The future lies on Business transformation & EmployeeOrganizational Alignment
Submitted By
Tanmoy Mondal
IIFT
MBA (IB) 2012-14
Role of Engagement:Employee-Organizational alignment
Organization Framework
Strategy
Structure,
capability &
Capacity
Leadership
People
Systems &
Process
Important stakeholders in an Organization
Good Organizational Performance
•
•
Employee engagement is
powerfully linked to a range of
business success factors
Leadership i.e. Management
Employees
The challenge for businesses is to create organizations where employees are
aligned and engaged to a clearly articulated strategy
Future Strategy to gain competitive edge
To identify opportunities for exploiting new technologies to create
and pursue new business opportunities
Employee
Engagement
Customer
Experience
Organizational
Performance
To evaluate these technologies and the resulting opportunities
to determine their value to, and impact on, existing and
potential business
To embrace innovative mechanisms to access and utilize the best
possible resources (whether in-house or outside)
To adapt itself to changes in the environment on an
ongoing basis
The IT organizations need a radical transformation to face future challenges and
guide the enterprise towards greater competitive success.
Transformation of Business Organization
Mapping the transformation into future IT organization
Traditional
Transformational
Structure
Leadership
Skills
Processes
Culture
Rigid/Hierarchical
Flexible
Operational
Transformational
Technical
Why
Risk Averse
Business
Why not?
Risk taking
Co-relation between retention rate and an
organization's performance in customer
satisfaction, productivity and profitability is more
than 35% in value terms between a low attrition
company and above average retention company.
(Vishal Gupta; Shweta Shrivastava, 2007)
Organization transformation helps to increase
profitability, productivity,customer satisfaction
and innovation
Organization transformation
helps to re-align the internal
system, but also it is needed to
look after the external system
i.e. eco-system
As the digital-physical boundary is getting blurred, so it is important to define the eco-system of an IT organization
and its interaction with those. In this process it is needed to identify the stakeholders within the organization that
are driving these linkages and interactions between the eco-system's various entities & the organization's business
functionalities.
IT & Business Ecosystem
Mapping the IT & Business Ecosystem
Business
Organization
Management Obj.
Employee Obj.
Closing the gap between
needs of business and the
ability to deliver
Converting the technology
drivers into business
drivers
Focus on Strategic value of
IT products & solutions
Focus on IT-enabled
competitive capability
IS/IT
organization
Partners,
Alliances
External
Customers
IT
infrastructure
Provider
IT Service
Provider
Trend
Drivers
Business
Trends
Gap
Offerings
Suppliers
IT
Trends
Present
Offerings
Challenge remains to identify the gap in terms of
technology for product /solution development or
enhancement
Instead of reacting to existing business needs, the focus of the new IT organization needs to be on creating competitive
advantage for the enterprise via innovative applications of emerging technologies. So the technology adaption remains a
major enabler and the management & employees, both need a collaborative approach to fulfill this adaption.
Technologies as future viable business solutions
Customer & business solution maturity
Technology Maturity
Adoption waves for
business & customer
technology
It is difficult to determine when the customer will adopt the innovative solution. So it is easier to look
for benefits rather than technology. Because innovative solutions take time to convert into viable
business solutions.
Stage
1
2
4
3
5
Description
1
Technology emerges: Begin to track potential customer-focused business solutions.
Educate the organization & customers.
2
Technology begins to mature: Monitor value & trigger points for customers as innovative
business solutions emerge.
3
Early business & customer adoption begins: Decide whether this wave can differentiate
the business and offer new solutions to customers. Pilot technology with customers and
collect feedback.
4
Business Solutions begin to mature: Drive customer adoption & identify logical extensions
of technology based on customer needs
5
Business Solutions mature: Keep space with the pack but identify new products and
customer needs via continuous feedback
Major Responsibility
Time
Mgmt. Emp.
Minor Responsibility
So, it is clear that for incubation and post innovation period, there is a need of continuous
interaction between management and employees. So for future business opportunities both
management & employee collaboration is essential.
So, there is a need in change of present organization structure to create a delicate balance to fit the business need
into technical vision.
“Change before you have to”…………..
Future IT Organization
Traditional IT Organization
CIO
CIO
Business
liasions
Strategy &
Project
office
Innovation
IT operations
Application
development &
maintenance
Business
liaisons
Architecture
& Security
Organized by technology & asset type
All assets are managed regardless of technical maturity
Business of Applications
Beyond cloud
Harnessing Hyper-scale
•
•
Mature
applications
Business liaisons
Business liaisons
Architecture,security
& strategy
Shift from product
innovation to
strategy innovation
From workforce to crowdsource
Seamless collaboration
Infrastructure
operations
Organized by technology life cycle & business needs
Assets managed as a portfolio and based on maturity
Employee collaboration
Management’s Vision
•
•
•
Core value
applications
•
•
•
Design for Analytics
Data velocity
Active defense
•
•
Digital-physical blur,
redefining the boundary
Architecting Resilience
Future lies in the hands of both, Management for making collaborative customer centric strategy and supported by employee’s
innovative & focused technology solutions
Source: AT Kearney, Accenture, Infosys Business consulting