HOME AFFAIRS – PORTFOLIO COMMITTEE
PROVINCIAL MANAGER
BONAKELE MAYEKISO
FREE STATE PROVINCE
1 SEPTEMBER 2015
CONTENT
Table of Contents
SLIDE NO.
Introduction and Background
1-4
Vision and mission, National Outcomes and Departmental Strategic Goals
5-7
Provincial Management & Demarcation
8
Footprint for the Province
9 - 12
SERVICES
13 – 22
Civic Services

Birth Registration 2014/2015 – 2015/2016 Comparison
13-14

Unabridged
15

Late Registration of Birth -
16

Identity Documents First and Reissue
17-20

Duplicate Cases
21

Passport
22
IMMIGRATION SERVICES

Port Control Statistics
23

Inspectorate Statistics
24
2
CONTENT
SLIDE NO.
25 – 27

Photos of office and outreach
SUPPORT SERVICES

Staff Profile and Capacity level
28 - 29

Performance Management
30

Staff Development and Staff Engagement

Employee Wellness


Provincial Finances (Budget Expenditure & Revenue Collection) and Assets
Fleet Management
40

Counter Corruption & Prevention
41-42

Labour Relations Cases

Vetting and Security

31 - 32
33
34 - 39
43
44-45
46 -47
Achievement and Challenges
Thank you
48
3
INTRODUCTION & BACKGROUND
 The Free State Province in the RSA, accounting 6% of SA population.
 Has a population estimated at 2.8 Million as released by Stats SA.
 The Province has 4 District Municipalities and one Metropolitan
Municipality.
 DHA Offices in Free State are aligned to 4 District Municipalities and 1
Metropolitan Municipality.
 The launching of Stakeholder Forums on the District and Local
Municipalities have greatly improved the way of delivering services
especially in rural areas.
 Monitoring & Evaluation of the departmental performance relating to DHA
is at the centre of Service Delivery Improvement Plan.
 The department in the province is operating in terms of the minister
outcomes.
 Internal Structures Youth Forum, Gender Committee and Dha Cadre
 We are targeting all rural areas to end the Late Registration of Birth (LRB)4
STRATEGIC OVERVIEW
VISION STATEMENT
A safe, secure South Africa where all of its people are proud of, and value,
their identity and citizenship.
MISSION
The efficient determination and safeguarding of the identity and status of
citizens and the regulation of migration to ensure security, promote
development and fulfil our international obligation.
VALUE STATEMENT
The DHA is committed to be:
• People-centred and caring, Patriotic
• Professional and having integrity,
• Corruption free and ethical,
• Efficient and innovative.
5
MINISTER PERFORMANCE AGREEMENT IN TERMS OF NATIONAL
OUTCOMES
The 12 National outcomes are at the heart of the strategic planning process of the
Government and DHA is accounting for three as per the signed Minister`s
performance agreement. The departmental relevant out comes are
NATIONAL OUTCOME 3
All People in South Africa are free and feel safe
NATIONAL OUTCOME 5
Skilled and capable workforce to support an inclusive growth path.
NATIONAL OUTCOME 12
An efficient, effective and development orientated public service and an empowered, fair and
inclusive citizenship
6
DEPARTMENTAL STRATEGIC ORIENTED GOALS (OUTCOMES)
STRATEGIC OUTCOME ORIENTED GOAL 1
Secure South African citizenship and identity engineered by the Civic
Services Unit
STRATEGIC OUTCOME ORIENTED GOAL 2
Immigration managed effectively and securely in the national interest
including economic, social and cultural development engineered by the
Immigration Unit
STRATEGIC OUTCOME ORIENTED GOAL 3
A service that is efficient, accessible and corruption free to be
realised by all the departmental Units.
7
PROVINCIAL MANAGEMENT AND DERMACATION – NEW OPERATING MODEL
Provincial Manager
Mr. Bonakele Mayekiso
Acting Provincial Coordinator
* Office Manager
Mr. Tshotleho Sedia
Xhariep District
* Vacant
Office and Port
Managers
* 3 Local Offices
* 3 Ports of Entry
Mangaung Metro
Ms. Manthateng
Sehlabo- Monyaki
Office and Port
Managers
* 3 Local Offices
* 1 Port of Entry
Lejweputswa District
Ms. Henda Erasmus
Office Managers
* 2 Local Offices
* 5 Local Small
Offices
Fezile Dabi District
* Vacant
Office Managers
* 2 Local Offices
* 4 Local Small
Offices
Thabo Mofutsanyane
District
Mr. Benjamin
Makoanyane
Finance and Support
Director
Ms. Buyelwa
Sekhonyane
Office and Port
managers
* 3 Local Offices
* 3 Local Small Offices
* 3 Ports of Entry
8
Department
Home Affairs
Republic of South Africa
DHA FOOTPRINT PRESENTLY– FREE STATE
Large office
Small office
9
Department of
Home Affairs
Republic of South Africa
DHA FOOTPRINT FUTURE – FREE STATE
Large office
Local Small office
Planned office
10
Provincial Profile
Distribution of DHA offices within these districts
5 Offices
XHARIEP
3 Hospitals
6 Offices
M/O Koffiefontein
L/O Phuthaditjhaba
M/O Bethlehem
M/O Zastron
S/O Trompsburg
S/O Jacobsdal
S/O Wepener
4 Offices
16 Service Points
9 Hospitals
146 258
6 Hospitals
M/O Harrismith
3 S/O
16 Service Points
736 237
L/O Bloemfontein
M/O Botshabelo
S/O Thaba Nchu
6 Offices
S/O Ladybrand
5 Offices
6 Hospitals
D/O Kroonstad
D/O Sasolburg
3 S/O
13 Service points
11 Service points
747 431
5 Hospitals
L/O Welkom
M/O Bultfontein
4 S/O
12 Service points
627 626
488 036
11
SUMMARY OF THE CURRENT FOOTPRINT FOR THE
FREE STATE PROVINCE
Overview of footprint per type of DHA service point (SP)
TYPE OF OFFICE
Local Office Large ( former RO)
Non Operational
due to
accommodation
challenges
DHA current
footprint
Operational
Bloemfontein Large
3
Phuthaditjhaba still
in the building phase
we operate from an
old Magistrate
building
Welkom Large
Phuthaditjhaba
Large
Local Office Average ( former DO)
9
9
N/A
Local Office Small (former PSP)
13
13
N/A
Health Facilities (HSP)
26
26
Ports of Entry (POE)
8
8
Mobile Offices
11
6
Thusong Service Centre (TSC)
6
6
Total
76
71
*
12
BIRTH REGISTRATION- STATISTICS 2015/2016
BIRTH REGISTRATION APPLICATIONS
MONTH
2015/2016
30 DAYS
31 DAYS &
above
30DAYS
31 DAYS &
ABOVE
Apr-15
4117
861
4978 Apr-14
3178
998
4176
May-15
3823
903
4726 May-14
3353
1088
4441
Jun-15
4002
748
4750 Jun-14
3384
1041
4425
July-15
3585
867
4452 July -14
3711
1016
4727
TOTAL
15527
3379
13626
4143
17769
TOTAL
PREVIUOS YEAR
2014/2015
18906 TOTAL
TOTAL
13
ANNUAL TARGET: Projected to 45517 births registered within 30 days of the birth event against the
estimated 1.1 million births per annum, (Quarterly Target is 11379 total births to be registered)
ANALYSIS OF PERFORMANCE IN RELATION TO STRATEGY TO ACHIEVE TARGET THE STANDARD
HAS BEEN PARTIALLY ACHIEVED
We have registered 15527 births within 30 days for the quarter one and the Month of July 2015, and 13626
births within 30 days for quarter 1 and the month of July 2014 this shows a definite increase in birth
registration during this financial year.
We are still experiencing a high number of births registered after 30 days, in the last financial year 2014/2015
we registered 4143 and during the same period this year we registered 3379 we have made a significant
improvement of registering less 764 births outside the required 30 days.
We will be deploying more full time staff in areas were the hospital births is more to ensure all children's are
registered within 30 days.
Challenges/Reasons for non
achievement
Priorities' hospital staff.
Way forward/Remedial action
Type of Evidence
•
•
Continuous engagements with
stakeholders and our education
programs at the hospitals
NPR REPORT
Visitation to be improved.
14
UNABRIDGED BIRTH APPLICATIONS FROM 01 APRIL – 15 AUGUST 2015
No of
Application
Office
FREE STATE
4376
Analysis
No of
Certificates
issues
2585
No of
outstanding
applications
1529
Equivalent
letters issued
241
• The Bloemfontein and Bethlehem has high numbers of
applications for UBC within the Province.
• 60% of applications are issued to clients within 3 weeks which
is good base on the 6 weeks standard set by the department.
• 260 applications has been modified but clients have not
collected their certificates
• The stakeholders forums and Ministers Imbizo also played a
pivotal role in communicating the message to the general
public.
15
LATE REGISTRATION OF BIRTHS (LRB)- STATISTICS
ITEMS
NUMBER OF APPLICATIONS
Closing balance of LRB cases as at 31 March
2015
2103
Number of LRB applications received (AprilJuly)
1278
Number of applications approved
890
Number of applications rejected
122
Number of applications referred to IMS for
investigations
63
TOTAL NUMBER OF
APPLICATIONS ON HAND
1028
Analysis
• The High impact Outreach programs and Farm visits has
significantly improved the number of applications taken at the
rural areas and school farms during the Month of April and
May 2015.
• The stakeholders forums also played a pivotal role in
identifying these areas.
16
1ST Issues and Re- Issues- ID SMART CARD STATISTICS
ID SMART CARD APPLICATIONS
MONTH
2015/2016
1 ST ISSUE
RE-ISSUES
TOTAL
PREVIUOS YEAR
2014/2015
Apr-15
2226
7076
9302
May-15
1748
7563
Jun-15
1927
July – 15
2785
TOTAL
8686
1 ST ISSUE
RE- ISSUE
TOTAL
Apr-14
295
7518
7813
9311
May-14
283
7616
7899
7406
9333
Jun-14
641
5088
5729
7649
10434
July -14
1219
6781
8000
2438
27003
29441
29694
38380
TOTAL
17
1ST Issues ID and Re- Issues- STATISTICS
ID OLD GREEN BARCODE APPLICATIONS
MONTH
2015/2016
1 ST ISSUE
RE-ISSUES
TOTAL
PREVIUOS YEAR
2014/2015
1 ST ISSUE
RE- ISSUE
TOTAL
Apr-15
276
1407
1683 Apr-14
1842
1864
3706
May-15
524
643
1167 May-14
1187
2985
4172
Jun-15
266
543
809 Jun-14
821
1839
2660
July–15
869
823
1692 July -14
1056
989
2045
1935
3416
7677
12583
TOTAL
5351 TOTAL
4906
18
Identity for first issue and Re-issue
19
DHA Annual Target 3.4.2.2: First & Re-issue ID’s received from Head Office registered on
T&T by front offices within 1 day
BASELIN
E
One day to
register ID
received at
Front Office
ANNUAL
TARGET
One day to
register ID
received at
Front Office
QUARTER
1 TARGET
2014/2015
QUARTER 1
ACTUAL
2014/2015
One day to
One day to register
register ID
ID received at Front
received at Front Office
Office
Achieved
PROGRESS PER
QUARTER
2014/2015
QUARTER 1
TARGET
2015/2016
QUARTER 4
ACTUAL
2015/2016
One day to
register ID
received at Front
Office
One day to
register ID
received at Front
Office
Achieved
ANALYSIS
The Province has
performed very well with
the registration of first
identity application vs
Re-issue application for
the first quarter both in
2014/2015 and
2015/2016.
Type of evidence
One day to
register ID
received at
Front Office
One day to
register ID
received at Front
Office
Track and Trace reports
First Issue = 4906
Re-Issue = 7677
2015/2016
First Issue = 1935
Re-Issue = 3416
20
DUPLICATES CASES - STATISTICS
ITEMS
NUMBER OF APPLICATIONS
Duplicates cases on hand as at 31 March
2015
87
Number of new duplicate cases received
(April-July)
38
Cases referred to HO for issuance of Identity
document
21
Number of unfinalized cases
66
21
PASSPORT APPLICATIONS – STATISTICS- APRIL- JULY 2015
PASSPORT TYPE
NUMBER OF APPLICATIONS
Tourist Passports (NORMAL)
Child Passports
5934
7062
2389
Official Passports
29
Maxi Passports
489
TOTAL
8841
22
IMMIGRATIONS STATISTICS – APRIL – JULY 2015 MONTHS PERIOD
PORT CONTROL STATISTICS
Arrival
Departure
TOTAL
PORT
RSA
Caledonspoort
Ficksburg
Makhaleen Bridge
Maseru bridge
Monontsha Pass
Peka Bridge
Sephapus Gate
Van Rooyensgate
Foreigner
RSA
38 108
77 148
39 085
75 409
229 750
113 817
461 901
112 225
355 588
1 043 531
1 467
9 319
1 347
4 429
16 562
122 657
447 375
411 693
1 113 029
0
0
131 304
0
Foreigner
0
3 571
9 305
2 248
4 006
19 130
151
876
100
487
1 614
17 672
76 032
16 260
57 725
167 689
297 443
1 081 956
302 569
909 337
2 591 305
TOTAL
23
Annual Target: 01 April – Ensure an efficient and effective law enforcement function
30 June 2015
within the IMS
Successful
prosecution of
employers
Transgressors of
departmental
legislation
successfully
prosecuted
Number of illegal
foreigners /
overstayers
detected
BLOEMFONTEIN
1
248
248
198
198
0
BOTSHABELO
0
0
41
27
27
22
KOFFIEFONTEIN
0
0
12
11
1
10
ZASTRON
48
52
128
103
103
98
WELKOM
1
83
393
190
84
58
KROONSTAD
4
25
21
162
2
19
SASOLBURG
0
66
100
53
100
2
BETHLEHEM
05
50
110
93
63
0
PHUTHADITJHAB
A
03
100
100
88
01
02
MASERU POE
0
161
156
138
4
2
1
156
156
156
0
1
63
941
1465
1219
583
214
Province
Number of illegal
Cases referred to
immigrants /
Number of illegal
Inspectorate
overstayers
immigrants
investigated within
deported within 30 deported to Lindela
28 days
days (direct)
FICKSBURG POE
Van Rooyen Gate
TOTAL
24
25
26
27
STAFF PROFILE AS AT END JULY 2015
LEVEL
MALE
DISABILITY FEMALE DISABILTY
TOTAL
14
1
0
1
13
1
3
4
12
5
1
6
11
0
1
1
10
13
3
16
9
1
2
3
8
26
23
49
7
28
35
63
6
170
5
11
2
13
3
14
19
33
TOTALS
270
5
05
191
280
1
1
367
556
28
CAPACITY LEVELS
PROVINCE
Total
APPROVED
Establishme ESTABLISHM
nt
ENT
FILLED
VACANT
FUNDED PERCENTAGE
POSITION CAPACITATED
S
ON FILLED
POSTS
CS
IMS
SUPPORT
FREE STATE
GRAND
TOTAL
707
592
556
0
33
3
36
94%
707
592
556
0
33
3
36
94%
Analysis
• 33 Positions are funded and 3 positions are not funded, 15
of the positions are advertised and some scheduled for
interviews.
• Positions are funded when you finalised the process the
funds are taken which remains a challenge in the planning
phase at a provincial level.
29
PERFORMANANCE MANAGEMENT DEVELOPMENT SYSTEM
PERCENTAGE (%)
DESCRIPTION
PERFORMANCE
ASSESSMENTS
PMDS conducted
(2014/15)
Conducted
100%
PMDS conducted
2015/16 (Half yearly)
Due end of Sept 2015
Expected 100%
Performance
agreements
2015/2016 capture
98% contracted as 3
officials are on incapacity
leave (Radebe: R; Semele
K, Blankwe: M A and the 18
interns.
30
STAFF DEVELOPMENT
MONTH
TRAINING CONDUCTED
EQUITY
Diamond release (Modernization
•
•
57 Females
36 Males
Unabridged certificate: New Regulation
(People travelling with minors)
•
•
15 Females
39 Males
2015 MAY 18 –
2015 JULY 17
Port of Entry Skills Programme National
Certificate: Home Affairs Services
•
•
7 Females
12 Males
2015 AUGUST
11-2015
AUGUST 14
DHA Induction
•
•
4 Females
8 Males
APRIL
2015 MAY 17 –
2015 MAY 18
TOTAL
178 Employee
31
STAFF ENGAGEMENTS
INTERACTION OF STAFF
The Province interact with staff through the following meetings:
 Top Provincial Management (SMS) – Fortnightly.
 Provincial Management meetings (SMS, Provincial Support & Office
Managers) - Monthly
 District Management Meeting (Local Office Managers & Support) Weekly
 Staff Meetings – Weekly
 Quarterly Reviews Meetings
32
EMPLOYEE WELLNESS
KEY AREA
ACTIVITIES
Occupational Health &
Safety
Conducted OHS audit on 14 x Offices in April 2015
and developed reports with recommendations in 3
districts
Employee Wellness
Support activities
• 1 x counselling intervention provided for:
trauma, health related problems on 1 x employee
• Quality of work-life intervention provided to 2
officials, focusing on PILIR
• 1 x Candle-light memorial & 1 x blood donation
held in the Province
Men's Health Awareness
ICAS
56 Officials during different sport 0n the 08 July
2015.
- The company has been contracted to
render employee wellness services.
- 2 x referrals made during the period under
review
33
BUSINESS UNIT MONTHLY FINANCIAL REPORT – 2015/16
BUDGET ITEM
Actual
Expendit
ure
YTD
(R)
Budget
2015/16
1
‘000
Outstanding
Commitment
s-YTD
2
‘000
3
‘000
Comp of
Employees
138, 470
Goods and
Services
10,757
6,023
99
0
Household
137
Capital
Assets
42
Provincial &
Local Government
TOTAL
R149,505
Total
Projected
expenditure
April- July
2015/16
4
(2+3)
‘000
YTD
Savings/
(Overspending
5
(1-4)
‘000
YTD
Budget
Expenditure
(%)
6
(4÷1)
0
47,339
91,131
34%
871
6,894
3,863
64%
0
0
99
0
44
0
44
93
32%
0
0
0
42
0
R54,277
R 95,228
36%
47, 339
R 53,406
R 871
34
NOTES FROM FINANCIAL REPORT
 The Provincial Goods and service is under tremendous pressure, as at 31 July 2015 the expenditure was
sitting at 60% instead of a 33,33% norm.
 Total expenditure for the previous Financial year was over R18 million for goods ands services but the total
amount allocated for this Financial year is just above R9 million. Therefore the estimated additional budget
requested amounts to R8 million

This risk was projected by the province hence the submission of the budget pressure document to budget
committee, where areas of concerns were raised that:
 Although 34 G-FLEET Vehicles were returned due to the lapsing of the contract only 17 vehicles were
procured due to budget constraints.
 Out of 74 DHA owed vehicles 44% exceed 160 000 kilometers these cars are expensive to maintain.
 12 vehicle were disposed end of March 3 write off and 9 had above 250 000KM.
 Appointment of official outside the Province also puts pressure on the Province as relocation cost are very
expensive.
35
Payment of Invoices within 30 days ( April – July 2015)
Total nr of
invoices
received
Nr of
invoices
paid
within 30
days
Age breakdown of unpaid invoices
Older than 30
days
Older than 60
days
Comments
Older than 90
days
408
400
5
2
1
408
400
5
2
1
36
Payment of Invoices outside 30 days ( April – July 2015)
NO.
SUPPLIER NAME
ORDER
NUMBER
INVOICE
NUMBER
1
TRAVEL WITH FLAIR FS-002549
0022841
REASONS NOT CAPTURED ON
LOGIS
Delay in implementation of
shifting of funds from Head Office
to Province (Minister Imbizo)
2
SKY NET
FS-002034
29906779648
System Error
3
SKY NET
FS-002034
29906850567
System Error
4
SKY NET
FS-002009
89900869995
System Error
5
SKY NET
FS-002009
89900908065
System Error
6
TRAVEL WITH FLAIR FS-002507
1912263
Delay in sundry payment
7
GPW
NO ORDER
INV000034088 Technical error
8
KONICA MINOLTA
FS-001998
901187606
Insufficient funds
37
ASSETS REGISTER FREE STATE PROVINCE
Assets
Number
classificati of
on
assets
Value of
assets
‘000
Number of
assets
2015/16
Value of
assets
‘000
Numb
er of
asset
s
2014/15
Minor Assets
11, 192
4, 579,
270
11, 143
Capital Assets
1, 650
48, 359,
594
Total Assets
12, 842
939388
64.00
Value of
assets
‘000
%Chan
ge of
No.
2013/14
4,539,270
8091
9491480.
92
0
1, 650
48, 359, 594
1119
35643504
.05
0
12, 793
52, 898, 864
9210
45134984
.97
0
38
NOTES TO THE ASSETS REGISTER
 Minor assets: balance beginning of the year 11 143, balance end July 11 192
deference 49 ( 8 Chairs procured, 10 new printers, 31 old chairs transferred from
HQ)
 Major Assets : No deference
 There were no disposals for the period in question but 795 assets to the value of
R3 346 975.34 were deposed in March 2015. The disposed furniture was absolute
and It assets were disposed as per IT Technical report.
 The BAUD system is currently not accessible HQ has temporally closed it as from
end of May 2015. The closing of the system for long periods has a direct impact on
maintaining a correct asset register in Provinces because during this period
updates are done manually increasing a risk of the Asset Register not being
electronically updated when it does open.
39
FLEET MANAGEMENT
KEY AREA
NUMBER
PERCENTAGE
Total Number of vehicles in the
Province
91
100%
Number of vehicles involved in
accidents
5
5.5%
Number of Functional vehicles
87
94.6%
Total Number of mobile offices
10
100%
Number of Functional mobiles
4
40%
Number of dysfunctional mobile (It
issues)
6
60%
GRAND TOTAL FUNCTIONAL
91
99%
40
CORRUPTION PREVENTION AND PROSECUTION
NATURE OF OFFENCE
1. Fraud and Corruption(BETHLEHEM)
2. Fraud and Corruption (Caledonspoort)
PROGRESS
1. Official dismissed. Criminal
matter to be heard on 14-15
September 2015.
2. Official dismissed. 8 Officials
dismissed. Criminal matter to be
heard on 23-27 November 2015
and 8-12 February 2016.
(Arbitration in process)
41
CORRUPTION PREVENTION AND PROSECUTION
NUMBER OF
CASES
KEY AREA
Opening balance of cases as at 01 April 2015
1
Previous year cases under-investigation
1
Number of New cases RECEIVED (April-July
2015)
11
Arrests ( officials )
1
Projects driven investigation to address
Corruption
Closing Balance
2
STATUS
Still under
investigation –
complainant is
abroad
Still under
investigation –
complainant is
abroad
3 x Finalized
8 x Under
investigation
Awaiting
departmental
hearing date
Welkom and
Bethlem
9
42
LABOUR RELATION CASES
NUMBER OF
CASES
KEY AREA
OUTCOMES
Fraud & Corruption
1
Awaiting
departmental
hearing date
Improper Conduct
1
Under investigation
Financial Misconduct
0
None
Closing Balance
2
43
VETTING
KEY AREA
ACTIVITIES
DHA is a security Department
All employees are expected to undergo security
vetting.
Appointments
Current staff complement is 556 including the 10
newly appointed officials in the first quarter
Number of security clearances issued
Number of clearances issued to date 93
Pending security Clearances
61 (Z204) files submitted to State Security Agency
for registration and evaluation in the 2015/16
financial year
Security Clearances Denied
0
Number of security clearances forms
issued ( Z 204)
13 Z204 forms issued; 13 Z204 forms pending
Breakdown 1 (SMS), 2 (MMS) and 10 (level 1 to 9).
44
SECURITY SERVICES
KEY AREA
ACTIVITIES



Security Services

Security Awareness
Cash In Transit
KSA Security contracted to render security
services (01 November 2014)
21 x security Offices
Provincial Security Advisory Committee
established and launched on 20/03/2015
Emergency Evacuation Plan was
developed and approved by the Disaster
Management, PM & Chief Directorate:
Physical Security
 Security awareness conducted on a
monthly basis
 Fidelity Cash Solution security company
contracted to provide cash in transit at --9offices in the Province.
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Achievements
Issue
Achievements
1.
2.
1. Service delivery
3.
4.
1.
2. Recruitment
3. Infrastructure
Appointment of Control inspector officials and
Inspectorate officials inland.
1. Modernization of Medium and Large offices 9 out
of 12.
2. Thaba Nchu and Phuthaditjhaba offices progress
on the building is 90% finish.
1.
4. Finance
2.
5. Partnership with other
government departments
Highest number of Smart ID cards printed in the
Province;
Four high impact service delivery programmes
successfully implemented in the Province
Hospital connectivity – all hospitals connected
and a number of clinics
Maseru and Ficksburg plan for processing of
travellers.
Improved turnaround times in payment of
invoices.
Clearance of bank exceptions.
1. Collaboration in common projects with sister
department .
What has improved
1. Stakeholder relations strengthened Accessibility
enhanced
2. Improved corporate governance within the
province.
1. Improved leadership in inspectorate services
1.Improved services on modernization will be realised
in the financial year 2016/2017 .
1.Improved financial management, aiming to pay
100% performance.
1.Education on other s DHA services available
besides IDs and Birth Certificates (e.g. Training of
stakeholder form members, learners were educated
about passports).
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Challenges and possible solutions
ISSUES
CHALLENGES
WHAT NEEDS TO BE DONE
Infrastructure at the
Insufficient houses and office space for staff in Accommodation should be provided to staff.
Borders
Maseru, Ficksburg, Calendonspoort, and Van
Rooyen’s Gate and Sephapo Gate
Office space to Provide quality services to
clients.
Bloemfontein Medium Office, Thaba Nchu,
Public works to expedite this process as
Zastron and Provincial Managers Office. Thaba clients are revolting against the department.
Nchu and Zastron office does not have online
verification due to the infrastructure challenges
Lesotho citizens that frequent Free State and Deportation of Lesotho citizens is done weekly South Africa and Lesotho should have
overstay.
and this exercise often proofs futile as most of bilateral and review policy on how to deal
the deportees come back.
with illegal foreigners from Lesotho
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THANK YOU
KE YA LEBOGA
DANKIE
NDIYABULELA
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