NEW CONSULTANT TRAINING February 5 & 6, 2013 Rick Scott Governor Barbara Palmer Director Welcome and Introductions Ivonne Gonzalez Training and Outreach Coordinator Submit questions throughout this presentation to: Liesl_Ramos@apd.state.fl.us 2 Training Objectives •Identify the Five Principles of Self Determination •Describe the roles and responsibilities of Participant, Representative, Consultant, Area and State Office •Describe different provider types •Demonstrate how to write a Purchasing Plan •Describe how to properly manage your CDC+ Budget •Demonstrate how to Reconcile the account 3 CDC+ Tools • The Developmental Disabilities Medicaid Waivers Consumer-Directed Care Plus Program Coverage, Limitations and Reimbursement Handbook (CDC+ Rule Handbook) • Participant Notebook • Appendix to Handbook & Participant Notebook 4 CDC+ History •In 2000- Consumer-Directed Care(CDC)- Pilot Program •Demonstration phase January 2004 (CDC+) •Permanent Program March 2008, authorized by Medicaid through the 1915j State Plan Amendment •Expansion Fall 2009 •2500 new participants •Training and enrollment •CDC+ Rule •Adopted as of 11/12/12 -Any changes that occur will be shared 5 5 What is CDC+ •Long-term care program alternative •Based on principles of Self-Determination and Person-Centered Planning •Provides opportunities to improve quality of life 6 Self-Determination and Person Centered Planning Person-Centered Planning Principles of Self-Determination Freedom Authority Support Control Responsibility 7 CDC+ Eligibility and Enrollment Requirements •Enrolled in the DD/HCBS waiver •Able to direct own care •Live in family or own home 8 iBudget Transition • Tier Waiver to iBudget by (July 1, 2013) • Authorized iBudget funds determine CDC+ Monthly Budget • CDC+ participants will still manage their iBudget funds in accordance with the CDC+ Rule Handbook More information regarding iBudget on iBudgetFlorida.org 9 Roles and Responsibilities •Participant •CDC+ Representative •Consultant •Area Liaison •State Office 10 Role of Participant (when representative not selected) •Authorized signer •Decision maker •Employer •Develops Purchasing Plan 11 Role of Participant, continued •Maintains accurate and complete records •Spends CDC+ budget responsibly •Complies with training and monitoring requirements •Develops Emergency Backup Plan (CDC+ Rule Handbook pg 3-3) 12 Role of CDC+ Representative, •Same role as Participant •Unpaid Advocate; at least 18 years of age •Readily available to Participant and Consultant •Responsible for appropriate use of public money 13 Consultant Requirements •Be a Waiver Support Coordinator in good standing •Complete CDC+ New Consultant Training •Pass Readiness Review •Enroll as a Medicaid provider for consultant services •Complete CDC+ registration forms •Sign Memorandum of Agreement 14 Role of Consultant •Waiver Support Coordinator •Complies with training and monitoring requirements •Sign a participant/consultant agreement •Provides on-going technical assistance 15 Role of Consultant, continued •Reviews and signs off on CDC+ documents •Responsible for appropriate use of public money 16 Role of Consultant, continued •Develops and updates support plan •Ensures cost plan is updated •Monitors and reviews participant account activity •Ensures Medicaid eligibility 17 Role of Consultant, continued •Keeps active contact with Participant Monthly – by phone or in person Annually – two face-to-face per year •Completes monthly review documentation •Communicates effectively with Area Liaison 18 Role of Area Liason •Authorizes CDC+ Budget •Reviews Purchasing Plans •Facilitates employee background screening •Liaison between participant, consultant, and State office 19 Role of State Office •Administers CDC+ Program •Develops policies •Approves CDC+ Monthly Budget •Develops and provides training •Provides Customer service 20 Role of State Office, continued •Provides Quality assurance •Assigns Provider ID Numbers •Pays service claims and employer taxes •Sends monthly statements •Monitors consumer spending 21 Quality Assurance Requirement •Consultant •Participant Person Centered Review Provider Discovery Review 22 Steps for CDC+ Participant Enrollment •Expresses interest •Completes training •Passes Readiness Review 23 Steps for CDC+ Participant Enrollment, continued •Application Packet •2 page application document •Cost plan service authorization summaries •Budget calculation worksheet •Enrollment Packet •8821 – IRS •2678 – IRS •Fiscal Informed Consent 24 Steps for CDC+ Participant Enrollment, continued •Area calculates monthly budget •Participant chooses supports and services •Participant interviews potential providers •Providers complete background screening requirements 25 Steps for CDC+ Participant Enrollment, continued •Participant develops and submits purchasing plan; CDC+ approves plan •Participant completes and submits employee and vendor packets; CDC+ issues provider ID’s •Participant begins self directing supports and services 26 Calculating the Monthly Budget •Budget calculation worksheet – Participant Notebook Appendix D(3) •Current approved DD/HCBS Waiver Cost Plan •Discount rate- 8% •Administrative fee- 4% or max amount of $160.00 27 Calculating the Monthly Budget, continued •PCA for children under 21 (use different Budget Calculation Worksheet) paid through Medicaid State Plan-(procedure code S9122TJ) •STE-Short Term Expenditure & OTE-One Time Expenditure •Consultant fee is not part of monthly budget (billed directly through FMMIS) 28 Total Cost Plan Amt Service Number of Monthly Cost months Plan PCA $ 7,200.00 12 $ 600.00 Respite $ 8,870.40 12 $ 739.20 PT $ 5,340.80 12 $ 445.07 Trans $ 8,049.60 12 $ 670.80 ST $ 3,204.98 12 $ 267.08 CMS $ 372.40 12 $ 31.03 Total $ 33,038.18 $ 2,753.18 Take the percentages of Col D Total 0.92 $ This is the CDC+ Monthly Budget 2,532.93 $ (160.00) $ $ 2,372.90 2,753.18 0.92 2,532.93 (110.13) $ $ This is the CDC+ Monthly Budget $ $ 2,753.18 0.04 $ If more than $4,000.00, use $160 for fees If less than $4,000, use 4% calculation for fees 110.13 Consultant services or funds for either OTEs or STEs are not included in the calculation of the monthly budget 2,422.80 29 Participant Controls What, when, who, where and how support & services will be provided that best meet their needs & goals •Setting Priorities •CDC+ Program Services (CDC+ Rule Handbook Chapter 4) •Restricted or Unrestricted (CDC+ Rule Handbook pgs. 4-3, 4-4) •Allowable purchases (CDC+ Rule Handbook pgs.1-5, 3-8) •Unallowable purchases (CDC+ Rule Handbook pgs.1-19, 3-9) 30 CDC+ Program Services •Every service contains a definition to include: Descriptions, limitations, special conditions, provider qualifications and service type. (CDC+ Rule Handbook Chapter 4) •Service codes and abbreviations can be found in the Service Code Chart 31 CDC+ SERVICE CODE CHART RESTRICTED SERVICES Service Name Adult dental services Behavior Analysis Services Behavior Analysis Assessment Behavioral Assistant Services Dietitian Services Occupational Therapy Occupational Therapy Assessment Physical therapy Physical Therapy Assessment Private Duty Nursing/LPN Private Duty Nursing/RN Respiratory Therapy Respiratory Therapy Assessment Skilled Nurse/LPN Skilled Nurse/RN Specialized Mental Health Services/ Therapy and Assessment Speech Therapy Speech Therapy Assessment Environmental Modification Assessment Durable Medical Equipment and Supplies Environmental Modifications Vehicle Modification Abbreviation DENT BT BTA BTS DIET OT OTA PT PTA PDL PDR RT RTA SNL SNR Service Code 03 06 06A 08 12 29 29A 38 38A 49 50 45 45A 47 48 MHT 51 ST STA ENVA EQUIP ENV VMOD 53 53A 14A 83 14 80 Abbreviation ADT ADV CAMP COMP CMS EMP GYM IHS OTC PCA PERS PERSI PARTS RHAB RSPD RSPH SLC TRNG TRAN XTHER Service Code 02 89 85 11 63 55 88 22 65 32 33 33A 82 43 58 46 56 61 60 39 UNRESTRICTED SERVICES Service Name Adult Day Training Advertizing Seasonal Camp Companion Services Consumable Medical Supplies Supported Employment Gym Membership In-Home Supports Over-The-Counter Medications Personal Care Assistance Personal Emergency Response System (PERS) PERS Installation Parts and Repairs Therapeutic or Adaptive Equipment Residential Habilitation Services Respite Care- Day Respite Care- Hour Supported Living Coaching Specialized Training Transportation Other Therapies FOR CONSUMERS PARTICIPATING IN THE FLORIDA FREEDOM INITIATIVE (FFI) ONLY Service Name Microenterprise Vehicle Abbreviation MICRO VEH Service Code 75F 70F 32 Provider Types •Directly Hired Employee (DHE) •Agency/Vendor (A/V) •Independent Contractor (IC) 33 How to Find, Hire and Manage Providers? •Identify service/support being purchased •Type of provider needed •Provider requirements •Hiring packet – (Appendix E of the Notebook) 34 How to Find, Hire and Manage Providers, continued Employee Packets- (Appendix G Notebook) Vendor Packets- (Appendix H Notebook) Background Screenings Level 2 for all providers listed on a Purchasing Plan Valid for 5 years- provided there is not a break in service of 90 days or more. 35 Directly Hired Employee Services •The Participant decides what will be done and create job description how services will be performed the hours per week/month worked hourly rate of pay (negotiable) Companion- only service exempt from minimum wage requirements •The Participant must review, approve, & submit timesheet budget for applicable employer taxes 36 Agency/Vendor and Independent Contractor •A person or business that provides services/supports •Participant controls/directs only the result of work performed, and not the means and methods of accomplishing the result •Participant pays from submitted invoice •No Taxes withheld or paid 37 Hiring an A/V, IC or DHE Agency/Vendor (A/V) or Independent Contractor (IC) Directly Hired Employee • Vendor/Independent • Employee Information Form • Internal Revenue Service (IRS) Form W-4 • Department of Homeland Security (DHS) Form I-9 • Background Screening Clearance Letter Contractor Information Form • Internal Revenue Service (IRS) Form W-9 • Background Screening Letter • Optional- Direct Deposit Form (EFT)- include a copy of a pre-printed voided check 38 Purchasing Plan – Appendix E •Describes how CDC+ monthly budget will be spent to meet needs and goals Authorizes services/supports Authorizes providers •Developed by Participant or Representative Consultant may provide technical assistance and guidance (CDC+ Rule Handbook Appendix E) 39 Purchasing Plan – Timelines Person Responsible Activity Due Date Participant (Representative) Complete Purchase Plan; submit to Consultant By the 5th of the month Consultant Review and sign; submit to Area Liaison By the 10th of the month Area Liaison Review and sign; submit to State Office By the 20th of the month 40 Purchasing Plan Types •New Purchasing Plan •Purchasing Plan Change •Purchasing Plan Update •Quick Update 41 OTE/STE Expenditure • One Time Expenditure- 100% of authorized amount - only 3 services: • Equipment/Devices DME • Environmental Modifications • Vehicle Modifications • Short Term Expenditure-Services authorized in waiver cost plan that are approved for 6 months or less, or are periodic in nature – ex. Dental, Assessments 42 Restricted/Unrestricted Services • Restricted Services-requires a licensed provider, 92% of the units of measure that are approved in the Cost Plan must be utilized • Unrestricted services-services and supports that a CDC+ Participant may purchase provided the service meets needs and goals as identified in the support plan. 43 Critical Services • Critical Services- require two emergency backup providers who are ready and able to drop everything and come to work as an emergency backup, ex. PCA 44 Purchasing Plan Sections The CDC+ purchasing plan consists of: Page 1 – Section A – Basic Information Page 2 – Section B – Needs and Goals Page 3 – Section C.1 and C.2 – Services and Supplies Page 4 – Section D – Cash (no longer available) Page 5 – Sections E and F – Savings Plan and OTEs/STEs Page 6 – Budget Summary and Signatures 45 Purchasing Plan Instructions • Open blank purchasing plan • Follow along slide by slide • Reference tools 46 The CDC+ Purchasing Plan To move from page to page on the purchasing plan, click on a page tab in the blue bar on the bottom of the Excel page frame. Each page contains a section of the purchasing plan Extra pages in Section C.1 and C.2 are provided in the Excel file for participants who need additional space to enter services and supports 47 CDC+ Purchasing Plan Page 1 - Top Provide the required information Enter the day the Purchasing Plan will be effective Enter the participant’s approved CDC+ Monthly Budget amount Enter the number of the APD area in which the participant lives Participants on the Florida Freedom Initiative (FFI) check “Yes”, otherwise check “No”. 48 Purchasing Plan - Page 1 Section A – Participant Information Enter the participant’s legal first name, middle initial and last name as found on birth certificate Enter the participant’s ID number Enter the participant’s age as of the effective date of the Purchasing Plan 49 Purchasing Plan - Page 1 Section A – Participant Information (continued) Enter the representative’s legal first name, middle initial and last name Enter a valid phone number for the participant or representative Enter a valid cell phone number for the participant or representative 50 Purchasing Plan - Page 1 Section A – Reason for Submitting Purchasing Plan Enter the page numbers that are revised Enter the number of Employee or Vendor/IC packets submitted Enter the legal name for all providers appearing on the Purchasing Plan for the first time 51 Purchasing Plan - Page 1 Section A – Reason for Submitting Purchasing Plan (continued) Enter the names of all the providers who appeared on previous Purchasing Plans but do not appear on this Purchasing Plan Enter the total number of Purchasing Plan pages. The minimum number of pages is six (6) Manually number each page of the Purchasing Plan including the total number of pages 52 Purchasing Plan - Page 1 Section A – Reason for Submitting Purchasing Plan (continued) This option is no longer available This area is to be completed by the consultant and area liaison 53 Purchasing Plan - Page 2 Section B – Needs The participant’s name will automatically fill in from the information provided on the first page The plan’s effective date will automatically fill in from the information provided on the first page 54 Purchasing Plan - Page 2 Section B – Needs – Column 1 Enter the date of the current Waiver Support Plan Enter all needs and goals identified on the participant’s current Waiver Support Plan 55 Purchasing Plan - Page 2 Section B – Needs – Column 2 Enter all services and supports approved on the current Waiver Cost Plan Enter the current Waiver Cost Plan date Enter the number of months for each support or service 56 Purchasing Plan - Page 2 Section B – Needs – Column 2 (continued) The average number of units per month is automatically calculated and inserted in this box Enter the total number of units for each support or service Click on the box to open a dropdown box then select the type of unit in Cost Plan for each service or support 57 Purchasing Plan - Page 2 Section B – Needs – Column 3 Enter each service or support the participant will be purchasing to meet long term needs and goals Enter the total number of units per month for each service or support 58 Purchasing Plan - Page 2 Section B – Needs – Column 3 Enter note if service or support is an OTE, STE, savings item or unpaid natural support Click on the box to open a dropdown box and select type of unit in Purchasing Plan 59 Purchasing Plan - Page 3 Section C.1 – Budget Details – Services If the service listed is critical, enter Y (yes), if not critical enter N (No). If yes is entered there must be a minimum of (2) emergency back-up providers listed. EBU providers can only be listed for critical services The service code box will automatically fill in the code when the service is selected from the dropdown box Click on the box to open a dropdown box then select a service 60 Purchasing Plan - Page 3 Section C.1 – Budget Details – Services (continued) • Direct Hire Employee (DHE) provider relationship numbers: 1 = Parent or step-parent 2 = Participant’s child or stepchild under age 21 4 = Person under 18 currently in high school (not participant’s child or stepchild) 3 = Spouse 5 = All others Click on the box to open a dropdown box then select a provider type Enter the provider relationship number by opening the dropdown box and selecting the number that applies Enter the legal name of all providers. If the provider is critical, list at least two (2) back-up providers on the lines directly underneath on the same page 61 Purchasing Plan - Page 3 Section C.1 – Budget Details – Services (continued) Enter the number of units for each service Enter the cost per unit for each service Click on the box to open a dropdown box then select the unit type 62 Purchasing Plan - Page 3 Section C.1 – Budget Details - # of Units: • 22 weekdays in a month • Monday - Friday workweek • 9 weekend days in a month • Saturday and Sunday workweek • 31 calendar days in a month • Always plan for the maximum number of days in a month 63 Purchasing Plan - Page 3 Section C.1 – Budget Details – Services (continued) Provider total cost automatically calculates The sub-total automatically calculates and the amount will appear in this box Employer taxes automatically calculate and the amount will appear in this box 64 Purchasing Plan - Page 3 Section C.1 – Budget Details – Services – EBU Added Cost Click here to calculate additional emergency back-up cost Total monthly cost will automatically calculate and appear in this box for primary providers If emergency back-up cost is calculated the amount will appear in this box 65 Purchasing Plan - Page 3 Section C.1 – Budget Details – Services – Totals The total amount of EBU added cost will appear here and also appear in box for total estimated cost for EBU in Section E Total monthly costs for services will automatically calculate and appear in this box 66 Purchasing Plan - Page 3 Section C.2 – Budget Details – Supplies • Only one (1) supply type can be listed: CMS – Consumable Medical Supplies (63) Select the supply type from the dropdown box. Only one (1) type can be entered - CMS When the service is selected, the service code will automatically populate 67 Purchasing Plan - Page 3 Section C.2 – Budget Details – Supplies (continued) • List all supply providers and detailed descriptions for each supply including quantity Examples: Adult Large Diapers (96) Adult Large Diapers (96), 1 case Wipes (6), 2 boxes Bed Pads (24) = 1 unit Enter the number of units to be purchased Enter the legal name of the provider where supplies will be purchased Enter a detailed description for each supply including quantity 68 Purchasing Plan - Page 3 Section C.2 – Budget Details – Supplies (continued) Enter the rate for each supply listed The total cost will automatically calculate Enter the unit type 69 Purchasing Plan - Page 3 Section C.2 – Budget Details – Supplies (continued) The total will calculate and insert in the box at the bottom of the total cost column Check box to indicate if additional page 3A is used to complete this section 70 Purchasing Plan - Page 4 Section D – Budget Details – Cash Purchases - Discontinued This option is no longer available Option 1. Section E - Savings Option 2. Section C.1 & C.2 – Services/Supplies 71 Purchasing Plan - Page 4 Section D – Budget Details – Cash Purchases – Total In this area, enter an explanation on how purchases requested in Section E will meet the needs and goals or increase independence. Also, enter any additional information that would assist APD staff in approving the participant’s Purchasing Plan 72 Purchasing Plan - Page 5 Section E – Savings Plan – Authorizations for Use of Accumulated, Unrestricted Funds Enter the most current statement date (mm/yyyy) Enter the ending balance on the current statement Enter the total amount of unrestricted funds available 73 Purchasing Plan - Page 5 Section E – Savings Plan – Authorizations for use of Accumulated, Unrestricted Funds (continued) Unrestricted funds made available for savings plan purchases each month The accumulated unrestricted funds must always be reserved and available for use by emergency back-ups The total estimated cost amount is forwarded from the Budget Detail Services section EBU Added Cost total 74 Purchasing Plan - Page 5 Section E – Savings Plan – Authorizations for use of Accumulated, Unrestricted Funds (continued) Enter the legal provider name for each item or service Enter each item or service description Click on box to open the dropdown box containing service code numbers. Select the correct service code for the item or service listed 75 Purchasing Plan - Page 5 Section E – Savings Plan – Authorizations for use of Accumulated, Unrestricted Funds (continued) Enter the number of units to be purchased for each item or service Click on the box to open a dropdown box. Select the provider type for the item or service If provider is a DHE, click on the box to open a dropdown box. Select the number that describes the relationship of the participant to the DHE named Enter the unit type for the item or service to be purchased 76 Purchasing Plan - Page 5 Section E – Savings Plan – Authorizations for use of Accumulated, Unrestricted Funds (continued) Enter the rate per unit for each item or service Sub-total will automatically calculate and appear in this box If applicable, employer taxes will calculate. The amount will appear in the employer taxes box 77 Purchasing Plan - Page 5 Section E – Savings Plan – Authorizations for use of Accumulated, Unrestricted Funds (continued) The total estimated cost amount for each item or service will calculate and insert here Enter the estimated date the item will be purchased. This will always be the last day of the month (mm/dd/yyyy) Enter the actual date the item was purchased. (mm/dd/yyyy) 78 Purchasing Plan - Page 5 Section F – Budget Detail – One Time and Short Term Expenditures Click on box to open a dropdown box listing items and services available for either OTE or STE. Select the item or service to be purchased Click on box to open a dropdown box. Select type of expenditure – OTE or STE When item or service is selected the assigned service code will appear in the service code box 79 Purchasing Plan - Page 5 Section F – Budget Detail – OTEs and STEs (continued) Enter the legal provider name for each item or service Click on the box to open a dropdown box. Select the provider type for item of services If the provider is a DHE, click on the box to open a dropdown box. Select the number that describes the relationship of the participant to the DHE named 80 Purchasing Plan - Page 5 Section F – Budget Detail – OTEs and STEs (continued) Enter the number of units to be purchased for each item or service Click on box to open dropdown box. Select the unit for each item or service Enter rate in dollar amount for item or service to be purchased 81 Purchasing Plan - Page 5 Section F – Budget Detail – OTEs and STEs (continued) Sub-total will automatically calculate and appear in this box If DHE employer tax is calculated, the amount will appear here The total budget for each item or service will calculate and appear here 82 Purchasing Plan - Page 5 Section F – Budget Detail – OTEs and STEs (continued) Enter the start date for each item or service (mm/dd/yyyy) Enter the end date (mm/dd/yyyy). This is the same date as the end date of the item funding Slide 48 Purchasing Plan - Page 6 Budget Summary The service and supplies amount is automatically populated. It is the sum of Sections C.1 total and C.2 total of the Purchasing Plan The authorized budget amount is automatically populated. It is the amount that was entered as the monthly budget on the top of Page 1 84 Purchasing Plan - Page 6 Budget Summary (continued) This section no longer applies and should not contain any numbers The total monthly expenditures is the total authorized budget amount The Savings Plan amount will automatically populate. The amount is unrestricted funds made available each month in Section E 85 Purchasing Plan - Page 6 Signatures – Participant or CDC+ Representative The participant or representative must print name then sign and enter date signed on hard copy of form 86 Purchasing Plan - Page 6 Signatures – Consultant The consultant must print name then sign and enter date signed on hard copy of form 87 Purchasing Plan - Page 6 Signatures – APD Staff APD staff will review the purchasing plan. If the plan meets the participant’s needs and goals and is written correctly then APD staff will sign and date indicating approval 88 Purchasing Plan - Page 6 Signatures – APD Staff (continued) Any exceptions will be indicated in the approval exception box. Followup by participant or representative is required 89 Purchasing Plan Submission Process Participant Responsibilities: • • • • • Double-check all information Minimum six (6) completed pages Submit all required paperwork Retain copies Submit by 5th of the month 90 Purchasing Plan Submission Process Consultant Responsibilities: • Review for accuracy • Signs the Purchasing Plan • Submit by 10th of the month 91 Purchasing Plan Submission Process Area Office Responsibilities: • Review for accuracy and signatures • Ensures all documents enclosed • Submit by 20th of the month 92 Purchasing Plan Approval Process CDC+ Central Office: • • • • • • Reviews submitted documents Returns if revisions are needed Approves and processes documents Assigns provider identification (ID) numbers Contacts new participant with ID numbers and start date Provides approved Budget Summary copy 93 Developing a Purchasing Plan GROUP ACTIVITY • Developing a Purchasing Plan using a Training Scenario • Developing a Quick Update • Signing off on both 94 Getting Claims Paid •Directly Hired Employees •Time Sheets –(CDC+ Rule Handbook Appendix G-2) •Vendors (AV, IC) •Invoice •Must be tracked – (Participant Notebook Appendix K (3,4) •Rep Reimbursements (Savings, OTE/STE) •Receipt •Must be tracked – (Participant Notebook Appendix K (6) 95 Getting Claims Paid, continued •Bi-weekly payroll •Pay Schedule – (CDC+ Participant Notebook Appendix O (4)) •CDC+ work week (12:00am midnight Monday - 11:59pm Sunday) •Payroll submission •Secure Payroll System – Web based •Interactive Voice Response – IVR •Call in – Customer Service 96 Managing Monthly Budget •Spend within CDC+ Monthly Budget Use Calendar – Participant Notebook Appendix O (2) Spend consistent with Purchasing Plan •Overtime Not good use of funds •Reconcile Monthly Statements •Participant Notebook Appendix M (2) •Track current account balance between statements 97 Budget Mismanagement •Budget mismanagement will lead to either Corrective Action Plan (CAP) or Not “entitled” to a CAP before other sanctions can occur Disenrollment and return to the Waiver 98 Overspending •Purchasing supports or services greater than the amount that is authorized •Insufficient funds in a consumer’s account result in claims being held until additional funds become available. •Once held, claims will be reviewed in the following order: timesheets, invoices, reimbursements. 99 Corrective Action Plan (CAP) Appendix N, •A tool to assist participants or representatives to correct problems with mismanagement of the program as required by the 1915j State Plan Amendment. •Developed and signed by participant and consultant •To be developed immediately when participant/representative: • • • • Purchases inconsistently with the approved Purchasing Plan Overspends Does not produce receipts upon request Puts health and safety at risk 100 Corrective Action Plan (CAP), continued The CAP plan addresses WHAT has happened/caused the problem HOW the participant/representative plan to correct the problem WHEN the problem will be corrected WHO is responsible for each step 101 Disenrollment from CDC+ •Voluntarily or involuntarily •CDC+ Participant Information Update Form – (Participant Notebook Appendix D(XV11) •CDC+ Account Close-Out Procedure- (Participant Notebook Appendix M(3) 102 Thank you Ivonne Gonzalez Ivonne_m_gonzalez@apd.state.fl.us 850-417-8270 CDC+ Customer Service 1-866-761-7043 CDC+ Website http://apdcares.org/cdcplus/ 103 Terms to Review Roles and Responsibilities Critical Service, Restricted Service, STE- Short Term Expenditure Pended claims, Rep Reimbursement CAP- Corrective Action Plan 104 Closing Activities Final Q and A’s Readiness Review http://apd.myflorida.com/cdc-plus/refreshform1.php Evaluations http://www.surveymonkey.com/s/2LGVKFV 105