Pillmaker America
Pharmaceutical, Inc.
Office 365 Implementation Services
Statement of Work
Copyright © 2013 Pillmaker America Pharmaceutical, Inc. All rights reserved.
This document and its contents are confidential and proprietary to Pillmaker America Pharmaceutical, Inc. No part of
this document may be reproduced, distributed, or transmitted in any form or by any means, electronic or otherwise,
without the express prior written consent of Pillmaker America Pharmaceutical, Inc.
PROJECT SPECIFICATION
PROJECT TITLE
Office 365 Implementation Services
STATEMENT OF WORK
This STATEMENT OF WORK (the “Statement of Work”) dated October 2013 is between Mediocre
Software Inc. (“Mediocre Software”), having its principal place of business at 1 Mediocre Software Way,
Dallas, Texas and Pillmaker America Pharmaceutical, Inc. (“Pillmaker”), 1 Pharma Drive, Atlantic City, NJ
08540, for deploying Office 365 services as outlined within this document. Work will be performed in
accordance with a mutually agreed project plan. The parties acknowledge that the project plan is a living
document subject to revision upon mutual agreement during the course of this project.
The subsequent sections of this document describe the scope of services and associated financial
investment.
SCOPE OF WORK
Mediocre Software will provide the services required in order to deploy Microsoft Office 365 in multiple
stages across Pillmaker’s global locations. This includes providing incident support, incident status
tracking, and adhering to Pillmaker’s change control policies.
All associated Office 365 implementation timelines, line items, project schedules, and decisions must
first be approved by Pillmaker.
TERM
This STATEMENT OF WORK (SOW) and the parties acknowledged will formally begin work on <<MONTH
XX, 20XX>>. All work and deliverables to be delivered will be completed, delivered to, and accepted by
Pillmaker not later than <<MONTH XX, 20XX>>.
OBJECTIVE
The objective of this Statement of Work is to define the scope of services, Mediocre Software and
Pillmaker roles and responsibilities, timeline, and costs associated with assisting in the deployment of
Office 365 services.
Mediocre Software is expected to implement Office 365, provide incident support, provide incident
status tracking, and adhere to Pillmaker change control policies; a copy of the policy will be provided to
Mediocre Software.
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Objectives of this initiative include:
1. Deploy Microsoft Office 365 in multiple stages across Pillmaker’s North America locations with
multiple domains (Pillmaker-us.com and Pillmaker-ca.com).
a. All domains reside in a single forest.
2. Provide incident support during the project and for a defined period of time post-production
3. Infrastructure build out
a. Active Directory Federation Services (ADFS)
i. Primary Site (Rockville)
ii. Secondary Site (Princeton or Windows Azure)
b. Exchange 2010/13 Hybrid Server
c. Office 365 connectivity between all locations
i. Pillmaker (Rockville and Princeton)
ii. Microsoft
iii. Windows Azure
4. Migrate all mailboxes to Exchange Online
5. Enable all users for Lync
6. Enable all users for SkyDrive Pro and SharePoint Online
7. Enable all users for Single Sign-On (SSO) through ADFS
8. Activate and setup all users for all E3 Office 365 Services
9. eDiscovery and Archiving???
10. FOPE setup and activation
11. Provide incident status tracking
The categories of services included in this SOW are:
1.
2.
3.
4.
5.
6.
7.
IT Assessment
Infrastructure Implementation
Testing and Validation
Phased Migration
Activation of licensed services
Production Release
Post Implementation Support
PROJECT SCOPE AND DEFINITION
The following is a list of tasks that will be completed by Mediocre Software under this Statement of
Work subject to the agreement of both parties. It is the responsibility of Mediocre Software to
continuously monitor the budget and timeline throughout the course of the project and to proactively
report potential timeline, resource, and cost deviations to Pillmaker.
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To formally start the project, Mediocre Software will conduct the kick-off meeting with Pillmaker. The
kick-off meeting will be an internal planning meeting between Pillmaker and Mediocre Software
including all parties that will be involved in the scope. Mediocre Software must be able to ramp-up or
down resources upon request.
Project daily and weekly checkpoints will occur after the initial kickoff to review requirement definitions,
assumption changes, and address any concerns. At this time it is expected Mediocre Software will
present any required changes to resource allocation requirements, timeline, and related costs required
to complete the project. Daily checkpoints will be in conference call format; duration may be anywhere
from 15 minutes to one hour, depending on the nature of the update and the milestones completed at
that point in time. This call can be led by the Project Manager or a designated representative of the
Project Manager
Mediocre Software will engage in the following efforts to perform the integration and deployment and
Mediocre Software activities to meet business requirements for Pillmaker. Any change request must be
approved by Pillmaker, for the proposed change to take place.
Office 365 Implementation
Scope of Work
IT Assessment
Project discovery and definition
Weekly Status Reports due no later than 3PM EST every Friday
Define business requirements
Develop risk and issue tracking system
Objective/Scope of
Work
Prepare migration strategy
Define technical requirements
Develop project plan (includes processes, methods, and templates for initiating,
planning, and controlling the project)
Develop communication management plan
Finalize project team
Develop information architecture
Develop project specific documentation
Provide recommendations to achieve maximum functionality from Office 365 E3
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subscription services
Adhere to Pillmaker’s change control policies
Demonstrate multiple levels of support during the deployment and post-deployment
phases
Conduct all necessary project quality, risk, and change management
Conduct project management and milestone review meetings
Conduct QA testing on all applicable systems and software
Maintenance, troubleshooting, and resolving software issues
Provide project specific documentation for knowledge transfer to Pillmaker
Project sign-off
PROJECT SCOPE INITIATIVES
Mediocre Software will deploy all Pillmaker provided Microsoft Office 365 E3 subscription licensed
services to include Exchange Online, Lync, SharePoint, SkyDrive Pro, Online Archiving, Discovery, FOPE,
ADFS integration, and infrastructure build out. The following objectives are expected of Mediocre
Software to be included within the project scope.


Mediocre Software is responsible for performing an IT assessment of the Pillmaker
infrastructure prior to the deployment of the Office 365 E3 license subscription and making any
recommendations and/or modifications. The IT assessment will cover the entire Pillmaker
infrastructure to include the current Exchange 2010 system, located on a VM, all networking,
routing, firewall, ports, and connectivity components. In addition, Mediocre Software will assess
the current on-premise Lync environment, the bandwidth required for full functionality, the
domain controller, required applications and operating systems, email-enabled applications,
VPN connectivity components, and any additional components or equipment required for full
operational connectivity with Office 365 managed services. Any modifications or required
equipment not already located on-site by Pillmaker will be addressed upon completion of the IT
assessment. If required work is to be completed by Pillmaker prior to the deployment of Office
365 the project will be set to pause until all required work is completed.
Mediocre Software will provide weekly status reports due every Friday. To be received by the
Pillmaker Project Team no later than 3PM EST. In the event Friday falls on a holiday the status
report is due the following work day no later than 3PM EST. If the status report is not received
by Pillmaker Project Team by the deadline of Friday at 3PM EST a penalty clause will be in effect
resulting in a credit of 8 hours of the Exchange Lead Consultant.
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Pillmaker is responsible for any on-site virtualization. Virtualization for the Hybrid Exchange
environment will utilize the Pillmaker VM. Any additional recommendations or required
virtualization services will be addressed during the IT assessment of the Pillmaker infrastructure.
Pillmaker currently has an operational Exchange 2010 system running on a VM for all users and
mailboxes. Any additional servers required for the build out of the Hybrid Exchange will be
addressed during the IT assessment.
Pillmaker currently has a Lync 2013 server system located at the Rockville data center. Mediocre
Software is required to assess the current Lync environment and make recommendations for
completion of integrating Lync 2013 with users on Lync Online. Any recommendations are to be
made upon completion of the IT assessment.
Mediocre Software will provide support services to users for a defined period of time to be
discussed upon completion of the IT assessment.
Mediocre Software will provide a detailed formulated project plan for the implementation of
the infrastructure, enabling users and mailboxes, migration of data, activating Lync licenses,
deploying services, SkyDrive Pro, and knowledge transfer to users and admins.
Mediocre Software will provide Delivery Management services for the planning and completion
of the Office 365 engagement.
Mediocre Software is responsible for the complete build out of the Office 365 infrastructure
components. The infrastructure will include the implementation of an Active Directory
Federation Services server farm to be located at the Rockville data center and a second ADFS
server farm to be located at either the Princeton, NJ data center or through Windows Azure.
Mediocre Software will be responsible for the build out of either a 2010 or 2013 Hybrid
Exchange system on VMware. Pillmaker currently has a 2010 Exchange system, located at the
Rockville data center. Mediocre Software will be responsible for making recommendations of
utilizing the current Exchange system located on a VM. The Hybrid Exchange system is to be
located at the Rockville, MD data center. A Directory Synchronization (DirSync) will be a
required build out of Mediocre Software.
Mediocre Software will assist Pillmaker in preparation of implementing Discovery services and
FOPE for filtering services. Mediocre Software will provide knowledge transfer to Pillmaker
administration and engineering staff for all discovery, archiving, FOPE, SkyDrive Pro, and
administration services prior to completion of the Office 365 engagement.
Mediocre Software will assess the current Fax system used through the Pillmaker phone system
and make recommendations for full compatibility with Office 365. Pillmaker will be responsible
to update any software and patches to the fax system with Office 365.
Mediocre Software will be responsible for a planned staged migration of all mailboxes and users
to Office 365 utilizing with connectivity through the ADFS and Hybrid Exchange environment.
The migration of mailbox data and phased deployment of users to Office 365 will be required of
Mediocre Software. All project plans are to be approved by the Pillmaker Project Manager prior
to production.
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
All project plans that deviate from the original timeline must be approved by the Pillmaker
Project Team with cost and time justifications.
Pillmaker will not migrate any SharePoint data to Office 365 during the Office 365 engagement.
Mediocre Software will license all users for access to SharePoint for use of SkyDrive Pro.
SkyDrive Pro will be utilized by all colleagues and users with Pillmaker.
Mediocre Software will develop specific documentation in reference to the design of the
infrastructure, as-built, implementation of the ADFS into the Pillmaker infrastructure, and
related documentation within scope of the engagement.
Support of the managed services will be provided by Microsoft. Incident-related issues for users
moved to Office 365 during the migration phase and post-migration for a defined period of time
will be handled by Mediocre Software to assist Pillmaker in troubleshooting on-site issues.
Mediocre Software is to provide 24/7 incident support for all mailboxes and users during and
post migration for a defined period of time. In addition Mediocre Software is to provide
knowledge transfer and documentation to Pillmaker prior to completion of the engagement.
Mediocre Software will be responsible for attending daily checkpoints and weekly status and
issue management meetings throughout the length of the engagement.
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PILLMAKER DELIVERABLES
Deliverable
Description of Deliverable Content
1 Access to Policies & Procedures
2 Access to Systems & Software
3 Provide Network diagrams and
designs
4 Access to stakeholders’ calendars
and internal resources
MEDIOCRE SOFTWARE DELIVERABLES
Deliverable
Description of Deliverable Content
1 Project Status Report
Details all meetings, actions, and risks, which occurred
during the project
2 Project Closure Report
Prepared to confirm that the project has met its
objectives
3 Project Plan
Document from Mediocre Software outlining the
project plan
4 Communication Management
Plan
Documented plan on achieving full communication
between stakeholders and end-users
5 Delivery
management/Governance Plan
Detailed plan of achieving success through process
management with Microsoft, Mediocre Software, and
Pillmaker
6 Infrastructure build out
Implementation of on-site and cloud infrastructure
(ADFS, Exchange Hybrid, Windows Azure, FOPE, and
Archiving)
7 Migration Plan
Exchange Online migration and pilot plan
8 Lync and SkyDrive Pro
Activate and Deploy Lync and SkyDrive Pro
9 Archiving and FOPE
Archiving, Discovery, and FOPE enabled
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10 Develop Project Specific
Documentation
Mediocre Software will develop specific
documentation in reference to the design of the
infrastructure, as-built, support of Office 365,
administration of managed services, implementation
of the ADFS
ACCEPTANCE OF DELIVE RABLES
All deliverables submitted by Mediocre Software to Pillmaker and will be accepted via Pillmaker’s
validation process.
RESOURCES, ROLES AND RESPONSIBILITIES
Pillmaker and Mediocre Software will determine the number of personnel and appropriate skill sets
necessary to complete this project. Both Pillmaker and Mediocre Software personnel are responsible for
collaborating on the execution of this Project. Pillmaker and Mediocre Software responsibilities have
been set forth in the following section.
Pillmaker
Resource Name
Resource Role
Resource
Responsibility
Anthony Soprano
Senior Director,
Infrastructure and
Operations
Executive Sponsor
Matthew Broderick
Associate Director,
Infrastructure and
Operations
Project Sponsor
Preston Elliot
Senior Project Manager, IT
Infrastructure and
Operations
Program Management
Tim Ingling
Senior Manager, Security
and Communications
IT Security
Management
Patrick Stewart
Project Manager, IT
Infrastructure and
Operations
Lead Project Manager
William Shatner
Senior Systems Analyst
Infrastructure
Steve Morrison
Senior Security Analyst
IT Security
Notes
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Anna Ferris
Senior Network
Communications Engineer
Networking
Infrastructure
Chelsea Handler
Service Delivery Manager
Service Desk
communication
Mediocre Software
Resource Name
Resource Title
Resource
Responsibility
Zach Braff
Account Executive
Daniel Radcliffe
Services Sales Executive,
Infrastructure Services
Ron Weasley
Inside Sales Representative
US-based resource who
will be responsible for
the ordering and
delivery of Mediocre
Software products and
services
Patrick Steward
Inside Sales Manager
Responsible for the
management of your
AE and ISR, Pillmaker’s
main Mediocre
Software contacts
Ellen DeGeneris
System Consultant
Works with Pillmaker to
provide “best in class”
solutions to meet
business requirements
Rick Gervais
Technical Inside
Representative
Bart Simpson
Software Account Executive
Moe Sizlack
Inside Software
Representative
Edna Crabaple
Quest
Seymore Skinner
Warranty Renewals
Notes
Provide Pillmaker with
ongoing account
management and
strategic planning
assistance
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Jimmy Fallon
SecureWorks
Tina Fey
Consulting Services
Alec Baldwin
Cloud Client Computing
Director
Responsible for the
management of your
AE and ISR, Pillmaker’s
main Mediocre
Software contacts
Regional Sales Manager
Responsible for the
management of your
AE and ISR, Pillmaker’s
main Mediocre
Software contacts
Enterprise Support Engineer
Mediocre Software
Financial Services Account
Executive and Account
Manager
Mediocre Software
Financial Services Program
Manager/Customer
Advocate
Mediocre Software
Financial Services
Operations Team
Mediocre Software
Software & Peripherals
Inside Sales Representative
Available for questions,
pricing, and ordering of
Mediocre Softwarebranded and third party
hardware, software,
and peripherals
Project Manager
Assists in coordinating
account strategies
around the world
Hours worked,
response time, and
availability to be
provided to the
Pillmaker Project Team
Custom Factory Integration
Project Manager
Services Account Executive
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Personnel changes from those contemplated above may be made without having to revise this SOW. In
the case of Pillmaker changes, Pillmaker shall simply notify Mediocre Software in writing (i.e. e-mail). In
case of Mediocre Software changes, Mediocre Software shall notify Pillmaker in writing (i.e. e-mail) of a
change request and shall receive Pillmaker’s approval before making such change. Pillmaker’s approval
shall not be unreasonably withheld.
PROJECT SCHEDULING
Service delivery will be scheduled following execution of a Task Order to which this SOW has been
attached. The estimated dates for beginning and conducting the project will be mutually agreed upon by
Pillmaker and Mediocre Software.
All associated Office 365 implementation timelines, project schedules, and decisions must first be
approved by Pillmaker Project Manager Lake McCrossin.
Phase
Duration
Assessment & Discovery
One (1) Week
Design & Planning
One (1) Week
Implementation
Three (3) Weeks
Pilot
One (1) Week
Migration
Seven (7) Weeks
Post Migration (Optional)
Eighteen (18) Weeks
ASSUMPTIONS
The following assumptions will be applied to this Statement of Work between Pillmaker and Mediocre
Software.
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Mediocre Software employees will perform work on-site and off-site as requested.
Pillmaker will provide Mediocre Software employees with workspace and network access
required to perform work while on-site.
Delivery timelines and “go-live” dates will be established by the project team once they have
had an opportunity to collect and process the information necessary to develop realistic and
achievable milestones.
SharePoint is not included in scope of work
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o All Pillmaker users will be licensed for SharePoint for use with SkyDrive Pro
o No SharePoint data will be migrated to SharePoint Online
Support and user-supported documentation will be supplied by Mediocre Software
Additional Office 365 related consulting is out of scope
MEDIOCRE SOFTWARE ASSUMPTIONS
The following assumptions will be applied to this SOW between Mediocre Software and Pillmaker:

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All desktop/laptop environments meet Office 365 minimum specifications
Pillmaker has purchased all necessary licenses with regard to the Microsoft Office 365 E3 License
Subscription
Mediocre Software assumes Pillmaker will provide the following resources:
o Executive Sponsor with global project authority
o 1 dedicated Project Manager / Primary Point of Contact
o 1 part-time Communications Manager to manage global data collection, provide
language translation services, and disseminate project communications
o 1 full-time Technical Lead for Windows / Active Directory / Exchange
o 1 part-time Network Engineer familiar with Pillmaker’s global network, routing, and
firewall designs
o A design review team for approval of any and all implementation and migration plans
o A centralized Help Desk facility and personnel capable of fielding calls from users and
other migration customers
CHANGE CONTROL PROCEDURE
Establishing a mechanism to deal with change is critical to the successful management of the project
constraints, and therefore the success of the overall project. This SOW serves as the baseline to
determine if a change is required and change occurs when there is a variance to the assumptions and/or
deliverables defined within this SOW. Examples include, but are not limited to:


Additional activities or work products
Assumptions not remaining valid
Changes identified by the supplier will be discussed with the Pillmaker project sponsor and documented
in the form of a Change Order request. The Change Order will include a description of the change,
impact to the schedule and cost associated with the change. Any change request must be approved by
Pillmaker for the proposed change to take place and to adhere to Pillmaker’s change control policy.
Once approved by both parties, the Change Order will be used to amend the Task Order to which this
SOW is attached. All work products will be updated to reflect the change. A Change Order will not
become effective until a Task Order is executed by both parties.
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PROJECT COST
Pillmaker shall pay Mediocre Software fees and expenses for the deliverables and services described in
this Statement of Work in accordance with the terms and conditions specified in the MSA. All invoices
must contain the applicable Pillmaker Task Order contract number in order to be considered valid for
payment purposes.
Role
Project Manager
Dell
Responsibility
Perform project oversight of the end to end solution
of both O365 Lync and Exchange services
Perform the assessment, design and implementation
of the Microsoft Lync Online services
Perform the assessment, design and implementation
of the Microsoft Exchange online services
Lync Senior
Consultant
Exchange Lead
Consultant
Exchange Migration
Perform the migration of the 4200 mailboxes
Consultant
Provide technical oversight to the Services team to
Principal Consultant
ensure successful delivery of the Services
Exchange
Perform the remote post implementation and
Consultant
migration support (Optional Resource)
Rate
Hours
Total
$210.00
160
$33,600.00
$197.00
120
$23,640.00
$197.00
520
$102,440.00
$185.00
280
$51,800.00
$228.00
80
$18,240.00
$185.00
720
$133,200.00
Note that any changes to this SOW that result in an increase in total dollars shall require a fully executed
amendment to the applicable Task Order before work on those changes can proceed. The total dollars
quoted by Mediocre Software does not include Pillmaker Microsoft credits to be applied. The credits will
be applied upon agreement of both parties.
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The fee for the above services will be based on the approved rate card above. Regardless of the total
hours required to provide all services, the total cost for this SOW shall not exceed $XXX,XXX.
Travel and expenses will not exceed 15% of the total project cost.
PROJECT ACCEPTANCE
Acceptance of this Statement of Work will be acknowledged through both parties execution of the Task
Order to which this SOW is attached.
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