Professional
Development
•Healthy Mind and
Body
•Effective
Communication
•Human Relations
Healthy Mind and Body
Rest and Relaxation
• Necessary for a
healthy, happy life!
– You need at least 6
– 8 hours of sleep
to prevent fatigue.
– Sleep is like fuel for
the body, allowing it
to run properly
when enough sleep
is maintained.
Don’t Worry, Be Happy!
• Worry and fear are harmful to
mental health!
– 73% of the things people worry
about never happen.
– 25% of the things people worry
about turn out better than they
thought they could.
– Only 2% of the things people
worry about actually happen!
Exercise
• A regular exercise routine will help you look and
work better.
– Stimulates blood circulation.
– Experts recommend a minimum of 3 exercise periods
a week of at least 15 minutes each.
Nutrition
• A balanced diet is essential for
personal and professional wellbeing.
• Balanced Diet – eating foods from
each of the basic food groups on a
daily basis.
• RDA – Recommended Daily
Allowance
– "the average daily dietary intake level
that is sufficient to meet the nutrient
requirements of nearly all
(approximately 98 percent) healthy
individuals".
– www.dietandfitnesstoday.com/rda.php
Hygiene
Science that deals with healthful living.
Public Hygiene
Helps preserve the health of the community.
Personal Hygiene
Individual system for maintaining cleanliness
and health.
Oral Hygiene
Hygiene
• Being well groomed begins with looking
and smelling fresh.
– Shower or bathe daily
– Use deodorant before going to work
– Maintain healthy teeth and keep breath fresh
– Generally be neat and clean
• Definition of Personal Hygiene – the daily
maintenance of cleanliness by practicing good
sanitary habits.
– While working in human services you have to be
extremely meticulous about your hygiene.
• Create a hygiene pack to keep in your station or
locker. The pack should include:
–
–
–
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Toothbrush and toothpaste
Mouthwash
Floss
Sanitizing hand wipes or liquid to freshen your hands
between clients.
– Deodorant or antiperspirant
• Use your hygiene pack often for the
following:
– Wash your hands throughout the day as
required, including at the beginning or each
service.
– Use deodorant or antiperspirant.
– Brush and floss your teeth, and use
mouthwash or breath mints throughout the
day as needed.
– Do self-checks periodically to ensure that you
smell and look fresh.
– If you smoke cigarettes, do not smoke during
work hours.
Professional Image
• Because you are in the image business,
how you look and present yourself has a
big influence on whether you will be
successful.
– If you are talking style, then you need to
look stylish.
• When your appearance and the way that
you conduct yourself are in harmony with
the beauty business, your chances of
being successful in any area of
cosmetology increases buy as much as
100%!
• When you look great, your clients will
assume that you can make them look
great too!
Image
• Haircare – clean, healthy hair =
Beautiful Hair
• Good nutrition, exercise and rest
= Healthy Glowing Skin
Looking Good
• An extremely important element of your image is
having well-groomed hair, skin, and nails that serve
as an advertisement for your commitment to
professional beauty.
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–
–
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Put thought into your appearance everyday.
Keep your haircut and color in tip-top shape.
Keep your skin well groomed.
Determine the best length and grooming for your nails and
meticulously maintain their appearance.
– Change your style frequently, or as often as you feel
comfortable, to keep up with trends.
Personal Grooming
• Salon owners and managers
view appearance, personality,
and poise as being just as
important as technical
knowledge and skills.
– Keep careful maintenance of your
wardrobe.
– Clothes should be clean and stain
free.
– Good idea to invest in an apron or
smock to wear while handling
products such as color and
chemicals.
Dress For Success
• Professional Image – image that is
consistent with the salon.
• When shopping for clothes always
use common sense and visualize
how you would look in them while
performing professional client
services.
• Is the image you present one that is
acceptable to your clients?
• Clothing should reflect the fashions of the
season by embodying current styles,
colors, textures, and so fourth.
• “Tune in” to your salon’s energy and
clientele so that you can make the best
clothing choices that promote your career
as a promising stylist.
– You should always be guided by your salons
dress code.
• Follow these guidelines for dressing for
success:
– Make sure clothing is clean, fresh and in step
with fashion.
– Choose clothing that is functional, as well as
stylish.
– Accessorize your outfits, but make sure that
your jewelry does not clank and jingle while
working. This can be irritating to fellow
professionals and drive clients to distraction.
– And………
– Wear shoes that are comfortable, have a low heel,
and good support.
The Art of Makeup
• Makeup helps promote your professional
image, and is an area where some of your
most lucrative sales can be made.
• Use makeup to accentuate your most
lucrative features, and mask your less
flattering ones.
• Always wear makeup at work to promote
your professional image as a beauty
professional.
• Let the salons image be your guide on the
right makeup choices to wear for work.
Posture
• Good posture enhances
your physical well-being
and reduces physical
fatigue.
– Use height adjustments on
chairs.
– Keep head up, chin level,
shoulders relaxed.
– When sitting, keep knees
together, feet on floor, sit well
back in chair.
Ergonomics
• Definition - The study of how a workplace
can best be designed for comfort, safety,
efficiency, and productivity.
– Attempts to fit the job to the person, rather
than the other way around.
– Examples:
• Hydralic chair
• Ergonomically designed cutting shears and
blowdryers.
• Cushioned mat to stand on.
• Each year, hundreds of
cosmetology professionals
report musculoskeletal
disorders, including carpal tunnel
syndrome and back injuries.
• Susceptible to problems of the
hands, wrists, shoulders, neck,
back, feet and legs.
– If not attended to, these
problems can become career
threatening.
Monitor yourself as you work to
see if you are:
• Gripping or squeezing implements too tightly.
• Bending the wrist up or down constantly when
using the tools of your profession.
• Holding your arms away from your body as you
work.
• Holding your elbows more than a 60-degree
angle away from your body for extended periods
of time.
• Bending forward and/or twisting your body to get
closer to your client.
Try the following measures to avoid
some of the problems discussed:
• Keep your wrists in a straight or neutral
position as much as possible.
• When giving a manicure, do not reach
across the table; have the client extend
her hand across to you.
• Use ergonomically designed implements.
• Keep your back and neck straight.
Stretch
• Include regular stretching
intervals to break up the
repetitiveness of the motions
you use.
• Always put your health first
and then the task at hand.
• It will serve you well in the
beauty business, and ensure
a long, injury-free career.
What’s Wrong
With This
Picture?
What’s wrong with this
picture?
What’s wrong with this picture?
What’s wrong with this picture?
What’s wrong with this picture?
What’s wrong with this picture?
What’s wrong with this picture?
What’s wrong with this picture?
What’s wrong with this picture?
What We Just Read
Head to Head
Challenge
Effective Communication
Communication
• The act of successfully sharing information
between two people, or groups of people
so that it is effectively understood.
– Communicate through words, voice
inflections, facial expressions, body language,
and visual tools (e.g., a portfolio of your work).
Why is communication
important?
• The ability to understand people is the key to
operating effectively in many professions.
• Most of your interactions will depend on your
ability to communicate successfully with a wide
range of people: your boss, co-workers, client,
an the different vendors who come into the salon
to sell products.
• When you clearly understand the motives and
needs of others, you are in a better position to
do your job professionally and easily.
• Good relationships are built on mutual
respect and understanding.
– When we are treated with respect and people
listen to us, we feel good about them and
ourselves.
– When we create an atmosphere where
customers and staff have confidence in us, we
will get the respect we deserve.
Nonverbal Communication
• Body Language
– Messages that are exchanged without speaking.
Body Language
Smiling
Nodding
Hand Shake
Leaning Forward
Arms Crossed on Chest
Meaning
Approval
Agreement
Self Confidence
Interested
Disapproval
Verbal Communication
• Voice and Tone
–The tone of your
voice, inflection,
level and rate of
speech all play an
important role in
communication.
Grammar
• Grammar = Your language
–If used correctly, can clearly
communicate all your thoughts
and needs.
–If used incorrectly
communication may be
impaired.
Keys To Effective 2-Way
Communication With Your
Clients
Present a Pleasant
Greeting
• One of the most important
communications you will have with your
client is the first time you meet that
person.
– Be polite, smile, be genuinely friendly and
inviting.
– Remember that your clients are coming to you
for services they are paying hard-earned cash
for.
• Always introduce yourself.
– Always greet a client using the last name
(Mrs. Smith, Mr. Brown) unless the client
offers permission for a first name basis.
– Use a pleasing voice tone that projects your
eagerness to offer your services.
• Set aside a few minutes to take new
clients on a quick tour.
– This familiarizes the client with the salon
helping them to feel more at ease.
– Also helps clients to know where important
areas are located such as the restroom,
shampoo area, and changing room.
• Introduce clients to people they may have
interactions with while in the salon.
– Including potential service providers for other
services such as skin care or nail services.
• Be yourself
– Do not try to trick your clients into thinking you
are someone or something that you are not.
– Just be who you are.
– You may be surprised at how well this will
work for you.
What We Just Read
Head to Head
Challenge
Client Consultation
• The verbal communication that
determines the desired results.
– Single most important part of any
service and should be done before
beginning any part of the service.
– Keeps good communication going
and allows you to keep your
clients looking current and feeling
satisfied with your services.
Preparing for the Client
Consultation
• You should have styling books, hair
swatches and a portfolio of your work on
hand.
– Styling books – have a variety for your client
to look through.
• Short hair, medium-length hair, long hair, updos,
color possibilities, etc.
Styling Books
– Hair swatches – swatch books or rings are
provided by companies that manufacture hair
color. Generally packaged in a ring, book or
paper chart. Swatches are bundles of hair
dyed to match a particular haircolor shade
offered by the manufacturer.
• If long enough, the swatch can be held up to the
clients face or integrated into her own hair to see
how it looks.
Hair Swatch Book
Hair Swatch Ring
Paper Chart
– Portfolio – pictures of your own work.
Helps new clients decide what they want done
and helps to put them at ease when they can
see your work.
• Keep a camera at your station to take photos of
whatever cuts, colors, perms, and other types of
styling work you perform.
Consultation Area
• Work area should be freshly cleaned and
uncluttered.
• Have all visual aids available for the client
to look through.
• Make sure the client is comfortable.
– Offer drink if possible.
– Ask client if they need anything.
Client Consultation
10 Key Points
1. Review the intake form that
your client has filled out and
feel free to make comments
to break the ice and get the
consultation going.
Assess
2. Assess your
client’s current
style.
-Does the hairstyle
work well with their
face shape, hair
texture, etc.
Preference
3. Preference.
Ask your client
what she likes
least and most
about her current
style.
Analyze
4. Analyze. Assess your client’s thickness,
texture, manageability, and condition.
Check for strong hair growth patterns,
including unruly cowlicks.
Lifestyle
5. Lifestyle. Ask your client about her career and
personal lifestyle.
– Does she spend a great deal of time outdoors? Does
she swim everyday?
– What does she do for a living?
– Does she have a strong personal style that she
wishes to project?
– What are her styling habits? How often does she
shampoo her hair?
– How much time does she want to spend on her hair
each day?
Show and Tell
6. Show and tell.
– Have your client flip through style books and
point out styles she likes.
– Listen to how she describes hair length.
– Reflective Listening – listening to the client
and then repeating, in your own words, what
you think the client is telling you.
Suggest
7. Suggest. Once you have enough information to
make valid style suggestions, narrow your
selections based on the following:
– Lifestyle. Styles must fit her styling parameters (time
and effort) and meet her needs for business, personal
or both.
– Hair Type. Base your recommendations on whether
your client has (a) thick, medium, or thin hair (b) fine,
medium or coarse hair, and (c) straight, wavy, curly, or
extremely curly hair.
– Face and body. Point out hairstyles that would look
good with her face shape.
Color
8. Color
• Recommend color as a part of
every consultation.
– Ask if she has colored her hair in
the past.
– How long has it been since her
last color?
– Does she color her hair at
home?
– Use pictures and swatches as a
guide.
Upkeep
9. Upkeep
– Counsel every client on the
salon maintenance, lifestyle
limitations, and home
maintenance that she will
need to commit to in order
to look her best.
Repeat
10. Repeat
– Reiterate everything that you have agreed
upon.
– Make sure to speak in measured precise
terms, and use visual tools to demonstrate the
end result.
– Take your time and be thorough.
Group Activity
Dealing with Difficult Situations
Split up into groups according to the color you chose when
you came in.
Each group will be presented with a different problem you
could be faced with in the salon. Decide as a group what
is the best way to deal with the situation.
Remember, be as tactful and as drama free as possible. If
the problem involves a client, try to resolve the issue
some way that the client leaves happy and will return
again.
Problem 1
•
•
•
•
•
•
•
Your schedule
12:00 – Lunch Break
1:00 - Mary Smith – Color re-touch and haircut
2:00 - time needed for Mary Smith
3:00 - Janice Jones – Haircut and eyebrow wax
4:00 - Stacy Willis – Updo for prom (needs to be done by 5:30)
Above is your afternoon schedule for Friday. You have been very
busy all day and you are getting a little tired. You have just
completed Mrs. Smith’s color and haircut. She was very happy with
her services. It is now 3:15 and your next client Mrs. Jones has just
walked in the door. By the time you get to your chair and have a
consultation it will be close to 3:30 before you begin her haircut. You
know your next client is on a tight schedule and you can’t afford to
be running behind. What do you do?
Problem 2
You have just gained a brand new client named Jill.
Jill is 16 years old and came into the salon with
very long hair to her waist. She was very excited
about getting a haircut and wants to donate her
hair to “Locks of Love”.
You fully explained the process to Jill and how
much you would have to cut. However, after you
have cut her hair she has become very upset
and is crying. She’s not mad at you, but is still
very upset with losing her hair.
How do you handle the situation?
Problem 3
You work in a small salon with 5 other stylist. One
of the stylist has been going through a bad
relationship and has been discussing her
boyfriend issues loudly in front of clients.
One of your clients complained to you that she
really doesn’t care to know the intimate details of
your co-workers problems.
How can you try to put a stop to your co-workers
inappropriate behavior without causing conflict?
Problem 4
You have a client who has asked you to cut 2
inches off of her hair. You do as she has
asked, however, when you are done she is
very angry and accusing you of cutting way
more than what she said to.
You have tried to explain to her that you did
what she asked but she doesn’t want to
hear anything you have to say.
What can you do to try and calm your client
and make her happy?
Problem 5
You work in a salon that has a receptionist who
answers the phone and schedules appointments.
When first hired the receptionist was very
thorough and did a great job. But, lately she has
been more relaxed.
She has been talking on her cell phone instead of
answering the salon phone, being rude with
clients, doesn’t check messages and makes
mistakes while setting appointments.
How can you bring this issue to your managers
attention without sounding like you are a “tattle”?
Human Relations
• Human Relations – how you
get along with others.
• Personality – the outward
reflection of your inner
feelings, thoughts, attitudes
and values.
•Good sense of
humor
•Considerate
nature
•Positive attitude
•Emotional control
Positive
Personality
Traits
•Friendliness
•Good manners
•Vitality
•Flexibility
Basics of Human Relations
• Security – When we feel secure, we are
happy, calm, and confident, and we act in
a cooperative and trusting manner.
– Insecure – become worried, anxious,
overwhelmed, perhaps angry and suspicious,
and usually we do not behave very well.
• Human beings are social animals.
– When we feel secure we like to interact with
other people.
– When people feel secure with us, they are a
joy to be with.
– Help people feel secure around you by being
respectful, trustworthy, and honest.
Difficult Situations
• No matter how secure you are, there will be
times when you will be faced with people and
situations that are difficult to handle.
– Some people create conflict wherever they go.
– Can be rude, insensitive, or so full of themselves that
being considerate just does not enter their minds.
• Try to remember that this person at this
particular time feels insecure or he/she wouldn’t
be acting this way.
Ways to Handle the Ups and
Downs of Human Relations
• Respond instead of reacting
– Ex. A guy was asked why he did not get angry
when a driver cut him off. “Why should I let
someone else dictate my emotions?” he
replied.
– Pretty wise, don’t you think?
• Believe in yourself
– Trust your judgment, uphold your own values,
and stick to what you believe is right.
– Have a strong sense of self-worth.
– Believing in yourself makes you feel strong
enough to handle almost any situation in a
calm, helpful manner.
• Talk less, listen more
– We are given two ears and one mouth for a
reason!
– You should try to listen more than you talk.
– A good listener is fully attentive to what the
other person is saying.
– Ask questions to gain understanding.
• Be attentive
– Each client is different.
• Some are clear about what they want, others are
aggressively demanding, while others may be
hesitant.
– When handling an aggressive client
• Ask your manager for help if needed.
• Remember they can usually be calmed if you
agree with them and then ask what you can do to
make the service more to their liking.
• Take your own temperature
– If you have a personal problem you may be
feeling down on yourself and wish you were
anywhere but in school.
• If the problem lasts a short time you will be able to
get back on track easily enough and there is no
cause for alarm.
– Chronic behaviors
• Pay careful attention to what is happening.
• Resolve whatever conflicts are going on so that
you can take care of your clients.
Ethics
• As your personality
develops, you
establish your own
personal system of
moral principles and
values, which
become known as
your personal ethics.
Respect
• Treat others the way you want to be
treated.
• Respect others personal space
– If someone wants privacy – give it to them!
Courtesy
• Show clients
your best
manners and
behavior.
Eagerness to Learn
• Take advantage of all
continuing education
opportunities.
• If a co-worker has a
new technique to
show- watch and
learn and show
support.
Honesty
• Never lie to get your own way!
– You clients and co-workers must be able to
trust you!
Loyalty
• Never service clients outside of the salon.
– Unless you are booth rental, this practice
would take business away from the salon.
– If work must be done outside the salon it
should be booked through the salon.
Dependability
• Do what you say you
will do, and be where
you say you will be –
ON TIME!
– Ex. If a co-worker
asked you to cover –
don’t let them down!
– Ex. If a client has an
appointment at 1:00.
Be there and ready
at 12:45 or earlier!
Cleanliness and
Safety
• Follow all cleanliness
and safety procedures
set forth by TDLR!
– Ex. If you or a client
gets a cut - Follow all
proper safety and
blood spill procedures.
Pride in Your Profession
• Show your clients you have pride by doing
the best job that you possible can.
The Golden
Rules of Human
Relations
• Communicate from your heart; problem
solve from your head.
• A smile is worth a million times more than
a sneer.
• It is easy to make an enemy; it is harder to
keep a friend.
• See what happens when you ask for help
instead of just reacting.
• Show people you care by listening to them
and trying to understand their point of
view.
• Tell people how great they are (even when
they are not acting so great).
• Being right is different from acting
righteous.
• For every service you do for others, do
not forget to do something for yourself.
• Laugh often.
• Show patience with other people’s
flaws.
• Build shared goals; be a team player
and partner to your clients.
• Always remember that listening is the
best relationship builder.
Do’s and Don’ts!
Do
• Keep Your Personal
Life Separate from
Your Work
– Talking about yourself
and others at work is
personally
counterproductive, and
causes the whole
salon to suffer.
Don’t
• Discuss religion, or politics at work!
– These are both sensitive subjects, and
everyone has different opinions!
Do
• Stay Productive
– There are three bad habits that can keep you from
maintaining peak performance:
• Procrastination
• Perfectionism
• Lack of a game plan
– You will see an almost instant improvement when you
work on eliminating these troublesome habits.
Procrastination
• Putting off until tomorrow what you can do
today.
– Destructive habit that is characteristic of poor
study habits.
– May also be a symptom of taking on too
much.
Perfectionism
• The unhealthy compulsion to do things
perfectly.
– Success is not measured by always doing
things right.
• Someone who never makes a mistake may not be
trying hard enough.
– Never give up, even when things get really
tough!
Lacking a Game Plan
• Having a game plan is the conscious act
of planning your life, instead of just letting
things happen.
– Important to set daily, monthly and yearly
goals.
– What do you have to do this week, this month,
and this year to get closer to your goal?