DCSS SDU Transition Project
DCSS STATE DISBURSEMENT UNIT
(SDU)
TRANSITION PROJECT
CHERYL MELLO, Project Manager,
CCSAS Migration Projects
ANA VEGA, Manager,
Financial Data Exceptions Unit
DCSS SDU Transition Project
OVERVIEW
 Current Service Provider (SP) - Bank of
America contract expires in December 2011
 Affiliated Computer Services (ACS) State
and Local Solutions, Inc. was awarded the
new contract effective April 1, 2011.
 ACS will be the new SP effective December
5, 2011, with Wells Fargo Bank as the
Banking Partner.
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DCSS SDU Transition Project
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DCSS SDU Transition Project
SDU Transition Project (SDUTP) - Project Timeline
4/1
1/3 - 4/30 Contract
Transition
Start
Planning
2/1
3/1
4/1
5/1 - 9/30
Conversion mapping; system
Coding & Testing
5/1
6/1
7/1
8/1
12/5
Go Live!
8/15 - 10/21
Testing
9/1
10/1
11/1
12/1
Today
JAD Sessions
3/10 - 4/15
CCSAS Sub-Systems Coding & Testing
3/1 - 8/15
Begin
Transition
Outreach
10/1
ORAR Cutover
11/15 Activities
11/26 - 12/4
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DCSS SDU Transition Project
SDU TRANSITION PROJECT COMMUNICATION
 Kathy Sokolik: LCSA Liaison for the project
 DCSS Project Director: updates at Statewide
LCSA Directors’ Meetings
 LCSA Financial and Case Data Management
Forums
 LCSA SDU Transition Newsletter
 DCSS News & Views Newsletter
 DCSS California Central: SDU Transition
Project Site
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DCSS SDU Transition Project
WHAT WILL NOT CHANGE:
 Direct Deposit: Custodial Parents
Child Support Enforcement (CSE) System
maintains all banking information for direct
deposits
 EFT Collections: EFT Remitters
DCSS will continue using the Bank of America
bank account that receives all EFT collections
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DCSS SDU Transition Project
WHAT WILL NOT CHANGE (Continued):
Post Office Boxes:
PO Box Name
PO Box Number
ACS Assumes
Responsibility starting…
Outreach
PO Box 981326
October 2011
DD/EPC Applications
PO Box 989064
November 2011
Non IV-D Forms
PO Box 980218
November 2011
SDU Payments - Collections
PO Box 989067
December 2011
NSF Recoupment (IFR) Receipts
PO Box 980220
December 2011
Returned Disbursement
PO Box 989063
December 2011
CP Receivable (CPR) Receipts
PO Box 980670
December 2011
Child Support Recovery (FTF - FTB Full Recovery) Receipts
PO Box 989069
December 2011
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DCSS SDU Transition Project
WHAT WILL NOT CHANGE (Continued):
Three Phone Lines to be transitioned:
SDU
Fax Line: 888-587-5471
SDU LCSA Help Desk: 888-556-2702
SDU Employer Help Desk: 866-380-0368
SDU Website URL:

www.casdu.com remains the same, with an
updated look
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DCSS SDU Transition Project
WHAT WILL CHANGE:
Image Cash Letters (ICL)
 The SP currently prepares checks for manual
deposit with the Centralized Treasury System
(CTS) Banks. The checks are couriered to the
banks for deposit.
 ACS will utilize Image Cash Letter processing
and electronically transmit check images and
associated data to each of the CTS Banks.
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DCSS SDU Transition Project
WHAT WILL CHANGE (Continued):
EPC Cards
 Cardholders are currently scheduled to begin
receiving new Wells Fargo MasterCard cards
on 11/10/11 (staggered mailing)
 Bank of America Visa Cards will continue to
accept money through the month of
December
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DCSS SDU Transition Project
WHAT WILL CHANGE (Continued):
 One-time Future Dated Collections

ACS website will accept one-time future
dated payments

ACS IVR to accept after transition
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DCSS SDU Transition Project
WHAT WILL CHANGE (Continued):
“1010” Telephone Number going away
 The 1010 number is the current SP’s direct
SDU Help Desk line
 December 1, 2011: eliminating 1010 phone
number
 A message will advise callers of the ECSS
IVR number until December 31, 2011:
(866) 901-3212
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DCSS SDU Transition Project
WHAT WILL CHANGE (Continued):
DCSS ECSS IVR Phone Tree
 An upfront prompt in the ECSS IVR will
provide a single customer option for callers
who need to contact the SDU
 A routing point in the ECSS Softphone is
being added to allow agents to transfer callers
directly to the SDU IVR
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DCSS SDU Transition Project
WHAT WILL CHANGE (Continued):
Imaging & Folders
 County correspondence received at the
current SP will now be imaged and available
on-line through the KidStar application

Exceptions: subset of original legal
documents will continue to be forwarded to
the LCSAs (i.e. death and birth certificates)
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DCSS SDU Transition Project
WHAT WILL CHANGE (Continued):
Check Template
 Removal of payment source on checks
 New look with Wells Fargo as the banking
partner
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DCSS SDU Transition Project
WHAT WILL CHANGE (Continued):
Collections & Disbursement Engine
 The two engines (CE and DE) will now be
replaced with one system entitled, “KidStar”
 Current Functionality
 New functionality
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DCSS SDU Transition Project
CONVERSION DATA
Collection and Disbursement data and images will
be converted into the KidStar system.
 Collections:


Data
Images
 Disbursements:


Data
Images
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DCSS SDU Transition Project
WEBSITE AND IVR RE-ENROLLMENT
 Employers and NCPs who utilize the Web and
IVR to submit collections will need to re-enroll
before December 5, 2011 to continue making
electronic payments
 Temporary website will be available to re-enroll
effective October 3, 2011:
https://www.childsup.ca.gov/SDUOutreach
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DCSS SDU Transition Project
IN-PROCESS TRANSACTIONS
All in-process transactions will be coordinated
by DCSS Business Solutions. These
transactions include:
 Foreign Currency conversion initiated by
Bank of America
 Stop Payments on Bank of America checks
 SDU Suspense
 Stale-dated checks from Bank of America
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DCSS SDU Transition Project
TRAINING SCHEDULE
Training for Trainers (T4T) Regional Training for LCSAs
 3 sessions in Sacramento (10/25, 10/26, 11/15)
 1 session in Shasta (10/27)
 2 sessions in Alameda (11/9, 11/10)
 1 session in Fresno (11/8)
 2 sessions in Los Angeles (11/1, 11/2)
 1 session in Riverside (11/3)
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DCSS SDU Transition Project
OUTREACH TIMEFRAMES
 EPC Outreach Time Line



60 days before Go Live: Postcard–”Change is
Coming”
November 4, 2011: Flyer– “Card is in the Mail”
November 10, 2011: Cards issued to
cardholders
 Remitter Outreach Time Line


60 days before Go Live– Postcard mailing
15 days before Go Live: NCP/Employer letters
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DCSS SDU Transition Project
CUTOVER ACTIVITIES
 Planning is underway to identify and plan a
comprehensive schedule for all activities to
support cutover weekend.
 Cutover activities are scheduled from
November 26 – December 6, 2011
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DCSS SDU Transition Project
Website Information:
 https://www.casdu.com - Bank of America SDU
website. DCSS will resume ownership of this
domain name during cutover and will redirect to:
https://www.childsup.ca.gov/sdu
 https://www.childsup.ca.gov/SDUOutreach DCSS public website page which will contain ACS
website, Release 1 – October 3, 2011
 https://www.childsup.ca.gov/sdu - DCSS public
website page which will contain ACS website,
Release 2 – December 5, 2011
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DCSS SDU Transition Project
QUESTIONS & ANSWERS
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