Removing the Limits to
Knowledge Sharing - Use of
Global Networks
Charlie Malone, CSM/14
“New Ways of Working”
Http://sww.global-networks.shell.com/forums/networks/dispatch.cgi/hse
What is Knowledge Sharing?
What do we have in place?
How well is it working?
What do others have in
place?
What is Knowledge Sharing?
Knowledge Sharing is a recognition
that knowledge is one of the few
resources that can increase in value as
it is shared
Knowledge Sharing is an organisational
culture that encourages a free
exchange of expertise, experience
and understanding
Why do we need Knowledge Sharing?
Success in business today will depend on
whether we can effectively capture our
collective knowledge and expertise globally,
and apply it wherever it is needed locally, to
ensure that new technology can be
implemented faster, learning curves climbed
quicker, and business opportunities realised
sooner than our competition...
KNOWING WHO CAN BE AS GOOD AS KNOWING HOW
What do we have in place to help us become
a knowledge sharing organisation?
Global Networks
Global Consultants
Centres of Excellence
Global Networks
Global Networks are web-based
discussion forums for asking questions,
seeking solutions to problems, imparting
knowledge and sharing successful
practices.
Global Networks (ctd.)
Four technical and seven cross-business networks:
–
–
–
–
H,S & E
Wells
Surface
Sub-surface
– Venture and Project
Realisation
– Competitive Intelligence
– Benchmarking
– Knowledge Sharing
– Human Resources
– Procurement
– EP Commercial
Why Common Interest Networks ?
PDO (OU)
GROUP
• Allows more optimum allocation of
resources without physical relocation
• Quicker resolution of OU
problems by preventing “reinvention of the wheel”
• Supports a Learning
Organisation by practically
developing staff
competencies
• Personal
performance
• Provides access to expertise
beyond current establishment
(supports RTL effort)
• Personal
development
• Rapid awareness of group best
practices
• Better understanding of
“real” OU issues and the
people involved
• Enhanced network
L&D
• Recognition from
peers
• Understanding of “real” OU
competence gaps
• Access to know how and
• Influence
• experience in the OU’s
• …….. Next Job
• Learning material based on OU
case studies
SEPTAR
INDIVIDUAL
• Better focussing of technology
development
There is something for everybody
I already have my own personal network …..
Business Area
e.g. project management
e.g. materials
e.g. process
e.g. operations
I
Know
I Know
Who to Ask
I Don’t Know
Who to Ask
ME
MY
NETWORK
GLOBAL
NETWORK
Lost opportunity
Personal networks under leverage the available know how
I use my e-mail to get help ….
Forum
E-mail
A1++++
Q
Q
A1
A2
Q
A3
A4
Q
• Provides four different solutions
• Consensus decided by an individual
• Input restricted to “designated” experts
• No consistent capturing of issues,
solutions and knowledgeable persons
A1+++ A
N
S
A1+
W
E
R
Q
A1++
“other”
A1
• Provides one “peer reviewed” solution
• Consensus built by experts
• Input from experts and other sources
• Allows issues, solutions & knowledgeable
persons to be captured for re-use
A forum creates and captures more value than e-mail
I use my e-mail ….
E-mail
• Email attachments are expensive
& size is restricted
1 MB Attachment
$ 25
2 MB Attachment
$ 50
> 2 MB Attachment Can’t be
sent
Access to your personal folders
when away from the office
network connection can be very
slow
• If you keep everything in your
inbox …
And all your sent items ...
Forum
• Files are transmitted to
Forums “free of charge” and
can be VERY large
1 MB Attachment
No
charge
2 MB Attachment
No
charge
> 60 MB Attachment No
charge
If you can access the SWW
your files are there, at
Internet speed
• Files don’t clutter up your
hard drive or your network
drive allocation
e-mail is more expensive and restrictive than Forums
I have no time …..
CIN
The CINs make better use of your time
So what IS your role?
• Get an account and learn the content and basic navigation
through the AVF tool (your Hub Coordinator can help)
• Sign up for the “General Alerts and Queries” area (allowing
e-mail notification)
•Assist in answering queries where you can help. Ask for help
(through your own queries) when needed
•Connect to the subject area forums that fit your focus areas:
Get to know the Subject Area Focal Point for that area,
and any focal points in your OU
Top 20 Most Admired Knowledge Enterprises
1. Buckman Laboratories
2. General Electric
3. Hewlett-Packard
4. Arthur Andersen
5. Cisco Systems
6. Microsoft
7. Ernst & Young
8. Xerox
9. Nokia
10. World Bank
11. Skandia
12. Intel
13. IBM
14. Andersen Consulting
14. Lucent Technologies
16. BP Amoco
17. Siemens
18. 3M
19. Shell
20. PriceWaterhouseCoopers
GLOBAL NETWORKS WEBSITE
Http://sww.global-networks.shell.com/forums/networks/dispatch.cgi/hse