FOSTERING GATI
GOVERNMENT OF GOA
Sachin Rana, IAS and Saieesh Gandhi
GATI through Excellence in Governance
( Governance through Accountability, Transparency and Innovation)
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e-Krishi, Directorate of Agriculture
e- Revenue, District Administration North Goa
District
e- Krishi
Directorate of Agriculture
Objectives




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Have an authentic farmer database by digitizing
farmer records and issue Krishi Card.
Re-engineer process to save time and bring in
Transparency and Accountability .
Applications Status tracking.
Prevent duplicity of claims
Decrease paperwork
ERP for services
Achievements

90% coverage of farmers is achieved and the data base is sanitized.
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Results of optimizing the process through re-engineering yielded the following results:
a) Reduced TAT from 100 days to 30 days.
b) Touch points/ activities reduced from 64 to 6
c) Savings:
Details
Total
time/visits/ Per item savings in Rs. Savings in Rs. for
documents
cost
per year
3 years
etc.
Time taken for visits to office in days
24,00,000
100
24,00,00,000
72,00,00,000
Official staff time savings in days
1,95,000
500
9,75,00,000
29,25,00,000
Paper documents in numbers
2,50,000
5
25,00,000
75,00,000
Achievements

Application tracking by PUSH & PULL SMS

Savings due to prevention of duplicity from a single Assured price scheme for year 2014-15.
121
363
189
1
5
0
13
32
0
Total subsidy
applied for
Duplicate Lands in
Rupees
75685
180017
0
Zonal Agricultural Office, Quepem
638
26
74
550750
Zonal Agricultural Office, Salcete
Zonal Agricultural Office, Dharbandora
Zonal Agricultural Office, Ponda
Zonal Agricultural Office, Bicholim
Zonal Agricultural Office, Tiswadi
Zonal Agricultural Office, Sanguem
Zonal Agricultural Office, Pernem
290
5
639
94
48
461
42
2890
5
0
0
0
0
5
0
42
15
0
10
7
0
28
16
195
139118
0
52310
57334
0
214169
59060
13,28,441
Total
Land
Bill Duplicity
Application
Duplicity
Office Name
Zonal Agricultural Office, Bardez
Zonal Agricultural Office, Canacona
Zonal Agricultural Office, Sattari
Total
2nd Phase in Progress
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Farmers to apply online or by mere phone call to toll free no.
Pull SMS service to fetch status of application.
Linking of Directorate of Accounts for seamless integration of
subsidy disbursal.
Providing login for financial institutions for credit assessment.
Providing subsidy at source by providing interface for APMC/
Cooperative societies.
Extension Executives -operating at panchayat level to bridge the
digital gap.
Based on the success of 16 services offered by 1st phase e-Krishi, second
phase covers remaining 60 services
Way Forward…
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Arrest the decline and improve the Agri Sector.
Paperless transactions for all G2C services.
Subsidy disbursal at source.
Better utilization of resources i.e. employees and
infrastructure
Platform for


Businesses for B2B and B2C services
G2G and G2 financial institutions
e- Revenue
District Administration North Goa District
An e-Governance platform for Fostering GATI and Citizen centric services delivery
Initiative in Brief
Village Level Delivery of Services to the Citizens

Delivery
of services to the citizens at the grass root Village level, through
Talathi instead of going to the Taluka office
http://www.collectornorth.goa.gov.in/collector.aspx
Single Window for Partition and Conversion of Land

First
of its kind to link the line departments horizontally concerned with the
processing of an application.
A single window in the system meant a single window across departments and not within the department.
Situation before the Initiative
Difficulties faced by the Citizens

Delay in processing application due to multiple Contact points

High number of rejections mainly due to insufficient document.

No standard Application Status Tracking mechanism
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Lot of inconvenience to the Applicant - frequent visits to the Dy Collector and Mamlatdar offices
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No mechanism, regarding the status of application and if it is held up, the reasons for the same.
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Since there were more than one departments involved, thus delay in coordination between the
departments, which caused further delay in processing of the application.
7 Lakh Population, 107 Village Panchayats, 5 Taluka, North District of Goa
Therefore the need was felt to develop a single platform named e-Revenue that integrates
Process Re-engineering, E-Governance and Mobile Governance
so that the various services provided can be made more Time-bound, Accessible, Transparent and Citizen-centric.
Pre-implementation
Village Level Delivery of Services to the Citizen
Earlier Process Flow Diagram
Minimum Government- Maximum Governance
Pre-implementation
Single window for Partition of Land
Minimum Government- Maximum Governance
Pre-implementation
Single window for Conversion
Minimum Government- Maximum Governance
Key Features
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Single Window Delivery Mechanism- Public need to visit only a single office to get the
entire process of Partition and Conversion.
Totally integrated with functionalities of four concerned Departments:
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Collectorate North Goa
Town and Country Planning (TCP)
Office of the Dy Conservator of Forest
Department of Survey Settlement and Land Records (DSLR)
Online monitoring of the process and fixing of time limits for each step ensures that the
service is delivered in a time bound manner.
SMS intimation to the citizen at every stage.
Total transparency in processing of the application.
Time bound Delivery monitoring mechanism in the workflow.
Implementation Strategy

Continuous training of Manpower with emphasis on the Motivation and Morale

Planned ICT Infrastructure with adequate Annual maintenance contract

Participative Approach

Active participation by the Offices of Dy Collector and Mamlatdar implementing issuance of online
Certificates, Public awareness - constant interactions with the Village Panchayats, Municipal Bodies,
Media Campaigns etc.
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Motivating Citizens to use website to track and monitor Application Status

Involvement of Local Representatives.
Benefits of the Initiatives

Marked improvement in delivery of services- single window system

Better and quicker interface with applicants - SMS & online system
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Time bound service delivery to the citizen - Adherence to the Time-bound Delivery of Service Act of Goa

Improvement in measurable indicators
So
far around 27,478 certificates have been issued through Village Level delivery of services
1205
262
applications in Partition of Land
applications in Conversion of Land have been processed through the system.
Processing
time for Conversion and Partition of Land is cut down from 6-8 months to 3-4 months.
Certificates
This

are issued within the same day or latest by the next day.
has brought down the pendency rates by about 25%.
Cost incurred by the citizens – No additional cost is levied for accessing e-Revenue services.
Major Challenges …
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Poor levels of ICT operation capacity by ground level staff
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Reporting ICT failure
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Maintenance engineers were placed and continuous coordination with GBBN Network.
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AMC was done with the hardware vendor and engineers were placed to resolve the ICT
issues.
Call Log system
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Overcome through rigorous training, handholding, capacity building.
Put in place, so that resolving period is tapped and then appropriate action was initiated.
Continuous monitoring and evaluation
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MIS report are monitored closely on two aspects
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Number of Application received, processed and pending
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Time taken in processing the Application
Ease of Replication and Way Forward…
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The system was designed using masters so that adding of new services and offices is made easier.
The system is designed in a totally user friendly manner with minimal data entry and after taking inputs
from the ground staff who are to use it.
All hardware and server configurations were designed considering four-fold increase in the quantum of
Application in the coming decade.
The concept of the single window as a system across department and not just within the Collectorate makes
it very adaptable to modifications and ensures its replicability across different types of services.
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For instance, the single window system which was initially developed for simplifying Partition was subsequently and in a very short
span of time in only 4 months was adapted to include Conversions as well.
The same system is intended to be used for simplifying Mutations in North Goa District very shortly.
Addition of the new Certificates to be issued by e-Revenue such as Natural Calamity Relief Certificate,
Matriz Certificate, Sound Permission etc.
The e- Revenue platform has been designed in a way, that is easily replicable and scalable across districts and across the States to
“Foster GATI through Excellence in Governance and providing Citizen- Centric Services Delivery“.
Thank you …
Sachin Rana, IAS Asst. Collector
sachin.rana@ias.nic.in
Saieesh Gandhi, Agriculture Officer
gsaieesh@gmail.com
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