
information
• Back-end solutions
Boarding
• Acceptance of boarding
entitlements
• Processing of upgrade requests
• Issuance of boarding
entitlements (if necessary)
• Passenger reconciliation
Shopping
• Shopping assistance
• Cross and Up selling
• Payment
Security
• Passenger authentication
and verification
Irregular
Operations
Re-booking
Terminal
Services
• Car parking services
• Location-based services /
Retail
• Wireless web access
Baggage
Airport of the Future | IBM Confidential | Document ID
| Oct 2, 2002
• Recognition and notification of
flight irregularities
• Categorisation of passengers
• Alternative itinerary production
• Issuance of new boarding
entitlements
• Baggage change order
• Travel arrangements re• Positive
booking Passenger
Baggage Match (PPBM)
• Baggage tracking and
tracing
© Copyright IBM Corporation 2002
Business Consulting Services
Secondly we help the airport to implement the vision.
WHAT SHOULD I DO ?
HELP ME DO IT
MANAGE IT FOR ME
BUSINESS
Business Consulting
Services
Strategic
Outsourcing
Services
Integrated Technology
Services
IT
9
Airport of the Future | IBM Confidential | Document ID
| Oct 2, 2002
© Copyright IBM Corporation 2002
Business Consulting Services
We have the technology available….
10
Airport of the Future | IBM Confidential | Document ID
| Oct 2, 2002
© Copyright IBM Corporation 2002
Business Consulting Services
…and we are able to implement implement full solutions.
11
Airport of the Future | IBM Confidential | Document ID
| Oct 2, 2002
© Copyright IBM Corporation 2002
Business Consulting Services
Finally we are able to operate and manage these solutions.
WHAT SHOULD I DO ?
HELP ME DO IT
MANAGE IT FOR ME
BUSINESS
Business Consulting
Services
Strategic
Outsourcing
Services
Integrated Technology
Services
IT
12
Airport of the Future | IBM Confidential | Document ID
| Oct 2, 2002
© Copyright IBM Corporation 2002