Surya Prakash
Phone: 609 297 5918
Azure Engineer
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Around 8+ years of IT industry experience with professional experience in Installing, Deploying,
Configuring, and Troubleshooting Runtime Errors related on Windows Servers 2000/2003/2008/2012.
Microsoft Certified IT Professional with Strong experience in planning, designing, installing, configuring, and
administrating Microsoft windows based Server/Desktop infrastructure, operating systems, Active
Directory, SQL Server databases, virtual private clouds and system center suite.
Strong knowledge on Azure cloud compute technology from architecture level.
Worked in IAAS, PAAS, and SAAS Technologies.
Active Directory Lightweight Directory Services (LDAP) Installation and Configurations.
Participates in infrastructure architectural and design sessions and plan the required active directory
configuration and Software/hardware provisioning for System Center Suite.
Specialized in VMware, Citrix infrastructures, Cloud computing infrastructure solutions, multi-platform
server environments, and storage backup & restores implementations and disaster recovery systems.
Deploy and maintain internally developed and vendor developed applications in development, test, QA,
pre-production and production environments.
Managing and Administration of Microsoft Exchange server 2007/2010/2013
Developed PowerShell Script's for improving automation and reducing Manual workarounds.
Microsoft Lync 2013 Server Deployments, topology building & Architecture implementation
Interact with project management, Line of business, Development, Information Security, Quality Assurance
teams to manage and coordinate infrastructure provisioning, Software deployments and maintenance.
Participates in incident management, troubleshooting and root cause analysis of Application, Database,
Infrastructure, Operating systems and network related issues.
Document architectural design diagrams/documents, installation guides, troubleshooting documents related
of application and infrastructure components.
Manages both onsite and offshore resources for regular application deployment, infrastructure provisioning
and support on 24X7 shift rotation.
Had good understanding in different kinds of Hardware issues on Nodes (Servers) across vendors like
DELL, HP and IBM.
Technical Expertise:
Operating Systems
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System Center Suite
Virtualization Tools
Cloud Technologies
Database
Networking
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Programming Languages
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Service Management Suite :
Load Balancer
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Monitoring and Debug Tools :
Windows Server 2000/2003/2008R2/2012 and
Windows Vista/Windows 7/Windows 8/8.1.
SCCM 2007 R3/2012, SCVMM 2012.
VM-Ware 4.1, Hyper-V, Citrix Xenapp
Windows Azure (IAAS, PAAS, SAAS)
SQL Server 2012.
TCP/IP, DNS, FTP, SMTP, DHCP, POP, DHCP,
SOAP, WINS, HTTP, HTTPS, Firewalls.
PowerShell.
BMC Remedy, HP Service Manager,
Team Foundation Server, Service now.
NLB.
SCOM 2007/2012, Citrix heat.
Professional Certifications:
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Microsoft® Certified IT Professional.
Professional Experience:
 Client-Microsoft, Redmond, WA.
Position: Senior Systems Engineer in Windows Azure
Duration: Aug 2013 to Present
Windows Azure Platform is classified as platform as a service and forms part of Microsoft's cloud
computing strategy, along with their software as a service offering, Microsoft Online Services. The Windows
Azure platform uses a specialized operating system, called Windows Azure, to run its "fabric layer" —
a cluster hosted at Microsoft's datacentres that manages computing and storage resources of the computers
and provisions the resources (or a subset of them) to applications running on top of Windows Azure. Windows
Azure has been described as a "cloud layer" on top of a number of Windows Server systems, which
use Windows Server 2008 and a customized version of Hyper-V, known as the Windows Azure. Hypervisor to
provide virtualization of services. Start the application fragments. Microsoft owns multiple datacentres spread
across the world for commercial use.
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Deploying all upgrades and patches and fixing bugs by working with component teams.
Monitoring cluster and node health, and recovering as per the SLA.
Investigating and troubleshooting on blades.
Working with component team, when there are issues with high count of blades.
Monitoring protection of tenants and their clusters.
Monitoring and escalating issues regarding runners.
Inter-team knowledge sharing for the newly launched features and updates.
Investigating on Node/Blade which are failed during deployments due to H/w and OS related issues to
any malfunctioning issues due to software bug issues.
Improving PowerShell Script's for improving automation and reducing Manual workarounds.
Detailed Support to Customers of Microsoft Azure in Design, Develop, Debug, And Migration of on
Premises Infrastructure into Public or Private Clouds.
Functional Management of the Azure Network in customer as well as production perspective.
Day to Day activities, Bug-Fixing, Regular Platform Deployments, Incident Management, Change
Management.
Service Delivery Management and Adherence to Service Level Agreement’s.
Detailed Support to Customers of Microsoft Azure in Design, Develop, Debug, And Migration of On
Premises Infrastructure into Public or Private clouds.
Assisting the cloud security team in Reverse engineering for fraud prevention and DDos attacks.
Designed monitoring solutions for Service Bus, Access Control (Active Directory), and Cache using
Microsoft System Center Operations Manager.
Performed architecture assessments and created presentations to Engineering teams to improve
service maturity in terms of security, telemetry/monitoring, disaster recovery, and redundancy.
Experience with Virtualization technologies in Installing, Configuring and administering VMware
ESX/ESXi […] and created and managed VMs (virtual machines) and also involved in the maintenance
of the vCenter Server […]
Worked on vCenter Server […] and for managing multiple ESXi Servers, Build and troubleshooting
experience with ESX Servers and ESXi Servers, vSphere and vCenter manager.
Extensive understanding of networking concepts, (IE. Configuration of networks, TCP/IP, VPN, VLANs,
and routing in LAN/WAN, Ethernet Port, Patch Panel virtual networking, wireless networks & Cloud
computing concepts).
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Experience with x86 / x64 Intel, HP & Dell hardware like rack-mounted servers, tower servers, desktop,
laptop and other peripherals.
Managing process Office 365 Windows Clutters OS updates and patching according Microsoft product,
security release schedule. Monitoring process of writing, executing, modifying automated, manual
PowerShell, MSN Patch scripts for Windows Server, SQL Server products, security patches for Office
365 production, pre-production environments.
Managing, processing, verifying Office 365 Partners requests for Forbidden Word List (FWL) updates,
password reset for Windows Clusters and OrgID Team on SQL Server DB tables. Managing process of
writing manual, automated instructions, standard operating procedures (SOP).
Optimal patching automated tools for Office 365 datacentres. Oversees process of installing,
configuring, managing Windows 2012 / 2008 Server, System Center Configuration Manager, SQL
Server 2008 Clusters Failover settings.
Environment:
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Ticketing tool: ICM for Incidents
Monitoring tool: TFS, ICM
Operating System: windows server 2008 R2/2012 R2
Alert monitoring system: SCOM
 Sify, Hyderabad, India
Position: Systems Engineer
Duration: July2010 – July 2013
Stanley Black & Decker is a world-leading provider of tools and storage, commercial electronic security
and engineered fastening systems, with unique growth platforms and a track record of sustained profitable
growth.
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Managed & Monitored Windows 2003/2008 Domain Controller, ADS, Accounts, OU's, Permissions to
entire Network.
Applied System policies on Windows Vista and Windows7.
Applied Group policies on Windows 2003 & 2008 Server, Sites, Domain & OU's.
Network Printer installation and configuration.
Implemented Windows 2003/2008 domain architecture.
Planned and deployed Group policy as per the security features of the Company.
Configured DNS servers.
Installed, Configured and Troubleshoot Domain Controller and Additional Domain Controllers.
Installed and troubleshoot Windows 2003/2008 server.
Configured SCSI disks for RAID 5 and RAID 0 for Servers.
Maintained servers (Windows 2003 server, DNS, DHCP).
Group policy implementation for domain and auditing.
IIS administration for the local site.
User rights and ID Management.
Management of LAN Servers, desktops and Network Connections.
Administered & monitored Windows 2003/2008 Domain Controller.
Continuously monitored system performance and tuned the server for optimization on infrastructure
with up to date patches or updates for OS.
Ensured antivirus updates in all Clients through Symantec Antivirus server console.
Windows 2003/2008 Active Directory Management.
Monitored HPSIM, SCOM alerts.
Citrix, HP Service centre and Service now are ticketing tools.
Good knowledge in Patch Management.
 Working with the Latency issues on Servers and Applications on the Farms.
 Provided a fix for Corrupt User Profiles on Citrix Servers which helped in drastically reducing
unnecessary tickets/work orders to our team.
 Administrated more than 5000 servers which include Production, Development, Test, Application
VMware Servers which run with Widows 2000/2003/2008 Operating Systems on HP, IBM, UNYSIS &
DELL
 Planning and Managing Compliance of servers in the Environment.
 Managed Active Directory environment in ADS, Group Policies, user, profiles, groups and
Troubleshooting group policies and replication issues.
 Implemented set of permissions and security as per the customer needs, & preventing the files and
folders from unauthorized access.
 Provided support on Terminal servers in connectivity issues and profile issues.
 Remote User Support and Server Support.
 Troubleshoot Server issues like Memory Error, CPU Usage, Service Failure, Paging Error, Server
restart, Disk Space, Error log, Backup error, Basic clustering etc.
Environment:
 Ticketing tool: Heat, HP system manager, service-now
 Alert monitoring tool: MOM, SCOM, HPSIM
 Operating systems: Windows server2008 R2
 Exchange server administration 2007/2010
 Backup tools: Symantec, Veritas
 ADP, Hyderabad, India
Position: Jr. Systems Engineer
Duration: March 2007 – June 2010
Delphi Automotive PLC (NYSE: DLPH) is a leading global technology company for automotive and commercial
vehicle markets delivering solutions that help make vehicles safe, green and connected. Headquartered in
Gillingham, U.K., Delphi operates technical centers, manufacturing sites and customer support services in 33
countries.
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Responsible for participating in providing transition support and services for the Delphi Automotive
Widows servers to gather and define the processes needed for the HP global delivery teams.
Publishing and assigning the user permissions to access the Applications in Citrix Management
Console. Creating the load evaluators for load balance purpose while users accessing the Applications.
Maintaining the file server, application and Print Server.
Created User Accounts, groups and running scripts on production servers.
Assigned local security policies on member servers and standalone servers using RDP.
Manage and monitor Active Directory services and group policies.
Worked elaborately on different windows environment, which include Windows NT version 4.0, Work
Station, Terminal, 2000 and 2003.
Created objects like User Accounts, Computer Accounts, Auto logon accounts.
Assigning folder permissions to the users by gathering approval from the group owners.
Efficiently created and managed various Groups (Domain Local and Global Security).
Worked on HP Open View Service Desk (OVSD) tickets. * Raised tickets for any issues discovered
during validation.
Using Net Use command to check whether we can connect to member servers or not.
Categorization of server in terms of complexity and effort required completing the primary system
access tasks.
Created standard operating procedures and process documents for training off shore resources.
Environment: Windows 2000 Server, Windows 2003 Server, Windows NT Server, Windows XP/98.
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Building the Server through ILO for HP servers and RSA for IBM servers
Managing Backup server and Symantec Antivirus and maintaining virus definitions and patches up to
date.
Applying the patches to servers using Shavlik, TPM (Tivoli Provisioning Manager) and ensuring servers
for current level patches.
Handling Change Management Activities (HP Service Desk & HP Service Manager) like creating,
approving and co-coordinating and performing the changes
Training and supporting team mates in current projects and new projects, motivating them in exploring
new technologies.
Written scripts for automation and deployment of software on server environment.
Prepared a document for usage of tools HP service desk, HP service manager, Tivoli provisional
manger, Shavlik for this project.
Managing Citrix Servers both Virtual and Physical.
Upgrading Presentation Server 4.0 to Citrix XenApp 5.0.
Provided a fix for Citrix IMA Service Hung issues and reduced Citrix Servers down time.
Working with the Latency issues on Servers and Applications on the Farms.
Working on the Problem Management for persistent issues.
Removing the Data store Inconsistencies.
Centralized Antivirus Virus Management which also includes managing the Groups.
Participating in group’s meeting, daily discussion.
Environment:
 Alert monitoring tool: SCOM
 Exchange server administration
Educational Qualifications:
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Master of Computer Applications, 2010 India