Katrina Njie 123 Any Street Anytown, Province A1B2C3 555-222-1234 MYEMAIL@DOMAINNAME.COM OBJECTIVE To obtain a Practical Nurse position (Competition Number: 12345678) HIGHLIGHTS OF QUALIFICATIONS - Currently attending Practical Nurse program at NorQuest College; scheduled to graduate October 2015 Compassionate and caring, even when balancing high workload Dedicated, passionate and hard working Excellent problem-solving skills; ability to seek out information needed for client care Able to learn new responsibilities quickly and with limited supervision Maintain patient privacy and confidentiality Proficient in Microsoft Office – Word, Excel, PowerPoint and Outlook Possess current CPR Level C certification; AHS “It’s Your Move” program; up-to-date immunizations; WHMIS EDUCATION Oct 2010- Present 2007 Licensed Practical Nurse Program. NorQuest College, Edmonton, AB Medical Laboratory Assistant Certification (Honours). NAIT, Edmonton, AB CLINICAL EXPERIENCE March 2015 Feb 2015 Feb 2014 Acute Care – Surgery (4 weeks). Grey Nuns Hospital, Unit 42 – Edmonton, AB Acute Care – Medicine (4 weeks). Royal Alexandra Hospital, Station 51 – Edmonton, AB Continuing Care (4 weeks). Devonshire Care Centre – Edmonton, AB RELEVANT EMPLOYMENT Feb 2008-Present Medical Laboratory Assistant II/Phlebotomist, Dynalife Dx, Edmonton, Alberta - Provide services to pediatric, adult and geriatric clients of all backgrounds - Ensure patient verification before performing procedures - Perform collection of patient specimens, including labeling and packaging for processing by laboratory - Adhere to strict transfusion verification process as required by Canadian Blood Services and Blood Bank - Enter patient information into the Misys/Sunquest Information System - Instruct patients on proper collection of urine, stool and other specimens - Educate clients on testing protocol and procedures - Contact physician’s offices for clarification on requested testing - Have basic knowledge of routine and specialty tests and reference ranges OTHER EMPLOYMENT Aug 2005-Feb 2008 In-Bound Customer Service Representative, Convergys, Edmonton, Alberta - Managed a high volume of inbound calls in a timely fashion while providing optimum service - Worked on multiple projects, quickly learning software and policies for each one - Handled difficult calls and challenging customers escalated from front line agents - Acted as on-floor leader, answering questions for new staff, and aiding in troubleshooting References available upon request. Katrina Njie 123 Any Street Anytown, Province, A1B2C3 555-222-1234 MYEMAIL@DOMAINNAME.COM July 20, 2015 Human Resources Hospital of Choice 1 Hospital Road Anytown, Province, A1B2C3 RE: Licensed Practical Nurse (Competition Number: 12345678) Dear Hiring Manager: I am submitting my application in response to your ad on the Hospital of Choice website. I am passionate about providing quality and understanding nursing care. Currently, I am completing the Practical Nurse Diploma Program at NorQuest College, and will be finished this October. During my time at NorQuest, I have learned the theory required by a LPN to acquire licensing – this includes anatomy and physiology, psychology for health care professionals and health assessment. My clinical experience has taught me how to work hands on as a practical nurse in an acute setting. I have had the opportunity to interact with patients and their families, complete and implement nursing care plans, monitor patient conditions and record and report changes. I have also become familiar with the legal, ethical, and procedural guidelines required by LPNs working in Alberta. My seven years as an outpatient Laboratory Assistant has given me an opportunity to gain experience in patient care and has allowed me to become familiar with some basic testing, as well as the needs of health care clients. I am a dedicated, hardworking individual and a willing and helpful team player. I am comfortable in an independent role, as well as collaborating with other health care professionals to provide the best care for clients. I have enclosed my résumé, and would like to meet for an interview to discuss my skills and how I can be an asset to your organization. I can be reached at 555-222-1234. Sincerely, Katrina Njie Enclosure: résumé