Maria Flerissa L. Rico
10816 SW 88th Street, Apartment R8,
Miami, Florida, USA, 33176
Mobile# (786) 853-2009
Email: flerissa_rico@yahoo.com
SUMMARY
SKILLS
I am an experienced Project and Process Manager specializing in
Project & Process Management
managing offshore content production teams. I also have a long-term
Team Coordination
experience in vendor relations management.
Training & Development
Quality Control
Research & Documentation
EXPERIENCE
EDUCATION
Web Partner Manager – Systemax
Master’s Degree:
Miami, Florida — 2011 to 2014
Business Administration
Areas of Responsibility
Ateneo Graduate School of Business

Management of offshore content production partners
– Makati, Philippines

Process Coordination for the Web Content Department
Specialization:

Quality Control of the all web content

Project Management

Coordination with product and content service vendors

Marketing Management

Implementation of legal compliance policies pertaining to

Investment Management
online content copyright

Photo/Video studio queue process management and
coordination

Photo/Video studio inventory control and audit
Bachelor’s Degree:
Management of Financial
Institutions
De La Salle University – Manila,
Project & Client Manager – LWS Media, LLC
Philippines
Miami, Florida — 2008 to 2011
Areas of Responsibility

Project liaison for offshore clients

Overall management of the production writing & design

Quality control of written content and graphics
REFERENCES
Available upon request.
Senior Training Specialist – ePLDT Ventus
(currently SPI Global)
Manila, Philippines – 2004 to 2008
Areas of Responsibility:

Project management for the Training Department

Process creation and implementation

Training & Development Programs Facilitated:
 Customer Service
 Upsell Campaigns
 New Accounts Acquisition
 Technical Support
 Floor Skills Enhancements
Outbound Sales Specialist – ePLDT Ventus
(currently SPI Global)
Manila, Philippines – 2004
Campaigns Handled

Upsell Campaigns

New Accounts Acquisition

After-sales Welcome Campaign
Customer Service Specialist – ePLDT Ventus
(currently SPI Global)
Manila, Philippines – 2003 to 2004
Areas of Responsibility:

Account Management

Billing Inquiries

Account Payments

Installation Support
Sales Administrative Officer – Rockwell Land Corp
Manila, Philippines – 2002 to 2003
Areas of Responsibility:

Sales Process Coordination

Broker Management

Prospective Client Management
Credit Acquisition & Maintenance Officer – Citibank
Pasig, Philippines – 2001 to 2002
Areas of Responsibility:

Account Evaluation

Credit Investigation

Merchant Account Maintenance

Guam Account Screening

Ready Credit Account Issuance

Telephone PIN Issuance and Maintenance
College Intern – Equitable-PCI Bank
Makati, Philippines – 2001
Areas of Responsibility:

New Accounts Documentation

Maintenance of Bank Records