1
Introduction to Information Systems
Essentials for the Internetworked E-Business Enterprise
Eleventh Edition
James A. O’Brien
Chapter
7
Electronic
Business
Systems
Irwin/McGraw-Hill
Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
2
Chapter Objectives
• Identify each of the following cross-functional
e-business systems and give examples of
how they can provide significant business
value to a company and its customers and
business partners.
• Enterprise resource planning
• Customer relationship management
• Enterprise application integration
• Supply chain management
• Online transaction processing
• Enterprise collaboration
Irwin/McGraw-Hill
Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
3
Chapter Objectives
• Give examples of how Internet and other
information technologies support business
processes within the business functions of
accounting, finance, human resource
management, marketing, and production and
operations management.
Irwin/McGraw-Hill
Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
4
The e-Business Application Architecture
Irwin/McGraw-Hill
Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
5
Enterprise Resource Planning
Integrated
Production
Logistics
Planning
Sales
Customer/
Accounting
Distribution,
Employee
and Finance
Order
Management
Human
Resources
Irwin/McGraw-Hill
Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
6
Customer Relationship Management
Retention
Marketing and
and Loyalty
Fulfillment
Programs
Sales
Store Front
Customer
Cross-Sell
and Field
Up-Sell
Customer
Service
TeleSales
Service and
Support
Contact Management
Irwin/McGraw-Hill
Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
7
Cross-Functional Integrated Systems
Customers
Enterprise Application
Cluster
Front Office
Applications
CRM Application
•Customer Service
•Field Service
•Sales Order
•Product Config
Enterprise Enterprise Application
Cluster
Application
Integration
Back Office
Applications
ERP Application
•Distribution
•Manufacturing
•Scheduling
•Finance
Suppliers
Irwin/McGraw-Hill
Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
James A. O’Brien
Eleventh Edition
Introduction to Information Systems
8
Supply Chain Management
Supply
Chain
Life Cycle
SCM
Functional
Processes
Commit
Schedule
Make
Deliver
Order
Commitment
Demand
Planning
Manufacturing
Planning
Advance
Scheduling
Transportation
Planning
Distribution
Planning
SCM
Integrated
Solution
Irwin/McGraw-Hill
Internetworked Supply Chain Management
Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
9
Transaction Processing Systems
1
2
Data
Entry
Transaction
Processing
• Batch
•Online/Realtime
4
Document
and Report
Generation
5
Inquiry
Processing
3
Irwin/McGraw-Hill
Database
Maintenance
Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
10
Tools for Enterprise Collaboration
Enterprise
Collaboration
System
Electronic
Communications
Tools
•E-Mail
•Voice Mail, I Phone
•Web Publishing
•Faxing
Irwin/McGraw-Hill
Electronic
Conferencing
Tools
•Data Conferencing
•Voice Conferencing
•Videoconferencing
•Discussion Forums
•Electronic Meetings
Collaborative
Work
Management
Tools
•Calendaring
•Task and Project Mgt
•Workflow Systems
•Knowledge Mgt
•Document Sharing
Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
11
Functional Business Information Systems
Marketing
Production
Operations
Functional
Business
Systems
Accounting
Irwin/McGraw-Hill
Human Resource
Management
Finance
Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
12
Marketing Information Systems
Marketing
Information
Systems
Interactive
Marketing
Sales Force
Automation
Market
Research and
Forecasting
Irwin/McGraw-Hill
Customer
Relationship
Management
Advertising
and
Promotions
Sales
Management
Product
Management
Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
13
Targeted Marketing
Context
Demographic/
Psychographic
Content
Online Behavior
Community
Irwin/McGraw-Hill
Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
James A. O’Brien
Eleventh Edition
Introduction to Information Systems
14
Manufacturing Information Systems
Intranet
Computer Integrated Manufacturing
Manufacturing Manufacturing
Engineering
Resource
Execution
Systems
Planning
Systems
•CAD
•Production
Forecasting
•Production
Scheduling
•Quality Control
•Shop Floor
•Scheduling
•Machine Control
•Process Control
•Robotic Control
Remote
Worker
•CAE
•ComputerAided
Process
Planning
Supplier
Extranet
Irwin/McGraw-Hill
Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
15
Human Resource Management
•Manpower
Planning
•Labor Force
Tracking
Training &
Compensation
Administration
Development
•Succession
•Contract
planning
costing
•Performance
•Salary forecast
appraisal plans
•Labor Cost
Analysis
•Turnover
Analysis
•Training
effectiveness
•Career
matching
•Compensation
effectiveness
•Benefits
Analysis
•Skill assessment
•Performance
evaluation
•Payroll
control
•Benefits
Administration
Staffing
Strategic
Systems
Tactical
Systems
•Recruitment
Operational
•Workforce
Systems
Planning
Irwin/McGraw-Hill
Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
16
Accounting Information Systems
Irwin/McGraw-Hill
Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
17
Financial Information Systems
Financial
Information
Systems
Cash
Management
Irwin/McGraw-Hill
Investment
Management
Capital
Budgeting
Financial
Planning
Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
18
Chapter Summary
• The e-Business Application Architecture
reflects the key e-business applications and
their interrelationships.
• Cross-functional enterprise applications cross
the boundaries of traditional business
functions. These systems focus on supporting
integrated clusters of business processes.
• Supply Chain Management relies on
information technology and management
practices to optimize information and product
flows among the processes and business
partners within the supply chain.
Irwin/McGraw-Hill
Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
19
Chapter Summary (cont)
• A transaction processing system is an
information system that processes data
resulting from the occurrence of business
transactions.
• Traditional functional business systems
support specific business functions including
marketing, accounting, finance,
production/operations, and human resource
management.
• Marketing information systems support
traditional and e-commerce processes and
management of the marketing function.
Irwin/McGraw-Hill
Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
20
Chapter Summary (cont)
• Computer-based manufacturing systems help a
company simplify, automate, and integrate
many of the activities needed to quickly
produce high-quality products to meet
changing customer demands.
• Human resource information systems support
human resource management in organizations.
• Several different types of electronic payment
systems are used to support e-commerce
transactions.
Irwin/McGraw-Hill
Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
James A. O’Brien
Introduction to Information Systems
Eleventh Edition
21
Chapter Summary (cont)
• Because the Internet is not a secure
network special security measures must
be undertaken to protect sensitive
customer information.
Irwin/McGraw-Hill
Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.