Business
Correspondence
Overview
Capitalization
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I have contacted john smith from the ministry
of education located at nemanjina street in
belgrade regarding the problem of course
books. He is due to speak to the education
minister on monday. Afterwards, we will
contact the politika newspaper, and advertise
the publication of the new history course
book on the middle ages in the balkans.

I have contacted John Smith from the Ministry
of Education located on Nemanjina Street in
Belgrade, regarding the problem of course
books. He is due to speak to the Education
Minister on Monday. Afterwards, we will
contact the Politika newspaper, and advertise
the publication of the new History course
book on the Middle Ages in the Balkans.
Capitalize:
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Proper Nouns
Titles of People
Titles of Publications and Artistic Works
Days, Months, Holidays
Courts
Abbreviations and Acronyms
Trademarks and Service Marks
Scientific terms
Punctuation
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Comma (,)
Semicolon (;)
Colon (:)
Apostrophe (‘)
Exclamation Point (!)
Hyphen (-)
Brackets ( )
Period – Full stop (.)
Question mark (?)
Quotation Mark (“ “)
Punctuation

Your secretary informed me that the meeting would
be held on March 23 2012 at 9 00 am. Since it is
holiday season neither will too many people attend
nor will any important points be discussed. However
we need to prepare a few things handouts a short
concise presentation and the CEOs agenda. We
need specific data the shorter the better.
Let me know if you need further information please.

Your secretary informed me that the meeting
would be held on March 23, 2012 at 9:00 a.m.
Since it is holiday season, neither will too many
people attend, nor will any important points be
discussed. However, we need to prepare a few
things: handouts, a short, concise presentation
and the CEO’s agenda. We need specific data;
the shorter, the better.
Let me know if you need further information,
please.
*Date and Time
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Days, Months – capital letters
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March 23
23rd of March
23rd March
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1988 – nineteen hundred and eighty-eight or
nineteen eighty-eight
5 o’clock = 5 a.m. ≠ 5 p.m.

23 March
March 23rd
March the 23rd
Half past ten
Ten thirty
Quarter to one
Quarter past four
Fifteen minutes
to one
Fifteen minutes
past four
Possessives
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John’s book, Serbia’s nature, employee’s
assignment
students’ association
Children’s playground
One day’s notice, this morning’s meeting
New Year’s Eve, Valentine’s Day
Numeral Use
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six applicants
23 applicants
Seventeen people applied.
But: There were 17 applicants.
But: 1986 was a good year.
50 percent (%)
Roman Numerals
Correct the mistakes in the
following letter.
Dear Sir,
Further to your letter, I would like to inform you on the agenda for next week
in detail.
A meeting has been scheduled for June 26 2010 at five pm. Matters to be
discussed are: recruitments, overall achievement and the companys
income.
Our line manager will be the first to address the meeting the questions of
the employees will follow.
Figures you should be informed about are
- Company’s income up to date: $2:3M
- Overall achievement: 68% of the targeted
- Three new employees to be recruited.
If you should have any questions, please do not hesitate to contacting me.
Yours faithfully,
John Adams
Senior Manager
Fill in the blank with the
appropriate preposition.
1 We will contact you again ____ the near future.
2 I have been looking ____ your website and I am
interested ____ ordering some office supplies.
3 I am writing to complain ____ the poor service we have
received ____ your company.
4 ____ the meantime, please do not hesitate to contact me.
5 I would be grateful ____ any information you have on this.
6 Many thanks ____ your help.
7 I am writing ____ relation ____ job vacancy ref. no. 4200.
about to for for from at in in in in
Cross out unnecessary words.
Dear Ms Jones,
I was very concerned to learn about the so late delivery of the
parts what you ordered from us.
I have been spoken to our staff in the packing department
and I am too confident that the goods left here last week. I
can only assume it that there is an issue with the courier.
I shall contact with them personally and make sure that they
resolve me this matter today.
Once again, please accept that my sincere apologies for an
inconvenience caused you.
Should you have any some questions, please do not hesitate
to contact me.
Yours sincerely,
Andrew Wilkinson
Fill in the blanks with an
appropriate word.
Our company uses a professional agency to __1__ new
__2__. The company is a management consultancy, so most
new workers have a university __3__, even if they have little
experience in this particular __4__. Also, it is quite typical for
people to have done other jobs during their __5__ before
becoming management consultants. The company __6__ about
500 people. For the first two years, workers are on temporary
__7__, but after that, people are usually made permanent. I
think our company is a good __8__ - new employees are given
an introduction __9__ when they start, and on-the-job training to
pick up the necessary __10__ to do our work well, and the
professional __11__ which are expected by our clients. Also, we
are closely supervised, and my __12__, John, regularly
appraises my progress both formally and informally.
boss careers contracts course degree employees employer
employs profession qualifications recruit skills
Use the appropriate form of
the verb in brackets
(infinitive or –ing).
Dear Mr Anderson,
I am writing __1__ (express) my concern about the situation
of several of our product lines. Sales appear __2__ (be)
falling in several of them. I suggest __3__ (increase) our
marketing budget this year by about 20 percent. I think we will
have __4__ (spend) more on advertising in order __5__ (raise)
brand awareness. Competition in our sector has been
increasing, and we have to avoid __6__ (lose) market share to
our competitors, which is something we risk __7__ (do) by
__8__ (follow) our present strategy. Also, by __9__ (contact)
our main customers directly, we may be able __10__ (find) out
why our products are losing competitiveness. I think it would be
worth __11__ (do) this, and also __12__ (think) about __13__
(develop) new lines and __14__ (innovate) a bit more. Perhaps
we could arrange __15__ (meet) sometime __16__ (discuss)
this. I would be happy __17__ (see) you any time next week.
I am looking forward to __18__ (hear) from you.
Vince Williams
Fill in the blanks with an
appropriate word and correct
the mistakes in the letter.
ComTrade
Kralja Milana 22
11000 Belgrade
Serbia
June 6th, 2010.
For the attention of the CEO
Dear Sir,
I am writing to inform you that the meeting with the reps of the microsoft
corporation went __1__ well. If everything goes as planned, we will have over
50% of the shares on the market. Unfortunately, we still have some unresolved
issues concerning the __2__ and conditions of the contract. Therefore I will
have to __3__ my stay for additional 2 days.
I would like to ask you to instructing someone from your stuff to __4__ a
presentation on our new product on thursday, since I will not be able to arrive
__5__ to do it for your company.
If there are any issues __6__, please let me know.
Yours sincerely,
Jack Williams
senior manager
give, terms, in time, rather, pending, prolong
 Match
the expressions.
bankrupt,
a loss,
a business,
for a president,
a profit ,
progress, your best,
into partnership,
out of time,
out of business, someone a favor,
MAKE
GO
DO
business,
the risk
RUN
MAKE
progress,
a profit,
a loss
GO
bankrupt,
into
partnership,
out of
business
DO
your best,
business,
someone a
favor
RUN
a business,
for a president,
the risk,
out of time
Match the words on the left to the words on
the right:
to chair
to the point
to draw
a conclusion
to launch
time for
to make
a new product
to come
a meeting
to dismiss
an offer
The correct answers are:
to chair
a meeting
to draw
a conclusion
to launch
a new product
to make
time for
to come
to the point
to dismiss
an offer
Match the following phrases:
1.
2.
3.
4.
5.
6.
Further to…
If I can offer any further
assistance,…
I am writing…
I was wondering…
It was a great pleasure…
Please feel free to
contact me…
a)
b)
c)
d)
e)
f)
to meet you in…
please do not hesitate to
contact me
if you could…
if you have any
questions.
with regard to…
our earlier conversation
1.
2.
3.
4.
5.
6.
Further to… our earlier conversation
If I can offer any further assistance,… please do not
hesitate to contact me
I am writing…with regard to…
I was wondering… if you could…
It was a great pleasure… to meet you in…
Please feel free to contact me… if you have any
questions.