GAYA PENGURUSAN KONFLIK DALAM KALANGAN KAUNSELOR ORGANISASI
DI INSTITUT PENDIDIKAN GURU MALAYSIA
Zuraini Binti Idris
Institut Pendidikan Guru Kampus Bahasa Melayu
E-mail: Zurainiidris1482@gmail.com
Abstract
The objective of this study was to identify the styles of conflict management, communication
style, to recognize the difference between conflict management style based on demographic
factors and identify whether there is a relationship between conflict management style and
communication styles among the counselors at the Institute of Teacher Education. The design
of this study is to study a combination of descriptive studies and ex-post facto study. The study
was conducted across the Institute of Teacher Education in Malaysia. The choice of this study is
due in it there is a population which coincides with the purpose of the study and its use is
expected to answer the research questions. The selected population is made up of the Chief of
Psychology and Counselling Unit, Organization Administrators and Counselors Student
Organization at the Institut Pendidikan Guru in Malaysia. Researchers using simple random
sampling technique to obtain samples from the study population. Data collected quantitatively.
For descriptive statistics using mean and percent rating. While statistical inference using t-test
and chi-squared test. The data obtained were analyzed using SPSS Version 16.0. The
instrument used was a questionnaire which was introduced by Thomas Kilmann (1979).
Thomas-Conflict Mode Instrument (TKI). To identify communication styles of counselor.
Researchers use the instruments which have been adapted from Communicator Style Measure
(CSM) designed by Norton (1983) and modified by Tuan Yaacob Muhammad (1998). A total of
40 items specified for measuring the five types of communication styles: gentle, leaving the
impression, quiet, dominant and attentive. Results of surveys conducted found that conflict
management styles most preferred by counsellors Institute of Teacher Education is evasive
style with a mean value (4.24). While the most preferred communication style is friendly
communication style (3.81). The study also explained that there was no significant difference
between conflict management style and demographic factors as gender, age and length of
service. Male (M = 3.78, SD = .327, n = 35), while the women (M = 3.84, SD = .308, n = 19).
The difference in mean values of male and female (M.560). Results found that by age reported
(.743> .05) and length of service is no significant difference between the styles of conflict
management by category of service period (.65> .05). The findings also show that the counselor
at the Institute of Teacher Education has a communication style better than conflict
management styles. Conflict management style is x² (8, N = 31) = 3.1, p = .000), while
communication style x² (7, N = 38) = 3.8, p = .000).