State Services Portal
Moderated by:
Tracy Boricchio
Alameda LCSA Supervising Caseworker II
Presented by:
Dee Price Sanders
OCSE FPLS Technical Support Liaison
DeAnne Sandoval
DCSS Statewide Training Section Manager
State Services Portal
■ Background – Workshop Overview
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What prompted this workshop?
Planning the presentation
Brief Overview of SSP tools
Focus on SSP and CSE Locate
State Services Portal
■ Overview and Objectives – Part I
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State Services Portal (SSP) at a Glance
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Navigating SSP
FPLS Portal – Overview
Triggering Locate Requests
Reviewing Locate Responses
Understanding SVES Title II & XVI Responses
State Services Portal
Click “FAQ” if you
need assistance.
Portal applications
you are authorized
to access.
Click “Contact
Us” for additional
assistance.
State Services Portal
■ Debt Inquiry Service
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Used by Employers and
Insurers to report:
• Planned one-time lump
sum payments
• Recurring insurance
payments
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Assists states with collections prior to disbursement
to obligors owing past-due support
Enables you to take necessary steps to garnish
payments
State Services Portal
■ DoD Entitlement Data
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Active duty Military/Reservists detailed income data
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Supports fair and equitable child support orders
Aids with Review and Adjustment actions
Helps with the timely exchange of data
Eliminates subpoena processing costs
You can only receive this comprehensive
breakdown from the FPLS through this
application.
State Services Portal
■ e-Employer Search
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Quickly identify Employers using e-IWO
Employer Search selections:
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Employer name
Partial name
FEIN
City and State
Employer Details provides:
• Organization name associated to FEIN
• IWO address
• Employer address reported to NDNH
State Services Portal
■ Locate
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Submit locate requests to FPLS
NDNH match responses available real-time
✷ New data sources available without
state programming
State Services Portal
■ Federal Collections and Enforcement
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Federal Offset and Passport Denial
Easy retrieval of obligor collections and case
activity
Simplifies case submittal and update process
Improves customer service
=
State Services Portal
■ Query Interstate Cases for Kids (QUICK)
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Access QUICK states via the FPLS SSP
View your own and other states’ case and financial
information
Receive automated response
Query FCR by SSN to locate another state’s case
ID
State Services Portal
■ Electronic Document Exchange (EDE)
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Safe/secure platform for exchanging documents
Documents can be exchanged quickly
Available only between “participating” states
• California began participation
– June 2014
• QUICK State Status for list of states
– “Participates in EDE” column
State Services Portal
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Overview and Objectives – Part II
■ Review CSE Locate Activities
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Family Violence Indicators
FPLS Responses in CSE
Trigger Manual Locate Need in CSE
Resolve Rejected Locate Data in CSE
State Services Portal
CSE Locate Activities
■ Did you know?
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Family Violence flags prevent some locate responses
FPLS Locate Need requests in CSE just like SSP
FPLS Responses populate CSE just like SSP
SVES Benefit information populates CSE just like SSP
Resolving Rejected Locate Data improves performance
State Services Portal
CSE Locate Activities
■ Family Violence “Granted” or “Claimed”
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CSE sends Family
Violence flag to FCR
SSP = No Locate
Responses
State Services Portal
CSE Locate Activities
■ Family Violence “Granted” or “Claimed”
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FCR-FPLS Locate Response =
• REQUEST REJECTED - Disclosure prohibited.
State Services Portal
CSE Locate Activities
■ Did you know?
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You can trigger FPLS Locate Need in CSE!
FPLS responses populate CSE & SSP simultaneously
Matching FPLS data in CSE & SSP
• Exceptions:
– SSP provides DoD Entitlement Details
– SSP SVES provides TII / TXVI Benefit Details
You can rely on CSE for much of the same information as SSP!
State Services Portal
State Services Portal
State Services Portal
Locate
LocatePartners
Partners
Locate Requests
Locate
Partner
Assignment
Locate Need
(CSE/User)
Requisite
Data
Validation
Locate
Request
Submission
Locate Responses
Update
Participant
Misidentify
Data
Locate
Response
Disposition
Locate
Response
Validation
Accept or
Confirm Reject
Data
FCR
Interstate
(CSENet)
State
Locate
Need Sent /
Locate Response
In
Locate Need
Evaluation
Federal
Locate
Response
Matching
EDD
FTB
DMV
BOE
BOE
CDPH
State Services Portal
Rejected Locate Data in CSE
■ Rejected Locate Data can be found in:
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Case Management Tool (CMT)
• Sort by Locate Response Partners
• Manage your own caseload
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LC028 or LC029 Tasks
• Hard to find Locate Partner Responses
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LOC200/201 Query Reports
• Download to your server and sort in excel
State Services Portal
CMT Rejected
Locate Data
Query
State Services Portal
State Services Portal
Rejected Locate Data in CSE
■ Rejected Locate Data Dispositions:
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Accept/Reject – Good Data!
• Accept Data into CSE = Valid Participant Match
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Confirm/Reject – Bad Data!
• Confirm Reject data from
CSE = Not a valid
Participant Match
Accept Reject or
Confirm Reject Data
State Services Portal
Resolving Rejected Locate Data Improves Performance
■ CSE Up-to-Date Information
State Services Portal
Review Participant Demographics in CSE (Before)
This Participant
has no record of
Benefits,
Employment, or
Income in CSE
State Services Portal
Review Participant Locate Activities List (page) in CSE
State Services Portal
Review the internal
locate response to
determine a match
before accepting or
confirming the
rejection of data.
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Review Participant Demographics in CSE (After)
This Participant now
has Benefits,
Employment, and
Income information
in CSE
State Services Portal
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SSP & CSE SVES Responses
SSP
CSE
State Services Portal
CSE Dependent Locate Activities List
CSE
State Services Portal
CSE Dependent SVES Benefits
SSP
CSE
State Services Portal
CSE Dependent Benefits and Income Lists
CSE
State Services Portal
State Services Portal
Contact Information:
Dee Price Sanders—OCSE
FPLS Technical Support Liaison
303-252-9829  dee.pricesanders@ngc.com
DeAnne Sandoval—CA State DCSS
Section Manager, Statewide Training Branch
916-464-5059  DeAnne.Sandoval@dcss.ca.gov